2730 Termination Jobs - Page 4

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity Harvard Business Impact is seeking a highly motivated Channel Partner Success Manager (CPSM) to drive the successful onboarding, enablement, and ongoing engagement of our Channel Partners and to manage partner performance over the full lifecycle—working closely with Strategic Partnership Account Owners. This role will reside within Harvard Business Impact Enterprise’s Customer Success Team. The CPSM will be responsible for Partner Enablement, Performance Management, and Lifecycle Management to maximize partner success and satisfaction while aligning with HBP’s strategic objectives. The CPSM will enable partners to deliver successful experiences to their clients. Key Responsibilities Enablement Develop and implement structured onboarding programs for new partners. Develop and conduct training and certification programs to ensure partners fully understand and can effectively deliver HBP’s learning products and services. Provide ongoing support, resources, and best practices to enable partners in positioning, selling, and delivering HBP products and services; educate partner about enhancements and releases. Create and manage knowledge-sharing initiatives, including partner portals, webinars, and documentation. Work cross-functionally with marketing, product, and support teams to support partners and drive mutual success. Liaise with the Technical Integrations team to ensure successful integrations with Channel Partners delivery systems/portals. Act as the primary point of contact for partner-related inquiries, ensuring timely resolution of issues. Coordinate with internal enablement or Partner Marketing (CS Marketing?) teams to ensure consistent partner-facing messaging and asset availability. Performance Management Ensure channel partner reporting compliance and that data is collected and stored so it can be easily accessed and used for performance management. Establish key performance indicators (KPIs) for each channel partner. Track partner performance against these KPIs and conduct regular business reviews with partners to assess performance and end-client satisfaction; identify challenges and develop action plans for improvement where necessary. Collaborate with internal teams to optimize partner experiences and remove roadblocks to success. Maintain dashboards to track partner health, revenue contribution, compliance, and satisfaction metrics. Contribute to the optimization of Gainsight for Partner Relationship Management/’Through Partner’ Customer Success and/or the selection/optimization of a new Partner Relationship Management (PRM) system, if deemed applicable. Lifecycle Management Contribute to the development of a formal and publicized Regional Channel Partner Program and develop long-term engagement strategies to retain and grow Channel Partner relationships. Identify opportunities for expansion and increased adoption and manage the renewal process in a strategic manner—working closely with the Strategic Partnerships Account Owner. Gather feedback from partners to inform product and service development as well as Harvard Business Impact’s strategic partnerships strategy. Work with Enterprise Risk Management to manage evolving risks, update contractual terms as needed, and identify appropriate intervals for conducting due diligence. Oversee the termination process, ensuring that procedures and protocols are followed. Act as a strategic advisor across the full partner lifecycle—ensuring engagement at key milestones such as onboarding, renewal, program evolution, and transition. Qualifications & Skills Experience: 5+ years in Customer Success, Partner Management, or related roles within the EdTech, SaaS, or corporate learning space. Knowledge: Strong understanding of digital learning solutions, partner ecosystems, and customer success strategies. Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly and effectively and lead consultative conversations. Collaboration: Cross-functional collaboration (e.g. Marketing, Product, and Support functions) Relationship Management: Strong interpersonal skills with a proven ability to build and nurture relationships with partners and stakeholders. Data and Analytical Thinking: Proven experience managing data sets and creating dashboards. Ability to analyze performance metrics and derive actionable insights. Project Management: Strong organizational skills and the ability to manage multiple partners and projects simultaneously. Tech-Savvy: Familiarity with Learning Management Systems (LMS), Learning Experience Platforms (LXP), and CRM and Customer Success platforms such as Salesforce, Gainsight, or similar tools. Experience with Partner Relationship Management (PRM) systems such as Salesforce PRM, Impartner PRM or similar tools is highly desirable. Growth mindset: Comfortable problem solving, wearing multiple hats, working in fast-paced environment, and taking on difficult challenges. Occasional international travel required. What We Offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. This is a strategic sales position requiring an in-depth knowledge of how technology is used to enable business goals or overcome business challenges. Position requires strategic thinking/planning coupled with tactical execution of identified business opportunities. Responsible for managing all facets of the relationship with named or large key accounts (of significant strategic importance to the organization) while ensuring revenue goals are being met. Maintains contact at relevant levels in the accounts focusing on strategic nature of the relationship. Must be able to build and maintain relationships effectively and communicate at all levels. Develops opportunities across the F5 solution portfolio while effectively selling solutions and services using technical, organizational and customer knowledge to influence and build trusting relationships. Able to partner effectively, and tactically, with Systems Integrators, large Service Providers and regional VARs based on need or required value. This is typically an individual contributor role. This is a quota carrying role. Sounds interesting? Read on! What You’ll Do: Primary point-of-contact for major account/(s) regardless of account’s geographic location. Maintains contact with account at a high, executive level, focusing on the strategic nature of the relationship Sells the organization’s products or services to and maintains relationships with existing national named accounts. Responsible for expanding and retaining named accounts while ensuring ongoing customer service. Responsible for identifying and qualifying long-term and short-term business opportunities and pro-actively identifying and addressing competitive threats Prepares formal proposals and presentations, presents to all levels of the organization including executives, leads negotiations, coordinates complex decision making processes and overcomes objectives to closure, and closes sales in a professional and effective manner Responsible for significant key partner relationship management and development. Facilitate executive-level relationships between the customer, F5 and its partners including; facilitating communication on strategic and tactical issues and maintaining continuity Maintain up-to-date knowledge of industry trends, technical developments and government regulations that effect target markets Must understand organization’s business needs, develop application of products and services and communicate how F5’s technical value added solutions will address those needs Research and develop lists of potential customers within an organization; regularly follow-up on leads and developing leads, and act to close deals Assume a leadership role in coordinating account strategy and tactics for sales support team (inside sales, systems engineering, sales management) Assume full responsibility for accurate sales forecasting by demonstrating in depth knowledge of sales cycles from initial contact through the procurement process, ensure SalesForce is utilized appropriately and maintained on a regular basis Develop and maintain detailed account profiles including organizational charts for all accounts to be reviewed by management on a quarterly basis Partner with internal and external teams and channels to develop innovative technical solutions to maximize F5´s footprint and Customer dependent in account Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies Perform other related duties as assigned What You’ll Bring: 10-15 years of direct work experience in a relevant environment BS / MBA degree preferred Job may be performed on-site at a customer facility or data center, or in an office environment sitting at a desk or computer table Duties may require being on call periodically and working outside normal working hours (evenings and weekends) Duties require the ability to travel up to 50% via automobile and airplane, and may require being on call periodically and working outside normal working hours (evenings and weekends) Strong Influencing skills Demonstrated selling skills in a complex matrix environment Demonstrates effective use of internal relationships and resources Use of Sales tools like SFDC and Clari and exposure to sales concepts like MEDDIC Strong ability to effectively manage time and prioritize workload, develop and manage pipeline and forecasting Understanding and experience handling Government Accounts. Requires specialized knowledge in networking products, preferably those of F5 Strong negotiation and closing skills with Integrity First Approach Strong solution selling and presentation abilities Advanced client interfacing and customer-focused approach What You’ll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, comprehensive benefits, and cool perks Culture of Giving Back Dynamic Diversity & Inclusion Interest Groups Apply if you believe your own unique capabilities can contribute to the success of this role and our organization! The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com) . Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

