Pune (IND) Work experience IT Software Development Fulltime Published: 2025-06-13 Introducing Thinkproject Platform Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem. Provide exceptional IT support to Thinkproject's end users and ensure that supporting IT systems are operating optimally. Support our users and business functions through ITIL aligned processes, including; Incidents, Changes & Requests What your day will look like Main responsibilities: Logging of customer calls accurately, undertake initial diagnostics & first time fix resolutions to calls where possible, or ensure efficient call progression to appropriate resolver team as appropriate. Ownership and management of customer incidents to resolution within agreed SLA’s Responsible for the creation and maintenance of knowledge base articles Create help manuals for existing and new programs and End-user Training. Ensure that the knowledge base is kept up to date. Act as initial point of contact for IT issues and requests and escalations in addition to the overall monitoring of call progression through the service management toolset Ensure efficient escalation of higher priority calls Provide 1st level IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool Broad technical understanding of IT systems, applications and services Foster a desire to expand your understanding of IT and computer systems and enhance your knowledge. Must have an absolute commitment to service quality and customer focus. What you need to fulfill the role 5 years+ experience working in an IT Service Desk team supporting remote users 5 years+ experience in a relevant information technology role Excellent written and spoken English Knowledge of ITIL is essential for this role Windows 11 Office 365 Azure/Intune (User and Group Management) What we offer Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business. Your contact: Please submit your application, including salary expectations and potential date of entry Working at thinkproject.com - think career. think ahead. #LI-MM1
Pune (IND) Work experience IT Software Development Fulltime Published: 2025-06-13 Introducing Thinkproject Platform Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem. Provide exceptional IT support to Thinkproject's end users and ensure that supporting IT systems are operating optimally. Support our users and business functions through ITIL aligned processes, including; Incidents, Changes & Requests What your day will look like Main responsibilities: Logging of customer calls accurately, undertake initial diagnostics & first time fix resolutions to calls where possible, or ensure efficient call progression to appropriate resolver team as appropriate. Ownership and management of customer incidents to resolution within agreed SLA’s Responsible for the creation and maintenance of knowledge base articles Create help manuals for existing and new programs and End-user Training. Ensure that the knowledge base is kept up to date. Act as initial point of contact for IT issues and requests and escalations in addition to the overall monitoring of call progression through the service management toolset Ensure efficient escalation of higher priority calls Provide 1st level IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool Broad technical understanding of IT systems, applications and services Foster a desire to expand your understanding of IT and computer systems and enhance your knowledge. Must have an absolute commitment to service quality and customer focus. What you need to fulfill the role 5 years+ experience working in an IT Service Desk team supporting remote users 5 years+ experience in a relevant information technology role Excellent written and spoken English Knowledge of ITIL is essential for this role Windows 11 Office 365 Azure/Intune (User and Group Management) What we offer Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business. Your contact: Please submit your application, including salary expectations and potential date of entry Working at thinkproject.com - think career. think ahead. #LI-MM1
Pune (IND) Work experience Customer service, hotline IT Published: 2025-07-23 Introducing Thinkproject Platform Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem. As a Support Specialist in the Professional Services Team, you will ensure seamless customer support,product understanding, and collaboration across teams to optimize the user experience. What your day will look like Primary customer contact: Serve as the main point of contact for customers, providing timely and effective technical support across multiple channels. Product expertise: Develop an expert understanding of Thinkproject products to offer in-depth guidance and troubleshooting. Issue resolution: Address customer queries, troubleshoot technical issues, and escalate complex cases when necessary, collaborating with development teams to resolve system defects. Delivery support: Partner with Delivery teams to facilitate product mobilization and manage ongoing customer relationships. Documentation: Create and maintain user support materials, such as knowledge bases and user guides. User training: Conduct training sessions through webinars to equip users with product knowledge and skills. Cross-departmental liaison: Act as a bridge between support and other departments, ensuring smooth communication and issue resolution. Continuous improvement: Provide feedback from customer interactions to contribute to process enhancements and service improvements What you need to fulfill the role Fluent English skills are mandatory Willingness to work in rotating shifts, including weekend-days (e.g. Saturdays or Sundays), to Support customers and teams across different time zones, is essential. Detail-oriented with the ability to document procedures accurately. Self-motivated with a desire to learn and grow in the field of solution implementation and support. Ability to work collaboratively in a team environment. Familiarity with construction industry processes and terminology is a plus. What we offer Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business. Your contact: Gagandeep Virdi Please submit your application, including salary expectations and potential date of entry Working at thinkproject.com - think career, think ahead. #LI-GV1
