Jobs
Interviews

2 Ticket System Jobs

Setup a job Alert
JobPe aggregates results for easy application access, but you actually apply on the job portal directly.

Synergy Group logo
Executive - Techops Support Synergy Group

1.0 - 4.0 years

3 - 6 Lacs

chennai, tamil nadu, india

On-site

1.Respond to support requests to acknowledge within the time specified as per SLA. 2.Gather detailed information from users regarding bugs reported. 3.Clarify or answer for queries or doubts raised by the users. 4.Understanding issues, analyzing them, categorizing and accordingly following up with the concerned teams for solutions. Also to ensure 100% compliance in issue solving and ensuring Nil escalation to higher authorities. 5.Suggest a temporary work-around solution and provide a step-by-step procedure for resolving the issue. 6.Regular follow-ups on tickets and ensure 100% Compliance in resolving the issue. 7.Ensure nil escalation rate of issues to managers and higher authorities. 8.Collection of user feedback. 9.Close support request after resolution. 10.Clear and Humble instructions to be provided during phone conversation. 11.Housekeeping of production support ticket system.

Posted 8 hours ago

Apply
Synergy Group logo
Executive - Techops Support Synergy Group

0.0 - 2.0 years

3 - 6 Lacs

chennai, tamil nadu, india

On-site

1.Respond to support requests to acknowledge within the time specified as per SLA. 2.Gather detailed information from users regarding bugs reported. 3.Clarify or answer for queries or doubts raised by the users. 4.Understanding issues, analyzing them, categorizing and accordingly following up with the concerned teams for solutions. Also to ensure 100% compliance in issue solving and ensuring Nil escalation to higher authorities. 5.Suggest a temporary work-around solution and provide a step-by-step procedure for resolving the issue. 6.Regular follow-ups on tickets and ensure 100% Compliance in resolving the issue. 7.Ensure nil escalation rate of issues to managers and higher authorities. 8.Collection of user feedback. 9.Close support request after resolution. 10.Clear and Humble instructions to be provided during phone conversation. 11.Housekeeping of production support ticket system.

Posted 10 hours ago

Apply
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store

Featured Companies

View All Companies