Salesforce Support consultant_3 Months contract To hire Vaco Binary Semantics

4.0 - 6.0 years

5 - 10 Lacs

Bengaluru

Hybrid

Job Title: Salesforce Support Consultant_L1 Address: Kadubeesanahalli, Bengaluru Shift: 4pm to 1 am IST Work Type: 3 months CTH Work Arrangement: 2 days onsite, post 7pm split hours(Office and Home) Job Description: Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business operation Functional support in any of the applications where the Client uses Salesforce in a production environment (including support of related sandbox or test environments) Help desk break/fix tickets or incident Respond to issues/incident based on Severity within SLA requirements Experience with support ticketing system Issue resolution: addressing how-to questions, troubleshooting, investigating performance issues Support end user requests for new saved searches, reports, KPI's, and dashboards Enablement of new features and functionality. Ad hoc training - providing ad hoc training on Salesforce functionality. Provide internal, on-going system/technical support to users, including training and maintain proper system access for all roles. Maintain up-to-date knowledge and standard operations procedures of Salesforce functionality, customization, and integration. Identify, evaluate, and recommend other key technologies required to support and improve the business process centred on the Salesforce platform. Qualifications: Bachelors degree in Computer Science, Information Systems, or related field Overall, 3-5 years of IT experience and experience in working Salesforce application and platform support. Experience with SFDC with some exposure or knowledge of NetSuite and combined with technical understanding of SFDC. Strong understanding of Salesforce architecture, data model, and security model Proficiency in Apex, Visualforce, and Salesforce APIs preferred Salesforce certification is a plus Excellent communication skills with the ability to effectively collaborate with cross-functional teams Strong analytical and problem-solving skills with a keen attention to detail Ability to manage multiple priorities and work in a fast-paced environment. Interested candidates share their cv on jyoti.thakur@vacobinary.in or apply on the given link

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