4 Ticket Quality Jobs

At PwC, our team of business application consultants specialises in providing consulting services for various business applications to help clients improve their operational efficiency. We analyse client requirements, implement software solutions, and offer training and support for smooth integration and utilization of business applications, enabling clients to achieve their strategic goals. Specifically, Oracle technology professionals at PwC focus on leveraging and managing the Oracle suite of software and technologies within an organization. Responsibilities include tasks such as installation, configuration, administration, development, and support of Oracle products and solutions. As a Senior Associate in the Oracle tower with 5+ years of experience, you will work as part of a team to solve complex business issues from strategy to execution. Key responsibilities include having at least 2 to 5 years of experience in Oracle Cloud applications or ERP, strong technical skills in OTBI Reporting, BIP Reporting, Hyperion FRS Reporting/Smart View in Oracle Fusion, experience with OIC and complex integrations, proficiency in SQL Queries and PLSQL Programming, familiarity with APEX/JCS/VBCS, expertise in FBDI and ADFDI templates in Oracle, knowledge of Oracle Cloud Architecture and processes, and the ability to understand customer business processes. Strong communication skills, the ability to mentor junior resources, and adherence to professional and technical standards are essential for this role. In our Managed Services - Application Evolution Services, we aim to bring the power of technology and human expertise together to create impactful solutions for our clients. By delivering scalable solutions grounded in deep industry experience and powered by top talent, we help clients optimize operations and drive sustainable outcomes. As part of the Application Evolution Services team, you will be involved in critical service offerings, including help desk support, enhancement and optimization work, strategic roadmap development, and customer engagement. Your role will require technical expertise, relationship-building skills, and a consultative approach to drive transformational journeys for our clients.,

At PwC, our team in business application consulting specializes in providing consulting services for a variety of business applications to help clients optimize operational efficiency. We analyze client needs, implement software solutions, and offer training and support for seamless integration and utilization of business applications to assist clients in achieving their strategic objectives. In SAP technology at PwC, you will specialize in utilizing and managing SAP software and solutions within an organization. Your responsibilities will include tasks such as installation, configuration, administration, development, and support of SAP products and technologies. Focused on building relationships, you will create meaningful client connections while learning how to manage and inspire others. As you navigate increasingly complex situations, you will enhance your personal brand, deepen technical expertise, and gain awareness of your strengths. You are expected to anticipate the needs of your teams and clients, delivering quality results. Embracing ambiguity, you are comfortable when faced with unclear paths, asking questions, and using these moments as opportunities for growth. Examples of skills, knowledge, and experiences required to lead and deliver value at this level include but are not limited to: - Respond effectively to diverse perspectives, needs, and feelings of others. - Utilize a broad range of tools, methodologies, and techniques to generate new ideas and solve problems. - Apply critical thinking to break down complex concepts. - Understand the broader objectives of your project or role and how your work aligns with the overall strategy. - Develop a deeper understanding of the business context and its changing dynamics. - Use reflection to enhance self-awareness, strengthen strengths, and address development areas. - Interpret data to derive insights and recommendations. - Uphold and reinforce professional and technical standards, including specific PwC tax and audit guidance, the Firm's code of conduct, and independence requirements. At PwC, we are dedicated to working with our clients to seamlessly integrate technology and human expertise, creating simple yet powerful solutions. Our vision is for clients to focus on their core business while relying on us as a trusted partner for their IT needs. Motivated and passionate, we strive to enhance our clients" operations daily. Within our Managed Services platform, we deliver integrated services and solutions rooted in deep industry experience and powered by top-tier talent associated with the PwC brand. Our team of highly skilled global professionals, combined with cutting-edge technology and processes, enables us to deliver effective and efficient outcomes that add value to our clients" enterprises. Through PwC Managed Services, clients can prioritize accelerating their operations, optimizing efficiency, and achieving outcomes efficiently. We bring a consultative approach to operations, leveraging industry insights and talent to enable transformational journeys that drive sustained client outcomes. As part of our global Managed Services platform, we offer Application Evolution Services, focusing