Years of Experience: 2-3 Years Skills Stack: Technical, semi technical or Desktop/Application support role Shift Timings: 12:30 pm - 09:30 pm Role and Responsibility Details: Cultivating solid relationships with clients through the provision of exceptional after-sales service. Creating a positive onboarding experience for new clients. Regularly interacting with clients through telephone calls, email communications, or online meetings. Identifying ways to overcome clients' initial dislike of company products. Maintaining an accurate record of all existing and potential clients. Responding to client inquiries in a timely and professional manner. Training and providing overall guidance to client service employees. Organizing training seminars to enable clients to fully utilize product features and benefits. Job Description: Role- Client Support Executive Job Overview The client support executive's responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management. You should also be able to identify new business opportunities through client referrals. To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times. Client Servicing Executive Responsibilities: Cultivating solid relationships with clients through the provision of exceptional after-sales service. Creating a positive onboarding experience for new clients. Regularly interacting with clients through telephone calls, email communications, or online meetings. Identifying ways to overcome clients' initial dislike of company products. Maintaining an accurate record of all existing and potential clients. Responding to client inquiries in a timely and professional manner. Training and providing overall guidance to client service employees. Organizing training seminars to enable clients to fully utilize product features and benefits. Client Servicing Executive Requirements: Proven experience working as a client servicing executive. Proficiency in Window OS and Microsoft Excel, Word, Outlook. Working knowledge of Customer Relationship Management (CRM) software. The ability to work efficiently under pressure. Excellent organizational and time management skills. Strong analytical and problem-solving skills. Effective communication skills. Exceptional customer service skills. Accept constructive criticism and customer feedback regarding their experience with application services. Education: Graduate 10+2+3 / 10+2+4 Certification A+, will be added advantage. Experience: 1-2 years in technical, semi technical or Desktop/Application support role. Qualifications: Master in Computer Science-MCA, Bachelor of Arts, B.E.,Bcom- Computer application, Master of Computer Applications-MCA Locations: Pune- Pyramid Contact: Recruitment Team Email: [email protected]
You should have 6-12 years of experience in Automation, Xpath, JavaScript, Manual Testing, Functional Testing, and Agile. Your shift timings will be from 12:00 pm to 09:00 pm. As a QA professional, your responsibilities will include participating in requirement understanding, analyzing and documenting project requirements, collaborating with team members, Scrum Master, and Product Owner to understand end users" requirements, demonstrating a strong knowledge of QA concepts, and effectively communicating verbally and in writing. It is desirable for you to have experience using Test management tools like JIRA, HP QC, Bugzilla, and to adhere to organizational processes and policies to meet client expectations. Flexi timings are available for this role. To qualify, you should hold a B.E. or Master in Computer Science-MCA degree. The location for this position is Pune-Pyramid. If you are interested in this opportunity, please reach out to the Recruitment Team at tdg-recruitment@thedigitalgroup.com.,
Job Description: As a Client Support Executive, you will play a crucial role in cultivating strong relationships with clients by providing exceptional after-sales service and ensuring a positive onboarding experience for new clients. Your responsibilities will involve regular interaction with clients through various communication channels, identifying solutions to address any initial concerns about company products, and maintaining accurate client records. Additionally, you will be responsible for responding to client inquiries promptly and professionally, as well as training and guiding client service employees to deliver superior service. Organizing training seminars to help clients maximize the use of product features will also be part of your role. Job Overview: The Client Support Executive is expected to collaborate with different departments to meet client needs effectively and provide updates to senior management. The role requires identifying new business opportunities through client referrals. Success in this role hinges on a commitment to assisting clients, the ability to thrive under pressure, and exceptional communication, problem-solving, and customer service skills. Client Servicing Executive Responsibilities: - Cultivate strong client relationships through exceptional after-sales service. - Ensure a positive onboarding experience for new clients. - Regularly engage with clients via phone calls, emails, or online meetings. - Identify strategies to address clients" initial product concerns. - Maintain precise records of existing and potential clients. - Respond to client inquiries promptly and professionally. - Train and guide client service employees. - Organize training seminars to help clients utilize product features effectively. Client Servicing Executive Requirements: - Proven experience as a client servicing executive. - Proficiency in Windows OS and Microsoft Excel, Word, and Outlook. - Familiarity with Customer Relationship Management (CRM) software. - Ability to work efficiently under pressure. - Strong organizational and time management skills. - Excellent analytical and problem-solving abilities. - Effective communication skills. - Exceptional customer service skills. - Willingness to accept constructive criticism and feedback from clients. Education: - Graduate 10+2+3 / 10+2+4 or equivalent Certification A+ (an added advantage). Experience: - 1-2 years in a technical, semi-technical, or Desktop/Application support role. Qualifications: - Master in Computer Science-MCA, Bachelor of Arts, B.E., BCom- Computer application, Master of Computer Applications-MCA. Location: - Pune (Pyramid). Contact: Recruitment Team Email: tdg-recruitment@thedigitalgroup.com,
As a QA Tester with 8-12 years of experience, you will be responsible for demonstrating a strong understanding of QA Concepts. Your role will involve excelling in scenario identification, test case writing, test case execution, bug reporting, and status reporting. You should have prior experience in testing Web-Based Applications and Mobile native apps for iOS and Android platforms. Your proficiency with test management tools like QARA, HP QC, MTM, Zephyr, BugZilla, and JIRA will be essential for this role. You will actively participate in Requirement Gathering, Understanding, Grooming, Analyzing, and Documenting Project Requirements. Collaboration with team members, Scrum Master, and Product Owner is crucial for successful project delivery. It would be beneficial if you have experience in Database and Security testing, as well as exposure to API and Performance testing. Basic SQL query writing skills and a solid understanding of Database concepts are desired. In addition to technical skills, excellent verbal and written communication skills are required for conducting client meetings, triage, reviews, and other interactions. Adhering to Organizational Processes and Policies, meeting client expectations, and demonstrating flexibility in work timings are key aspects of this role. Ideally, you should hold a Bachelor of Engineering in Computer Science, B.E., or Master of Computer Applications-MCA degree. The location for this position is Pune at Pyramid office. If you find this role aligning with your experience and skills, please get in touch with the Recruitment Team at tdg-recruitment@thedigitalgroup.com for further details.,