Get alerts for new jobs matching your selected skills, preferred locations, and experience range. Manage Job Alerts
1.0 - 4.0 years
7 - 12 Lacs
Bengaluru, Karnataka, India
On-site
Key Accountabilities and Main Responsibilities Operational Management Ticket triage / categorisation / prioritisation / assignment. Escalation of Major IT Incidents, AD user record currency, network Share access, account provisioning / termination Provide high quality customer service on inbound and outbound calls Provide efficient and effective query resolution by taking ownership for first call resolution Identify opportunities to provide information regarding other value-added services Participate in formal and informal team based training Adhere to all legislative requirements required for the role Ensure Service Level compliance for Incidents and Requests Monitoring of the Service Desk ...
Posted 1 month ago
1.0 - 4.0 years
7 - 12 Lacs
Hyderabad, Telangana, India
On-site
Key Accountabilities and Main Responsibilities Operational Management Ticket triage / categorisation / prioritisation / assignment. Escalation of Major IT Incidents, AD user record currency, network Share access, account provisioning / termination Provide high quality customer service on inbound and outbound calls Provide efficient and effective query resolution by taking ownership for first call resolution Identify opportunities to provide information regarding other value-added services Participate in formal and informal team based training Adhere to all legislative requirements required for the role Ensure Service Level compliance for Incidents and Requests Monitoring of the Service Desk ...
Posted 1 month ago
1.0 - 4.0 years
7 - 12 Lacs
Mumbai, Maharashtra, India
On-site
Key Accountabilities and Main Responsibilities Operational Management Ticket triage / categorisation / prioritisation / assignment. Escalation of Major IT Incidents, AD user record currency, network Share access, account provisioning / termination Provide high quality customer service on inbound and outbound calls Provide efficient and effective query resolution by taking ownership for first call resolution Identify opportunities to provide information regarding other value-added services Participate in formal and informal team based training Adhere to all legislative requirements required for the role Ensure Service Level compliance for Incidents and Requests Monitoring of the Service Desk ...
Posted 1 month ago
3.0 - 5.0 years
6 - 10 Lacs
Mohali
Work from Office
Role Overview: The L2 Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks . Operating in a 24x7 environment , they ensure seamless service operations and user support. Key Responsibilities: Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. Handle ticket triage, initial troubleshooting, and resolution of standard incidents . Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. Execute MACD tasks , including user provisioning, permission management, and skill group adjustments. Escalate complex...
Posted 3 months ago
3.0 - 5.0 years
6 - 10 Lacs
Chandigarh
Work from Office
Role Overview: The L2 Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks . Operating in a 24x7 environment , they ensure seamless service operations and user support. Key Responsibilities: Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. Handle ticket triage, initial troubleshooting, and resolution of standard incidents . Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. Execute MACD tasks , including user provisioning, permission management, and skill group adjustments. Escalate complex...
Posted 3 months ago
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Accenture
81102 Jobs | Dublin
Wipro
28851 Jobs | Bengaluru
Accenture in India
24265 Jobs | Dublin 2
EY
21926 Jobs | London
Uplers
15950 Jobs | Ahmedabad
IBM
15060 Jobs | Armonk
Bajaj Finserv
14778 Jobs |
Amazon.com
14002 Jobs |
Accenture services Pvt Ltd
13694 Jobs |
Capgemini
13629 Jobs | Paris,France