on the evolution of clients" applications and cloud portfolios. Our aim is to empower clients to navigate and extract value from their application portfolio while operating and safeguarding their solutions cost-effectively. This allows clients to concentrate on accelerating dynamic, efficient, and cost-effective growth for their businesses. As a member of the Application Evolution Services (AES) team, we seek candidates who excel in a fast-paced work environment and can handle a mix of critical service offerings and engagements, including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. Experience in technical and relationship perspectives is key to supporting customer engagements effectively. Minimum Degree Required: BE / B Tech / ME / M Tech / MBA / B.SC / B. Com / BBA Minimum Years of Experience Required: 6-10 years of experience Preferred Skills: - SAP Rise Architect, S4 installation and configuration - HANA Database administration - SAP Upgrade - At least one SAP Associate level certification - Exposure to SAP Cloud offerings such as BTP, SAC, and Cloud connector General Skill Set: - Use feedback and reflection to develop self-awareness and personal strengths - Proven track record as a Subject Matter Expert (SME) in chosen domain - Ability to develop Client POC/POV for integrating emerging technologies with the product platform - Mentor junior resources within the team - Demonstrate critical thinking and problem-solving skills - Adhere to SLAs and possess incident, change, and problem management experience - Seek opportunities for exposure to different situations and perspectives - Demonstrate leadership capabilities by working with clients directly - Work effectively in a team environment with client interactions and cross-team collaboration - Good team player and contributor to COE activities - Escalation and risk management skills Strong Knowledge In: - End-to-end SAP upgrades, support packages, and support activities - HANA Database and MS SQL Database Administration - Configuration of SAP cloud offerings such as BTP, SAC, Cloud connector - Performance monitoring and system performance improvement - Kernel update, support pack update, and SPS upgrade - System refresh, client copy, OSS notes application, EWA report analysis, Printer administration, Fiori administration - Solution Manager implementation and configuration - SLT Replication setup, configuration, and administration - SAP BOBI, Data services installation, and configuration - Proficiency in methodologies supported by SAP best practices - Knowledge in UNIX/Linux and Windows OS platform - Effective communication with stakeholders and end-users - Proactive, self-motivated, and customer-facing experience - Exposure to ITIL framework Preferred Skills: - ITIL certification - SAP S/4 conversion, HANA Database administration, SAP Solution Manager, SAP S/4HANA System Administration Certifications,

At PwC, our team in business application consulting specialises in providing consulting services for a variety of business applications to help clients optimise operational efficiency. The individuals in this role analyse client needs, implement software solutions, and offer training and support for seamless integration and utilisation of business applications. This enables clients to achieve their strategic objectives. Those specialising in Oracle technology at PwC focus on utilising and managing the Oracle suite of software and technologies for various purposes within an organisation. Responsibilities include tasks such as installation, configuration, administration, development, and support of Oracle products and solutions. As an Experienced Associate at PwC, you will work as part of a team of problem solvers, assisting in solving complex business issues from strategy to execution. Professional skills and responsibilities for this management level include, but are not limited to: - Having at least 2 to 5 years of experience with Oracle Cloud applications or ERP. - Possessing strong technical skills around OTBI Reporting, BIP Reporting, Hyperion FRS Reporting/Smart View in Oracle Fusion. - Being well experienced with OIC and orchestrating complex integrations. - Demonstrating strong experience in writing SQL Queries and PLSQL Programming. - Working on APEX/JCS/VBCS is preferable. - Expertise in using FBDI and ADFDI templates in Oracle. - Having good knowledge of Security and Roles in Oracle fusion, including User Provisioning, Custom Role Creation, and identifying privileges. - Expertise in using Web-Services (SOAP/REST) to build interfaces, load or manage transactions. - Good knowledge of Oracle Cloud Architecture, Standards, and Table structure. - Understanding Oracle processes - Financials/Procurement/SCM/Projects. - Having very good knowledge of Coding, Debugging, Design, and Documentation. - Able to understand and analyze customer business processes and Functional Specification. - Demonstrating good communication skills and the ability to interact with external teams or clients. - Having knowledge of Oracle Analytics is a plus. - Using feedback and reflection to develop self-awareness, personal strengths, and address development areas. - Acting as a subject matter expert in the chosen domain. - Mentoring Junior resources within the team, conducting KSS and lessons learnt. - Being flexible to work in stretch opportunities/assignments. - Demonstrating critical thinking and the ability to bring order