Global Service Desk Analyst Apex Group Ltd (India Branch)

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

You should have 2-3 years of experience in a computer-related support or IT operational environment. A recognized third-level qualification in a computer-related discipline is required. Possess one or more recognized industry certifications in PC, Network, and Server support such as CompTIA A+, Server +, Network +, MCP in Windows 7/8/10. Good written and communication skills in English are essential. Experience with documentation and improving SOPs and other process documents is necessary. Customer focus and excellent timekeeping are key requirements for this role. You should have good interpersonal skills, with a focus on listening and questioning abilities. Strong problem-solving skills and the ability to work under your initiative are expected. Maintain adequate knowledge of operating systems and application software used in Apex. Familiarity with or a willingness to learn the fundamental principles of ITIL Service Management is beneficial. Experience with configuring and supporting any version of Windows Desktop (7, 8, 10) is required. Experience in a virtual desktop environment is desirable, particularly with CITRIX XenDesktop/XenApp, Azure, AWS. Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365 is preferred. You should have good experience in active directory and user management. Customer support experience in a Global Service Desk on call is necessary. Basic experience with supporting physical networking is desirable but not essential. Familiarity with Ticket Tool, Fresh Service, and Service Now (SNOW) is preferred. This position may require 24/7 work hours.,

Posted 1 week ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.