The below is our JD, requirement for Customer Success Executive, Responsibilities Successfully onboard new customers within the time limit. Conduct onboarding training through self-service, one-on-one sessions, or group webinars. Capable of understanding customer needs and providing effective solutions to ensure satisfaction Guide customers through the core product setup process to ensure smooth implementation. Maintain high customer satisfaction throughout the onboarding journey. Identify and address onboarding challenges to minimize early-stage churn. Gather and analyze customer feedback to continuously improve the onboarding experience. Implement process improvements each quarter to enhance efficiency and effectiveness. Promote self-service onboarding through documentation, videos, and interactive product tours. Facilitate self-service onboarding for customers to ensure a seamless setup experience. Ensure a smooth transition from onboarding to the Customer Success team. Document and report at least three recurring customer challenges per month for the product and support teams. Requirements Experience in customer service, client onboarding, technical support and client management Strong project management and process optimization skills. Excellent communication skills in Business English and Hindi and presentation skills to explain technical concepts in a simple, engaging way. Ability to build strong customer relationships and ensure a seamless onboarding experience. Data-driven mindset with a strong understanding of onboarding metrics and process improvements. Experience in EdTech or streaming platforms is a plus. Familiarity with customer onboarding tools, CRMs, and automation platforms. Show more Show less

We're Hiring: Business Development Executive (BDE) Join the team at Testpress , a fast-growing SaaS company, as a Business Development Executive . We’re looking for a motivated professional with a passion for sales and business growth. 🔧 Responsibilities: Identify and generate new business opportunities Engage in cold outreach via calls, emails, and LinkedIn Schedule and coordinate sales meetings with potential clients Understand client requirements and tailor pre-sales communication Maintain accurate records and provide regular activity reports. 👍 Candidate Should be fluent in Hindi and English ✅ Requirements: Minimum 1 year of experience in SaaS business development Excellent communication skills in English and Hindi (additional languages a plus) Strong interpersonal and persuasive skills Ability to work independently with a results-driven mindset Passion for technology and eagerness to learn If Interested, drop your resume at 9940386571 | careers@testpress.in Show more Show less

We’re looking for a dynamic Business Development Specialist to join our growing team | Testpress 🚀What you’ll do: Drive new business through cold calls, emails, and LinkedIn Generate new business opportunities to fuel Testpress's sales pipeline. 👜 What we’re looking for: Minimum 1+ years experience in SaaS B2B Sales Candidate should be strong in Hindi Speaking If Interested, Kindly Drop your Resume - careers@testpress.in or 9940386571

We're Hiring: Business Development Representative – SaaS Sales | Testpress What you’ll do: Drive new business through cold calls, emails, and LinkedIn Generate new business opportunities to fuel Testpress's sales pipeline. Report pre-sales activities and follow up on leads What we’re looking for: 1+ year experience in SaaS B2B Sales Candidate should be strong in Hindi Speaking Strong communication (English & Hindi); extra language is a bonus High energy, convincing skills & growth mindset If Interested, Drop your Resume @9940386571