Req ID: 335692 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Support Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). About this role: The Sr. Telecommunications Analyst will be responsible for supporting the UPS network and providing solutions to complex problems. This position analyzes, maintains, monitors, and troubleshoot telecommunication components to provide a secure, high-performance network. This position maintains and increases a broad range of knowledge and skills in telecommunications systems, dial plans, switching architecture, telephony, and wiring.The analyst maintains a packet analyzer infrastructure (e.g., patches, custom modifications, upgrades, etc.) to ensure devices meet UPS Data Security requirements and to ascertain that analyzers are strategically placed within the UPS global network for data forensics and identifies opportunities for improvement. They will work with a vast team of engineers responsible for the design, configuration and installation of network equipment. The Candidate will work 2nd or 3rd shift (4pm-12pm EST or 11pm-7am EST). Minimum Qualifications: Knowledge of LAN technologies including Ethernet, cabling, VLAN, STP, WAN Technologies: MPLS, VPN, IPSEC, PPP, TCP/IP, OSPF, BGP.Knowledge of Cisco Routers, Cisco Layer 3 Switches, HP/Aruba Layer 2 Switches and Citrix NetScaler Load Balancers.Good understanding of wired systems, networks and protocols (Arp, DHCP, DNS, WAN/LAN, TCP/UDP).Knowledge of how Spanning Tree works.Ability to obtain and perform packet analysis using WiresharkComplete understanding of the steps for a successful connection and termination of a socket.Experience in large implementation projects and the ability to read or create network drawings.Basic competence with Microsoft business applications (Word, Excel, Outlook, Visio, Power Point).Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.Ability to achieve desired results while working collaboratively in a team environment.Excellent communication skills including English speaking and writing. Preferred Qualifications: A bachelor's degree in information technology, related fields and/or equivalent experience.3+ years working with Cisco routers. CCNA highly desirableStrong knowledge of cloud networking including Azure and GCP About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

As a Field Engineer specializing in Fiber Optic Network, your primary responsibilities will include designing fiber optic networks, installing and terminating fiber optic cables, performing splicing, conducting testing and measurements, as well as troubleshooting and repairing fiber optic networks. You will be required to work on a full-time basis, with a minimum educational requirement of a high school diploma or equivalent. The ideal candidate should have at least 1 year of experience in the field of fiber optics. This role will involve working in person at various job locations to ensure the smooth operation and maintenance of fiber optic networks.,

Job Summary: We are urgently hiring experienced Electricians with a strong background in commercial electrical works. The ideal candidate must have at least 5 years of hands-on experience in the installation and maintenance of electrical systems in commercial settings. Immediate joiners will be given preference. Key Responsibilities: Install and maintain electrical wiring, cables, switches, distribution boards, and control panels. Perform termination, DB dressing, and cable routing as per electrical standards. Install and test transformers, electrical panels, and related equipment. Read and interpret blueprints, technical diagrams, and electrical schematics. Conduct troubleshooting, maintenance, and repairs of electrical systems. Follow safety protocols and ensure compliance with electrical codes and regulations. Coordinate with supervisors, engineers, and other site workers for smooth project execution. Maintain tools, equipment, and work area in a safe and orderly condition. Complete tasks within project deadlines and report daily progress. Requirements: Minimum 5 years of experience in commercial electrical installation and maintenance. Strong experience in wiring, cable termination, DB dressing, transformer & panel installation. Ability to read and understand electrical layouts and technical drawings. Knowledge of safety standards and electrical codes. Physically fit and able to work at heights and in challenging site conditions. Immediate joiners preferred. ITI or Diploma in Electrical (preferred but not mandatory if highly experienced). What We Offer: Competitive salary based on experience and skills. Opportunities for long-term projects and career growth. Supportive work environment and professional development.

should know the work of cable tray ,panel wiring ,cable routing ,drilling ,termination Etc....

