2005 Ticketing Jobs - Page 11

WD Immigration Consultants is looking for VISA FILING OFFICER to join our dynamic team and embark on a rewarding career journey Visa Application Management:Oversee the entire process of visa applications for clients, from initial inquiry to final approval Prepare and file visa applications, ensuring all required documents are collected and accurately completed Maintain up-to-date knowledge of various visa types, application procedures, and immigration laws in different countries Client Consultation:Conduct consultations with clients to understand their needs and advise them on the most suitable visa options Provide clear and accurate information regarding visa requirements, application processes, and timelines Assist clients in gathering and organizing necessary documentation, such as financial records, employment letters, and personal identification Documentation and Record-Keeping:Review and verify the accuracy of all documentation submitted by clients Maintain comprehensive and organized records of all applications and communications Ensure confidentiality and security of client information in compliance with data protection regulations Communication and Liaison:Act as the primary point of contact between clients and relevant immigration authorities Communicate effectively with consulates, embassies, and other government agencies to follow up on applications and resolve any issues Keep clients informed of their application status and address any queries or concerns promptly Compliance and Policy Adherence:Stay informed about changes in immigration laws and regulations to ensure all applications comply with current legal requirements Advise clients on any changes that may affect their visa status or application process Implement best practices and standard operating procedures to maintain high service standards

We are seeking a dynamic, well-presentable, and enthusiastic University Representative to join our team in the overseas education sector. The ideal candidate will have 3-7 years of experience in client engagement, guest relations, event management, and international client interaction. This role involves extensive travel across the country to represent the company at educational fairs, events, and other promotional activities. Key Responsibilities Client Engagement Act as the primary point of contact for partner universities, fostering strong and collaborative relationships. Coordinate with universities to ensure seamless communication and alignment on goals. Event Management Plan, organize, and execute educational fairs, seminars, and promotional events. Represent the company and partner universities at events, ensuring a professional and engaging presence. Handle logistics, registrations, and follow-up activities for events. Marketing and Branding Present and promote university programs to prospective students, parents, and educators. Deliver compelling presentations and represent the company at international education platforms. Travel Travel extensively across India to manage and participate in events, fairs, and meetings with stakeholders. Maintain a flexible schedule to accommodate travel and event requirements. Relationship Management Build and maintain strong relationships with students, parents, and International University Clients. Address queries and concerns promptly and professionally. Qualifications and Skills Bachelors degree (MBA preferred). 3-7 years of experience in hospitality, marketing, client engagement, or event management. Well-presentable with a professional demeanor. Strong communication, interpersonal, and presentation skills. Ability to engage with international clients and adapt to diverse cultural settings. Exceptional organizational and multitasking abilities. Willingness and ability to travel extensively across the India.

Position Summary We are seeking an experienced and proactive Tech Support Engineer to join our team. In this role, you will provide advanced technical support for complex issues that require deep troubleshooting, root cause analysis, and collaboration with development and operations, customer support teams. You will play a key role in ensuring system stability, maintaining high customer satisfaction, and driving continuous improvement of support processes. Education : Bachelor s in engineering degree or equivalent degree. Must have: 3+ years of experience with at least 1+ years in Tech Support. Strong experience in troubleshooting complex application, system, or network issues. Solid understanding of relevant technologies such as: Application servers, databases (e.g., SQL Server, PostgreSQL), C#, WebAPI Cloud platforms (Azure, AWS) Proficiency with log analysis tools, monitoring systems, and debugging tools. Experience in C#,.NET Core/.NET Framework Familiarity with ticketing and incident management systems (e.g., ServiceNow, Salesforce, Jira). Strong problem-solving skills and ability to work independently under pressure. Excellent problem-solving, debugging, and analytical skills. Nice to have: Experience with cloud platforms (Azure, AWS). Knowledge of CI/CD pipelines & DevOps concepts. Experience supporting mission-critical or customer-facing applications. Exposure to monitoring tools like Splunk, AppDynamics, or AppInsight, Datadog. Essential Duties and Responsibilities: Provide (Level 3) technical support for issues. Collaborate with development, QA, and infrastructure teams to resolve complex defects and performance issues. Analyze logs, monitor system behaviour, and simulate problems to reproduce issues. Develop and maintain knowledge base articles, troubleshooting guides, and best practices. Participate in deployment validations, release support, and post-release monitoring. Implement workarounds, patches, or configuration changes as needed to restore service. Ensure timely and professional communication with customers and stakeholders during incident resolution. Stay up to date with industry trends and emerging technologies to bring innovative ideas to the team.

