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Technical Operations Manager Secure Network Solutions India

5.0 - 9.0 years

0 - 0 Lacs

chennai, tamil nadu

On-site

Job Summary: You will be responsible for overseeing firewall, endpoint security, implementation, migration, and upgrade projects across single and multi-location environments. Your role will involve coordinating and tracking onsite engineers" client visits to ensure scheduled adherence and performance. Additionally, you will manage ticket workflows to ensure timely responses, escalations, and resolution efficiency. Monitoring customer support metrics such as ticket volume, response times, and issue resolution will be essential to enhance service quality. Shift management, employee skill development, workflow optimization, guiding and mentoring engineers, and implementing a team to track engi...

Posted 4 months ago

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