The Madhya Pradesh Electricity Regulatory Commission (MPERC) is inviting applications for the post of Research Fellow (Law), on a consultancy basis. Location: Bhopal, M.P. No. of Posts: 01 Remuneration: Rs. 40,000/- per month Educational Qualification: Bachelor degree in law (LL.B.) from a reputed institution/University. Selection Criteria: As decided by the Commission on the basis of qualification/experience etc. Tenure: As per MPERC (Appointment of Consultants) (Revision -1) (Seventh Amendment) Regulations, 2009, Research Fellow shall be inducted initially for the period of one year and his/her tenure may be extendable maximum up to 5 years based on their performance and requirements of MPERC. Termination: The Commission reserves its rights to foreclose, terminates or cancel the engagement by giving one month’s notice without assigning any reasons. In such cases, the Research Fellow shall be paid remuneration based on the work completed prior to such foreclose, termination or cancellation of the engagement as may be decided by the Commission, and the decision of the Commission shall be conclusive and binding. The remuneration so fixed and paid shall be deemed to be the final payment in such cases. Last Date to Apply: August 4, 2025, by 6:00 p.m. Click here to apply Click here for the official notification

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Description Salesforce’s Quote to Cash (QTC) Enterprise Strategy & Solutions team is hiring a Business Analyst. We’re looking for critical thinkers that want to roll up their sleeves and work on some of the most complex and visible projects currently underway. As a member of the Global Business Strategy and Operations organization, Analysts will perform a variety of responsibilities on enterprise level projects to improve and scale our internal Quote-To-Cash operations. We are seeking proactive, self-motivated individuals who are comfortable navigating ambiguity, take initiative, and consistently drive project success with minimal oversight. This role requires close, real-time collaboration with US-based counterparts—including Functional Leads, Senior Analysts, Technical Architects, and Product Managers—which necessitates aligning with US business hours as per the defined shifts. Responsibilities Coordinate with Functional Leads and Senior Analysts to understand the future state vision for L2C/QTC processes and features in order to then deliver progressive capabilities towards that end-state in each release. Lead the Business Requirements gathering and documentation process by collaborating with crucial subject matter experts to transform existing processes to drive the future of quoting to our customers. Diagram as-is and to-be business processes using tools like Lucidcharts. Coordinate and lead cross-functional meetings, document decisions & follow-up on actions. Engage with Technical Architects and Product Managers to create innovative, holistic solutions to deliver upon the Business Requirements and future state needs. Project management activities including reporting escalations, tracking requirements delivery, communicating cross-functional dependencies and creating status updates. Act as a subject matter expert for Salesforce internal QTC systems and processes. Develop, document, and maintain a thorough repository and understanding of business rules and process flows. Work with training & engagement specialists to create training materials to ensure successful change management results. Ad-hoc reporting and research activities as project needs dictate. Participating in user acceptance testing (UAT). Required Skills/Experience Experience with business requirements gathering and documentation / user story experience Excellent interpersonal skills; ability to articulate verbally and in writing; willingness to appropriately debate difficult issues; ability to think quickly; excellent listening skills; organizational skills Ability to excel in a fast-paced environment delivering accuracy while managing ambiguity and deadlines where adaptability is imperative Capacity to identify and understand broader business and financial issues from an end-user’s perspective and consider cross-functional and downstream impacts Experience successfully juggling multiple projects and tasks concurrently Extreme attention to detail with an ability to work independently and demonstrate initiative Curiosity in order to extract relevant information from subject matter experts Prior experience as a Business Analyst Preferred Skills/Experience Experience related to Configure Price Quote, Contract Lifecycle and/or Order Management processes and systems Working knowledge of Lucidcharts or similar process flow documentation software Working knowledge of Smartsheets or other project management software Experience with Salesforce products a plus Exposure to enterprise level, transformational projects Prior experience with New Product Introductions processes, Business Operations, Quote to Cash Operations and/or M&A Operations Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Job Type Full-time Description Responsible for safely and efficiently operating various types of industrial equipment to support steel fabrication processes. This role includes working with machines such as press brakes, lasers, plasma and oxy-fuel cutters, saws, machining centers, and other shop equipment. Operate assigned machines which may include: CNC press brakes Laser cutting systems (e.g., TRUMPF) Plasma and oxy-fuel cutting tables Band saws and beam lines Vertical and horizontal machining centers Welding and grinding equipment Perform machine setups, including loading materials, adjusting tooling, and entering programs. Review work instructions and maintain quality standards while supporting different areas of production as needed. Read and interpret blueprints and work instructions. Measure and inspect parts to ensure accuracy and quality. Perform basic machine maintenance and clean work area regularly. Assist with material handling and movement of parts when required. Follow safety guidelines and wear proper PPE at all times. Communicate with team members and supervisors about job progress or issues. Support production priorities and shift between work areas based on operational needs. All other duties assigned. Requirements Education and Experience: High school diploma or GED preferred. Minimum of 2–4 years of machine operation experience in a manufacturing setting. Experience in steel fabrication is preferred. Required Skills And Abilities Experience operating industrial machinery in a manufacturing environment. Ability to read blueprints and follow written/verbal instructions. Familiarity with using measuring tools such as calipers, tape measures, and micrometers. Basic understanding of machine programming (for CNC-controlled equipment). Comfortable working in a shop environment with exposure to heat, noise, and heavy materials. Willingness to cross-train and support different equipment or production lines. Competencies Safety Awareness and attention to detail. Shows up consistently and completes tasks on time. Understands how machines operate and recognizes signs of wear or malfunction. Works well with others to meet daily goals. Takes initiative and looks for ways to help in other areas when needed. Travel Requirements Travel between facilities as needed to support operational or training needs. Physical Requirements May be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel regularly. Ability to maneuver up to 50 lbs. independently. Ability to safely lift 50 lbs. without assistance. Work Environment Exposure is frequent to moving mechanical parts, airborne particles - eye protection is required, and fumes, machine vibration, and noisy conditions, high temperatures, and occasional to a restricted space work area. All Keel locations are tobacco free where appropriate. Equal Employment Opportunity Statement Keel provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, (including traits historically associated with race such as hair texture and protective hairstyles), color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, service in the uniformed services, status as a protected veteran or spouse thereof, height, weight, marital or familial status, disability, or any other characteristic protected by law. In addition to federal law requirements, Keel complies with applicable state and local laws governing nondiscrimination in employment in every location in which Keel has facilities. To provide equal employment and advancement opportunities to all individuals, employment decisions at Keel will be based on merit, qualifications, and abilities. This policy applies to all terms and conditions of employment, including recruitment, recruitment advertising, hiring, job assignment, promotion, demotion, discipline, termination, layoff, recall, transfer, leaves of absence, compensation, or rates of pay, benefits, and selection for training. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by Keel where appropriate.