Position Summary We are seeking an experienced and proactive Senior Tech Support Engineer to join our team. In this role, you will provide advanced technical support for complex issues that require deep troubleshooting, root cause analysis, and collaboration with development and operations, customer support teams. You will play a key role in ensuring system stability, maintaining high customer satisfaction, and driving continuous improvement of support processes. Education : Bachelor s in engineering degree or equivalent degree. Must have: 7+ years of experience with at least 3+ years in an Tech support. Strong experience in troubleshooting complex application, system, or network issues. Solid understanding of relevant technologies such as: Application servers, databases (e.g., SQL Server, PostgreSQL), C#, WebAPI Cloud platforms (Azure, AWS) Proficiency with log analysis tools, monitoring systems, and debugging tools. Experience in C#,.NET Core/.NET Framework Familiarity with ticketing and incident management systems (e.g., ServiceNow, Salesforce, Jira). Strong problem-solving skills and ability to work independently under pressure. Excellent problem-solving, debugging, and analytical skills. Nice to have: Experience with cloud platforms (Azure, AWS). Knowledge of CI/CD pipelines & DevOps concepts. Experience supporting mission-critical or customer-facing applications. Exposure to monitoring tools like Splunk, AppDynamics, or AppInsight, Datadog. Essential Duties and Responsibilities: Provide advanced (Level 3) technical support for issues. Perform deep root cause analysis for recurring incidents and drive long-term solutions. Collaborate with development, QA, and infrastructure teams to resolve complex defects and performance issues. Analyze logs, monitor system behavior, and simulate problems to reproduce issues. Develop and maintain knowledge base articles, troubleshooting guides, and best practices. Participate in deployment validations, release support, and post-release monitoring. Implement workarounds, patches, or configuration changes as needed to restore service. Identify areas for automation or process improvement to reduce future support incidents. Ensure timely and professional communication with customers and stakeholders during incident resolution. Guide and mentor juniors by sharing best practices and providing technical support. Stay up to date with industry trends and emerging technologies to bring innovative ideas to the team.

Job Description: Join Pitney Bowes as a Genesys Cloud Engineer Years of experience: 6-10 Years Job Location Pune/Noida Job Summary: We are seeking a highly skilled Senior Genesys Cloud Developer to join our team and lead the design, development, and implementation of contact center solutions on the Genesys Cloud platform (CX platform). The ideal candidate will have deep experience with Genesys Cloud APIs, integrations, and orchestration tools, and will play a key role in shaping the customer experience across voice, web messaging, dialer and digital channels. Key Responsibilities: Design and develop complex contact center solutions using Genesys Cloud (CX). Integrate Genesys Cloud with third-party systems (CRM, ticketing systems, databases, etc.) using REST APIs, webhooks, and middleware. Develop and maintain Architect flows, bot flows, data actions, and scripting for inbound/outbound interactions. Lead development efforts for custom applications, microservices, and event-driven architectures that interact with the Genesys Cloud ecosystem. Act as a technical lead for the Genesys platform, providing guidance to junior developers and collaborating with stakeholders. Monitor performance, troubleshoot issues, and implement optimizations for call flows and integrations. Participate in agile ceremonies, including sprint planning, reviews, and retrospectives. Collaborate with QA, operations, and business teams to ensure smooth deployment and support of new features. Preferred Qualifications: Bachelor s degree in Computer Science, Engineering, or related field (or equivalent work experience). 5+ years of development experience, with 2+ years specifically on Genesys Cloud (PureCloud). Strong understanding of Genesys Cloud features, including Architect, Dialog Engine Bot Flows, Workflows, Queues, and Routing. Proficiency with REST APIs, OAuth2, and JSON-based data formats. Experience with programming languages such as Python, Node.js, Java, or C#. Familiarity with AWS, Azure, or other cloud services is a plus. Strong experience in CI/CD tools, version control (Git), and Agile development practices. Excellent problem-solving and communication skills. Preferred Skills: Genesys Cloud Certification (e.g., Genesys Cloud Certified Professional). Experience with WebRTC, telephony, or SIP-based communication systems. Familiarity with DevOps tools (Terraform, Jenkins, Docker). Experience with real-time analytics, monitoring tools, and logging platforms (e.g., Kibana, CloudWatch).

