THRIVENTREE CONSULTING PRIVATE LIMITED Hiring For Freshers OR Any Graduates

Key Responsibilities : - Customer Interaction: Respond to customer inquiries via phone, email, and live chat, addressing concerns and resolving issues in a timely manner. - Issue Resolution: Troubleshoot and resolve customer complaints, escalating complex issues to necessary channels when needed. - Documentation: Maintain accurate records of customer interactions and transactions - Collaboration: Work with internal teams, such as technical teams, to ensure prompt resolution of customer issues. - Feedback Collection: Gather and report customer feedback to improve services and enhance overall customer satisfaction. - Process Improvement: Identify opportunities to improve customer service processes and contribute to developing customer service procedures and policies Required Skills: - Communication: Excellent verbal and written communication skills to articulate clearly with customers and team members. - Problem-Solving: Strong problem-solving abilities to address customer concerns and provide timely resolutions. - Time Management: Ability to multitask and manage time efficiently. - Positive Attitude: A strong desire to help others and provide outstanding customer service. - Technical Skills: Ability to learn and maintain knowledge of company's products and services Eligibility : Freshers or Any Graduate Language Requiremen t: English +Kannada +Telugu Benefits : Opportunity to gain hands-on experience in customer service, develop communication and problem-solving skills, and build a network of professionals in the industry Duration: 6 Months