1332 Termination Jobs - Page 50

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About AlphaSense: AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Headquartered in New York City, AlphaSense employs over 2,000 people across offices in the U.S., Canada, U.K., Ireland, Finland, India, and Singapore. For more information, please visit www.alpha-sense.com About The Team: The Global People Team is made up of people professionals with a diverse range of expertise, including compensation, talent, people relations, performance achievement, and systems and analytics, amongst others. In 2025, we’ll be focused on building our compensation processes which enable us to develop and scale our culture to deliver our strategic priorities and support exceptional performance across all global teams. We are looking for professionals to join our team who are committed to learning and growing themselves while creatively delivering solutions that have a measurable impact on employee experience. About The Role: The Compensation Analyst will be instrumental in designing and managing competitive compensation programs that attract and retain top talent, while aligning with our organization's strategic objectives. This role involves conducting market research and analysis to inform our compensation strategies, ensuring our offerings are equitable, competitive, and compliant with regulatory standards. Additionally, the Compensation Analyst will play a key role in ad-hoc compensation projects, with a focus towards optimizing and refining the existing compensation structures to support organizational growth and efficiency. What You’ll Do: Work on benchmarking and market analyses to ensure competitive and equitable compensation structures across our global framework of jobs. Utilize sound logic and empathy to offer guidance for stakeholders across the organization. Maintain compensation programs, including salary bands, incentive plans, and equity options while collaborating with stakeholders across timezones and cultures. Ensure compliance with all regional regulatory standards and internal policies related to compensation and benefits. Collaborate with global People team and departmental leaders to align compensation strategies with organizational goals and employee performance metrics. Provide expert advice and guidance on compensation matters to senior management and People teams. Educate stakeholders throughout the organization on compensation practices and processes. Assist with salary surveys and participate in external compensation benchmarking studies to stay informed of industry standards. Analyze internal pay practices and trends to identify disparities and recommend adjustments. Support the People team in annual and mid-year compensation review processes, including merit increases and bonus allocations. Contribute to due diligence and integration efforts related to mergers and acquisitions from a compensation perspective. Who You Are: 1-3 years of experience in compensation or similarly technical HR operations roles Experienced with compensation in India, familiar with global employee compensation practices, programs and compliance. Bachelor's degree in Human Resources, Business Administration, Finance, Economics, Math, Data Analytics or a related field Systems experience is a plus, but not mandatory: Workday, specifically Workday Advanced Compensation Radford market data Carta equity administration Meticulous attention to detail coupled with outstanding analytical and creative problem-solving abilities Strong communication and project management skills, with a track record of successful cross-departmental collaboration and engagement with stakeholders Skilled in balancing and prioritizing multiple demands and requests effectively Nice to have: experience supporting M&A processes AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About The Role You will join our team of world-class experts who are developing the AlphaSense platform. The team is right at the very core of what we do and is responsible for implementing cutting-edge technology for scalable, distributed processing of millions of documents. We are seeking a highly skilled Software Engineer II to join our dynamic team responsible for building and maintaining data ingestion systems at scale. As a key member of our team, you will play a crucial role in designing, implementing, and optimizing robust solutions for ingesting millions of documents per month, including the addition of multimedia content such as audio and video from the public web. You'll play a key role in integrating cutting-edge AI models, enabling intelligent suggestions, and content synchronization. You are a good fit if you're a proactive problem-solver with a “go-getter” attitude, startup experience, and a readiness to learn whatever comes your way! Responsibilities Design, develop, and maintain high-performance, scalable applications using Python. Solve complex technical challenges with innovative solutions that enhance product features and operational efficiencies. Collaborate across teams to integrate applications, optimize system performance, and streamline data flows. Take full ownership of projects from inception to deployment, delivering high-quality solutions that improve user experience. Lead or support data ingestion processes, ensuring seamless data flow and management. Continuously learn and adapt to new tools, frameworks, and technologies as they arise, embracing a growth mindset. Mentor and guide junior developers, fostering a collaborative, innovative culture. Requirements 2+ years of professional Python development experience, with a strong understanding of Python frameworks (Django, Flask, FastAPI, etc.). Proven success working in a startup environment, demonstrating adaptability and flexibility in fast-changing conditions. Proactive problem-solver with a keen eye for tackling challenging technical issues. A willingness to learn and adapt to new technologies and challenges as they arise. Strong team player with a go-getter attitude, comfortable working both independently and within cross-functional teams. Nice-to-Have Experience with media processing and live streaming techniques is a major plus. Familiarity with Crossplane and/or ArgoCD for GitOps-based infrastructure management. Experience with working on Docker, K8s AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About The Role We are looking for talented and passionate engineers to join our team in building a next-generation, highly customizable document editing and management platform. In this role, you will be at the forefront of designing and developing intuitive, user-friendly tools that empower users to create, edit, and manage complex documents seamlessly. You'll play a key role in integrating cutting-edge AI models, enabling intelligent suggestions, and content synchronization. This is a high-impact opportunity to shape a product's user experience and technical architecture that redefines how users interact with content. Responsibilities Design and develop front-end and back-end components of our Document editor interface. Build responsive, user-friendly, and scalable web applications. Collaborate with product managers and designers to create intuitive user experiences. Integrate the editor interface APIs and AI models. Ensure high-quality, reusable, and testable code with a strong focus on performance and security. Requirements 2–4 years of experience in software development, preferably in full-stack roles. Proficiency in frontend frameworks like ReactJs or Next.js. Experience with backend technologies such as Node.js, Python (Django/Flask), or Java (Spring Boot). Familiarity with RESTful APIs, microservices, and cloud platforms (AWS, GCP, or Azure). Strong understanding of databases (SQL/NoSQL) and data modeling. Strong problem-solving and communication skills. Preferred Qualifications Familiarity with real-time collaboration tools. Experience with containerization (Docker) Exposure to containerization tools like Docker and orchestration platforms like Kubernetes. Knowledge of Document workflows and user interfaces. Experience in customizing and extending CKEditor (or Draft js, Slate js, QuilJS) with plugins and configurations. Experience with audio visualization libraries such as wavesurferJS is a plus. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! The Role Content Analyst will work with our Content team to expand AlphaSense’s content offering and support the needs of our clients. You will work together with a team of: product managers, content analysts, software engineers, and content vendors. Tasks will include: identifying and onboarding new content, configuring automatic content ingestion processes, and monitoring content quality. Content sets include public company presentations, news, regulatory, trade journals, publications, and other content available via the web. The ideal candidate will have: strong written and verbal communication skills; prior content onboarding and support experience; solid analytical skills; web research; and troubleshooting skills. Roles And Responsibilities Research & Analysis: Discover new sources of content available on the web to augment our content offering, and additionally evaluate web sources to be onboarded. Strategize and assist in creating frameworks of operation to optimally achieve project goals. Content Onboarding & Maintenance: Review content processing alerts. Verify and upload company presentations and other content from company, regulatory, and other websites. Configure new web scraping jobs via an admin interface. Maintain existing scraping jobs, adjusting configuration as needed to ensure quality content ingestion. Define requirements for quality reports and execute quality reports. Troubleshooting Content Issues : Bring new ideas and concepts forward to develop innovative and effective ways of troubleshooting content issues. Content Support: As a subject matter expert, you will be responsible for 3rd level support, addressing content-related inquiries. Escalate to internal teams and externally to content providers when necessary, raise tickets, and track issues. Coordinate with engineering teams, product managers, and content providers regularly. Coordinate with content providers : Proactively follow up with content providers and internal teams in order to resolve issues in a timely manner. Keep the stakeholders/requestors up to date on their reported issues. Content Flow Monitoring & Reporting : Track processing state, generate content usage reports, and maintain logs of content requests (e.g., via Productboard or similar tools). Documentation : Create, update, and document content onboarding processes. Quality Assurance and Quality Control: review documents for property categorization and tagging across our processing pipeline of content Candidate Requirements Outstanding oral and written communication skills 0-4 years of data entry and/or data maintenance experience. A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job Knowledge of MS Office, Google Suite and basic technical knowledge Superior Excel Skills Ability to distill and explain complex issues in simple terms Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt Effective time management and task prioritization when under pressure Ability and interest to work independently. Must be able to work a late shift to support the U.S. revenue team. Bachelor’s Degree. Experience with financial information / data and analyst workflows Optional/Strong Plus Qualifications Experience managing content aggregation processes Experience processing documents published by companies (presentations, filings, press releases, transcripts) Experience configuring web crawl jobs (structured or unstructured data sets) AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About The Team The Content organization is responsible for identifying, creating, licensing and integrating best-in-class unstructured and structured data that is both self-sourced and from third party content providers. The Content teams report to the Chief Content Officer and have strategy, product management, content operations and support responsibilities for each Content vertical. We have been experiencing a rapid growth cycle across all content sets, including the Broker Research team. We value and uphold transparency, trust and accountability in our relationships within the team and with external and internal stakeholders. About The Role We are seeking a Product Manager I to join the Broker Research team. The PM I must have working knowledge of investment research, including the business models and client use cases for research content and associated data. The focus of this role will be the integration and maintenance of third-party content in AlphaSense. Additional responsibilities will include the need to continuously analyze and enhance processes by working with our agile teams. The candidate must also be capable of articulating and delivering a vision for research and data on AlphaSense. Who You Are 3-5 years’ experience in financial services with a specific focus on broker research. A strong knowledge of broker data, content, and metadata. Content delivery experience using iterative / agile development methodologies. A proven track record of delivering content from initial engagement to release. A superior ability to set priorities, stay focused and meet deadlines. Experience working with distributed teams. Existing relationships with broker research departments and key third-party distribution vendors. Strong analytical skills and outstanding attention to detail. B2B SaaS and/or enterprise software application company experience. Solid experience with Microsoft Office and Google Workspace products (Excel, Word, Sheets, etc) What You’ll Do Responsible for the end-to-end integration of third-party content and data feeds. Work with external and internal stakeholders to create detailed requirements for broker data and content. Collect product & workflow enhancement requests from brokers & internal stakeholders. Applying agile development methodology and working iteratively with engineers and various stakeholders to define scope and deliver features and improvements rapidly, while iterating to make improvements. Work with other members of the broker research team, continuously analyze our processes and tools to identify gaps and areas of improvement. Manage and maintain strong broker and independent research relationships with key decision makers; including product, business, technology, and operations teams. Project manage partnership initiatives with research providers. Create and manage a project roadmap by working with development teams to understand and optimize costs, benefits, and timelines for all aspects of implementation. Contributing to the successful launch of content into the market, including the creation of announcements, marketing collateral, documentation, user training and internal training. Track industry trends and deliver competitive intelligence to better evolve product vision. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Team: This team is dedicated to swiftly addressing and resolving a wide array of content-related issues to maintain and enhance the quality of our database and user experience. The team specializes in handling: General Inquiries around coverage, timeliness of content delivery 3rd Party Vendor Connections, Troubleshooting and Support Issue Ticketing, Tagging, Distribution, and Monitoring Our goal is to ensure all inbound requests are efficiently ticketed, distributed, and resolved, or, when applicable, identified as potential new features or user stories. Role Objective: The Content Support Analyst is responsible for being a first point of contact for content-related issues and inquiries. This role demands a proactive approach to identify, ticket, distribute, and ensure a timely resolution for all inbound issues: clear communication with requestors regarding resolution timelines is key. The Analyst will also contribute to the continuous improvement of content quality and user experience. Responsibilities Gain an in-depth understanding of content issues, workflows, and resolution tools. Efficiently ticket all inbound requests, ensuring accurate categorization and prioritization. Learn about varied departments, inner-workings, and distribute tickets to appropriate teams or individuals for resolution, monitoring progress to ensure timely action. Directly address and resolve issues related to 3rd Party Vendor Data and inbound General Inquiries. Communicate effectively with requestors, providing updates on ticket status, expected resolution timelines, and final outcomes. Actively engage with the Manager/Team Lead to monitor issue trends, contributing to reports for Issue Trend Reports for Product Managers (PMs), that will inform strategy and development improvements over time. Participate in training and development opportunities to enhance problem-solving skills and content knowledge. Contribute to team meetings and activities, sharing insights and suggestions for process enhancements. Good To Have Prior working experience of working with Client Facing Team. Intermediate knowledge of Broker Research and entitlements workflow. Experience working with ITSM (Jira Tool). AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with over 1,300 people across the globe and offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com. About The Team Customer & Product Support (C&PS) sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore. About The Role We are looking to hire an Analyst , Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us. Who You Are An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role. You possess a customer-first mindset and enjoy working through complex problems to find solutions. You enjoy being part of an entrepreneurial team and work diligently to help others when needed. You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms. Possess strong analytical, critical thinking and problem solving abilities. A team player who enjoys building strong cross-group working relationships. You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job. You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure. You have an interest in AI, technology and software applications. What You’ll Do Deliver a world-class customer experience. Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues. Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. Deliver on predefined team targets including delivering outcomes with high quality and excellence. Provide impeccable customer support. Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution. Collaborate effectively with technical and non technical global stakeholders. Be an expert on our product and continuously build your knowledge. Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise. Assist with special projects as assigned. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including retirement, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! Reports to : Team Leader Content Operations Role Summary AlphaSense is seeking multiple skilled transcript editors to join our team and contribute to the seamless conversion of recorded events (interviews, webcasts, phone calls, etc.), into accurate and organized transcripts for use by AlphaSense’s clients. The ideal candidate will possess exceptional listening skills, solid English grammar skills, the ability to work quickly and efficiently while delivering a high quality product, and strong attention to detail. The role principally entails editing transcripts to match audio files verbatim, correctly identifying speaker names, product names, and numbers, as well as correcting grammar and punctuation, all within tight turnaround times. Roles & Responsibilities Review, edit, and proofread transcripts for accuracy, clarity, and adherence to company standards and format. Identify and correct errors, including grammar, punctuation, spelling, formatting issues, and speaker and product identification. Ensure transcripts are contextually accurate and reflect industry-specific terminology when applicable, using in house custom dictionaries, or independent internet searches as required. Organize, format, and deliver transcripts in the required format and within set deadlines. Maintain confidentiality and handle sensitive content with discretion. Maintain steady focus to achieve best possible turnaround times. Candidate Requirements The ideal candidate will have proven experience in transcription, editing, or a related field. Strong listening skills and the ability to understand different accents, and audio qualities. Excellent command of the English language, including grammar, syntax, and punctuation. Attention to detail and the ability to produce error-free work. Proficiency in using text editing and document formatting software (e.g., Microsoft Word, Google Docs). Proficiency with other tools such as instant messaging applications, Excel, email, etc. Ability to work under tight deadlines and manage multiple editing projects at once. Familiarity with AI transcription tools would be a plus. Broad financial literacy and a general understanding of financial market concepts would be a plus. Knowledge of specific industries and companies (e.g., finance, tech, medical, biotech) and their terminologies would be a plus. Preferred Skills Experience with transcription and/or editing calls, webcasts, or medical reports on a short timeline. Experience with CKEditor or other editing software would be a plus but is not required. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About The Role Content Analyst will work with our Content team to expand AlphaSense’s content offering and support the needs of our clients. You will work together with a team of: product managers, content analysts, software engineers, and content vendors. Tasks will include: identifying and onboarding new content, configuring automatic content ingestion processes, and monitoring content quality. Content sets include public company presentations, news, regulatory, trade journals, publications, and other content available via the web. Tasks will include: configuring unmapped related materials with their corresponding documents, configuring content ingestion workflows, and monitoring content quality. This role will play a key part in ensuring data accuracy by supporting mapping and enrichment pipelines that connect related documents and materials, ensuring they are properly linked and categorized within our platform. The ideal candidate will have: strong written and verbal communication skills; prior content onboarding and support experience; solid analytical skills; web research; and troubleshooting skills. Roles And Responsibilities Content Onboarding & Maintenance: Ensure that newly sourced and existing content is properly mapped and tagged based on a defined framework. Review content processing alerts and address data quality issues as they arise. Where automated ingestion is not possible or content is unavailable, manually retrieve presentations and other documents directly from company websites to enable proper tagging and ingestion Troubleshooting Content Issues : Bring new ideas and concepts forward to develop innovative and effective ways of troubleshooting content issues. Research & Analysis: When data is missing or incomplete, navigate company, regulatory, and other websites to locate and retrieve the appropriate content. Support the development of operational frameworks to streamline tagging and mapping workflows, enabling the team to efficiently meet project goals. Coordinate with across teams: Proactively follow up with internal teams in order to resolve issues in a timely manner. Keep the stakeholders/requestors up to date on their reported issues. Content Flow Monitoring & Reporting : Track processing state, generate content usage reports, and maintain logs of content requests (e.g., via Productboard or similar tools). Documentation : Create, update, and document content onboarding processes. Candidate Requirements Outstanding oral and written communication skills 2+ years of data entry and/or data maintenance experience A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job Knowledge of MS Office, Google Suite and basic technical knowledge Superior Excel Skills Ability to distill and explain complex issues in simple terms Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt Effective time management and task prioritization when under pressure Ability and interest to work independently. Bachelor’s Degree Experience with financial information / data and analyst workflows Optional/Strong Plus Qualifications Experience managing content aggregation processes Experience processing documents published by companies (presentations, filings, press releases, transcripts) AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About AlphaSense: AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Headquartered in New York City, AlphaSense employs over 2,000 people across offices in the U.S., Canada, U.K., Ireland, Finland, India, and Singapore. For more information, please visit www.alpha-sense.com About The Team: The Global People Team is made up of people professionals with a diverse range of expertise, including compensation, talent, people relations, performance achievement, and systems and analytics, amongst others. In 2025, we’ll be focused on building our compensation processes which enable us to develop and scale our culture to deliver our strategic priorities and support exceptional performance across all global teams. We are looking for professionals to join our team who are committed to learning and growing themselves while creatively delivering solutions that have a measurable impact on employee experience. About The Role: The Compensation Analyst will be instrumental in designing and managing competitive compensation programs that attract and retain top talent, while aligning with our organization's strategic objectives. This role involves conducting market research and analysis to inform our compensation strategies, ensuring our offerings are equitable, competitive, and compliant with regulatory standards. Additionally, the Compensation Analyst will play a key role in ad-hoc compensation projects, with a focus towards optimizing and refining the existing compensation structures to support organizational growth and efficiency. What You’ll Do: Work on benchmarking and market analyses to ensure competitive and equitable compensation structures across our global framework of jobs. Utilize sound logic and empathy to offer guidance for stakeholders across the organization. Maintain compensation programs, including salary bands, incentive plans, and equity options while collaborating with stakeholders across timezones and cultures. Ensure compliance with all regional