Job Summary: We are looking for a proactive and detail-oriented L1 DataOps Monitoring Engineer to support our data pipeline operations. This role involves monitoring, identifying issues, raising alerts, and ensuring timely communication and escalation to minimize data downtime and improve reliability. Key Responsibilities: Monitor data pipelines, jobs, and workflows using tools like Airflow, Control-M, or custom monitoring dashboards. Acknowledge and investigate alerts from monitoring tools (Datadog, Prometheus, Grafana, etc.). Perform first-level triage for job failures, delays, and anomalies. Log incidents and escalate to L2/L3 teams as per SOP. Maintain shift handover logs and daily operational reports. Perform routine system checks and health monitoring of data environments. Follow predefined runbooks to troubleshoot known issues. Coordinate with application, infrastructure, and support teams for timely resolution. Participate in shift rotations including nights/weekends/public holidays. Skills and Qualifications: Bachelors degree in Computer Science, IT, or related field (or equivalent experience). 0 2 years of experience in IT support, monitoring, or NOC environments. Basic understanding of data pipelines, ETL/ELT processes. Familiarity with monitoring tools (Datadog, Grafana, CloudWatch, etc.). Exposure to job schedulers (Airflow, Control-M, Autosys) is a plus. Good verbal and written communication skills. Ability to remain calm and effective under pressure. Willingness to work in a 24x7 rotational shift model. Good to Have (Optional): Knowledge of cloud platforms (AWS/GCP/Azure) Basic SQL or scripting knowledge (Shell/Python) ITIL awareness or ticketing systems experience (e.g., ServiceNow, JIRA)

About AQR Capital Management AQR is a global investment firm built at the intersection of financial theory and practical application. We strive to deliver concrete, long-term results by looking at past market noise to identify and isolate the factors that matter most, and by developing ideas that stand up to rigorous testing. By putting theory into practice, we have become leaders in alternative strategies and innovators in traditional portfolio management since 1998. At AQR, our employees share a common spirit of academic excellence, intellectual honesty, and an unwavering commitment to seeking the truth. We are determined to know what makes financial markets tick and we will ask every question and challenge every assumption. We recognize and respect the power of collaboration and believe transparency and openness to new ideas leads to innovation. Your Role We are seeking an exceptionally talented individual to join our Help Desk team within our Engineering group. You will report to the Senior Help Desk lead and will work closely across all departments within AQR. You will: Taking initial telephone or email inquiries and troubleshooting, and managing simple hardware, software, or administrative problems. Installing and configuring hardware, software, and mobile applications. Recognizing and escalating more difficult problems for senior support techs. Supporting the roll-out of new applications and project initiatives. Testing and evaluating new technologies to support business needs. Logging and tracking issues in a ticketing system (Service Now) while managing multiple cases at a time. Providing timely and accurate customer feedback. Following up with clients to ensure the problem is resolved. Documenting processes and procedures for internal and customer facing use. What You will Bring Certification preferred (Microsoft, A+, Network+, etc.) 1-3+ years of experience working in a help desk environment. Flexibility to work a variety of shifts with minimal notice. Available to work regular overtime. Proficiency with Windows, MAC, and iOS environments Excellent oral communication skills Detail oriented to keep updated notes on tickets. Ability to diagnose and resolve basic computer technical issues.

