Global Service Desk Apex Group Ltd (India Branch)

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As an IT Support Specialist at the company, you will be responsible for providing technical support in a computer-related or IT operational environment. Your qualifications should include a third level qualification in a computer-related discipline and one or more industry certifications such as Comptia A+, Server +, Network +, or MCP in Windows 7/8/10. Your role will involve improving Standard Operating Procedures (SOPs) and other documentation, so excellent written and communication skills in English are essential. Key Responsibilities: - Provide technical support and assistance to users in resolving computer-related issues. - Document and improve Standard Operating Procedures (SOPs) and o...

Posted 1 month ago

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Global Service Desk Analyst Apex Group Ltd (India Branch)

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

You should have 2-3 years of experience in a computer-related support or IT operational environment. A recognized third-level qualification in a computer-related discipline is required. Possess one or more recognized industry certifications in PC, Network, and Server support such as CompTIA A+, Server +, Network +, MCP in Windows 7/8/10. Good written and communication skills in English are essential. Experience with documentation and improving SOPs and other process documents is necessary. Customer focus and excellent timekeeping are key requirements for this role. You should have good interpersonal skills, with a focus on listening and questioning abilities. Strong problem-solving skills an...

Posted 2 months ago

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