Key Responsibilities(Air Ticketing): 1. Understand the client requirement, coordinate with them and issue the best airfares 2. Search and compare airfares using GDS systems 3. Book, block, and issue domestic and international air tickets 4. Reconfirm bookings, handle cancellations, reissues, refunds, and itinerary changes 5. Coordinate with airlines for fare rules, flight schedules, and special service requests (SSRs) 6. Assist clients via calls and emails, providing fare options, ticketing support, and travel advice 7. Ensure accuracy in passenger details and ticketing documentation 8. Maintain updated records of all bookings and transactions 9. Work closely with the sales and customer service teams to ensure seamless travel planning Key Responsibilities(Travel Packages): 1. Assist in responding to client inquiries via phone, email, and in-person meetings, ensuring friendly and professional communication. 2. Learn to understand client preferences and travel needs in order to help design personalized travel packages. 3. Support in creating customized itineraries, including accommodations, sightseeing, transportation, and activities. 4. Help coordinate with hotels, local vendors, and service providers for bookings and itinerary execution. 5. Assist with researching availability and booking domestic and international flight tickets. 6. Manage and organize email communication for client and vendor coordination. 7. Conduct follow-ups with clients to confirm travel details, gather feedback, and ensure overall satisfaction. Good knowledge of airline rules, ticketing policies, and global travel norms. Strong communication and client handling skills. Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment. Detail-oriented with strong problem-solving and decision-making skills. A team player who can also take ownership and work independently when needed. Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field.