Pune (IND) IT Software Development Published: 2025-07-31 Introducing Thinkproject Platform Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem. What your day will look like Stakeholder Collaboration: Engaging with business leaders to understand their requirements and translating these into technical solutions. The architect will also work closely with IT teams to ensure solutions are feasible and sustainable. Strategic Planning: Conduct thorough assessments of computer systems and enterprise architecture. Developing and maintaining the IT architecture roadmap that supports the organisation's strategic objectives. This includes identifying opportunities for innovation and improvement in IT infrastructure and services. Solution Design: Creating detailed solution designs that encompass hardware, software, network, and security components. The architect will ensure these designs are aligned with industry best practices and organisational standards. Implementation Oversight: Leading the implementation of IT solutions, ensuring projects are delivered on time, within budget, and to the required quality standards. This includes coordinating with project managers, business analysts, and other IT professionals. Integration: Ensuring the seamless integration of new or upgraded systems with existing applications. Technical Leadership: Provide guidance and support to development and technical teams. Documentation and Training: Creating comprehensive documentation for IT solutions, including architecture diagrams, technical specifications, and user guides. The architect will also provide training and support to IT staff and end-users as needed. Risk Management: Identifying and mitigating risks associated with IT solutions, including security vulnerabilities, compliance issues, and operational challenges. The architect will develop strategies to address these risks and ensure the resilience of IT systems. Continuous Improvement: Staying up to date with the latest trends and technologies in the IT industry. The architect will continuously seek opportunities to enhance the organisation's IT capabilities and drive innovation. What you need to fulfill the role Proven track record in designing and implementing complex IT solutions. Skills: Proficiency in software architecture, programming, and management principles. Fluent in written and spoken English. Communication: Strong interpersonal skills to act as an intermediary between business and technical teams. Certifications: TOGAF 9, CITA-P or SAFe for Architects certifications are desired. Problem-Solving: Excellent problem-solving abilities. What we offer Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business. Your contact: Mehal Mehta Please submit your application, including salary expectations and potential date of entry Working at thinkproject.com - think career. think ahead. #LI-MM1
Want to work in a culture built on mutual trust and respect? How about having the freedom to make work fit into your life (and not the other way round)? A career with Thinkproject could be just the opportunity you're looking for. What do we do? Thinkproject is a European market-leader in digitalisation tools for construction companies. It sounds complex, but we'll explain further! Construction companies used to use manual administration and physical paperwork for projects (sometimes hundreds of thousands of bits of paperwork for one project!). Using our construction intelligence solutions, businesses can go digital, which benefits everyone from the construction companies to the wider public. Our mission is to deliver digitalisation to make a safer, healthier and more sustainable AECO (Architecture, Engineering, Construction, Operations) industry. This is a really exciting time to join our company, since our founding in 2000 we have gone from strength-to-strength and have lots of exciting developments coming up soon that you could be a part of. What your day will look like Hold discovery workshops with customers Build and maintain a prioritized backlog, in coordination with the Strategic Leads Prepare and lead agile sprints with development Functionally design the business need within the applications Write specifications / user stories in AHA and Dev Ops Write US test scenarios Provide feedback and support to the quality team Validate new developments Participate in change management, communication and training of employees in product developments Document (and present) the developments delivered. This will mean presenting both internally and sometimes externally (to customers). Work with Product Marketing to ensure the use cases and value proposition of the product is clearly communicated both internally, and in the market Work alongside Lead Product Managers and Strategic leads to maintain a strategically aligned roadmap for the respective product. What you need to fulfill the role Understanding of the core use cases the respective product solves Deep understanding of end user and administration functions of the respective product Understanding of the competitive landscape Ability to manage internal (and external) stakeholders Ability to solve problems Ability to communicated efficiently in English/German/French Ability to learn quickly Ability to say ‘no’, constructively. Good organisational and planning skills Good presentation skills Ability to understand the market need and translate that to the development team through descriptive user stories. What we offer Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business. Your contact: Vikas Gaikwad Please submit your application, including salary expectations and potential date of entry Working at thinkproject.com - think career. think ahead.