Job Title: HR Business Partner (HRBP) Department: Human Resources & Administration Location: Andheri MIDC, Mumbai Industry: Manufacturing - Jewellery Experience Required: 10+ Years Annual CTC: Up to ₹15 LPA Reports To: Head HR (Direct) and Partners/Owners (Dotted Line) Role Overview We are seeking a dynamic and experienced HR Business Partner (HRBP) to lead all HR functions at our manufacturing plant, aligning HR strategy with operational goals. Focus areas include workforce planning, industrial relations, compliance, fostering culture, and employee safety which will help in enhancing productivity, retention, and compliance Key Responsibilities Strategic HR Leadership Develop and execute HR strategy aligned with plant performance, safety, and business objectives. Collaborate with plant leadership to forecast workforce needs, succession planning, and organizational structure. Employee Relations Handle all grievances related to employees and day to day operations Handle disciplinary actions, grievances, and disciplinary investigations, legal cases professionally and timely. Talent Acquisition & Onboarding Responsible for talent acquisition of blue and white collared, contractual, retainers as and when required Decide the appropriate strategy for sourcing candidates Plan and oversee recruitment and induction for blue- and white-collar roles; maintain talent pipelines and campus outreach. HR Operations, MIS & Compliance Responsible for roll out of appointment letters/ offer letters/ confirmation process Ensure timely updating of employee files and documents for record purpose Maintain an updated employee database Leave & attendance administration Ensure error free Payroll administration within timelines of monthly payroll cycle Ensure statutory deductions, loans, advances are made as per the prevailing law & company’s policy Ensure timely submission of various documents like enrolment, withdrawal, nomination, updating for ESIC, PF, Mediclaim etc Handling of Termination Case (Resignation Acceptance Letter, FnF) Generate timely MIS and Reports Manage HRIS data, audits, and accurate reporting Employee Engagement & Culture Drive engagement programs—shop floor events, wellness, recognition, and regular HR presence onsite. Administration& Factory Compliance Ensure smooth running of office administration Identify, Negotiate and finalize different vendors like housekeeping, stationery, water, AMCs, insurance (Vehicle, Medical, Fixed Assets), etc. Ensure annual maintenance contracts (AMC) of all office assets and renewal of the same on timely manner Ensuring that hygiene & Cleaning Services (Office & surroundings) Ensure compliance with labour laws, safety/EHS standards, and plant policies (PF, ESIC, POSH, factory act, etc) Who Should Apply HR professionals with 10+ years of experience, preferably in manufacturing or industrial sectors. Hands-on exposure to factory-level HR, payroll, statutory compliance, labour laws, and employee relations. Proven leadership in HR strategy development, recruitment, engagement, and administrative coordination. Skills: hr strategy,mis reporting,payroll administration,employee engagement,compliance,payroll management,environment, health, and safety (ehs),payroll processing,positive employee relations,niche talent acquisition,esic,legal assistance,administrative coordination,data analysis,employee retention strategies,succession planning,onboarding,hris,factory compliance,organizational structure,culture,hris data management,posh,talent pipelining,productivity,payroll,employee safety,offer letter,workforce planning,hr administration,employee relations investigations,engagement programs,leadership,manufacturing,labour laws,industrial relations,administration,hrbp,report,statutory compliance,recruitment,mis,strategy,vendor negotiation,human resources,hr strategy development,hris management,grievances,talent acquisition,hr operations,employee relations