Position Summary We are seeking an experienced and proactive Senior Tech Support Engineer to join our team. In this role, you will provide advanced technical support for complex issues that require deep troubleshooting, root cause analysis, and collaboration with development and operations, customer support teams. You will play a key role in ensuring system stability, maintaining high customer satisfaction, and driving continuous improvement of support processes. Education : Bachelor s in engineering degree or equivalent degree. Must have: 7+ years of experience with at least 3+ years in an Tech support. Strong experience in troubleshooting complex application, system, or network issues. Solid understanding of relevant technologies such as: Application servers, databases (e.g., SQL Server, PostgreSQL), C#, WebAPI Cloud platforms (Azure, AWS) Proficiency with log analysis tools, monitoring systems, and debugging tools. Experience in C#,.NET Core/.NET Framework Familiarity with ticketing and incident management systems (e.g., ServiceNow, Salesforce, Jira). Strong problem-solving skills and ability to work independently under pressure. Excellent problem-solving, debugging, and analytical skills. Nice to have: Experience with cloud platforms (Azure, AWS). Knowledge of CI/CD pipelines & DevOps concepts. Experience supporting mission-critical or customer-facing applications. Exposure to monitoring tools like Splunk, AppDynamics, or AppInsight, Datadog. Essential Duties and Responsibilities: Provide advanced (Level 3) technical support for issues. Perform deep root cause analysis for recurring incidents and drive long-term solutions. Collaborate with development, QA, and infrastructure teams to resolve complex defects and performance issues. Analyze logs, monitor system behavior, and simulate problems to reproduce issues. Develop and maintain knowledge base articles, troubleshooting guides, and best practices. Participate in deployment validations, release support, and post-release monitoring. Implement workarounds, patches, or configuration changes as needed to restore service. Identify areas for automation or process improvement to reduce future support incidents. Ensure timely and professional communication with customers and stakeholders during incident resolution. Guide and mentor juniors by sharing best practices and providing technical support. Stay up to date with industry trends and emerging technologies to bring innovative ideas to the team.

Key Responsibilities: Monitor, triage, and document security incidents; escalate them based on severity and business impact. Conduct daily log reviews and analyze event data to detect potential security threats. Assist in vulnerability scanning activities and coordinate with internal/external teams for Vulnerability Assessment and Penetration Testing (VA/PT). Track and follow up on open vulnerabilities to ensure timely remediation. Maintain accurate documentation, dashboards, and reports related to incident response activities. Support internal audits and compliance initiatives aligned with standards such as ISO/IEC 27001, GDPR, and PDPA. Contribute to the development and maintenance of security policies, procedures, and operational checklists. Stay informed on the latest trends, threats, and advancements in cybersecurity tools and practices. Monitor and analyze alerts from security platforms such as SIEM, IDS/IPS, firewalls, and endpoint protection systems. Required Skills Qualifications: Bachelor s degree in Computer Science, Information Security, or a related field. 0 2 years of relevant experience in a cybersecurity role (including internships). Technical Knowledge: Familiarity with security monitoring tools (e.g., SIEM, EDR, IDS/IPS). Understanding of basic networking and security concepts (TCP/IP, firewalls, proxies). Exposure to vulnerability assessment tools and methodologies (e.g., Burp Suite, Nessus, OpenVAS). Awareness of information security standards and regulatory frameworks (e.g., ISO 27001, NIST, GDPR). Experience with ticketing systems and managing the incident response lifecycle. Additional Skills: Basic scripting knowledge (Python, Bash, PowerShell) is an advantage. Strong written and verbal communication skills.

