Workday Service Desk Analyst - APAC Shift WPP

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

WPP is the creative transformation company dedicated to using the power of creativity to build better futures for people, the planet, clients, and communities worldwide. By joining WPP, you become part of a global network of over 100,000 talented individuals committed to delivering extraordinary work for clients across more than 100 countries. With corporate headquarters in New York, London, and Singapore, WPP is a world leader in marketing services, boasting deep AI, data, and technology capabilities along with unrivalled creative talent. Our client portfolio includes many of the world's largest companies and advertisers, with approximately 300 Fortune Global 500 companies trusting us with their marketing needs. At WPP, our success is attributed to our people. We are dedicated to fostering a culture of creativity, inclusivity, continuous learning, and attracting the brightest talent to provide exciting career opportunities for personal growth. Currently, we are looking for a Workday and HR Systems Service Desk Analyst to join our team during the APAC shift time. As a Workday and HR Systems Service Desk Analyst at WPP, you will be responsible for providing comprehensive support to users of the full-suite Workday and other HR systems. This role involves troubleshooting technical issues, offering guidance on system functionalities, and ensuring a seamless user experience. Collaboration with Enterprise Technology (ET), HR, and other departments will be crucial to resolving issues and enhancing system processes. Your responsibilities will include managing the logging, tracking, and resolution of Workday and HR Systems-related incidents and service requests, implementing process improvements for service desk operations, maintaining tickets to set standards, providing advanced support for complex Workday issues, generating and analyzing service desk performance reports, collaborating with various teams for seamless support and integration of Workday solutions, and ensuring compliance with organizational policies, procedures, and regulatory requirements. To be successful in this role, you should have proven experience in a service desk or support team, strong analytical and problem-solving skills, an understanding of Joiners/Movers/Leavers processes, knowledge management ethics, familiarity with ITIL and Agile values, excellent communication skills, a commitment to exceptional customer service, flexibility to work various shifts, adaptability to changing priorities in a fast-paced environment, experience with HR and Finance Applications (especially Workday), and proficiency in Service Management toolsets like Jira/Confluence and ServiceNow. At WPP, we value individuals who are open-minded, optimistic, and extraordinary. We offer a culture where passionate and inspired people can do extraordinary work, unparalleled scale and opportunity to create and influence projects, challenging and stimulating work alongside creative problem solvers, and a hybrid work approach that fosters creativity, collaboration, and connection. WPP is an equal opportunity employer that values diversity and inclusivity, providing all applicants with fair consideration for positions without any form of discrimination. We are dedicated to creating a respectful culture where everyone feels they belong and has equal opportunities for career advancement. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.,

Posted 1 week ago

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