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As an engineering leader, you will focus on developing the team around you. Bring your technical chops to drive your teams to success around feature delivery for the Salesforce Point Of Sale (POS) platform. You are as enthusiastic about recruiting and building a team as you are about challenging technical problems that your team will solve. You will also help shape, direct and execute our product vision. You’ll be challenged to blend customer-centric principles, industry-changing innovation, and the reliable delivery of new technologies. You will work directly with engineering, product, and design, to create experiences that reinforce the Salesforce brand by delighting and wowing our customers with top notch Mobile applications. Responsibilities Drive the vision of a mobile first Point of Sale solution for the Enterprise Retail customers. Build and lead a team of engineers to deliver Android and iOS based POS platform features.. Solid experience in building and evolving high performance mobile applications with an acute sense of seamless UX for our Store Associates. Invest in continuous employee development of a highly technical team by mentoring and coaching engineers and technical leads in the team. Recruit and attract top talent. Drive execution and delivery by collaborating with cross functional teams, architects, product owners and engineers. Experience managing 3+ engineering teams. Required Skills/Experiences B.S/M.S. in Computer Sciences or equivalent field. 10+ years of relevant experience in software development teams with 5+ years of experience managing teams. Passionate, curious, creative, self-starter and approach problems with right methodology and intelligent decisions. Laser focus on impact, balancing effort to value, and getting things done. Experience providing mentorship, technical leadership, and guidance to team members. Strong customer service orientation and a desire to help others succeed. Top notch written and oral communication skills. Desired Skills/Experiences Working knowledge of modern technologies/services on Retail POS is desirable. Experience with Mobile Application UX, testability, security, and performance. Expertise in monitoring mobile application deployments through the industry standard tools including logging and monitoring. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category User Experience Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About The Role Salesforce is looking for User Experience Researchers to join our Product Research and Insights team in Hyderabad & Bangalore, India . The ideal candidates will have extensive experience in carrying out generative/foundational research for enterprise SaaS and/or technology products. Expertise in Qualitative research will be key to succeed in this role. Candidates from B2B, Enterprise SAAS & IT industries are highly desired. About The Team Automation and Integration Cloud - In this role you will work on our core products which include Flow Builder, Flow Orchestration, RPA and the entire suite of MuleSoft products. Engineering background is desired for this cloud. See the product and take a free demo here. Desired experience Lead Researcher: 9 - 15 years Grade/Level offered will depend upon the performance in the interviews. About You You love working in a fast-paced, ever dynamic environment. You are enthused about leading product direction with your research insights and find cool new avenues to engage with the product team to infuse user-centric insights into product planning. You distill sophisticated problems into insights that inform design, development, and business decisions. You’re passionate about technology. You’re even more passionate about technology users and buyers. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you’re unwavering in your desire to provide the best experiences for users. Responsibilities Scope and drive research projects that inform product strategy, design, and development, in collaboration with our cross-functional partners across the Automation and Integration space. Create relationships with stakeholders and demonstrate the skill to identify gaps in product thinking to recommend appropriate research. Conduct generative and evaluative research using a mixture of large-scale research methods (surveys, un-moderated testing, behavioral data analysis, etc.) and small-scale research methods (interviews, moderated concept testing, etc.) Synthesize research findings into insights and recommendations and work with collaborators to socialize these findings Partner fully with product owners, designers, engineers, competitive intelligence, and other researchers to provide the best possible experience for our users and customers Create narratives to frame problems and highlight the business value of potential solutions Be a strategic business partner to key executives, helping shape their long-term vision Work on fast-paced projects, requiring attention to detail and working within constrained timelines Willing and able to work across globally distributed teams Required Experience / Skills For Senior Researcher, minimum 6 years of full time work experience conducting research in user experience, product design, or technology contexts for IT product based companies. For Lead Researcher, minimum 10 years of full time work experience conducting research in user experience, product design, or technology contexts for IT product based companies. Proven track record influencing user experience and/or product direction and strategy with actionable insights Ability to plan, design, complete and communicate both strategic and tactical research engagements Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for partners Expert understanding of research methods (qualitative and quantitative) and standard processes Experience working in cross-functional teams (e.g. product management, design, engineering) Comfortable with basic statistical methods and concepts, and experience working with behavioral signals data Preferred But Not Required Previous research experience in enterprise iPaaS and/or automation technologies and services People management experience Experience leading research independently for entire products rather than features Flexible to work with global teams across varied timezones Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