Assist clients in finding best International and Domestic travel deals as per their needs. Assist clients with reservations, transfers, changes, and cancellations Provide alternatives for customer travel. Book domestic and international reservations for air travel, rail tickets, hotel, and car rentals. Follow SLA assigned. Monitor and sort global distribution system (GDS) queues to maintain quality. Stay educated on airline rules, regulations, and current affairs. Assist interoffice departments to fulfil client requirement like (MIS) Assist finance for recovering debt from client.

Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500 Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business Our technology brings millions of people together at events around the world In short, we re transforming the meetings and events industry through innovative technology that powers human connection The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves At Cvent, we value the diverse perspectives that each individual brings Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections In This Role, You Will: Role Overview: We are seeking a dynamic and detail-oriented Manager, Revenue Operations to join our growing Rev Ops team in India This role will serve as a critical leadership layer between the Director and the frontline team, ensuring operational excellence, enhanced accountability, and improved scalability across key workflows The ideal candidate will manage contract error resolution, query management through Spot Help, and lead future strategic initiatives such as the India-side expansion of the Deal Hub function (our evolving Deal Desk model) Team Management Operational Leadership Lead and coach a team responsible for managing the contract erroneous resolution process, including identifying root causes, coordinating with cross-functional teams, and ensuring timely corrections Oversee Spot Help (query management), ensuring timely and accurate responses to field-facing queries, SLA adherence, and continuous improvement in quality of support Drive accountability, performance reviews, and a culture of ownership and collaboration within the team Deal Hub Rollout Scaling Act as the India anchor for the Deal Hub, starting with Enterprise segment support Partner with the U S -based Deal Hub lead to define processes and ensure effective handoffs Support expansion of the Deal Hub function across Commercial and Hospitality Cloud segments Process Improvement Strategic Execution Optimize operational workflows for error correction, ticketing, and contract lifecycle management Support standardization, automation, and data hygiene across all owned processes Document best practices and implement performance metrics to drive scale and maturity Stakeholder Management Escalation Support Serve as a key liaison between Sales, Legal, Finance, and internal support teams to resolve exceptions and ensure process alignment Manage high-impact escalations related to contract data, overages, usage, and support responses Proactively identify and remove bottlenecks affecting service delivery Succession Planning Business Continuity Act as a strategic backup for other sales operations functions like territory management Help develop future leaders and ensure cross-training for operational continuity Heres What You Need: Must-Have Skills: Strong operational and analytical thinking with a proven track record of managing complex workflows Excellent people management and coaching capabilities Experience in stakeholder management across sales, finance, or legal operations Good-to-Have Skills: Prior experience in deal desk, quote-to-cash, or commercial operations Proficiency with Salesforce, Excel/Google Sheets, and support tools like Jira or Zendesk Strategic placement of this role: With Revenue Operations evolving rapidly to support strategic, data-driven, and high-touch initiatives, this role is essential to bridge the leadership gap, improve execution quality, and ensure successful rollout of programs like the Deal Hub The Manager, Rev Ops will stabilize core processes like contract correction and Spot Help, while playing a key role in building a scalable, future-ready Sales Operations team in India

