The cleaned title from the string Quality Analyst - Call Auditor is Quality Analyst .

You will be responsible for monitoring calls and transactions to assess the process health and providing feedback to Unit Heads/Team Leaders. Conducting root cause analysis of process deviations, developing action plans, and resolving issues will be a key part of your role. You will handle and resolve escalated calls, issues, and requests from both internal and external sources. Utilizing Excel data analysis and customer experience knowledge, you will prioritize critical improvement initiatives. Implementing best practices from other locations/processes to enhance process performance will also be expected from you. Collaborating with operations to ensure positive quality outcomes while understanding business dynamics will be essential. This position involves conducting quality checks to evaluate business health and acting as a Subject Matter Expert for the team. Minimizing negative customer experiences, identifying potential issues, and highlighting them will be crucial. Monitoring process adherence by comparing tasks against SOP specifications and exercising fair judgment in following instructions provided by Subject Matter Experts, managers, or SOPs is part of the role. You will also analyze and approve daily transactions. This is a full-time position with benefits including cell phone reimbursement, health insurance, paid sick time, paid time off, and Provident Fund. The work schedule is during the day with a requirement for in-person work. Note: Job Type: Full-time Benefits: - Cell phone reimbursement - Health insurance - Paid sick time - Paid time off - Provident Fund Schedule: - Day shift Work Location: In person,