As an IT Senior Project Manager at Thinkproject, you will be entrusted with the responsibility of leading and managing complex IT projects from inception to completion. This role necessitates a strategic mindset to align project objectives with organizational goals, ensuring timely delivery, adherence to scope, and budget constraints. Your day-to-day responsibilities will revolve around various key areas such as: - Project Management Office: Collaborating closely with the Head of Business Systems to devise and maintain efficient processes and artifacts for the PMO's establishment. - Project Planning: Developing comprehensive project plans in coordination with relevant architects and solution design resources, encompassing timelines, milestones, and resource allocation aligned with the organization's strategic goals. - Team Leadership: Motivating and guiding project teams, offering clear direction and support while fostering a collaborative and inclusive team environment to achieve project objectives. - Stakeholder Management: Engaging stakeholders at all levels to elicit requirements, provide updates, and manage expectations, establishing strong relationships for stakeholder support throughout the project lifecycle. - Risk Management: Identifying potential risks, formulating mitigation strategies to minimize their impact on project delivery, and proactively addressing issues to keep projects on track. - Performance Monitoring: Utilizing project management tools to monitor progress, budget, and performance, making necessary adjustments as required. - Quality Assurance: Implementing quality control measures to ensure project deliverables meet high standards, conducting regular reviews to identify areas for enhancement. - Budget Management: Monitoring project budgets, ensuring efficient utilization of financial resources, and providing stakeholders with regular financial and status reports. - Continuous Improvement: Staying abreast of industry trends and best practices in project management, continuously seeking opportunities to enhance project processes and methodologies. To excel in this role, you should possess: - 5+ years of proven experience in IT project management, ideally in a senior capacity, with expertise in managing projects using waterfall and agile methodologies. - Proficiency in managing a PMO, coupled with strong leadership, communication, and organizational skills, adept at cultivating relationships at all organizational levels. - Proficiency in written and spoken English, along with a Bachelor's degree in business, management, or a related field; possession of PMP or similar certification is preferred. - Familiarity with project management software and tools. At Thinkproject, we offer a vibrant work environment with opportunities for growth through initiatives like Lunch "n" Learn Sessions, Women's Network, LGBTQIA+ Network, Coffee Chat Roulette, Free English Lessons, Thinkproject Academy, Social Events, Volunteering Activities, Open Forum with Leadership Team (Tp Caf), Hybrid working, and Unlimited learning. If you are passionate about shaping the future of our company, we encourage you to join our team at Thinkproject and contribute to our culture of mutual respect and continuous improvement. Your feedback is valued, and we provide the necessary tools for your professional development. For further information or to submit your application, including salary expectations and potential date of entry, please contact Mehal Mehta. Join us at thinkproject.com - where we think career and think ahead.,
As a Mid-Level Data Engineer at Thinkproject, you will be at the forefront of building, optimizing, and maintaining reliable data pipelines and workflows. Here is a glimpse of what your role entails and the qualifications required to excel in this position: Role Overview: You will play a crucial role in designing scalable data processing systems, handling both structured and unstructured data sources, and supporting data needs across the organization in a cloud-centric environment. Key Responsibilities: - Design, implement, and optimize data pipelines (batch and streaming) for efficient data ingestion, transformation, and storage. - Ensure high data integrity through monitoring, alerting, testing, and validation mechanisms. - Develop data solutions using cloud-native services (preferably GCP or AWS) to support analytics and ML workloads. - Contribute to the design of data warehouses and lakehouse architectures for optimized storage and query performance. - Automate routine tasks like data loading, validation, and transformation processes using scripting languages and workflow orchestration tools. - Collaborate with data analysts, scientists, and application engineers to facilitate data access and insights across teams. - Maintain clear documentation and adhere to best practices for reproducibility, scalability, and security. Qualifications Required: - Education: Bachelors degree in Computer Science, Data Engineering, or a related technical field. - Experience: Minimum of 2-4 years of hands-on experience in data engineering or backend development with a strong focus on data. - Programming Languages: Proficiency in Python and SQL; knowledge of Java or Scala is a plus. - Cloud Platforms: Practical experience with at least one cloud platform (GCP, AWS, Azure) and familiarity with GCP services like BigQuery, Dataflow, Pub/Sub, and Cloud Storage. - Data Technologies: Working knowledge of Apache Spark, Hadoop, Airflow or Composer, and understanding of data warehousing concepts. - Databases: Experience with relational (PostgreSQL, MySQL) and exposure to NoSQL databases (MongoDB, Bigtable, etc.). - Version