regulatory standards and internal policies related to compensation and benefits. Collaborate with global People team and departmental leaders to align compensation strategies with organizational goals and employee performance metrics. Provide expert advice and guidance on compensation matters to senior management and People teams. Educate stakeholders throughout the organization on compensation practices and processes. Assist with salary surveys and participate in external compensation benchmarking studies to stay informed of industry standards. Analyze internal pay practices and trends to identify disparities and recommend adjustments. Support the People team in annual and mid-year compensation review processes, including merit increases and bonus allocations. Contribute to due diligence and integration efforts related to mergers and acquisitions from a compensation perspective. Who You Are: 1-3 years of experience in compensation or similarly technical HR operations roles Experienced with compensation in India, familiar with global employee compensation practices, programs and compliance. Bachelor's degree in Human Resources, Business Administration, Finance, Economics, Math, Data Analytics or a related field Systems experience is a plus, but not mandatory: Workday, specifically Workday Advanced Compensation Radford market data Carta equity administration Meticulous attention to detail coupled with outstanding analytical and creative problem-solving abilities Strong communication and project management skills, with a track record of successful cross-departmental collaboration and engagement with stakeholders Skilled in balancing and prioritizing multiple demands and requests effectively Nice to have: experience supporting M&A processes AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. Overview The Senior Technical Project Manager for TA Transformation manages complex, high-impact technology projects within the Global Talent Acquisition Center of Excellence (TA CoE). They will play a critical role in helping shape and refine the operations of this growing, global team. The Senior Technical Project Manager will serve as a strategic partner to various TA Leaders to proactively plan, manage and execute functional and technical projects that support achieving our strategic goals. They will facilitate collaboration among teams, partners, and stakeholders to ensure projects are delivered on time, within scope and budget. With at least seven years of technical project management experience, they must adapt methods, strategies, and tools to meet project and business needs. The Senior Project Manager will foster innovation and empower team members to engage and deliver quality outcomes aligned with strategic goals. How You'll Make An Impact Project Planning: Develop comprehensive technical project plans, maintain project artifacts, define deliverables, dependencies, tasks, and timelines. Drive alignment among stakeholders on project objectives and timelines. Project Leadership: Lead the execution of global, cross-functional technical projects and initiatives, collaborating closely with cross-functional Leaders and subject matter experts to align initiatives with organizational objectives and strategic priorities. Process Optimization: Implement standards of excellence and continuously assess and enhance project management and operational processes to promote efficiency and effectiveness. Execution and Timeline Management: Create and maintain detailed project timelines, managing day-to-day assignments and deliverables to ensure project goals are met. Cross-Functional Influence: Lead integrated project teams through the entire project lifecycle, ensuring cohesive, cross-functional collaboration and clear communication throughout each phase. Stakeholder Communication: Maintain consistent communication with team members, stakeholders, and leadership, providing updates, addressing concerns, and facilitating alignment. Collaborate with stakeholders to develop change management plans. Partner Collaboration: Serve as a liaison with internal and external partners, to coordinate timelines and the execution of deliverables. Status Reporting and Issue Resolution: Prepare weekly status reports and lead project status meetings, proactively identifying and addressing issues that could impact scope, budget, or timeline. Financial Oversight: Develop project cost estimates, monitor expenditures, and proactively communicate any risks to financial projections to leadership. Expected travel: 0 - 10% About You Bachelor’s degree and experience implementing TA Technologies required. A minimum of 7 years of technical project management experience with a proven track record leading complex projects, including ai, CRM. Proficiency in project management and collaboration technologies (e.g., Smartsheet, Project, Teams, SharePoint, etc.) with the ability to leverage them to enhance project efficiency and collaboration. Must be able to communicate effectively in person, over video calls, and in writing. Professional certifications in project management (e.g., PMP) and Agile methodologies (e.g., Certified ScrumMaster) are preferred. Proven ability to lead cross-functional project teams, foster collaboration, and mentor team members to achieve shared goals. Skilled in managing large, complex projects from inception through delivery, with a focus on meeting deadlines, budgets, and quality standards. Ability to provide strategic input on project planning, aligning initiatives with broader organizational goals. Effective communicator with experience managing relationships with external agencies and stakeholders. Strong analytical skills, with the ability to anticipate challenges and devise solutions to keep projects on track. Flexibility to adapt plans and approaches in response to shifting project priorities or business needs. Proficient in budgeting, forecasting, and resource allocation in a marketing project environment. Additional Information We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Show more Show less

About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! In India, we have our teams based in Pune, Mumbai, Delhi and, Bangalore. We pride ourselves on being client-focused and collaborative, on the pioneering edge of technology. We also have fun. Whether it’s office happy hours, team outings, or game nights, we believe in working with people we like to hang out with. Ideal candidate traits If you identify as a team player and you are humble, hungry, and smart — we would love to get to know you. We believe these qualities to be vital to building a strong, productive, and collaborative work environment, where everyone is committed to achieving common goals and working towards shared success. We are looking for people who are willing to learn from others, who can put their egos aside and prioritise the needs of the team. You should also be highly motivated, driven to succeed, and always looking for ways to improve. We value emotional intelligence, excellent communication skills, and a collaborative spirit that enables them to build strong relationships with teammates and work effectively towards shared goals. At AlphaSense we are committed to fostering a work culture that encourages these qualities and values the contributions of team players who exhibit them. We seek to match the ambition of ideal team players by offering opportunities for personal and professional growth, providing the resources and support necessary to achieve their goals, and creating an environment where hard work, dedication, and teamwork are celebrated and rewarded. At AlphaSense we are building teams of ideal players who embody the core values of Sisu, driving the company’s success and helping us to create a positive impact on the world. Technologies That We Work With Frontend ReactJS, TypeScript, Micro Frontends Applications NodeJS, TypeScript, GraphQL, Java 17, Spring Boot, Python, FastAPI Backend Java 17, Spring Boot, Python, FastAPI, Kafka Search and AI Apache Solr, Elasticsearch, Vector Search, ML, LLM, Pytorch, Tensorflow Cloud architecture AWS, GCP, Kubernetes, Crossplane, Argo CD Quality & reliability Cypress, Selenium, Selenide, Playwright, Rest Assured, K6, Prometheus, Loki, Grafana Ready to Make an Impact? Join our talent community, hear about exciting career opportunities, and get tailored job recommendations based on your interests. If you’re looking for a challenge, if you love finding things that need interesting solutions, AlphaSense is a great place to come. It is a place for builders, for people who want to create the next thing. Want to hear more? Contact us and let’s figure out together if we can find a common path. Tell us about yourself and your background in your own words. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! The Role Content Analyst will work with our Content team to expand AlphaSense’s content offering and support the needs of our clients. You will work together with a team of: product managers, content analysts, software engineers, and content vendors. Tasks will include: identifying and onboarding new content, configuring automatic content ingestion processes, and monitoring content quality. Content sets include public company presentations, news, regulatory, trade journals, publications, and other content available via the web. The ideal candidate will have: strong written and verbal communication skills; prior content onboarding and support experience; solid analytical skills; web research; and troubleshooting skills. Roles And Responsibilities Research & Analysis: Discover new sources of content available on the web to augment our content offering, and additionally evaluate web sources to be onboarded. Strategize and assist in creating frameworks of operation to optimally achieve project goals. Content Onboarding & Maintenance: Review content processing alerts. Verify and upload company presentations and other content from company, regulatory, and other websites. Configure new web scraping jobs via an admin interface. Maintain existing scraping jobs, adjusting configuration as needed to ensure quality content ingestion. Define requirements for quality reports and execute quality reports. Troubleshooting Content Issues : Bring new ideas and concepts forward to develop innovative and effective ways of troubleshooting content issues. Content Support: As a subject matter expert, you will be responsible for 3rd level support, addressing content-related inquiries. Escalate to internal teams and externally to content providers when necessary, raise tickets, and track issues. Coordinate with engineering teams, product managers, and content providers regularly. Coordinate with content providers : Proactively follow up with content providers and internal teams in order to resolve issues in a timely manner. Keep the stakeholders/requestors up to date on their reported issues. Content Flow Monitoring & Reporting : Track processing state, generate content usage reports, and maintain logs of content requests (e.g., via Productboard or similar tools). Documentation : Create, update, and document content onboarding processes. Quality Assurance and Quality Control: review documents for property categorization and tagging across our processing pipeline of content Candidate Requirements Outstanding oral and written communication skills 0-4 years of data entry and/or data maintenance experience. A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job Knowledge of MS Office, Google Suite and basic technical knowledge Superior Excel Skills Ability to distill and explain complex issues in simple terms Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt Effective time management and task prioritization when under pressure Ability and interest to work independently. Must be able to work a late shift to support the U.S. revenue team. Bachelor’s Degree. Experience with financial information / data and analyst workflows Optional/Strong Plus Qualifications Experience managing content aggregation processes Experience processing documents published by companies (presentations, filings, press releases, transcripts) Experience configuring web crawl jobs (structured or unstructured data sets). AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Team: This team is dedicated to swiftly addressing and resolving a wide array of content-related issues to maintain and enhance the quality of our database and user experience. The team specializes in handling: General Inquiries around coverage, timeliness of content delivery 3rd Party Vendor Connections, Troubleshooting and Support Issue Ticketing, Tagging, Distribution, and Monitoring Our goal is to ensure all inbound requests are efficiently ticketed, distributed, and resolved, or, when applicable, identified as potential new features or user stories. Role Objective: The Content Support Analyst is responsible for being a first point of contact for content-related issues and inquiries. This role demands a proactive approach to identify, ticket, distribute, and ensure a timely resolution for all inbound issues: clear communication with requestors regarding resolution timelines is key. The Analyst will also contribute to the continuous improvement of content quality and user experience. Responsibilities Gain an in-depth understanding of content issues, workflows, and resolution tools. Efficiently ticket all inbound requests, ensuring accurate categorization and prioritization. Learn about varied departments, inner-workings, and distribute tickets to appropriate teams or individuals for resolution, monitoring progress to ensure timely action. Directly address and resolve issues related to 3rd Party Vendor Data and inbound General Inquiries. Communicate effectively with requestors, providing updates on ticket status, expected resolution timelines, and final outcomes. Actively engage with the Manager/Team Lead to monitor issue trends, contributing to reports for Issue Trend Reports for Product Managers (PMs), that will inform strategy and development improvements over time. Participate in training and development opportunities to enhance problem-solving skills and content knowledge. Contribute to team meetings and activities, sharing insights and suggestions for process enhancements. Good To Have Prior working experience of working with Client Facing Team. Intermediate knowledge of Broker Research and entitlements workflow. Experience working with ITSM (Jira Tool). AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About InvoiceCloud InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com. Position Overview The Platform Reliability Engineer will provide the team’s ongoing architectural evolution, development, and maintenance of the core platform focusing on payer & biller facing product solutions. This is an ideal opportunity for someone who is passionate about building delightful customer experience products in a highly scalable, reliable, and secure manner, leveraging agile principles and values, test driven development and continuous integration and deployment. We are looking for a strong business and technical problem solver, with a deep understanding of Platform Engineering principles, cloud-native technologies, and scalable enterprise architecture. What You’ll Do Collaboration: Work closely with development, QA, and product teams to ensure seamless integration and operation of new features and technologies. Assist with operations activities to provision, maintain, and support existing platform. Performance Analysis: Help analyze and optimize platform performance, identifying and implementing improvements to enhance speed, efficiency, and reliability. Assist Incident post-mortems to drive continuous improvement into platform and software systems and processes. Learning and Development: Continuously improve technical skills and knowledge through training, mentorship, and hands-on experience. Contribute PCI, PADSS, SOC Type2, SOX audit initiatives Execute against organizational KPIs. Automation Assistance: Help develop and maintain automation scripts and tools to improve platform operations and reduce manual intervention. Identify and recommend opportunities for continuously improving software engineering practices and productivity of teams for reliability and resiliency. Assist in completing department wide quarterly and annual goals and initiatives. Assist in surfacing forward-thinking cutting-edge tools and services that will improve efficiency and productivity within agile team development Who We Seek 2+ years of Software Engineering experience in enterprise SaaS software development or operations, preferably within financial services or FinTech (banking, lending, payments) Deep knowledge of Cloud services (PaaS/IaaS) – specifically Azure and ability expand into other clouds offerings. Ability to manage and continuously optimize cloud utilization Ability to build and follow devops practices – Specifically IaC and Security. Ability to implement system observability (apps/infrastructure) Experience in one or more of (Kubernetes, Teraform, Kong/NGIX, Redis, AzureDB) Programming experience in IaC automation tools and languages – (Terraform, Ansible, powershell preferred). Strong understanding of SRE concepts and culture, with a focus on leveraging software engineering tools, methodologies, and concepts In-depth understanding of automation and CI/CD processes Ability to engage and influence product leaders, lead systems architects, and engineering managers who are either associated with the function or affected by its outcome. Technical experience in observability and traceability patterns and working with distributed architectures. Strong communication skills and ability to articulate complex material to a diverse audience. Experience working in highly regulated, security-focused environments (familiar with setting up controls and processes around HIPAA, PCI, SOC 2 or similar frameworks) InvoiceCloud is an Equal Opportunity Employer. InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact jobs@invoicecloud.com. Click here to review InvoiceCloud's Job Applicant Privacy Policy. To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes. Show more Show less

