Are you a dynamic and customer-centric individual looking to join a fast-growing company? The Brand Pulse is seeking a Customer Service Executive to join our team! As a key member of our customer service department, you will be responsible for ensuring top-notch service and support to our valued customers. Key Responsibilities Provide exceptional customer service through phone, email, and chat support Address customer inquiries and resolve issues promptly and professionally Process customer orders and returns accurately and efficiently Maintain customer records and update information in our CRM system Collaborate with other departments to ensure customer satisfaction Generate reports and analyze data using MS-Excel Assist with special projects and initiatives to improve overall customer experience If you have excellent communication skills, a strong proficiency in MS-Office, and a passion for delivering exceptional service, we want to hear from you! Join us at The Brand Pulse and be a part of our exciting journey towards becoming a leader in the industry. Apply now! About Company: The Brand Pulse is one of the leading brand consultancy agencies with expertise in brand strategy, planning, buying, execution, and supervision. We specialize in the disciplines of brand strategy, media planning & buying, GTM strategies, and executions. We provide support for entire marketing funnel management, consisting of five stages for a brand: awareness, consideration, conversion, loyalty, and advocacy. The Brand Pulse develops new brands, revitalizes existing brands, and creates communications solutions for both.
About the job: Are you a dynamic and customer-centric individual looking to join a fast-growing company? The Brand Pulse is seeking a Customer Service Executive to join our team! As a key member of our customer service department, you will be responsible for ensuring top-notch service and support to our valued customers. Key Responsibilities: 1. Provide exceptional customer service through phone, email, and chat support 2. Address customer inquiries and resolve issues promptly and professionally 3. Process customer orders and returns accurately and efficiently 4. Maintain customer records and update information in our CRM system 5. Collaborate with other departments to ensure customer satisfaction 6. Generate reports and analyze data using MS-Excel 7. Assist with special projects and initiatives to improve overall customer experience If you have excellent communication skills, a strong proficiency in MS-Office, and a passion for delivering exceptional service, we want to hear from you! Join us at The Brand Pulse and be a part of our exciting journey towards becoming a leader in the industry. Apply now! Who can apply: Only those candidates can apply who: Salary: ₹ 2,40,000 - 4,50,000 /year Experience: 0 year(s) Deadline: 2025-09-19 23:59:59 Other perks: 5 days a week Skills required: MS-Office, MS-Excel, English Proficiency (Spoken) and English Proficiency (Written) About Company: The Brand Pulse is one of the leading brand consultancy agencies with expertise in brand strategy, planning, buying, execution, and supervision. We specialize in the disciplines of brand strategy, media planning & buying, GTM strategies, and executions. We provide support for entire marketing funnel management, consisting of five stages for a brand: awareness, consideration, conversion, loyalty, and advocacy. The Brand Pulse develops new brands, revitalizes existing brands, and creates communications solutions for both.
Job Description – Call Centre Executive Position Title: Call Centre Executive – Student Enquiries & Career Counselling Department: Admissions / Student Outreach Location: Gurgaon Employment Type: Full-time Role Overview: We are seeking a dynamic and customer focused Call Centre Executive with strong communication and counselling skills to join our team. The role involves handling inbound and outbound calls, managing student/parent enquiries through CRM, and guiding prospective students with the career pathways, courses, and institutional offerings. The ideal candidate shall be adept at using CRM software for lead tracking and conversion and should have a consultative approach to career counselling . Key Responsibilities: Handle inbound and outbound calls to prospective students and parents in a professional and empathetic manner. Provide accurate information about courses, admission procedures, fee structures, and career opportunities. Maintain and update student enquiry data in the CRM system ensuring accuracy and timely follow-ups. Manage leads, nurture prospects and achieve admission/conversion targets. Respond promptly to student queries via phone, email and chat, ensuring a high-quality student experience. Coordinate with the admissions, training and marketing teams to ensure smooth student onboarding. Regularly track and report on lead conversion, call performance, and CRM data insights. Participate in various training sessions to stay updated. Uphold institutional values and ensure every interaction reflects professionalism, empathy and trust. Key Skills & Competencies: Excellent verbal communication skills in English (additional regional languages are a plus). Strong persuasion, interpersonal, and listening skills. Proficiency in using CRM tools/software . Ability to multitask, prioritise, and manage time effectively. Target-oriented mindset with proven ability to meet or exceed call and admission targets. High level of patience, empathy, and resilience when dealing with parents/students. Qualifications & Experience: Bachelor’s degree in any discipline. Freshers or having 1–3 years of experience in Call Centre , Student Counselling, or Admissions in the education sector. Hands-on experience with CRM platforms and call centre software. Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹35,000.00 per month Work Location: In person