71 Throughput Jobs - Page 2

Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click Here to Apply 9711881552 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Job Location - Noida Sec 60. Salary 45K Work From Office Interested candidates are requested to connect on below mentioned contact no. HR SHOBHA - 9711881552 We are looking for immediate joiners!!!

Job Requirements We are seeking a highly skilled and experienced HW Product Validation Engineer to join our team, focusing on validating WIFI, Bluetooth, GPS, and NFC connectivity in smart wearable systems. The ideal candidate will have strong fundamentals of digital communication, in-depth understanding of WIFI and Bluetooth standards and specifications, and experience with functional and performance testing. If you have a passion for ensuring seamless connectivity in cutting-edge wearable technology, we encourage you to apply. Work Experience Key Responsibilities: Design, develop, and execute comprehensive test plans to validate WIFI, Bluetooth, GPS, and NFC connectivity in smart wearable systems Collaborate with cross-functional teams, including hardware design, software development, and product management, to ensure seamless integration and functionality Develop and maintain test automation scripts and tools to improve efficiency and accuracy Analyze and troubleshoot complex connectivity issues, identifying root causes and implementing effective solutions Create detailed technical reports and presentations to communicate test results and recommendations to stakeholders Stay up-to-date with the latest developments in WIFI, Bluetooth, GPS, and NFC technologies, applying knowledge to improve test strategies and methodologies Participate in the development of product requirements and design specifications, ensuring that connectivity features meet customer needs and expectations Work closely with suppliers and vendors to evaluate and integrate third-party connectivity components and modules Requirements: Bachelor's or Master's degree in Electrical Engineering, Computer Science, or related field 5+ years of experience in hardware validation, with a focus on connectivity technologies (WIFI, Bluetooth, GPS, NFC) Strong fundamentals of digital communication, including modulation schemes, error correction, and signal processing In-depth understanding of WIFI and Bluetooth standards and specifications (e.g., IEEE 802.11, Bluetooth 5.0) Experience with functional and performance testing, including throughput, latency, and power consumption analysis Familiarity with end-user use cases and scenarios for WIFI and Bluetooth applications Strong understanding of hardware testing principles, including test equipment operation and calibration Proficiency in programming languages such as Python, C++, or MATLAB Excellent problem-solving skills, with the ability to analyze complex technical issues and implement effective solutions Effective communication and collaboration skills, with the ability to work with cross-functional teams and external partners Nice to Have: Experience with wearable technology and smart devices Knowledge of GPS and NFC technologies Familiarity with test automation frameworks and tools (e.g., Pytest, Selenium) Experience with cloud-based testing and validation platforms Certification in WIFI, Bluetooth, or other relevant connectivity technologies What We Offer: Competitive salary and benefits package Opportunity to work on cutting-edge wearable technology projects Collaborative and dynamic work environment Professional development and growth opportunities Flexible work arrangements. If you are passionate about connectivity technology and have a strong desire to work on innovative wearable products, please submit your application, including your resume and a cover letter outlining your experience and qualifications.

Greetings from Ienergizer Urgent hiring for Process Trainer role at IEnergizer Noida Interested candidates can send your updated CV to: vanshika.kakkar@ienergizer.com or Connect via call at 9289640609 We are actively looking for an experienced Process Trainer to join our dynamic Training Team at iEnergizer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Salary upto 45K 6 Days environment Work From Office Interested candidates can send your updated CV to: vanshika.kakkar@ienergizer.com or Connect via call at 9289640609 Interested candidates can also come for the F2F interview at the below address and meet me directly. Hard Copy of Resume and Aadhar Card is compulsory for entry purpose (Mention HR VANSHIKA KAKKAR on the top of your resume to get your interview scheduled easily) Location : iEnergizer - Noida Sector 60 A-37, Sector - 60 Noida, Gate number 2 Looking forward to welcoming passionate trainers to our team. Warm regards, Vanshika Kakkar Team Leader - HR

