Required Skills & Experience: Should have a minimum 3 years of experience in .NET Core with MVC and C# (Counted as ONE Skillset ) in Travel Technology Development. Database Knowledge: SQL Server 2012+ KRA: Design, develop, and maintain scalable, high-performance web applications using .NET Core with MVC & C#. Develop and optimize an end-to-end booking system, ensuring seamless customer experience and backend data flow. Salary Range: ₹80,000 to ₹1,00,000 per month - Based on Travel Technology Experience Show more Show less
Role Overview: We are seeking a highly motivated and dynamic Customer Success Specialist to join our team. This role offers a unique opportunity to work closely with our clients while contributing to business growth within a designated region. As a Customer Success Specialist, you will serve as a vital point of contact for our clients, ensuring they derive maximum value from our solutions. You will be responsible for fostering strong relationships, maintaining customer satisfaction, and identifying opportunities for expansion within existing accounts. Key Responsibilities: Act as the primary point of contact for clients in the UK, ensuring service fulfilment and customer satisfaction. Build and nurture strong client relationships by understanding their needs, challenges, and goals. Proactively monitor client health and engagement metrics to enhance user experience and product adoption. Investigate and resolve customer issues with diligence, ensuring timely and effective resolution. Collaborate cross-functionally with Sales, Product, and Support teams to deliver a seamless customer experience. Identify upsell and cross-sell opportunities to drive revenue growth within existing accounts. Work closely with the Sales team to transition qualified leads into long-term clients, ensuring continuity and satisfaction post-sale. Requirements: Air Travel industry experience is MANDATORY and NON-NEGOTIABLE. This is a strict prerequisite for consideration. Applications lacking this experience will not be reviewed. Minimum of 3+ years in a Customer-Facing role within the Air Travel industry (Customer Success, Account Management, or Sales). Graduate in a relevant field with exceptional communication skills — both verbal and written. Skills: In-depth understanding of customer success strategies and best practices. Proven ability to manage client relationships with professionalism and empathy. Commitment to addressing customer queries with accuracy and timeliness. Attributes: Ability to work independently as well as collaboratively within a remote, cross-functional team. Strong critical thinking and problem-solving skills. Energetic, self-motivated, and driven by results, with a passion for customer satisfaction and growth. Salary Range strictly up to ₹4.8 LPA. If you meet the above criteria and are passionate about creating exceptional customer experiences in the AIR TRAVEL Industry, we’d love to hear from you.
The Travel House Ltd., one of the UK’s leading travel companies, is currently seeking an experienced and motivated HR Generalist to join our growing team and work directly in partnership with key stakeholders. In this role, you will be responsible for supporting day-to-day HR operations, promoting positive employee relations, and ensuring the seamless execution of people processes across the employee lifecycle. The ideal candidate will bring a balance of attention to detail, knowledge of compliance, empathetic communication, and practical problem-solving skills. This is an excellent opportunity for someone looking to grow their career in HR, with valuable exposure to all aspects of human resources within a dynamic and fast-paced environment. The ideal candidate will have minimum 2-3 years HR experience . Work Model & Location : Work from Office - Onsite, Gurugram, India. Compensation: Up to ₹4.2 LPA ( ₹35,000 per month ) - Based on experience Core Responsibilities : Collaborate with Stakeholders to identify staffing needs, design and update job descriptions. Oversee full-cycle of recruitment efforts Managing the onboarding process for new hires, ensuring they have a smooth transition into the company. Addressing employee concerns, resolving conflicts, and promoting a positive and inclusive work environment. Identifying training needs, coordinating workshops, and supporting employee development initiatives. Administering employee benefits programs and other perks. Contributing to the development and implementation of HR policies and procedures. Implementing initiatives to improve employee morale and engagement. Skills and Qualifications: Minimum 2-3 years of core HR experience. Strong understanding of HR principles and practices. Strong communication and interpersonal skills. Proficiency in Microsoft Office Suite. Knowledge of employment laws and regulations. Ability to work independently and as part of a team. Problem-solving and conflict-resolution skills. Experience in talent acquisition, employee relations, and performance management. Bachelor's degree in Human Resources, Business Administration, or a related field.
𝗪𝗵𝗮𝘁 𝗬𝗼𝘂’𝗹𝗹 𝗗𝗼 1). Handle inquiries and reservations, ensuring professional responses, arranging and confirming bookings, and building traveler profiles to meet their needs. 2). Conduct research for clients to secure the best deals. 3). Process E-tickets and travel documentation. 4). Provide advice and guidance on available options, including passport requirements, online check-in, baggage info, etc. 5). Manage exchanges, cancellations, and refunds flawlessly. 6). Possess a detailed understanding of airfares and ticketing rules. 𝗪𝗵𝗮𝘁 𝘄𝗲’𝗿𝗲 𝗹𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 1). MANDATORY - Minimum 4-5 years experience in Amadeus GDS system. 2). Motivated, passionate individual with previous experience in leisure and business travel. 3). Passion for excellence in client service. 4). High attention to detail and organizational skills. 5). Excellent professional communication – both written and verbal. 6). Willingness to work on a rotational schedule. 𝗗𝗶𝘃𝗲𝗿𝘀𝗶𝘁𝘆, 𝗘𝗾𝘂𝗮𝗹𝗶𝘁𝘆 & 𝗜𝗻𝗰𝗹𝘂𝘀𝗶𝗼𝗻: – We take pride in our work and are passionate about it. – We embrace diversity, treating everyone with respect and trust. – Constantly striving to improve our products, services, and ourselves. – Putting the customer at the heart of everything we do.