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0.0 - 4.0 years
1 - 4 Lacs
hyderabad
Work from Office
Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...
Posted Date not available
3.0 - 5.0 years
6 - 10 Lacs
bengaluru
Work from Office
Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & miti...
Posted Date not available
3.0 - 5.0 years
5 - 8 Lacs
mumbai
Work from Office
Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...
Posted Date not available
0.0 - 4.0 years
1 - 4 Lacs
bengaluru
Work from Office
Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...
Posted Date not available
4.0 - 7.0 years
16 - 20 Lacs
bengaluru
Work from Office
Job Title: Firmware Engineer Embedded Systems Location: Bangalore, India Experience: 4 to 6 Years Job Type: Full-time / Permanent Role Overview: We are looking for a proactive and experienced Firmware Engineer to join our embedded systems development team. You will be responsible for designing, developing, testing, and maintaining firmware for non-automotive embedded products such as IoT devices , industrial systems , networking/storage equipment , or medical electronics . Key Responsibilities: Design and develop firmware in C/C++ for microcontroller/microprocessor-based systems (ARM Cortex, PIC, etc.) Work on bare-metal as well as RTOS-based development (FreeRTOS, ThreadX, etc.) Interface w...
Posted Date not available
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