Priority Escalation Officer IDFC FIRST Bank

5.0 - 10.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Priority Escalation Officer in the Grievance Redressal department, your role involves effectively resolving customer grievances and escalations referred to the MD desk to ensure zero comebacks or further escalations. You will be responsible for adhering to TAT for providing resolutions, making quick decisions for complaint redressal, ensuring the quality of resolutions and responses, as well as capturing correct details and raising appropriate tickets in the system. Your secondary responsibilities will include identifying erring units responsible for escalations, conducting RCA, and suggesting process improvements. It is essential to collaborate effectively with internal and external te...

Posted 1 week ago

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Station Support Associate E Commerce More Retail

1.0 - 5.0 years

0 Lacs

kochi, kerala

On-site

As a potential candidate for this position, you will be responsible for a variety of tasks related to store operations. Your key responsibilities will include: - Proficiency in computer usage, especially Excel and Google Sheets. - Comfort with using Android mobile applications. - Ability to perform reconciliations and detect basic errors. - Prior experience or understanding of warehousing/store operations is preferred. - High accuracy in documentation and checklist updates. - Precise cash handling. - Capable of managing 15-20 recurring tasks per shift. - Able to coordinate with team leads (TLs), pickers, drivers, and vendors. - Basic English and fluency in the local language are required. - ...

Posted 3 weeks ago

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Priority Escalation Officer IDFC FIRST Bank

5.0 - 10.0 years

0 Lacs

navi mumbai, maharashtra

On-site

The role of a Priority Escalation Officer in the Grievance Redressal department involves effectively resolving customer grievances and escalations referred to the MD desk in order to ensure zero comebacks or further escalations. It is crucial to adhere to the Turnaround Time (TAT) for providing resolutions and make quick decisions to address complaints promptly. The officer must maintain the quality of resolutions and responses while ensuring accurate capture of details and raising appropriate tickets in the system. Additionally, the officer is responsible for identifying the units responsible for escalations, conducting Root Cause Analysis (RCA), and suggesting process improvements. Collabo...

Posted 2 months ago

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Specialist- Sales Disciplinary & Contracts Management Home Credit

1.0 - 3.0 years

2 - 3 Lacs

Gurugram

Work from Office

Role & responsibilities Audit Incident report and Mystery shopping cases within defined SLA to finalize appropriate disciplinary actions. Follow up with cross-functional departments (Anti-fraud, Security, Complaints, etc.) to ensure correct and timely closure Handle Complaints related to Sales network and ensure adherence to agreed TAT Accurate & timely MIS preparation. Contribute towards ensuring the KRIs for Sales function are always within the specified limits. Quality check of tickets closed by Team during Contract Management Ticket closure. Incorrect error marked, follow up with AF/BO to action the ticket. Payment Queries (Over payment - refund, EMI mapping, Correct pairing, UTR share, ...

Posted 4 months ago

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