Pune (IND) Work experience IT Software Development Fulltime Published: 2025-06-13 Introducing Thinkproject Platform Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem. Provide exceptional IT support to Thinkproject's end users and ensure that supporting IT systems are operating optimally. Support our users and business functions through ITIL aligned processes, including; Incidents, Changes & Requests What your day will look like Main responsibilities: Logging of customer calls accurately, undertake initial diagnostics & first time fix resolutions to calls where possible, or ensure efficient call progression to appropriate resolver team as appropriate. Ownership and management of customer incidents to resolution within agreed SLA’s Responsible for the creation and maintenance of knowledge base articles Create help manuals for existing and new programs and End-user Training. Ensure that the knowledge base is kept up to date. Act as initial point of contact for IT issues and requests and escalations in addition to the overall monitoring of call progression through the service management toolset Ensure efficient escalation of higher priority calls Provide 1st level IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool Broad technical understanding of IT systems, applications and services Foster a desire to expand your understanding of IT and computer systems and enhance your knowledge. Must have an absolute commitment to service quality and customer focus. What you need to fulfill the role 5 years+ experience working in an IT Service Desk team supporting remote users 5 years+ experience in a relevant information technology role Excellent written and spoken English Knowledge of ITIL is essential for this role Windows 11 Office 365 Azure/Intune (User and Group Management) What we offer Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business. Your contact: Please submit your application, including salary expectations and potential date of entry Working at thinkproject.com - think career. think ahead. #LI-MM1
Pune (IND) Work experience IT Software Development Fulltime Published: 2025-06-13 Introducing Thinkproject Platform Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem. Provide exceptional IT support to Thinkproject's end users and ensure that supporting IT systems are operating optimally. Support our users and business functions through ITIL aligned processes, including; Incidents, Changes & Requests What your day will look like Main responsibilities: Logging of customer calls accurately, undertake initial diagnostics & first time fix resolutions to calls where possible, or ensure efficient call progression to appropriate resolver team as appropriate. Ownership and management of customer incidents to resolution within agreed SLA’s Responsible for the creation and maintenance of knowledge base articles Create help manuals for existing and new programs and End-user Training. Ensure that the knowledge base is kept up to date. Act as initial point of contact for IT issues and requests and escalations in addition to the overall monitoring of call progression through the service management toolset Ensure efficient escalation of higher priority calls Provide 1st level IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool Broad technical understanding of IT systems, applications and services Foster a desire to expand your understanding of IT and computer systems and enhance your knowledge. Must have an absolute commitment to service quality and customer focus. What you need to fulfill the role 5 years+ experience working in an IT Service Desk team supporting remote users 5 years+ experience in a relevant information technology role Excellent written and spoken English Knowledge of ITIL is essential for this role Windows 11 Office 365 Azure/Intune (User and Group Management) What we offer Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business. Your contact: Please submit your application, including salary expectations and potential date of entry Working at thinkproject.com - think career. think ahead. #LI-MM1
Pune (IND) Work experience Customer service, hotline IT Published: 2025-07-23 Introducing Thinkproject Platform Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem. As a Support Specialist in the Professional Services Team, you will ensure seamless customer support,product understanding, and collaboration across teams to optimize the user experience. What your day will look like Primary customer contact: Serve as the main point of contact for customers, providing timely and effective technical support across multiple channels. Product expertise: Develop an expert understanding of Thinkproject products to offer in-depth guidance and troubleshooting. Issue resolution: Address customer queries, troubleshoot technical issues, and escalate complex cases when necessary, collaborating with development teams to resolve system defects. Delivery support: Partner with Delivery teams to facilitate product mobilization and manage ongoing customer relationships. Documentation: Create and maintain user support materials, such as knowledge bases and user guides. User training: Conduct training sessions through webinars to equip users with product knowledge and skills. Cross-departmental liaison: Act as a bridge between support and other departments, ensuring smooth communication and issue resolution. Continuous improvement: Provide feedback from customer interactions to contribute to process enhancements and service improvements What you need to fulfill the role Fluent English skills are mandatory Willingness to work in rotating shifts, including weekend-days (e.g. Saturdays or Sundays), to Support customers and teams across different time zones, is essential. Detail-oriented with the ability to document procedures accurately. Self-motivated with a desire to learn and grow in the field of solution implementation and support. Ability to work collaboratively in a team environment. Familiarity with construction industry processes and terminology is a plus. What we offer Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business. Your contact: Gagandeep Virdi Please submit your application, including salary expectations and potential date of entry Working at thinkproject.com - think career, think ahead. #LI-GV1
Pune (IND) IT Software Development Published: 2025-07-31 Introducing Thinkproject Platform Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem. What your day will look like Stakeholder Collaboration: Engaging with business leaders to understand their requirements and translating these into technical solutions. The architect will also work closely with IT teams to ensure solutions are feasible and sustainable. Strategic Planning: Conduct thorough assessments of computer systems and enterprise architecture. Developing and maintaining the IT architecture roadmap that supports the organisation's strategic objectives. This includes identifying opportunities for innovation and improvement in IT infrastructure and services. Solution Design: Creating detailed solution designs that encompass hardware, software, network, and security components. The architect will ensure these designs are aligned with industry best practices and organisational standards. Implementation Oversight: Leading the implementation of IT solutions, ensuring projects are delivered on time, within budget, and to the required quality standards. This includes coordinating with project managers, business analysts, and other IT professionals. Integration: Ensuring the seamless integration of new or upgraded systems with existing applications. Technical Leadership: Provide guidance and support to development and technical teams. Documentation and Training: Creating comprehensive documentation for IT