Hello Job Seekers!! Greetings From ShiningStars ITPL Inviting applications for Sales Trainer for Mumbai (Marol), Hyderabad (Begumpet) and Coimbatore location to train tele sales agents on insurance products, sales techniques, and compliance. Responsibilities include delivering training, coaching, and developing materials to boost sales performance. Requires sales experience, strong communication skills, and a passion for training in a fast-paced environment. NOTE: IMMEDIATE JOINERS PREFERRED OR MAXIMUM 15-20 DAYS NOTICE PERIOD CAN CONSIDER. Qualification: Any Graduate Language: Proficiency in English and Hindi is essential. Knowledge of native language would be an added advantage. Age Limit: Up to 34. CTC: Up to 12 LPA ( SUBJECT TO EXPERIENCE ON PAPER, LAST DRAWN CTC AND PERFORMANCE DURING INTERVIEW ) Requirements: Proven experience of 2 - 3 years is mandatory as a Sales Trainer preferably within the insurance industry or in a BPO or call center environment. Thorough knowledge of tele sales techniques, including cold calling, lead qualification, overcoming objections, and closing sales over the phone. Strong presentation and facilitation skills to conduct effective training sessions. Ability to coach and mentor individuals to improve their performance and achieve their goals. Experience in designing and developing engaging and effective training materials. Strong interpersonal and relationship-building skills to work effectively with trainees and stakeholders. Ability to identify training gaps and develop solutions to address them. Flexibility to adapt training methods to different learning styles and evolving business needs. Responsibilities: Conducting engaging training sessions on insurance products, sales techniques, communication skills, objection handling, and compliance for tele sales agents. This can include new hire training, refresher courses, and specialized training for new products or campaigns. Designing and updating training materials, including presentations, scripts, manuals, and e-learning modules, to ensure they are accurate, effective, and aligned with company policies and industry regulations. Providing individual and team coaching to tele sales agents to improve their sales performance, product knowledge, and adherence to quality standards. This includes conducting call monitoring and feedback sessions. Identifying training needs by observing agent performance, analyzing sales data, and collaborating with sales managers and other stakeholders. Assessing the effectiveness of training programs through evaluations, performance metrics, and feedback, and providing reports on training outcomes and areas for improvement. Working closely with HR, sales management, and quality assurance teams to ensure training aligns with overall business objectives and quality standards. Keeping abreast of changes in insurance products, industry regulations, and tele sales best practices to ensure training content remains current and relevant. Utilizing learning management systems (LMS) and other technologies to deliver and track training. Creating a positive and engaging learning environment to motivate trainees and foster a culture of continuous improvement. Feel free to connect over call or share your resume on WhatsApp @ 9569433682 (Indrajeet) to get your interview aligned. Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change. For more job updates or any job-related query, you can join my WhatsApp group as well, link given: https://rb.gy/elrvxh #jobs #employment #vacancy #hiring #jobalert #mumbai #hyderabad #telangana #coimbatore #experience #bpo #corporate #companyjobs #naukri #sales #trainer #lateral #noncsa #operations

Roles and Responsibilities Design and deliver soft skills training programs for BPO clients, focusing on communication, interpersonal, and behavioral skills. Conduct needs analysis to identify training gaps and develop customized solutions to address them. Develop process training materials and conduct OJT sessions to ensure effective knowledge transfer. Provide coaching and feedback to trainees to improve their performance and achieve desired outcomes. Collaborate with subject matter experts (SMEs) to design and deliver specialized trainings such as Voice & Accent, Customer Service, Call Center, Behavioral, Process, Soft Skills, Communication, Interpersonal, Leadership etc. Desired Candidate Profile 2-7 years of experience in BPO TRAINER role or similar industry. Strong understanding of soft skills concepts including communication, interpersonal, leadership, teamwork etc. . Excellent presentation skills with ability to engage audiences effectively. Ability to analyze business requirements through Training Needs Analysis (TNA). Proficiency in developing learning materials using various formats like PPTs, Handouts, Videos etc. INTERESTED CANDIDATES REACH ME ON THIS MAIL ID : rozy.rozy1@teleperformancedibs.com

Job Opportunity: Manager - Operations Location: Global On-site Options Available)IGT Solutions is seeking a highly skilled and experienced Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the Senior Manager Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 10-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case interested, please share your resume on swapnil.gupta@igtsolutions.com- 7042379178 At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

1 Yr exp as a Trainer(Who is giving training to Field people) from ecommerce Industry ..Sales Trainer/Process Trainer / TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Bangalore only.not for Kolkata or Hyderabad.Apply those who can relocate in Bangalore

Need Min1+yrs Exp as a Trainer from any International Banking/ Credit Cards/Insurance process Must know Metrics - TNA/ TNI/Throughput US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Hi Job Seekers, We are hiring experienced Process Trainers to join our dynamic team at Noida location. The ideal candidate should come with a strong background in BPO training and possess a deep understanding of training processes and metrics. Also, CANDIDATE SHOULD HAVE EXPOSURE INTO INTERNATIONAL PROCESS AS A TRAINER. Package- Up to 7LPA BOTH SIDES CABS 5 DAYS WORKING, 2 ROTATIONAL WEEK OFFS Roles and Responsibilities: Conduct Training Need Analysis (TNA) and Training Need Identification (TNI) Deliver effective On-the-Job Training (OJT) to new and existing team members Track and enhance Throughput and performance metrics of trainees Develop and implement effective training programs to support business needs Collaborate with operations and quality teams to ensure training effectiveness Maintain training reports and evaluate training outcomes Requirements: Minimum 1 year of experience as a Process Trainer in a BPO environment Need graduate candidates only! Ability to manage virtual training sessions effectively Ready to join immediately Interested candidates can share their updated resume over WhatsApp @9569902470 NOTE- WE ARE ALSO HIRING FOR LUCKNOW LOCATION FOR A PROCESS TRAINER ROLE PACKAGE UP TO 4LPA, INTERESTED CANDIDATES CAN CONNECT @9569902470 #bpo #processtrainer #ojt #tna #tni #customerservice #noidajobs #lateralhirings