Role Overview: We are seeking a dynamic and detail-oriented Manager, Revenue Operations to join our growing Rev Ops team in India. This role will serve as a critical leadership layer between the Director and the frontline team, ensuring operational excellence, enhanced accountability, and improved scalability across key workflows. The ideal candidate will manage contract error resolution, query management through Spot Help, and lead future strategic initiatives such as the India-side expansion of the Deal Hub function (our evolving Deal Desk model). Team Management Operational Leadership Lead and coach a team responsible for managing the contract erroneous resolution process, including identifying root causes, coordinating with cross-functional teams, and ensuring timely corrections Oversee Spot Help (query management), ensuring timely and accurate responses to field-facing queries, SLA adherence, and continuous improvement in quality of support Drive accountability, performance reviews, and a culture of ownership and collaboration within the team Deal Hub Rollout Scaling Act as the India anchor for the Deal Hub, starting with Enterprise segment support Partner with the U.S.-based Deal Hub lead to define processes and ensure effective handoffs Support expansion of the Deal Hub function across Commercial and Hospitality Cloud segments Process Improvement Strategic Execution Optimize operational workflows for error correction, ticketing, and contract lifecycle management Support standardization, automation, and data hygiene across all owned processes Document best practices and implement performance metrics to drive scale and maturity Stakeholder Management Escalation Support Serve as a key liaison between Sales, Legal, Finance, and internal support teams to resolve exceptions and ensure process alignment Manage high-impact escalations related to contract data, overages, usage, and support responses Proactively identify and remove bottlenecks affecting service delivery Succession Planning Business Continuity Act as a strategic backup for other sales operations functions like territory management Help develop future leaders and ensure cross-training for operational continuity Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we re transforming the meetings and events industry through innovative technology that powers human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. In This Role, You Will: Role Overview: We are seeking a dynamic and detail-oriented Manager, Revenue Operations to join our growing Rev Ops team in India. This role will serve as a critical leadership layer between the Director and the frontline team, ensuring operational excellence, enhanced accountability, and improved scalability across key workflows. The ideal candidate will manage contract error resolution, query management through Spot Help, and lead future strategic initiatives such as the India-side expansion of the Deal Hub function (our evolving Deal Desk model). Team Management Operational Leadership Lead and coach a team responsible for managing the contract erroneous resolution process, including identifying root causes, coordinating with cross-functional teams, and ensuring timely corrections Oversee Spot Help (query management), ensuring timely and accurate responses to field-facing queries, SLA adherence, and continuous improvement in quality of support Drive accountability, performance reviews, and a culture of ownership and collaboration within the team Deal Hub Rollout Scaling Act as the India anchor for the Deal Hub, starting with Enterprise segment support Partner with the U.S.-based Deal Hub lead to define processes and ensure effective handoffs Support expansion of the Deal Hub function across Commercial and Hospitality Cloud segments Process Improvement Strategic Execution Optimize operational workflows for error correction, ticketing, and contract lifecycle management Support standardization, automation, and data hygiene across all owned processes Document best practices and implement performance metrics to drive scale and maturity Stakeholder Management Escalation Support Serve as a key liaison between Sales, Legal, Finance, and internal support teams to resolve exceptions and ensure process alignment Manage high-impact escalations related to contract data, overages, usage, and support responses Proactively identify and remove bottlenecks affecting service delivery Succession Planning Business Continuity Act as a strategic backup for other sales operations functions like territory management Help develop future leaders and ensure cross-training for operational continuity Heres What You Need: Must-Have Skills: Strong operational and analytical thinking with a proven track record of managing complex workflows Excellent people management and coaching capabilities Experience in stakeholder management across sales, finance, or legal operations Good-to-Have Skills: Prior experience in deal desk, quote-to-cash, or commercial operations Proficiency with Salesforce, Excel/Google Sheets, and support tools like Jira or Zendesk Strategic placement of this role: With Revenue Operations evolving rapidly to support strategic, data-driven, and high-touch initiatives, this role is essential to bridge the leadership gap, improve execution quality, and ensure successful rollout of programs like the Deal Hub. The Manager, Rev Ops will stabilize core processes like contract correction and Spot Help, while playing a key role in building a scalable, future-ready Sales Operations team in India.

