Senior Manager - Advanced Technical Support- PP Schneider Electric

4.0 - 7.0 years

0 Lacs

gurgaon, haryana, india

On-site

Job Description for Advanced Technical Support Engineer (LV & MV Switchgear) Advanced Technical Support Engineer Mission: Schneider Electric is seeking a Customer Success Advanced Support agent for the Greater India, EAJ who will be responsible for technical support of SE Power product & Power System range. Assist all our customers in reaching higher profit by making the best use of SE technology. Deliver technical support and services at Advanced level in Power Products. Be a trusted advisor, provide prompt and trusted resolutions during pre-sales and after-sales cycle time of applying Schneider Electric product and solutions to the customer's project. Assure the treatment of customer techn...

Posted 1 week ago

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Advanced Tech Support - LV & MV Switchgear Search Advisers Services ( GUJ ) Pvt. Ltd.

4.0 - 9.0 years

5 - 14 Lacs

gurugram

Work from Office

Key Responsibilities: End-to-end resolution of the technical requests from customers on pre-sales (product selection, application information) and post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints .. etc) within a fixed timeframe. Understand, evaluate, and reproduce received technical queries in the laboratory to determine the root causes of the problem and convey the validated solution to the customer. Creating and managing knowledgebase on validated solutions. Prepare and provide technical training to different stakeholders Onsite intervention for solving critical issues. Core Competencies: Bachelor's degree in Electr...

Posted 1 month ago

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