Hi Job Enthusiasts!! Greetings from ShiningStars ITPL We are currently hiring for the role of Process Trainer to join an international e-commerce voice process in Noida. This is a fantastic opportunity to be part of a leading global brand in the BPO space. Location: Noida Sec 135 Mode: Work from Office Shift: 24x7 rotational shifts Working Days: 6 days per week Role & Responsibilities: - Conduct product and process training for new joiners - Keep training content and knowledge bases updated regularly - Ensure new hires are fully trained and floor-ready within 30 days - Attend Train-the-Trainer (TTT) sessions provided by the client - Administer Product Knowledge Tests (PKTs) and refresher training for tenured staff - Design training content and plan monthly Training Need Analysis (TNA) - Coordinate with Quality, Operations, and Voice Coaching teams for process alignment - Participate in calibration sessions to maintain training consistency Key Requirements: - Graduation is mandatory. - Minimum 2 years of overall BPO experience, with 1 year on paper as a trainer (process or soft skills) . - Excellent verbal and written communication skills in English. - Must be flexible with rotational shifts and work schedule. - Please note: Only candidates with international BPO experience will be considered. Diploma holders are eligible. Domestic BPO experience will not be entertained. Salary: - Up to 6.75 LPA (final package depends on last drawn salary and interview performance) Perks & Benefits: - Quarterly performance-linked incentives (PLI) - Provident Fund (PF) - Employee State Insurance (ESI) How to Apply: Call or WhatsApp Homa at 9696714723 to schedule your interview. If the call is missed, kindly share your resume via WhatsApp. Join our WhatsApp hiring channel for regular job updates: https://lnkd.in/dag_wY3c #TrainerJobs #ProcessTrainer #SoftSkillsTrainer #EcommerceProcess #NoidaJobs #BPOJobs #HiringNow #JobOpening #CareerOpportunity #TrainingAndDevelopment #ExperiencedCandidates #SalaryUpTo7LPA #24x7Shifts #QuarterlyIncentives #ProvidentFund #EmployeeStateInsurance #JobAlert #ApplyNow #JobSeekers

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Role & responsibilities Work Experience Total 8 years previous experience in Training function and Minimum 1 year as an AM Training or related position Language & Communication Should have good communication skills in English Should have managed a group of Trainers Preferred Competencies To motivate, develop and mentor team members in a dynamically changing environment Managed group of communication coaches Ability to plan training & refresher communication Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume Must be able to coach & mentor the team on a regular basis Must be ready to pick up & drive towards the smooth closure of escalated engagements Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews Should be able to lead Governance/Escalations calls with the Client Should possess experience into international Chat/Voice process, preferable Telco experience Excellent Communication skills Key Deliverables (KRA/Measure): Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage the team Leadership, team building, and management skills Review Content for various trainings Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Persuasive Speaking Skills- Able to understand customers’ needs and to add value to clients Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections

Should have process training experience on papers for at least 2 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of RAG Analysis. Should be able to converse in either Kannada. Interested candidates can reach out to Pavatharanip1@hexaware.com, 7305044617. Regards, Pavatharani

Hello Folks, Greetings From ShiningStars ITPL Job Summary: We are seeking highly motivated and experienced Tech Support / E-commerce (KAM) Process Trainers to join the training team. The ideal candidate will be responsible for designing, developing, and delivering comprehensive training programs for technical support / e-commerce sales teams . You will play a crucial role in ensuring our agents are equipped with the knowledge and skills necessary to provide exceptional customer service and achieve performance targets. Candidates should be fluent in English and Hindi communications. Immediate joiner preferred or maximum 15 days' notice period can consider. CTC (Subject to experience and last drawn): Technical Support Trainer - Max. 7 LPA Key Account Management Trainer - Max. 6 LPA Experience: Minimum 3 years of overall experience in BPO Industry. Key Account Management Trainer - Minimum 1 year of experience as a Trainer handling e-commerce sales (Key Account Management) business. Technical Support Trainer - Minimum 1 year as a Trainer in BPO Technical support Process. Roles and Responsibilities Design and deliver process training programs for technical support / e-commerce (KAM) teams. Develop training materials, including presentations, manuals, and online modules. Conduct classroom-based training sessions as well as virtual training through webinars or video conferencing. Collaborate with subject matter experts to create engaging and effective learning experiences. Monitor trainee progress and provide feedback to improve performance. Feel free to connect over call or share your updated resume on WhatsApp to get your interview aligned @ 9569433682 - Indrajeet For more job updates, you can join my WhatsApp group as well, link given: https://rb.gy/elrvxh Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change. #jobs #employment #vacancy #bpo #lateralopenings #bangalore #hiring #bengaluru #bpm #jobalert #freejobs

