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1.0 - 6.0 years
4 - 5 Lacs
bengaluru
Work from Office
Hi Job Seekers, We are hiring for a Multinational BPO at Bangalore location! We are seeking a skilled and enthusiastic Process Trainer to join our team. The role involves training new hires and existing employees on process knowledge, product updates, and standard operating procedures. CTC- 5 LPA ( With 3k quarterly bonus + Performance bonus incentives ) Note- We are also hiring for Team lead - Operations, Assistant Manager - Operations, Manager Operations, Quality Analyst. Candidates should have experience with E-commerce process will be preferred. Key Responsibilities Conduct induction training for new joiners and ensure smooth transition into operations. Deliver process and product traini...
Posted 3 months ago
5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
You are an experienced professional with over 5 years of total experience in Performance Testing and Functional QA. You have a strong hands-on expertise in tools like JMeter, LoadRunner, or NeoLoad. Your proficiency includes working with SQL, JSON, and understanding API communication patterns. You are capable of Test Case Authoring, Test Planning and Strategy, Test Reporting, and Test Reviews. Additionally, you are familiar with automation tools such as Selenium and REST-assured for API/UI testing. Experience with performance monitoring and analysis tools like BlazeMeter, Gatling, Dynatrace, New Relic, or AppDynamics is a plus. Your responsibilities will include understanding functional and ...
Posted 3 months ago
2.0 - 7.0 years
3 - 5 Lacs
bengaluru
Work from Office
Responsibilities: To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated a...
Posted 3 months ago
2.0 - 7.0 years
5 - 6 Lacs
kolkata
Work from Office
Leading BPO in Kolkata Hiring for Sr Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in International Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6.5LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techni...
Posted 3 months ago
2.0 - 6.0 years
3 - 6 Lacs
mumbai suburban, thane, navi mumbai
Work from Office
We are hiring for universal trainer whom with requires strong communication skills, a passion for teaching, and the ability to adapt training methods to meet the needs of different learners also Throughput, TNI, TNA, FPA, Mock calls Required Candidate profile Designation: Universal Trainer Location:Airoli Experience:2+ Years Shift Window : 24 x 7 Process : Experience in International Voice Process is mandatory Contact: snehapawar@peshr.com/7021769496
Posted 3 months ago
3.0 - 8.0 years
3 - 6 Lacs
bengaluru
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407
Posted 3 months ago
2.0 - 7.0 years
5 - 7 Lacs
hyderabad
Work from Office
Leading BPO in Hyderabad Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in Technical Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 7.5LPA Shifts 24*7 5 Days Working Looking for Immediate joiners Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including...
Posted 3 months ago
2.0 - 7.0 years
5 - 7 Lacs
bengaluru
Work from Office
Leading BPO in Bangalore Hiring for Sr Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in International Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 7LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techni...
Posted 3 months ago
1.0 - 6.0 years
1 - 3 Lacs
chennai
Work from Office
Roles and Responsibilities Design and deliver training programs for BPO agents on outbound sales, health insurance sales, TNI (Training Needs Identification), TNA (Training Needs Analysis), OJT (On-the-Job Training), TTT (Train-the-Trainer) techniques. Develop customized training materials and resources to meet client requirements. Conduct regular assessments to evaluate trainee performance and provide feedback for improvement. Collaborate with clients to understand their specific needs and develop tailored solutions. Provide coaching support to trainers to enhance their skills in delivery methodologies. Desired Candidate Profile 1-6 years of experience in BPO industry or related field. Stro...
Posted 3 months ago
1.0 - 3.0 years
1 - 4 Lacs
bengaluru
Work from Office
To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor. Ensuring Improvement of Quality Scores of Employees Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team To ensure that the agent numbers from a New Hire team who enter the re OJT stage is maintained at the lowest Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon. Utilize the Web based training at the center Coordinate for the logistics requirement forth training at the resp...
Posted 3 months ago
3.0 - 8.0 years
4 - 7 Lacs
hyderabad
Work from Office
Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407
Posted 3 months ago
3.0 - 8.0 years
3 - 7 Lacs
bengaluru
Work from Office
Must have Min 1+yrs exp as a Quality Analyst/ Process Trainer only from International Voice process BPO. Must know QC Metrics/ TNA TNI Training Metrics US Shifts Need Immediate Joiners Fluent English Call 8447780697 send CV monu@creativeindians.com
Posted 3 months ago
1.0 - 3.0 years
2 - 4 Lacs
gurugram
Work from Office
Role & responsibilities Candidate should be responsible for training NHT for outbound sales training batch. Should be good in product knowledge and training content Should have handson with powerpoint and soft skills. Should have min 1yr experience as Process Trainer Preferred candidate profile
Posted 3 months ago
3.0 - 8.0 years
4 - 7 Lacs
hyderabad
Work from Office
Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407
Posted 3 months ago
1.0 - 4.0 years
3 - 5 Lacs
noida
Work from Office
Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click here for more info: https// wa.me/917678370584 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrati...