OPENTEXT - THE INFORMATION COMPANY Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. YOUR IMPACT You are the Customer Success manager and overall relationship owner to assigned OpenText Cloud Managed Services accounts and act as a trusted advisor and partner that understands the customers business and strategy as it relates to their OT product portfolio. You ensures customer voice is heard and understood and help improve on customer satisfaction . We re looking for an enthusiastic, customer centric team player that thrives on providing the best possible experience for our clients. You ll need excellent communication and organisational skills along with the ability to manage complex internal relationships while maintaining a calm, positive and supportive attitude. WHAT THE ROLE OFFERS Providing overall business management of the customer which includes weekly status calls, monthly SLA reporting, business reviews, issue tracking and reporting, and cross functional communication with other OT teams (i.e., support, sales, product management, etc.) Managing customer expectations such that escalations can be avoided; if escalations do arise, the Cloud Service Manager follows the defined escalation management process. Should be able to define process diagrams, detailed procedures, other service offering related Artifacts and measurement matrices for analysis and should be able to plan a course correction. Regular discussions and addressing any customer concerns regarding overall service and satisfaction, making necessary adjustments, and ensuring that issues get the right attention from the opentext management teams. Facilitate communications between different teams where needed for special circumstances, customer problems, and high-visibility service items Support On-boarding of net-new cloud (single hybrid) based customers Prepare Kickoff agenda, setup monthly service reviews, review and agree reporting templates. Working with the Customer Experience team, creating and delivering relevant tailored customer outreaches that promote product usage, newsletters, customer user groups,webinars etc Review Contract documents, build book and flag nonstandard items Create maintain a repository of customer specific KPI s , Requirements , Customer contacts, environment details etc. in Client Success Ensure Ticketing tool setup with correct details for each customer WHAT YOU NEED TO SUCCEED Bachelor s degree in a technical or business discipline, or equivalent Strong client focus At least 3+ years of IT experience in service delivery roles, and e xperience in a client facing role within a software company is a plus. Conversant in cloud technology and data center deployment , . ITIL certification preferred . Knowledge with OpenText Suite of products A level of comfort with creating and balancing fact-based analytics with real world application . Able to work independently with positive problem-solving attitude Demonstrable experience in developing and rolling out customer satisfaction improvement programs Solid work ethic with a willingness to work overtime when required and willingness to work in shifts (preferably during NA hours) This is a challenging role, with no two days the same and we are looking to hire someone who is willing to embrace and champion changes and improvements to our current processes where needed. You ll be joining a great and supportive international team, looking after clients all over the world. OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

We need a ticketing specialist that can go above and beyond for our customers. The ideal applicant will have great interpersonal skills, solid organizational skills, and extensive knowledge of domestic and international ticket booking experience. You, as a ticketing specialist, will be answering customer questions via email, chat, phone, and other means of contact. Role and Responsibility Proficiency in GDS (Global Distribution System), such as Amadeus, Sabre, or Galileo. Keen attention to detail while booking the flights. Process flight reservations, changes, reissue, PNR creation and cancellations. Provide ticketing support and resolve booking issues. Ensure compliance with airline policies and regulations. Assist customers with travel inquiries and options. Collaborate with the team to optimize ticketing processes. Stay updated on GDS features and industry trends. To guarantee customer satisfaction, handle ticket concerns, delays, and calling off. Capable of handling client and student queries and providing the best support. Up-selling and cross-selling: converting calls to sales Collaborate with team members to ensure smooth and efficient booking processes. Handle client feedback and resolve any issues to ensure customer satisfaction. Stay organized and maintain accurate records of bookings, payments, and client information. Previous experience in ticketing or a related role in the travel industry Excellent communication and customer service skills. A bachelors degree in tourism, hospitality, or a related field is preferred. Prior experience in the travel industry or a related customer service role is a plus. Knowledge of popular travel destinations, vacation types, and travel products Excellent communication and interpersonal skills Strong problem-solving and negotiation abilities in travel booking systems and software Enthusiasm for travel and the ability to inspire others with your passion Company Profile Millennia Travels is an industry-leading full-service travel firm for both business and leisure travelers. Our dedicated staff focuses only on foreign vacation planning, with an emphasis on exotic locales. Since the beginning, our seasoned agents have been providing business clients, groups, executive travelers, and high-end leisure customers with unforgettable vacations. Details 1-3 years Choose any of the sign-up options below depending on your profile.