About Us: MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges. MUFG Global Service Private Limited: Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific Job Profile Position details: We are looking for an individual who will support and play a coordinator role at MGS ensuring efficient and compliant processes across multiple regions for offshoring risk clearance formalities. This involves engaging & coordinating with various stakeholders like risk, migrations, compliance, legal, information security & business continuity etc. Individual will also play a crucial role in streamlining procedures for offshoring clearance, maintaining accurate records and in the ongoing development of supporting various corporate governance initiatives Roles and Responsibilities: Collaborate with ERM, compliance, legal, information security, business continuity, migrations to understand the offshoring forms requirements of the region supported by MGS. Provide guidance to all internal teams and regions on necessary documentation, approvals and meet timelines. Collect and organize all required information, ensuring completeness and accuracy. Standardize outsourcing forms formats by working with regional teams to enhance efficiency and to avoid duplication. Monitor the progress of the clearance forms and regularly update regional stakeholders on the status of pending clearances. Escalate any delays or issues to relevant parties. Maintain a centralized repository of all outsourcing requirements related documents. Ensure proper categorization, version control and accessibility. Leverage historical data to optimize future clearance processes. Collaborate with SMEs to simplify end to end offshoring clearance process and ensure compliance. Identify opportunities for process improvement such as data quality, enhancements and automation. Implement best practices to reduce redundant work. Facilitate knowledge sharing and foster a culture of continuous improvement. Analyze and effectively manage assigned category tasks via implementation of effective strategic sourcing strategies. Plan, design, and implement solutions to ensure optimum engagement and productivity of offshore vendor resources in India with alignment of global vendor management policy. Serve as a point of contact for onshore when multiple units are assigned to the same project to ensure team actions remain in constructive interaction. Proactively manage contract terminations, closure, transfer, and renewals. Vendor Management Analyst should demand challenge and perform due diligence prior to closures, renewal and termination of contracts, this activity should be performed in consultation with any appropriate stakeholders such as the MUFG Bank, Ltd. Collaboration with legal department and all concerned parties for the management of all contracts under handled spends. Continuously educate stakeholders on compliance to TPRM policies and processes applicable to MGS/MUFG. Other / Control: Screening of vendor resources and track hiring and onboarding / off boarding metrics - improve candidate quality. Review contracts and partner with TPRM (Third Party Risk Management), Legal and Sourcing (HR, Business Units, etc.) with focus on quality and efficiency. Ensure data / information security practices are closely followed. Track vendor resource trends (turnover, skills, supply/demand, output, and productivity), and drive improvements. Ensure adherence to all policies and procedures on screening and onboarding of vendors with collaboration with SMEs such as legal, compliance, TPRM. Ensure amendments to the contract are administered in line with change management processes and update all central repositories. Ensuring identification and governance around critical vendors, material outsourcing & due diligence is done for all critical vendors as per VMO framework. Escalate on timely basis significant risk issues to management for taking appropriate remedial actions. Escalate to the line manager if VMO toll gates are not met with the agreed timeline defined in VMO framework and VMO SOP’s. Update / amend or create the VMO SOP’s as appropriate. Job Requirements: Minimum 2-3 Years of Vendor management, migration, outsourcing experience. Minimum Qualification: Graduation in Commerce / Finance or equivalent would be essential. Flexibility to work in different shift timings. Expert skills with Microsoft Suite (Word, Excel, PowerPoint, Project, SharePoint, and Microsoft Teams) are required. Demonstrated skills in the areas of priority setting, problem solving, negotiation, and conflict management are required. Must be a self-starter, can work independently, and adapt in a dynamic environment. Excellent communication skills (Verbal & Written) Equal Opportunity Employer: The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.

Having Complete Knowledge on Optical Fiber laying both in Backbone and Access networks Making Route surveys with much economy and feasibility Maintained all documentation of OSP OFC Project related activities and drawings Checked all plans, materials and designs and ensured proper specifications Conducted all work in accordance to safety practices Coordinated with team members for implementing the OFC laying by HDD, Trenching method. Supervision of DIT, OFC blowing, splicing, termination, testing, commissioning. Completed the project within the timelines with quality Monitored all processes related to project both external and internal resources Planning the HDD and Mouling machines where requires Developed plans and schedule for projects and prepared necessary objectives for same Coordinated with Vendor engineers for all manufacturing of designed products and planning structures Managing multiple contractors, sub-contractors and other operators Assisted clients and commissioning Vendor engineers in design process and installed and commissioned equipment’s Managed all status reports and prepared projects reports for same Coordinated with external vendors and scheduled projects and estimated costs Coordinated with government agencies like Municipal Corporation, SH, NH, NHAI, Village Panchayat, Police Officials, PWD for applying the Right of Way Reviewed work of vendors and ensured timely delivery of materials and resources Scheduled project and ensured compliance with estimated costs and timeline Managed engineering related activities and ensured its compliance with necessary safety standards and quality issues Material Planning i.e. Monthly requirement, Dispatch instructions, Timely availability of material at sites Project Management/Material management Working for both Project & Operation & Maintenance projects Acceptance Test (AT) process. New Copper Exchange creation with network which includes bifurcation (Existing site), New Tag rollout/Augmenting the existing network Rolling out FTTH clusters across Bangalore city Corporate Customer Connectivity (FTTB) Submitting technical documentation to various departments (As built diagram, work closer report, Handover and takeover, Bore path) Our Culture Code All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture You are an ideal FIT if you have Good understanding of the Mobile & Wireline Network Architectures and network components, Transport and Civil Site Build. Experience at working both independently and in a team-oriented, collaborative environment is essential. Reacts to project adjustments and alterations promptly and efficiently, and flexible during times of change. Must be able to learn, understand, and apply new technologies. Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial #BAL