Control & CI/CD: Proficient with Git and familiarity with CI/CD tools and workflows. - Data Processing: Ability to work with large, complex datasets and apply data cleaning, parsing, and transformation techniques. In addition to the technical skills, the following qualifications are preferred: - Experience in building and managing ETL/ELT pipelines in a production environment. - Exposure to modern data lake/lakehouse architectures (e.g., Delta Lake, Iceberg). - Understanding of data governance, metadata management, and security best practices. - Familiarity with orchestration tools (e.g., Apache Airflow, Dagster, Prefect). - Strong communication and documentation skills. - Curious, proactive mindset and ability to quickly learn new tools. Join Thinkproject and be part of a passionate team that values mutual respect and invests in the growth of its employees. Enjoy various benefits such as Lunch "n" Learn Sessions, Women's Network, LGBTQIA+ Network, Social Events, and more. Your feedback matters, and we strive to create a fantastic culture together. To apply for this role, please submit your application, including salary expectations and potential date of entry. Shape your career with Thinkproject and think ahead. Your contact: Gagandeep Virdi Working at thinkproject.com - think career, think ahead.,
Role Overview: Thinkproject is seeking a highly skilled Senior Front-End Developer (React.js) with 7-8 years of experience in building modern, scalable, and performant web applications. The role will primarily focus on React.js and web front-end development, with potential exposure to React Native as a bonus. The ideal candidate should possess a combination of strong technical expertise, ownership mentality, collaborative spirit, and a dedication to delivering exceptional user experiences. Key Responsibilities: - Design, build, and maintain React.js applications by creating reusable, modular, and scalable components. - Implement advanced state management using technologies like Redux, Recoil, Zustand, or Context API. - Work closely with UI/UX designers to translate designs into responsive and accessible web experiences. - Integrate front-end components with RESTful API services. - Optimize web applications for performance, security, and accessibility. - Write comprehensive tests (unit, integration, and end-to-end) utilizing tools such as Jest, React Testing Library, and Cypress. - Ensure high code quality through code reviews, refactoring, and adherence to best practices. - Engage in architecture discussions, suggest technical enhancements, and provide mentorship to junior developers. Qualifications Required: - 7-8 years of professional front-end development experience. - Expert-level proficiency in React.js, including hooks, context API, and functional components. - Strong command of JavaScript (ES6+) and TypeScript. - Deep understanding of modern CSS concepts such as Flexbox, Grid, and experience with CSS-in-JS frameworks like Styled Components and Emotion. - Familiarity with bundling and build tools like Webpack and Vite. - Demonstrated ability to deliver high-quality, responsive, cross-browser compatible applications. - Experience working in Agile/Scrum environments. - Strong analytical skills, problem-solving abilities, and excellent communication and collaboration skills. - Capability to mentor team members and uphold code quality standards. - Ownership mindset with the ability to independently take features from design to deployment. Additional Company Details: At Thinkproject, we offer a variety of perks and opportunities for personal and professional growth, including Lunch "n" Learn Sessions, Women's Network, LGBTQIA+ Network, Coffee Chat Roulette, Free English Lessons, Thinkproject Academy, Social Events, Volunteering Activities, Open Forum with Leadership Team (Tp Caf), Hybrid working, and Unlimited learning. We are committed to creating a culture of mutual respect and actively seek feedback from our staff to shape the future of our company. Investing in our employees is a cornerstone of our business success. To apply for this role, please submit your application along with salary expectations and potential date of entry. Join Thinkproject - where you can shape your career and the future ahead.,
Role Overview: As a Security Operations Analyst at Thinkproject, your main responsibility will be to protect the company from evolving cyber threats. You will be monitoring, detecting, investigating, and responding to security events across different environments such as endpoints, networks, cloud platforms, and applications. Your role will also involve managing security tools like SIEM, EDR, threat intelligence feeds, and vulnerability scanners to ensure effective incident detection and response. Collaboration with cross-functional teams and proactive threat hunting activities will be essential in this role. Key Responsibilities: - Respond competently to security events and alerts from SIEM, EDR, and other security tools across various environments. - Conduct threat hunting activities by analyzing threat intelligence feeds to detect emerging threats and potential attack vectors. - Analyze logs and security data to support incident detection, investigation, and root cause analysis. - Independently manage cybersecurity incidents from identification through resolution, coordinating with relevant stakeholders. - Operate, configure, and tune SIEM platforms and security tools to improve detection accuracy and reduce false positives. - Develop, maintain, and execute incident response playbooks and automation solutions to streamline response efforts. - Handle multiple investigations and routine