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1.0 - 3.0 years
2 - 5 Lacs
pune
Work from Office
Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...
Posted 3 weeks ago
0.0 - 4.0 years
1 - 4 Lacs
pune
Work from Office
Role - IT Service Desk (desktop/ system support) Rate: 85k/ M Location: Pune, Maharashtra Shift Timing - Rotational shift (rotational week offs) Notice Period - immediate joining - 30 days preferred. Experience & Qualifications Graduation mandatory Only SD Experienced candidates can apply . Candidate should have excellent communication. Good Knowledge of Laptop/Desktop troubleshooting. Knowledge about VPN/ Windows OS/O365/Active Directory. Key Responsibilities : As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via t...
Posted 3 weeks ago
3.0 - 5.0 years
6 - 10 Lacs
pune
Work from Office
About The Role Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized...
Posted 3 weeks ago
8.0 - 12.0 years
0 Lacs
pune, maharashtra
On-site
As a Practice Head in Automotive Semiconductor at our organization, your role will involve driving strategy, technical leadership, and business growth for the Automotive Embedded Middleware vertical. You will oversee solutions such as Autosar, Opensource, BSP, OS, Android Auto, and related technologies. Your responsibilities will include providing technical oversight, managing people, engaging with customers, fostering innovation, and ensuring high-quality solutions that meet customer needs and organizational objectives. Key Responsibilities: - Develop and execute strategic plans for Automotive Embedded Middleware offerings to align with business goals. - Provide technical leadership in desi...
Posted 3 weeks ago
0.0 - 4.0 years
1 - 4 Lacs
bengaluru
Work from Office
Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...
Posted 1 month ago
0.0 - 4.0 years
1 - 4 Lacs
chennai
Work from Office
Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...
Posted 1 month ago
0.0 - 4.0 years
1 - 4 Lacs
pune
Work from Office
Role - IT Service Desk (desktop/ system support) Rate: 85k/ M LocationPune, Maharashtra Shift Timing - Rotational shift (rotational week offs) Notice Period - immediate joining - 30 days preferred. Experience & Qualifications Graduation mandatory Only SD Experienced candidates can apply . Candidate should have excellent communication. Good Knowledge of Laptop/Desktop troubleshooting. Knowledge about VPN/ Windows OS/O365/Active Directory. Key Responsibilities : As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via tel...
Posted 1 month ago
3.0 - 5.0 years
6 - 10 Lacs
pune
Work from Office
Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & miti...
Posted 1 month ago
1.0 - 3.0 years
2 - 5 Lacs
hyderabad
Work from Office
Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...
Posted 1 month ago
0.0 - 4.0 years
1 - 4 Lacs
pune
Work from Office
Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is...
Posted 1 month ago
0.0 - 4.0 years
1 - 4 Lacs
chennai
Work from Office
Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is...
Posted 1 month ago
3.0 - 5.0 years
6 - 10 Lacs
pune
Work from Office
Job Description Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorize...
Posted 1 month ago
1.0 - 3.0 years
2 - 5 Lacs
chennai
Work from Office
Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro€™s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW...
Posted 1 month ago
1.0 - 3.0 years
2 - 5 Lacs
pune
Work from Office
Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro€™s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW...
Posted 1 month ago
15.0 - 17.0 years
0 Lacs
bengaluru, karnataka, india
On-site
About Atos Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of s...
Posted 1 month ago
4.0 - 7.0 years
0 Lacs
pune, maharashtra, india
On-site
Job Title : Embedded Software Engineer Location: Pune, Maharashtra About Us: We are a global technology company driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe. Global in outlook, local ...
Posted 1 month ago
8.0 - 10.0 years
16 - 20 Lacs
pune
Work from Office
Design and implement embedded firmware for IoT-enabled home automation devices Develop software using FreeRTOS for scheduling, peripheral interfacing, and resource management. Integrate and optimize TI CC3xxx Wi-Fi modules with microcontrollers for secure wireless connectivity. Implement and test IoT communication protocols (MQTT, HTTPS, TCP/IP, CoAP, Modbus/TCP) for cloud/device interactions.Work with Wi-Fi SDK, TI drivers, and hardware abstraction layers for module bring-up. Develop and validate secure OTA (Over-The-Air) firmware update mechanisms for field devices. Collaborate with cross-functional teams (hardware, cloud, mobile app) to ensure seamless end-to-end IoT solution delivery.Con...
Posted 1 month ago
0.0 - 4.0 years
1 - 4 Lacs
noida
Work from Office
Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...
Posted 1 month ago
0.0 - 4.0 years
1 - 4 Lacs
bengaluru
Work from Office
Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...
Posted 1 month ago
0.0 - 4.0 years
1 - 4 Lacs
pune
Work from Office
Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...
Posted 1 month ago
6.0 - 11.0 years
20 - 32 Lacs
pune
Work from Office
Role Description Design and implement embedded firmware for IoT-enabled home automation devices Develop software using FreeRTOS for scheduling, peripheral interfacing, and resource management. Integrate and optimize TI CC3xxx Wi-Fi modules with microcontrollers for secure wireless connectivity. Implement and test IoT communication protocols (MQTT, HTTPS, TCP/IP, CoAP, Modbus/TCP) for cloud/device interactions. Work with Wi-Fi SDK, TI drivers, and hardware abstraction layers for module bringup. Develop and validate secure OTA (Over-The-Air) firmware update mechanisms for field devices. Collaborate with cross-functional teams (hardware, cloud, mobile app) to ensure seamless end-to-end IoT sol...
Posted 1 month ago
8.0 - 12.0 years
0 Lacs
pune, maharashtra
On-site
As an experienced candidate with 8 to 12 years of relevant experience and a BE/BTech degree in Electronics or Electronics and Communication engineering, you should possess the following qualifications and skills for the role: Role Overview: You must have a strong understanding of embedded software design and architectural concepts, with demonstrated skills in developing original designs using C/C++ in embedded environments. This includes experience with bare-metal, multi-threaded RTOS, and embedded operating systems. Your expertise should also extend to common microcontroller and embedded processing platforms such as STM32, TI, and ESP32. Additionally, you should be proficient in integrating...
Posted 1 month ago
0.0 - 4.0 years
1 - 4 Lacs
chennai
Work from Office
Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is...
Posted 1 month ago
1.0 - 3.0 years
2 - 5 Lacs
gurugram
Work from Office
Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro€™s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW...
Posted 1 month ago
3.0 - 5.0 years
6 - 10 Lacs
pune
Work from Office
Job Description Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorize...
Posted 1 month ago
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