About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! In India, we have our teams based in Pune, Mumbai, Delhi and, Bangalore. We pride ourselves on being client-focused and collaborative, on the pioneering edge of technology. We also have fun. Whether it’s office happy hours, team outings, or game nights, we believe in working with people we like to hang out with. Ideal candidate traits If you identify as a team player and you are humble, hungry, and smart — we would love to get to know you. We believe these qualities to be vital to building a strong, productive, and collaborative work environment, where everyone is committed to achieving common goals and working towards shared success. We are looking for people who are willing to learn from others, who can put their egos aside and prioritise the needs of the team. You should also be highly motivated, driven to succeed, and always looking for ways to improve. We value emotional intelligence, excellent communication skills, and a collaborative spirit that enables them to build strong relationships with teammates and work effectively towards shared goals. At AlphaSense we are committed to fostering a work culture that encourages these qualities and values the contributions of team players who exhibit them. We seek to match the ambition of ideal team players by offering opportunities for personal and professional growth, providing the resources and support necessary to achieve their goals, and creating an environment where hard work, dedication, and teamwork are celebrated and rewarded. At AlphaSense we are building teams of ideal players who embody the core values of Sisu, driving the company’s success and helping us to create a positive impact on the world. Technologies That We Work With Frontend ReactJS, TypeScript, Micro Frontends Applications NodeJS, TypeScript, GraphQL, Java 17, Spring Boot, Python, FastAPI Backend Java 17, Spring Boot, Python, FastAPI, Kafka Search and AI Apache Solr, Elasticsearch, Vector Search, ML, LLM, Pytorch, Tensorflow Cloud architecture AWS, GCP, Kubernetes, Crossplane, Argo CD Quality & reliability Cypress, Selenium, Selenide, Playwright, Rest Assured, K6, Prometheus, Loki, Grafana Ready to Make an Impact? Join our talent community, hear about exciting career opportunities, and get tailored job recommendations based on your interests. If you’re looking for a challenge, if you love finding things that need interesting solutions, AlphaSense is a great place to come. It is a place for builders, for people who want to create the next thing. Want to hear more? Contact us and let’s figure out together if we can find a common path. Tell us about yourself and your background in your own wor AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About The Role We are seeking a Technical Program Manager (TPgM) to join our team. You will be responsible for managing complex, high-impact projects from inception to completion, ensuring timely delivery while coordinating across teams and departments. This role requires a balance of technical expertise, leadership, and the ability to drive programs that align with both technical and business goals. You will collaborate with Engineering, Product, and other cross-functional teams to drive the successful execution of key programs, ensuring alignment with business objectives and technical goals. What You'll Do Program Leadership: Lead end-to-end technical programs, ensuring alignment with business objectives and technical execution. Cross-functional Collaboration: Partner with cross-functional teams to ensure effective project execution and resolution of dependencies. Execution & Delivery: Manage timelines, resources, and risks to ensure successful program delivery. Roadmap Alignment: Align technical roadmaps with business goals for timely product delivery. Problem-Solving: Resolve project-level issues, manage scope changes, and mitigate risks for smooth delivery. Program Metrics & Reporting: Define and track KPIs, reporting progress and escalating issues to leadership. Continuous Improvement: Optimize processes, refine tools, and implement best practices for efficient program delivery. Leadership & Mentorship: Lead teams and mentor junior program managers for growth and collaboration. About You Must Have Technical Depth: Background in engineering with an understanding of Cloud, SaaS, and Enterprise solutions. Ideally, 2+ years of experience in software engineering. Experienced Program Manager: 3+ years of experience in Program and/or Project management in a fast-paced, technical environment, including experience with large-scale, cross-functional programs. Agile Expertise: Experience in leading Agile project management, including daily stand-ups, sprint planning, and quarterly reviews. Communication Mastery: Strong written and verbal communication skills with the ability to engage and influence stakeholders at all levels. Able to convey complex technical concepts clearly and concisely to non-technical stakeholders. Risk & Dependency Management: Demonstrated experience in identifying, tracking, and resolving risks and dependencies within programs. Able to handle conflicting priorities and stakeholder expectations effectively. Data-Driven Decision-Making: Strong analytical mindset, with the ability to use data to make informed decisions and drive program improvements. Comfortable making trade-offs based on quantitative and qualitative analysis. Strategic Thinking: Ability to think strategically, balancing both short-term and long-term program needs. Effective at developing roadmaps, managing timelines, and keeping teams focused on business-critical deliverables. Nice To Have Experience with Distributed Microservices and Cloud Services (AWS): Hands-on knowledge of distributed systems, microservices architecture, and cloud-based solutions, especially with AWS. Familiarity with Infrastructure & Platform Management: Understanding of infrastructure requirements and dependencies for scalable and reliable product offerings. Experience with platform management and cloud-based services. Tools Proficiency: Experience with Jira, Confluence, Google Sheets, or similar tools for roadmap planning, tracking, and analysis. Certifications: PMP, Scrum Master, or other relevant certifications. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About The Team The Order Processing Team helps in managing the sales contract management and provisioning, to meet company financial and legal requirements as well as processing deadlines. The team is responsible for validating the opportunity and contract information, processing the deals, and activating the user access. At our core, we are a dynamic team of highly productive people who are passionate about providing support and who thrive in a rapidly changing environment. About The Role We are looking for a passionate, driven and accomplished Order Processing Analyst to join our growing India team. This is an opportunity to join a high-growth company, and enable an award-winning product that is rapidly getting adopted across international markets. In this role, you will work with Sales Operations, Content Authorization, Legal, Finance, and other internal teams to execute the order lifecycle process (order processing, sales contract management and provisioning) to meet company financial and legal requirements as well as processing deadlines. This role also utilizes problem-solving and project management skills in coordination with organizational and relational abilities to promote operational excellence, customer service, and teamwork. Who You Are A customer-focused individual, who has experience in supporting the customers through an email ticketing system, chat, and/or phone calls. Demonstrate exceptional organizational skills and attention to detail. Provide comprehensive information/updates to the sales teams. Resolve customer complaints and queries. Provide new employees with training sessions to enhance their skills. Offer exceptional customer service and satisfaction. Follow up with customers for any further information. Maintain a healthy relationship with the sales teams. Have an ability to execute, act tactically and write effectively. Have a desire to learn and absorb information to make connections and drive productivity. Possess strong analytical, critical thinking, and problem-solving abilities. A team player and enjoy building strong cross-group working relationships. Proficient in Microsoft Office Suites (especially in Excel) Salesforce or any CRM tools experience is a plus. Experience in a high change, rapidly growing business is a plus. What You’ll Do Process the new and renewal orders. Validate the opportunity and contact