SOC tasks simultaneously, prioritizing workload effectively. Qualifications Required: - Proficiency in spoken and written English, with the ability to communicate effectively across technical and non-technical audiences. - A bachelor's degree in Cyber Security or a related field, or equivalent professional experience. - Strong knowledge of cybersecurity principles, threat landscapes, and incident response procedures. - Hands-on experience with SIEM tools, EDR platforms, threat intelligence platforms, and vulnerability identification tools. - Experience in incident response and investigation, including forensic evidence handling and root cause analysis. - Ability to work effectively in a team environment, collaborating with cross-functional teams and managing your own workload. Company Details: Thinkproject is pioneering a new era in construction software by offering a cohesive alternative to the fragmented landscape. The company seamlessly integrates a wide portfolio of solutions with an innovative platform, empowering customers to efficiently manage their built assets across their lifecycle through a Connected Data Ecosystem. Note: Omitted the additional company details as there were none specified in the job description.,
Pune (IND) Customer service, hotline IT Fulltime Published: 2025-10-25 Introducing Thinkproject Platform Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem. What your day will look like Database Development: Create high-quality, reliable database solutions to support business needs. T-SQL Programming: Design and implement procedures and functions using T-SQL. Report Analysis: Review and interpret ongoing business reporting requirements. Data Research: Identify and gather necessary data to fulfill reporting and development needs. Report Building: Develop meaningful and effective reporting deliverables. Query Optimisation & Design: Analyse existing SQL queries for performance improvements and develop new, efficient queries. Data Migration: Develop procedures and scripts to ensure smooth data migration. Management Reporting: Deliver scheduled reports to management in a timely manner. Exception Investigation: Analyze and resolve discrepancies related to asset movements. What you need to fulfill the role English Language Skills mandatory Educational Background: Bachelor’s degree in Computer Science, Engineering, or a related field. Professional Experience: Demonstrated experience as an SQL Developer or in a comparable role. Technical Expertise: In-depth knowledge of T-SQL programming and Microsoft SQL Server. Web Technologies: Familiarity with HTML and JavaScript. Reporting & Analysis Tools: Hands-on experience with SQL Server Reporting Services (SSRS), SQL Server Analysis Services (SSAS), and Transparent Data Encryption (TDE). Database Technologies: Understanding of NoSQL and NewSQL databases in practical applications. Flexibility: Willingness and ability to work across different time zones as required. Analytical Thinking: Strong critical thinking abilities and a collaborative mindset. Organisational Skills: Effective time management and problem-solving capabilities. Communication Skills: Excellent interpersonal and verbal communication skills. What we offer Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business. #LI-VG1 Your contact: Vikas Gaikwad Aurélia Faisandel Please submit your application, including salary expectations and potential date of entry Working at thinkproject.com - think career. think ahead.
Pune (IND) Customer service, hotline IT Fulltime Published: 2025-10-25 Introducing Thinkproject Platform Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem. As a Support Specialist in the Professional Services Team, you will ensure seamless customer support,product understanding, and collaboration across teams to optimize the user experience. What your day will look like Primary customer contact: Serve as the main point of contact for customers, providing timely and effective technical support across multiple channels. Product expertise: Develop an expert understanding of Thinkproject products to offer in-depth guidance and troubleshooting. Issue resolution: Address customer queries, troubleshoot technical issues, and escalate complex cases when necessary, collaborating with development teams to resolve system defects. Delivery support: Partner with Delivery teams to facilitate product mobilization and manage ongoing customer relationships. Documentation: Create and maintain user support materials, such as knowledge bases and user guides. User training: Conduct training sessions through webinars to equip users with product knowledge and skills. Cross-departmental liaison: Act as a bridge between support and other departments, ensuring smooth communication and issue resolution. Continuous improvement: Provide feedback from customer interactions to contribute to process enhancements and service improvements What you need to fulfill the role Fluent English skills are mandatory. Willingness to work from Sunday to Thursday on a rotating shift schedule. Support customers and teams across different time zones, is essential. Detail-oriented with the ability to document procedures accurately. Self-motivated with a desire to learn and grow in the field of solution implementation and support. Ability to work collaboratively in a team environment. Familiarity with construction industry processes and terminology is a plus. What we offer Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business. Your contact: Aurélia Faisandel Please submit your application, including salary expectations and potential date of entry Working at thinkproject.com - think career, think ahead.