Job Opportunity: Manager - Operations Location: Global On-site Options Available)IGT Solutions is seeking a highly skilled and experienced Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the Senior Manager Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 10-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case interested, please share your resume on swapnil.gupta@igtsolutions.com- 7042379178 At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

1 Yr exp as a Trainer(Who is giving training to Field people) from ecommerce Industry ..Sales Trainer/Process Trainer / TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Hello Jobseekers We are hiring for Process Trainers for a leading domestic e-commerce voice process in Bangalore. Location: Bangalore Salary: Up to 5 LPA (hike on last drawn) Work Mode: Work from Office Working Days: 6 days per week (rotational shifts) Job Description: We are looking for experienced Process Trainers to lead and deliver effective training programs that enhance employee skills and ensure consistent performance in a fast-paced e-commerce voice process. Roles and Responsibilities: - Conduct New Hire Training (NHT) and deliver comprehensive process knowledge sessions - Design and develop training content, materials, and assessments - Provide floor support and coaching to agents post-training - Collaborate with the quality team for TNI (Training Need Identification) and TNA (Training Need Analysis) - Monitor and assess training effectiveness through evaluations and feedback - Ensure the achievement of training KPIs, including throughput, quality, and productivity - Maintain detailed training records and reports Eligibility Criteria: - Minimum 3 years of overall experience in the BPO industry - At least 1 year of on-paper experience as a Process Trainer in a voice process - Graduation in any stream is mandatory - Excellent communication and presentation skills - Strong analytical and coaching abilities - Immediate joiners or candidates with a maximum 15-day notice period preferred How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa). For ongoing job updates, join our WhatsApp hiring channel: https://lnkd.in/ewAPNNk9 #ProcessTrainer #BangaloreJobs #EcommerceJobs #BPOJobs #VoiceProcess #TrainingRoles #CareerGrowth #ApplyNow #HiringNow #TrainerJobs #ProfessionalGrowth

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407 Required Candidate profile Work form Office-Hyderabad..Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Process Trainer /Soft skills Trainer BPO MUST-Min 1 yr BPO Trainer on Paper exp TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER ONLY BPO EXP SHUD APPLY MUST-Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Sales Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click Here to Apply 9711881552 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Job Location - Noida Sec 60. Salary 45K Work From Office Interested candidates are requested to connect on below mentioned contact no. HR SHOBHA - 9711881552 We are looking for immediate joiners!!!

Role & responsibilities - 1) Trained New Hired Trainee, conduct daily assessments, mock calls 2) Designed Training Materials, Questionnaires and necessary tools 3) Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. 4) Monitoring and evaluating the performance of new and existing employees. 5) Maintaining accurate records of training attendance, performance evaluations and training materials for reference and audit purpose. 6) Pre and Post Shift Briefing and download of every recent update on floor. 7) Conducting call listening session with the good and bad calls to get the better knowledge of the process. 8) Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. 9) Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. 10) Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement. 11) Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. 12) Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Preferred candidate profile- Assesses training needs; plans or participates in developing training course objectives; obtains training materials; presents training/instruction to both groups and individuals; evaluates training effectiveness; Problem-solving skills. Problem-solving is a skill that involves identifying and solving unexpected situations. Communication skills. Active listening skills. Management skills. Organizational skills. Motivation skills. Time management skills. Other requirement- 1) Minimum 1 year experience as Trainer. 2) BPO experience is mandatory. Work location- Hyderabad 6 days working Day shifts 10 Am-7 Pm Please share your resume to HR Supriya -9289327281

Job description : We Are looking for Quality Analyst to join our dynamic team and embark on a rewarding career journey. A Quality Analyst is responsible for ensuring that the products, services, and processes of an organization meet specified quality standards. Key responsibilities include: Developing and implementing quality control procedures Need to do handle auditing, QC Tools, TNI etc. Analyzing data to identify trends and areas for improvement Collaborating with cross-functional teams to resolve quality issues Documenting and communicating test results to stakeholders Participating in continuous improvement initiatives Requirements for this role include a strong attention to detail, experience with quality control methodologies, and excellent analytical and problem-solving skills. Interested candidates can share their resume at - 9759191966

• Experience in 4G/5G UE or Modem Protocol testing. • Experience in automation testing. • Should have experience in call flows, throughput, Log analysis.