Mobile User Experience Researcher Infogain

6.0 - 10.0 years

0 Lacs

karnataka

On-site

As a Senior Mobile User Experience Researcher, you will play a crucial role in driving user-centric improvements and championing research in strategic decisions. With 6+ years of experience in in-house research teams or relevant work settings, you will utilize a diverse range of research methods such as contextual enquiry, thematic analysis, ethnography, and usability tests to understand user needs and behaviors comprehensively. Your key responsibilities will include leading initiatives to enhance user experience, collaborating with the UX team to embed an evidence-based perspective into strategic decisions, and ensuring research insights are integrated into design solutions. Additionally, you will oversee UX research processes, implement best practices for collaboration, and facilitate knowledge sharing across touchpoints to shape the UX strategy in alignment with organizational goals. To excel in this role, you should possess excellent communication and analytical skills, experience in quantitative and qualitative research methods, and the ability to work independently while collaborating with cross-functional teams. A rigorous approach to documentation and organization, familiarity with agile processes, and proficiency in tools such as Pendo, User Testing, Hotjar, and Jira are essential. Moreover, staying updated on industry trends and advocating for research and design excellence will be crucial to keep the organization at the forefront of user experience. If you are a versatile thinker comfortable with ambiguity, have experience in SaaS, and demonstrate a passion for UX research excellence, we encourage you to apply for this role. Your role as a Senior Mobile User Experience Researcher will not only contribute to enhancing user satisfaction but also drive positive business outcomes through impactful and insights-driven solutions.,

Posted 2 days ago

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Senior Manager - Enterprise Risk Travelex

4.0 - 12.0 years

0 Lacs

maharashtra

On-site

The Senior Manager, Enterprise Risk is a leadership position in the Global Capability Centre (GCC) and is responsible for providing operational risk management and governance. You will oversee the Control Environment for the Operations functions that support the business, ensuring alignment with the operations risk framework for global delivery activities. Additionally, you will support the Group Risk framework, providing assistance to the Group Risk Director. Your key accountabilities will involve driving Risk Management initiatives in the GCC in line with the Group Risk Framework and supporting the implementation of the Group Risk framework across the business. Responsibilities include developing a strong Operational Risk Management culture, coordinating the Risk Committee, conducting Risk Assessments and Assurance, preparing risk profiles, facilitating Risk Control Self-Assessment sessions, designing and reporting Key Risk Indicators, managing risk incidents, providing staff training on ORM, and implementing controls to mitigate process risks. You will also support the Group Risk framework by coordinating papers and processes with the Group Risk Director, acting as a Group Risk champion, updating policies and procedures, and supporting Risk Appetite reporting and oversight. To excel in this role, you should have 10-12 years of experience in financial back-office operations with a focus on operations risk, control, or audit. Operational excellence or six sigma background would be advantageous. Hands-on experience in various risk management practices such as process review, Risk and Control Self-Assessment, Business Continuity Planning, Concentration Risk, and data analysis is essential. You should also possess strong analysis skills, attention to detail, leadership abilities, excellent communication skills, and the capacity to build relationships and work under pressure. Overall, your role will be crucial in ensuring effective operational risk management and governance within the Global Capability Centre, contributing to the broader Group Risk framework, and fostering a culture of risk awareness and mitigation throughout the organization.,

Posted 5 days ago

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User Experience Researcher - Mobile - IG Infogain

5.0 - 10.0 years

13 - 20 Lacs

Mumbai, Gurugram, Bengaluru

Hybrid

Key Responsibilities 5+ years of experience working within an in-house research team or relevant work experience. Experience in quantitative and qualitative research methods. Experience writing reports and internal communications. Excellent communication and analytical skills. Proven ability to work independently and collaborate with a cross-functional team. Experience with agile process and delivery models. A rigorous approach to documentation and organization. Tools: Pendo, User Testing, Hotjar, Figjam, User Zoom, Jira, ChatGPT, Perplexity, Helpscout, Google Workspace, Quicksight, Miro, FigJam, Dovetail, Maze Bonus Points. SaaS experience desired. A versatile thinker comfortable working with ambiguity. Role: Senior Mobile User Experience Researcher Work location: Bengaluru / Mumbai / Pune / Noida / Gurugram Mode: Hybrid Core Skills / Research Methods : • Contextual Enquiry • Dairy Studies • Thematic Analysis • Co-design • Storyboards Wizard of Oz Testing • Ethnography • Focus Groups • Shop-Alongs • Text Analysis • InDepth Interviews • Usability Tests • Field Studies • Surveys • Heuristic Evaluation • Think Aloud • Sentiment Analysis • Concept Mapping

Posted 1 week ago

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