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Technical Business Analyst - Saas / Client Managment Talentgigs

4.0 - 6.0 years

0 Lacs

india

Remote

Job Description: Business Real Estate Technology Solutions Experience: 4+ years on client support team Location: Remote JD: Key Responsibilities Customer Support & Communications Deliver fast, friendly, and accurate responses via email, ticketing systems, and (occasionally) phone or video call. Translate customer-reported issues into structured, well-documented tickets using FacilGo's support tools. Lead weekly client update calls and status checks with select strategic customers. Manage customer-facing support trackers with clear, timely updates on ticket progress and resolution. Technical Troubleshooting & Execution Run predefined scripts, queries, or configuration updates in internal syst...

Posted 1 month ago

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