Posted 3 months ago
1.0 - 4.0 years
3 - 5 Lacs
noida
Work from Office
Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click Here to Apply 9711881552 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating...
Posted 3 months ago
3.0 - 8.0 years
3 - 6 Lacs
bengaluru
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407
Posted 3 months ago
1.0 - 3.0 years
2 - 5 Lacs
hyderabad
Work from Office
To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor. Ensuring Improvement of Quality Scores of Employees Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team To ensure that the agent numbers from a New Hire team who enter the re OJT stage is maintained at the lowest Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon. Utilize the Web based training at the center Coordinate for the logistics requirement forth training at the resp...
Posted 3 months ago
3.0 - 8.0 years
3 - 7 Lacs
bengaluru
Work from Office
Must have Min 2yrs exp as a Process Trainer from US International Voice process BPO. Well Versed with TNA TNI Training Metrics Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com
Posted 3 months ago
1.0 - 6.0 years
3 - 5 Lacs
noida
Work from Office
Greetings from Ienergizer We are actively looking for an experienced Process Trainer to join our dynamic Training Team at iEnergizer Interested candidates can send your updated CV to : pooja.bhardwaj@ienergizer.com or connect via call at Click here for more info: https// wa.me/917678370584 Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every re...
Posted 3 months ago
3.0 - 8.0 years
3 - 6 Lacs
kolkata
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO Exp in International Technical Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407
Posted 3 months ago
3.0 - 8.0 years
3 - 5 Lacs
bengaluru
Work from Office
Hiring Process Trainer | E-commerce Voice Process | Bangalore Hello Jobseekers, Greetings from ShiningStars ITPL! We are currently hiring for Process Trainers with prior experience in handling domestic e-commerce voice processes . If you are passionate about training delivery, team enablement, and operational excellence, this role is for you. Job Title: Process Trainer E-commerce Voice Process Location: Bangalore (Work from Office) Employment Type: Full-Time, Permanent Key Responsibilities: Conduct New Hire Training (NHT) sessions and ensure successful knowledge transfer. Design, structure, and deliver training content, modules, and assessments tailored for voice processes. Provide on-floor ...
Posted 3 months ago
2.0 - 6.0 years
3 - 5 Lacs
bengaluru
Work from Office
Designation -Process trainer for domestic process. Job Description Scheduling and conducting training sessions on various call center topics to prepare and support new employees. Training experienced employees on new or updated call center procedures to improve their performance. Observing the daily operations of call center employees and identifying any areas of improvement. Liaising with team leaders and managers to conduct on-the-job coaching. Measuring the effectiveness of training sessions and preparing individual or team progress reports. Creating and managing the training budget. Ensuring employees keep up their productivity and maintain high levels of customer satisfaction. Requireme...
Posted 3 months ago
4.0 - 7.0 years
4 - 5 Lacs
Noida
Work from Office
Role & responsibilities Training Needs Assessment: Identifying areas where training is needed to improve employee performance and efficiency. Curriculum Development: Creating training materials, including presentations, Modules. Training Delivery: Facilitating both virtual and in-person training sessions, workshops, and coaching sessions. Performance Evaluation: Assessing the effectiveness of training programs and providing feedback to employees on their performance. Preparing MBR Reports. Process Improvement: Identifying areas where processes can be improved and collaborating with other teams to implement changes. Collaboration: Working with cross-functional teams, subject matter experts (S...
Posted 4 months ago
2.0 - 5.0 years
0 - 3 Lacs
Hyderabad
Work from Office
Job Position: Process Trainer Location: Hyderabad Shift: Rotational (Majorly US Shifts), Weekly 2 Days off Notice Period: Immediate Joiners or maximum 30 Days NP Relevant Experience: Minimum 2 Years on paper experience as a Process Trainer Skill Sets: In-depth knowledge in TNI, TNA, TTT, OJT, Classroom Training, and Facilitation. Candidates from BPO Industry will be preferred. Interview Rounds: HR Round OPS Round (Virtual) Perks & Benefits: Permanent Opportunity (Under direct payroll of Wipro), One way cab facility within 30kms from Gachibowli or Gopanpally Wipro office location. Interested candidates please share your CVs on - 9740392834 Mention "Applied for Process Trainer"
Posted 4 months ago
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