The NEST School Chennai

The NEST School (An IB PYP School and Cambridge Lower Secondary Program) is looking for a dedicated and dynamic Admissions Manager and Parent Relationship for our Admissions Team. Would you like to nurture the minds of tomorrow? Would you like to be a part of a new paradigm in education? Welcome to The NEST School. Creating a new generation of self-actualized learners is our raison d'etre. If children are our future, then education is the key to their future. When education is shaped around them, and not the other way around, we are laying the foundation for a future/world where creativity, diversity and caring, independent-thinkers thrive. Responsibilities : Admissions Management Manage the complete admissions cycle, from inquiry to enrolment confirmation, ensuring a smooth and professional process. · Respond promptly and professionally to inquiries from prospective students, parents, and guardians, providing accurate information about our school's programs, admission requirements, and application procedures. · Schedule parent meetings based on inquiries and meet with them to give them a detailed understanding of our curriculum, offerings etc. Conduct interactions, assessments, and evaluations of prospective students. Ensure target driven aggressive conversions · Participate in recruitment events, including open houses, school fairs, and information sessions, both on and off-campus, to attract prospective students and promote our institution. Conduct campus tours, information sessions, and follow-ups with prospective families. Maintain updated and accurate records of leads, applications, and enrolments in the school’s ERP/admissions database. Collaborate with marketing to develop outreach initiatives and materials for student recruitment. Parent Relationship Management Build and maintain strong, trust-based relationships with parents to ensure high satisfaction and retention. Act as the primary point of contact for parent queries, feedback, and concerns, ensuring timely and effective resolution. Facilitate regular meetings and forums for parents to discuss issues, share ideas, and stay informed about school activities and developments in line with the school policies. Coordinate parent engagement events, orientation programs, and community-building activities. · Collect and analyse feedback from parents to identify areas for improvement in school-parent communication and engagement. · Work with school leadership to implement changes based on parent feedback and evaluate the effectiveness of engagement initiatives. Communication & Engagement Prepare and share timely communication with parents regarding school updates, policies, and events. Facilitate effective two-way communication between parents and relevant school departments. Ensure all interactions reflect the school’s ethos, values, and commitment to excellence. Data & Reporting Prepare regular admissions and retention reports for leadership review. Track and analyse parent feedback and enrolment trends to inform improvement strategies. Qualifications & Experience Bachelor’s degree; Master’s preferred (Marketing, Communications, Education, or related field). Minimum 5 years of experience in admissions, client relationship management, or school administration. Excellent communication and interpersonal skills. Strong organisational and problem-solving abilities. Experience in an international school or premium education setting preferred. Qualifications : A bachelor's degree in any stream or a related field. A master's degree is preferred. At least 4-5 years of experience in admissions, parent relationship, preferable in an International School setting or a related field is highly desirable. Familiarity with the IB and Cambridge educational systems, admission requirements, and enrolment procedures is highly desirable. Excellent interpersonal and communication skills, with the ability to engage and build rapport with diverse individuals and groups. A commitment to providing exceptional customer service to prospective students and their families. Flexibility to work occasional evenings and weekends for recruitment events and admissions-related activities.

About the Role We are seeking a compassionate, process-driven, and highly skilled Manager – Pastoral Care to lead our student wellbeing initiatives and act as the parent ambassador for our campus. This role is central to building a safe, happy, and nurturing environment where every student feels supported, valued, and empowered to thrive. The Manager – Pastoral Care will be the pivotal point of contact for all forms of parent concerns — academic, administrative, related to special needs, or any other matter — ensuring they are addressed promptly, professionally, and with the goal of achieving zero complaints. This position demands a high level of diligence in following processes and the ability to maintain mature, accurate records of all communications and proceedings. Key Responsibilities Lead the design, implementation, and monitoring of the school’s pastoral care framework. Oversee student wellbeing, emotional support, and personal development initiatives. Serve as the primary liaison for parents, handling concerns across academic, administrative, special needs, and other areas. Build strong, trust-based relationships with students, parents, and staff. Collaborate with academic, administrative, and support teams to ensure consistent, high-quality care. Maintain detailed, professional records of all parent communications, meetings, and outcomes. Ensure strict adherence to processes for communication, follow-up, and resolution. Organise wellbeing workshops, peer support programmes, and preventive initiatives. Ensure that all safeguarding protocols are followed diligently. Key Qualities We’re Looking For Warm, approachable, and empathetic personality. Strong communication, listening, and conflict-resolution skills. Highly organised and diligent in following processes and documentation protocols. Ability to remain calm, professional, and solution-focused in sensitive situations. Cultural sensitivity and awareness, with the ability to engage with diverse families. Proactive in identifying and addressing potential issues before they escalate. Qualifications & Experience Bachelor’s degree in Education, Psychology, Counselling, or a related field (Master’s preferred). 5+ years of experience in student wellbeing or pastoral care in a school environment (international school experience preferred). Proven track record in relationship management and conflict resolution. Demonstrated excellence in maintaining detailed and confidential records. If you are passionate about student wellbeing, committed to process excellence, and driven to ensure every parent feels heard and supported, we invite you to apply and help us create a community where every learner thrives.