solutions, including architecture diagrams, technical specifications, and user guides. The architect will also provide training and support to IT staff and end-users as needed. Risk Management: Identifying and mitigating risks associated with IT solutions, including security vulnerabilities, compliance issues, and operational challenges. The architect will develop strategies to address these risks and ensure the resilience of IT systems. Continuous Improvement: Staying up to date with the latest trends and technologies in the IT industry. The architect will continuously seek opportunities to enhance the organisation's IT capabilities and drive innovation. What you need to fulfill the role Proven track record in designing and implementing complex IT solutions. Skills: Proficiency in software architecture, programming, and management principles. Fluent in written and spoken English. Communication: Strong interpersonal skills to act as an intermediary between business and technical teams. Certifications: TOGAF 9, CITA-P or SAFe for Architects certifications are desired. Problem-Solving: Excellent problem-solving abilities. What we offer Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business. Your contact: Mehal Mehta Please submit your application, including salary expectations and potential date of entry Working at thinkproject.com - think career. think ahead. #LI-MM1
Want to work in a culture built on mutual trust and respect? How about having the freedom to make work fit into your life (and not the other way round)? A career with Thinkproject could be just the opportunity you're looking for. What do we do? Thinkproject is a European market-leader in digitalisation tools for construction companies. It sounds complex, but we'll explain further! Construction companies used to use manual administration and physical paperwork for projects (sometimes hundreds of thousands of bits of paperwork for one project!). Using our construction intelligence solutions, businesses can go digital, which benefits everyone from the construction companies to the wider public. Our mission is to deliver digitalisation to make a safer, healthier and more sustainable AECO (Architecture, Engineering, Construction, Operations) industry. This is a really exciting time to join our company, since our founding in 2000 we have gone from strength-to-strength and have lots of exciting developments coming up soon that you could be a part of. What your day will look like Hold discovery workshops with customers Build and maintain a prioritized backlog, in coordination with the Strategic Leads Prepare and lead agile sprints with development Functionally design the business need within the applications Write specifications / user stories in AHA and Dev Ops Write US test scenarios Provide feedback and support to the quality team Validate new developments Participate in change management, communication and training of employees in product developments Document (and present) the developments delivered. This will mean presenting both internally and sometimes externally (to customers). Work with Product Marketing to ensure the use cases and value proposition of the product is clearly communicated both internally, and in the market Work alongside Lead Product Managers and Strategic leads to maintain a strategically aligned roadmap for the respective product. What you need to fulfill the role Understanding of the core use cases the respective product solves Deep understanding of end user and administration functions of the respective product Understanding of the competitive landscape Ability to manage internal (and external) stakeholders Ability to solve problems Ability to communicated efficiently in English/German/French Ability to learn quickly Ability to say ‘no’, constructively. Good organisational and planning skills Good presentation skills Ability to understand the market need and translate that to the development team through descriptive user stories. What we offer Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business. Your contact: Vikas Gaikwad Please submit your application, including salary expectations and potential date of entry Working at thinkproject.com - think career. think ahead.
As an IT Senior Project Manager at Thinkproject, you will be entrusted with the responsibility of leading and managing complex IT projects from inception to completion. This role necessitates a strategic mindset to align project objectives with organizational goals, ensuring timely delivery, adherence to scope, and budget constraints. Your day-to-day responsibilities will revolve around various key areas such as: - Project Management Office: Collaborating closely with the Head of Business Systems to devise and maintain efficient processes and artifacts for the PMO's establishment. - Project Planning: Developing comprehensive project plans in coordination with relevant architects and solution design resources, encompassing timelines, milestones, and resource allocation aligned with the organization's strategic goals. - Team Leadership: Motivating and guiding project teams, offering clear direction and support while fostering a collaborative and inclusive team environment to achieve project objectives. - Stakeholder Management: Engaging stakeholders at all levels to elicit requirements, provide updates, and manage expectations, establishing strong relationships for stakeholder support throughout the project lifecycle. - Risk Management: Identifying potential risks, formulating mitigation strategies to minimize their impact on project delivery, and proactively addressing issues to keep projects on track. - Performance Monitoring: Utilizing project management tools to monitor progress, budget, and performance, making necessary adjustments as required. - Quality Assurance: Implementing quality control measures to ensure project deliverables meet high standards, conducting regular reviews to identify areas for enhancement. - Budget Management: Monitoring project budgets, ensuring efficient utilization of financial resources, and providing stakeholders with regular financial and status reports. - Continuous Improvement: Staying abreast of industry trends and best practices in project management, continuously seeking opportunities to enhance project processes and methodologies. To excel in this role, you should possess: - 5+ years of proven experience in IT project management, ideally in a senior capacity, with expertise in managing projects using waterfall and agile methodologies. - Proficiency in managing a PMO, coupled with strong leadership, communication, and organizational skills, adept at cultivating relationships at all organizational levels. - Proficiency in written and spoken English, along with a Bachelor's degree in business, management, or a related field; possession of PMP or similar certification is preferred. - Familiarity with project management software and tools. At Thinkproject, we offer a vibrant work environment with opportunities for growth through initiatives like Lunch "n" Learn Sessions, Women's Network, LGBTQIA+ Network, Coffee Chat Roulette, Free English Lessons, Thinkproject Academy, Social Events, Volunteering Activities, Open Forum with Leadership Team (Tp Caf), Hybrid working, and Unlimited learning. If you are passionate about shaping the future of our company, we encourage you to join our team at Thinkproject and contribute to our culture of mutual respect and continuous improvement. Your feedback is valued, and we provide the necessary tools for your professional development. For further information or to submit your application, including salary expectations and potential date of entry, please contact Mehal Mehta. Join us at thinkproject.com - where we think career and think ahead.,