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Remote in India Role Description We are seeking a Merchant Support Technical/Integration Support to provide our merchants with the guidance and education needed to become successful with our custom-built ecommerce fulfillment software. You will be responsible for understanding how our software and integrations work to be able to deliver that same knowledge to our merchants in more layperson’s terms. You will work closely with our Merchant Experience and Product/Engineering teams. This role reports to Team Lead, Merchant Support Tech/Integration. What You’ll Do Ensure merchant satisfaction with technical support experience. Assist our Merchant Success team with merchant’s quarterly business reviews. Work closely with our product/tech teams to resolve potential issues. Redirecting non-tech support inquiries to appropriate personnel. Ensure adherence to our Company’s target service level agreements. Guide customers through product upgrades and installations and provide product overviews. Serve as the first point of contact for customers seeking technical assistance over. phone, email, chat, and other communication mediums. Utilize all available SOPs, tools/ software and resources to ensure an exceptional merchant experience on every interaction. Maintain in-depth knowledge of our software and our product updates. Develop and maintain solid relationships with the product/tech team to resolve potential technical issues. Regular follow-up on all the cases to ensure complete and timely resolution. Must be very effective in providing customer service by providing resolution to their complicated queries and issues. Manage multiple applications and resources including contact management systems and knowledge bases. Communicate quickly and effectively to internal and external stakeholders. Provide feedback and business insights to leadership and program teams regarding processes and trends impacting the merchant experience. Must efficiently set goals and work on to avoid any escalations and maintain the relevancy and quality while providing service to the merchants. Facilitates real-time discussions with necessary stakeholders. Additional duties and responsibilities as necessary. What You’ll Bring To The Table At least 3 years of merchant/customer support experience and experience working in a technical support environment. BCA (Bachelor of Computer Application), Engineering or related field. MCA (Master of Computer Application), will be an added advantage. Excellent communication skills. Fluent in the English language (Versant Level 5). Ability to solve problems independently while collaborating with other team members. Sound aptitude and interest of the software, with the ability to learn new concepts quickly and independently. Strategic problem solving: use of SOPs/ software and all available tools and resources to inform and support critical decisions and creative solutions on behalf of our merchants. Ability to prioritize and troubleshoot problems and find speedy resolutions in high-pressure, time sensitive situations. A highly motivated self-starter with an eagerness to learn and grow. Excellent written and verbal communication skills, including the ability to express yourself with confidence. Perks & Benefits Medical, Term & Accidental Insurance All Purpose Leave (casual & sick time): 12 days Earned Leave: 15 days Public Holiday: 12 days Generous Maternity & Paternity Leave Quarterly Wellness Day Work From Home Allowance See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

General Summary The Operations Business Analyst partners with GHX Customers, Customer Support Representatives, Problem Managers, Product and Development teams, and other internal stakeholders to gain a thorough understanding of the issues faced by GHX customers who engage Support for assistance. This role requires gathering product feedback, prioritizing work and ensuring alignment. The successful candidate will perform detailed analysis of support case data, transaction failures, and C-sat results to identify continuous improvement efforts within GHX support processes, product defect/enhancement, customer education/training, Customer implementation/integration and Customer Self-Serve options. Principal Duties and Responsibilities: Works independently to continually manage and evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions, policies, and procedures within Customer Operations using complex tools, programs, and tasks Leads ongoing reviews of Customer Operations business processes and develops optimization strategies Stays up to date on the latest process and IT advancements to automate and modernize Customer Operations processes Strives to understand the needs and use cases of our customers Escalates issues to Problem Management and/or aid in technical resolutions as appropriate Provides follow up with required individuals to ensure successful problem ownership Develops customer support processes to assist and improve customer experience as we grow as a company Provides support analytics and customer experience data to assist application design improvement and product implementations Utilizes Support case data to drive training and education development Supports business cases to assess the relative benefits of product enhancement Identifies trends that highlight necessary changes in implementation/integration processes Serves as the internal representation for voice of the customer on new or already existing products Functions as the solution catalyst to drive customer satisfaction and product improvements Takes initiative to get work done and helps team by providing direction and support as needed Acts as a liaison between customer support and business groups such as Product Management and Development by persuasive, clear, and concise communication of product use cases that define customer stress points, translating user needs into clear, well-defined user stories Utilizes Support Knowledge Base (KCS) to drive issue prioritization and push left opportunities, and takes ownership of the necessary analysis and actions to drive these activities as the Knowledge Domain Expert (KDE) Facilitates open dialogues and builds and maintains relationships across the organizations, with teams and individuals, balancing individual interest while being fair to others across business units and functions Acts as escalation point for technical and transactional issues that occur within Customer Support, including issues emanating from third party vendors Effectively communicates actionable insights and recommendations to leadership for areas of improvement Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks that facilitate high productivity and effective solutions Required Qualifications: B.S. degree in Computer Science, MIS, Engineering, or related discipline/experience, or a combination of education and related work experience 5+ years in a technical customer-facing support role within an agile environment or 2+ years of experience in a Business Analyst role Experience with CRM tools such as Salesforce Strong analytical ability to review historical data and identify trends and outliers as areas of focus Excellent knowledge analysis and productivity tools, including but not limited to Microsoft Excel, Word, PowerPoint, and data analysis tools related to ANSI X12 EDI transactions Experience with analytics tools like Tableau and Google Analytics preferred Experience with RPA tools like UiPath preferred A technical mindset with great attention to detail High quality organizational and leadership skills Ability to work well with others and resolve any conflicts that may arise between different viewpoints Ability to communicate effectively and collaboratively with Product Managers, Developers, and Executive Leadership in pursuit of achieving customer satisfaction goals Sound project management skills, with well-developed organizational skills Excellent verbal and written communication skills Strong team player Skilled in leading meetings, setting agendas, driving decisions, and negotiating GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Professional Services organisation is focused on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you’re set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap and we make sure you are building Salesforce so that it’s easy to maintain and adapt down the road, minimising potential technical debt. Our team is made up of thousands of the world’s leading Salesforce experts. We share our own 20 years of product best practices with your team and partners so that you have everything you need to achieve your goals. YOUR IMPACT: Responsibilities Salesforce Professional Services is looking for a Senior Technical Architect. As a Senior Technical Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. Here are some salient responsibilities the role entails - Serve as a trusted advisor to the client Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners Review and correct project/program direction, approach, and key artefacts to keep programs on track and solutions extendable and maintainable going forward Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform Lead the technical architecture team for an enterprise-level customer engagement From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects Liaise with Salesforce product teams to support client implementations Expected to participate in pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects Travels to client sites for projects, estimated 50-75% MINIMUM QUALIFICATIONS 14+ years enterprise architecture or consulting experience Strong application design skills combined with strong data, integration, and security architecture skills Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience A great listener with the ability to communicate with people in diverse roles Proven ability to analyze, design, and optimize business processes via technology and integration Resourceful and innovative thinker who can work through and solve problems Required Qualities: TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability TEAM PLAYER: Proficient at collaboration and working with members of a team COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence PREFERRED QUALIFICATIONS Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered Application, System Architect, CTA Certifications (Optional) or ability to clear the certifications on hire Ability to convey and convince customers of best practices at various levels within a large organization Application design and development background Prior experience in Field Service implementation will be preferred Preferred Qualities: LEADERSHIP: Self-aware; proficient at building strong relationships THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