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

Shift Timing: Monthly Rotational (24/7) Basic Qualifications: University degree (BE /B. Tech / MCA /MSC(CSC/ECE) Hands-on Knowledge of Windows / Linux Operating systems is required. Hands-on knowledge of basic SQL Database, Networking level, and ticketing process is required. Excellent English language skills are a must both written and oral Candidate must have exceptional communication and presentation skills. Highly structured, organized and detail-oriented Responsibilities Responsible for the uptime of the various client projects being managed/monitored. Raise and update the tickets in the ticketing tool for all the issues handled/worked upon. Understanding how to connect with people/teams/colleagues across Zeta offices. Should have basic knowledge of network and monitoring. Should be proactive and a team player. Should be able to work in a 24x7 environment. Able to handle the situation with a positive approach. Analytical Skills

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

Role & responsibilities Job Description: Strong communications skills . Excellent spoken and written English communication skills. Effective, polished interaction with customer to gather information quickly. explain customer responsibilities in resolving issue. communicate next steps and status; and inspire confidence. Demonstrable troubleshooting skills. Cross-team collaboration. Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions). Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture. Online Account/Login troubleshooting skills. Exploratory learning skills. The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

Head of Support - Hiring For one of the service based company. 5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

Job Title - S&C Global Network - AI - CFO & EV - FinOps Analytics Associate Manager Management Level: 8-Associate Manager Location: Bengaluru, BDC7C Must-have skills: Financial Modeling Good to have skills: Experience in financial modeling, valuation techniques, and deal structuring. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Whats In It for You Accenture CFO & EV team under Data & AI team has comprehensive suite of capabilities in Risk, Fraud, Financial crime, and Finance. Within risk realm, our focus revolves around the model development, model validation, and auditing of models. Additionally, our work extends to ongoing performance evaluation, vigilant monitoring, meticulous governance, and thorough documentation of models. Get to work with top financial clients globally Access resources enabling you to utilize cutting-edge technologies, fostering innovation with the worlds most recognizable companies. Accenture will continually invest in your learning and growth and will support you in expanding your knowledge. Youll be part of a diverse and vibrant team collaborating with talented individuals from various backgrounds and disciplines continually pushing the boundaries of business capabilities, fostering an environment of innovation. What You Would Do in This Role Engagement Execution Lead client engagements encompassing model development, validation, governance, strategy, transformation, and end-to-end delivery of FinOps & CFO agenda solutions for Accentures clients. Advise clients on various FinOps & CFO agenda initiatives, including advisory work for CXOs to achieve diverse business and operational outcomes. Develop and present Proof of Concept for key clients, where applicable. Practice Enablement Mentor, coach, and guide analysts and consultants. Drive innovations and initiatives to enhance the Practice. Develop thought leadership and disseminate information on emerging trends in FinOps & CFO agenda. Support sales team efforts by assisting with RFPs, RFI, designing POVs, and GTM collateral. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Good experience with Data, Analytics, and AI technologies & tools data-native mindset with a deep understanding of Statistics and generating insights and recommendations for business applications. Must have functional expertise in FinOps including knowledge of processes like month-end close, ledger functioning, accounts payable, accounts receivable, internal controls Procure-to-Pay (P2P), Order-to-Cash (O2C), Cash Management. Good to have experience CFO Agenda in Industry Analysis, Market Analysis, M&A Strategy, M&A Due Diligence, M&A Integration, Investment Strategy, Investor Relations, Shareholder Relations, Shareholder Value Maximization, Capital Allocation, Capital Structure Optimization, Cost Optimization, Cost Reduction, Cost Efficiency, Profit Maximization, Revenue Growth Strategies, Competitive Analysis, Economic Analysis, Business Valuation. Must have led teams, driven interactions with senior stakeholders, designed AI-led transformation solutions, overseen program delivery, and value realization. Must be part of prior solutioning and proposal deals. Good to have hands-on experience in building and deployment of AI/ML/Statistical Models -- Statistical Algorithms, Segmentation and Predictive Modeling, ML algorithms, CV / NLP algorithms, Decision Trees, LLM based solutions etc. Good to have experience in multiple industries. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 10-12Years Educational Qualification: Any Degree