to unstructured problems. - Reviewing ticket quality and deliverables. - Adhering to SLAs, incident management, change management, and problem management. - Knowing how and when to use tools available for a given situation and being able to explain the reasons for this choice. - Seeking and embracing opportunities that give exposure to different situations, environments, and perspectives. - Being able to read situations and modify behavior to build quality relationships. - Upholding the firm's code of ethics and business conduct. - Working in a team environment that includes client interactions, workstream management, and cross-team collaboration. In the Managed Services - Application Evolution Services at PwC, we focus on bringing the power of technology and humans together to create simple yet powerful solutions for our clients. Our team delivers integrated services and solutions grounded in deep industry experience and powered by talent that you would expect from the PwC brand. As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive in a high-paced work environment and are capable of working on critical Application Evolution Service offerings and engagements. This includes help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. It is essential to lend experience and effort in helping win and support customer engagements from both a technical and relationship perspective.,

As an Experienced Associate at PwC, you will collaborate with a team of problem solvers to address complex business challenges spanning from strategy to execution. Your responsibilities at this level encompass but are not limited to: - Demonstrating a minimum of 0.6 to 2 years of experience with Oracle Cloud applications or ERP. - Possessing strong technical proficiency in OTBI Reporting, BIP Reporting, Hyperion FRS Reporting/Smart View in Oracle Fusion. - Being well-versed in OIC and managing intricate integrations. - Exhibiting expertise in crafting SQL Queries and PLSQL Programming. - Working experience with APEX/JCS/VBCS is desirable. - Proficiency in utilizing FBDI and ADFDI templates in Oracle. - Sound knowledge of Security and Roles in Oracle fusion, including User Provisioning, Custom Role Creation, and identifying privileges. - Expertise in employing Web-Services (SOAP/REST) to construct interfaces, load or manage transactions. - Good understanding of Oracle Cloud Architecture, Standards, and Table structure. - Proficient in Oracle processes such as Financials, Procurement, SCM, and Projects. - Strong knowledge of Coding, Debugging, Design, and Documentation. - Ability to comprehend and analyze customer business processes and Functional Specification. - Excellent communication skills with the capability to engage with external teams or clients. - Familiarity with Oracle Analytics is beneficial. - Utilizing feedback and reflection to enhance self-awareness, leverage personal strengths, and address development areas. - Establishing a proven track record as a Subject Matter Expert (SME) in the chosen domain. - Mentoring Junior resources within the team, conducting KSS and lessons learned. - Willingness to work in stretch opportunities/assignments. - Demonstrating critical thinking and the ability to bring order to unstructured problems. - Reviewing Ticket Quality and deliverables. - Adhering to SLAs, with experience in incident management, change management, and problem management. - Knowing how and when to utilize tools available for a given situation and providing reasons for this choice. - Seeking and embracing opportunities that offer exposure to diverse situations, environments, and perspectives. - Adapting behavior to build quality relationships based on situational cues. - Upholding the firm's code of ethics and business conduct. - Operating in a team environment inclusive of client interactions, workstream management, and cross-team collaboration. In the Managed Services - Application Evolution Services sector at PwC, we are committed to collaborating with clients to combine the strengths of technology and human expertise to create straightforward yet powerful solutions. Our goal is to support our clients in focusing on their core business activities while trusting us as their IT partner. We are dedicated to enhancing client experiences and outcomes through scalable solutions that leverage technology and human capabilities. Our team of skilled professionals, coupled with advanced technology and processes, ensures efficient and effective results. Through PwC's Managed Services, clients can concentrate on boosting their operations and achieving desired outcomes. Within our global Managed Services platform, the Application Evolution Services (AES) team concentrates on the evolution of clients" applications and cloud portfolio. We aim to empower clients to maximize the value of their application portfolio while efficiently managing and safeguarding their solutions. By enabling clients to concentrate on dynamic, efficient, and cost-effective growth, we support their business priorities. Members of our AES team are expected to excel in a fast-paced environment, engaging in critical Application Evolution Service offerings, help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. Furthermore, candidates are encouraged to contribute their experience and expertise to drive and support customer engagements not only from a technical standpoint but also through relationship building.,