information, and flag and resolve any discrepancies. Turn on client access and confirm the opportunity for the further processing (i.e. sending the invoices) Initiate and support various departmental projects. Resolve customers’ queries and concerns. Track communication in our CRM for transparency and auditability of casework. Focus on improving customer satisfaction by delivering timely, accurate, and quality services. Suggest process and system enhancements to increase efficiency. Assist with special projects as assigned. Shift Timings: 5:00 PM to 2:00 AM IST AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! Reports to : Team Leader Content Operations Role Summary AlphaSense is seeking multiple skilled transcript editors to join our team and contribute to the seamless conversion of recorded events (interviews, webcasts, phone calls, etc.), into accurate and organized transcripts for use by AlphaSense’s clients. The ideal candidate will possess exceptional listening skills, solid English grammar skills, the ability to work quickly and efficiently while delivering a high quality product, and strong attention to detail. The role principally entails editing transcripts to match audio files verbatim, correctly identifying speaker names, product names, and numbers, as well as correcting grammar and punctuation, all within tight turnaround times. Roles & Responsibilities Review, edit, and proofread transcripts for accuracy, clarity, and adherence to company standards and format. Identify and correct errors, including grammar, punctuation, spelling, formatting issues, and speaker and product identification. Ensure transcripts are contextually accurate and reflect industry-specific terminology when applicable, using in house custom dictionaries, or independent internet searches as required. Organize, format, and deliver transcripts in the required format and within set deadlines. Maintain confidentiality and handle sensitive content with discretion. Maintain steady focus to achieve best possible turnaround times. Candidate Requirements The ideal candidate will have proven experience in transcription, editing, or a related field. Strong listening skills and the ability to understand different accents, and audio qualities. Excellent command of the English language, including grammar, syntax, and punctuation. Attention to detail and the ability to produce error-free work. Proficiency in using text editing and document formatting software (e.g., Microsoft Word, Google Docs). Proficiency with other tools such as instant messaging applications, Excel, email, etc. Ability to work under tight deadlines and manage multiple editing projects at once. Familiarity with AI transcription tools would be a plus. Broad financial literacy and a general understanding of financial market concepts would be a plus. Knowledge of specific industries and companies (e.g., finance, tech, medical, biotech) and their terminologies would be a plus. Preferred Skills Experience with transcription and/or editing calls, webcasts, or medical reports on a short timeline. Experience with CKEditor or other editing software would be a plus but is not required. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with over 1,300 people across the globe and offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com. About The Team Customer & Product Support (C&PS) sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore. About The Role We are looking to hire an Analyst , Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us. Who You Are An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role. You possess a customer-first mindset and enjoy working through complex problems to find solutions. You enjoy being part of an entrepreneurial team and work diligently to help others when needed. You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms. Possess strong analytical, critical thinking and problem solving abilities. A team player who enjoys building strong cross-group working relationships. You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job. You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure. You have an interest in AI, technology and software applications. What You’ll Do Deliver a world-class customer experience. Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues. Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. Deliver on predefined team targets including delivering outcomes with high quality and excellence. Provide impeccable customer support. Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution. Collaborate effectively with technical and non technical global stakeholders. Be an expert on our product and continuously build your knowledge. Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise. Assist with special projects as assigned. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including retirement, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About The Team The Content organization is responsible for identifying, creating, licensing and integrating best-in-class unstructured and structured data that is both self-sourced and from third party content providers. The Content teams report to the Chief Content Officer and have strategy, product management, content operations and support responsibilities for each Content vertical. We have been experiencing a rapid growth cycle across all content sets, including the Broker Research team. We value and uphold transparency, trust and accountability in our relationships within the team and with external and internal stakeholders. About The Role We are seeking a Product Manager I to join the Broker Research team. The PM I must have working knowledge of investment research, including the business models and client use cases for research content and associated data. The focus of this role will be the integration and maintenance of third-party content in AlphaSense. Additional responsibilities will include the need to continuously analyze and enhance processes by working with our agile teams. The candidate must also be capable of articulating and delivering a vision for research and data on AlphaSense. Who You Are 3-5 years’ experience in financial services with a specific focus on broker research. A strong knowledge of broker data, content, and metadata. Content delivery experience using iterative / agile development methodologies. A proven track record of delivering content from initial engagement to release. A superior ability to set priorities, stay focused and meet deadlines. Experience working with distributed teams. Existing relationships with broker research departments and key third-party distribution vendors. Strong analytical skills and outstanding attention to detail. B2B SaaS and/or enterprise software application company experience. Solid experience with Microsoft Office and Google Workspace products (Excel, Word, Sheets, etc) What You’ll Do Responsible for the end-to-end integration of third-party content and data feeds. Work with external and internal stakeholders to create detailed requirements for broker data and content. Collect product & workflow enhancement requests from brokers & internal stakeholders. Applying agile development methodology and working iteratively with engineers and various stakeholders to define scope and deliver features and improvements rapidly, while iterating to make improvements. Work with other members of the broker research team, continuously analyze our processes and tools to identify gaps and areas of improvement. Manage and maintain strong broker and independent research relationships with key decision makers; including product, business, technology, and operations teams. Project manage partnership initiatives with research providers. Create and manage a project roadmap by working with development teams to understand and optimize costs, benefits, and timelines for all aspects of implementation. Contributing to the successful launch of content into the market, including the creation of announcements, marketing collateral, documentation, user training and internal training. Track industry trends and deliver competitive intelligence to better evolve product vision. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About The Team The Order Processing Team helps in managing the sales contract management and provisioning, to meet company financial and legal requirements as well as processing deadlines. The team is responsible for validating the opportunity and contract information, processing the deals, and activating the user access. At our core, we are a dynamic team of highly productive people who are passionate about providing support and who thrive in a rapidly changing environment. About The Role We are looking for a passionate, driven and accomplished Order Processing Analyst to join our growing India team. This is an opportunity to join a high-growth company, and enable an award-winning product that is rapidly getting adopted across international markets. In this role, you will work with Sales Operations, Content Authorization, Legal, Finance, and other internal teams to execute the order lifecycle process (order processing, sales contract management and provisioning) to meet company financial and legal requirements as well as processing deadlines. This role also utilizes problem-solving and project management skills in coordination with organizational and relational abilities to promote operational excellence, customer service, and teamwork. Who You Are A customer-focused individual, who has experience in supporting the customers through an email ticketing system, chat, and/or phone calls. Demonstrate exceptional organizational skills and attention to detail. Provide comprehensive information/updates to the sales teams. Resolve customer complaints and queries. Provide new employees with training sessions to enhance their skills. Offer exceptional customer service and satisfaction. Follow up with customers for any further information. Maintain a healthy relationship with the sales teams. Have an ability to execute, act tactically and write effectively. Have a desire to learn and absorb information to make connections and drive productivity. Possess strong analytical, critical thinking, and problem-solving abilities. A team player and enjoy building strong cross-group working relationships. Proficient in Microsoft Office Suites (especially in Excel) Salesforce or any CRM tools experience is a plus. Experience in a high change, rapidly growing business is a plus. What You’ll Do Process the new and renewal orders. Validate the opportunity and contact information, and flag and resolve any discrepancies. Turn on client access and confirm the opportunity for the further processing (i.e. sending the invoices) Initiate and support various departmental projects. Resolve customers’ queries and concerns. Track communication in our CRM for transparency and auditability of casework. Focus on improving customer satisfaction by delivering timely, accurate, and quality services. Suggest process and system enhancements to increase efficiency. Assist with special projects as assigned. Shift Timings: 5:00 PM to 2:00 AM IST AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with over 1,300 people across the globe and offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com. About The Team Customer & Product Support (C&PS) sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore. About The Role We are looking to hire an Analyst , Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us. Who You Are An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role. You possess a customer-first mindset and enjoy working through complex problems to find solutions. You enjoy being part of an entrepreneurial team and work diligently to help others when needed. You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms. Possess strong analytical, critical thinking and problem solving abilities. A team player who enjoys building strong cross-group working relationships. You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job. You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure. You have an interest in AI, technology and software applications. What You’ll Do Deliver a world-class customer experience. Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues. Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. Deliver on predefined team targets including delivering outcomes with high quality and excellence. Provide impeccable customer support. Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution. Collaborate effectively with technical and non technical global stakeholders. Be an expert on our product and continuously build your knowledge. Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise. Assist with special projects as assigned. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including retirement, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! Reports to : Team Leader Content Operations Role Summary AlphaSense is seeking multiple skilled transcript editors to join our team and contribute to the seamless conversion of recorded events (interviews, webcasts, phone calls, etc.), into accurate and organized transcripts for use by AlphaSense’s clients. The ideal candidate will possess exceptional listening skills, solid English grammar skills, the ability to work quickly and efficiently while delivering a high quality product, and strong attention to detail. The role principally entails editing transcripts to match audio files verbatim, correctly identifying speaker names, product names, and numbers, as well as correcting grammar and punctuation, all within tight turnaround times. Roles & Responsibilities Review, edit, and proofread transcripts for accuracy, clarity, and adherence to company standards and format. Identify and correct errors, including grammar, punctuation, spelling, formatting issues, and speaker and product identification. Ensure transcripts are contextually accurate and reflect industry-specific terminology when applicable, using in house custom dictionaries, or independent internet searches as required. Organize, format, and deliver transcripts in the required format and within set deadlines. Maintain confidentiality and handle sensitive content with discretion. Maintain steady focus to achieve best possible turnaround times. Candidate Requirements The ideal candidate will have proven experience in transcription, editing, or a related field. Strong listening skills and the ability to understand different accents, and audio qualities. Excellent command of the English language, including grammar, syntax, and punctuation. Attention to detail and the ability to produce error-free work. Proficiency in using text editing and document formatting software (e.g., Microsoft Word, Google Docs). Proficiency with other tools such as instant messaging applications, Excel, email, etc. Ability to work under tight deadlines and manage multiple editing projects at once. Familiarity with AI transcription tools would be a plus. Broad financial literacy and a general understanding of financial market concepts would be a plus. Knowledge of specific industries and companies (e.g., finance, tech, medical, biotech) and their terminologies would be a plus. Preferred Skills Experience with transcription and/or editing calls, webcasts, or medical reports on a short timeline. Experience with CKEditor or other editing software would be a plus but is not required. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more Show less

We're looking for a talented and driven Mid-Level Network Administrator to play a key role in maintaining and optimizing our network infrastructure. Working closely with our Lead Network Engineer, you'll be instrumental in ensuring seamless connectivity, robust security, and efficient network operations. Responsibilities: Network Support & Incident Management: Efficiently handle network support tickets, perform initial troubleshooting, and resolve network incidents promptly. Technical Consultation: Provide clear and concise technical guidance to internal teams, explaining network infrastructure usage and best practices. Network Maintenance & Upgrades: Execute routine network maintenance tasks, including system upgrades, security patching, and configuration updates, ensuring minimal disruption. Performance Monitoring & Optimization: Monitor network performance, identify potential issues, and implement solutions to maintain optimal availability and reliability. Documentation & Knowledge Sharing: Develop and maintain comprehensive documentation of network configurations, procedures, and troubleshooting steps to facilitate knowledge transfer. Change Management & Policy Implementation: Assist in the development and implementation of configuration and change management policies, ensuring all network changes are properly reviewed, approved, documented, and executed. Security Collaboration: Collaborate with the security team to provide valuable network insights, contributing to the development and enhancement of security policies and procedures. Qualifications: 3-5 years of relevant experience. Strong understanding of IP protocols, static and dynamic routing principles. Familiarity with cloud networking concepts. Solid understanding of the OSI model. Proven experience in troubleshooting WAN/LAN/WLAN/VPN issues. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. A proactive approach to learning and the ability to quickly adapt to new technologies. Experience with routing, switching, firewall policies, and VPN configurations (site-to-site and client-based). Preferred Qualifications: Experience managing interconnected Meraki deployments through the Meraki dashboard and API. Experience with AWS multi-account networking concepts. Experience with Infrastructure as Code (IaC) tools such as CloudFormation. Experience with AWS tools and services. GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less