About Moove Moove is building the world’s largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model, enabling underserved mobility entrepreneurs to thrive. Moove’s growth has been fuelled by its global Uber partnership and support of leading investors and lenders, including Uber, Mubadala, BlackRock, MUFG, and many others. With operations now spanning 19 cities across 6 continents - Africa, Asia, Europe, North America, South America, and the Middle East - Moove continues to expand its offerings through strategic acquisitions and partnerships with industry leaders, including Waymo and Uber. Moove is transforming mobility to make it safer, more efficient and accessible to all, while providing economic opportunities and supporting skills development in the mobility sector. What you’ll be doing Deliver best in class , in-person support to our drivers the customer acquisition and onboarding stages of their lifecycle Walk drivers through onboarding process and all of the tools to be successful Promote the Moove brand, mission and values to our driver customers Help brand the Moove name and get drivers excited Stay on top of Moove policies and procedures Register new drivers, and review accurate drivers’ information while ensuring compliance with Moove standards. Accurately describe Moove’s product features and benefits to drivers. Ensure all onboarded drivers are transferred to the Moove Fleet account. Resolve driver related issues before onboarding them to the platform Work with the City Fleet Manager in building harmonious relations between drivers. Build driver funnel dashboard for new driver acquisition across various channels Manage driver referral and incentive schemes. Manage driver agency relationships to ensure they meet company KPIs. Select best in class partners to work with for technical testing and training as required and for driver acquisition Manage the driver funnel keeping churn to a minimum and conversion high What you will need for this position A Bachelor’s degree in any field such as sales, marketing, operations or any related fields. A minimum of 2 years of experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry. Excellent communication skills. Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally. Must be customer service-centric. Must possess basic administration skills. Ability to work independently, with little or no supervision. Ability to work in a fast-paced environment. Key Metrics Sign up of X number of drivers daily with security deposit 75% conversion from lead generation to conversion with security deposit First trip to first month trip target to be mapped to performance matrix Executive to Driver Partner knowledge transfer about Moove products to be monitored and evaluated basis DP first few weeks of performance New channels for driver sourcing Building a strong driver funnel to refill leakage / churn Driver Incentive structure - tier basis Team player to motivate and driver Moove success About the team Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach. Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment. EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic. Moove: Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Futureforce University Recruiting Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Information Security Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

General Summary The Operations Business Analyst partners with GHX Customers, Customer Support Representatives, Problem Managers, Product and Development teams, and other internal stakeholders to gain a thorough understanding of the issues faced by GHX customers who engage Support for assistance. This role requires gathering product feedback, prioritizing work and ensuring alignment. The successful candidate will perform detailed analysis of support case data, transaction failures, and C-sat results to identify continuous improvement efforts within GHX support processes, product defect/enhancement, customer education/training, Customer implementation/integration and Customer Self-Serve options. Principal Duties and Responsibilities: Works independently to continually manage and evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions, policies, and procedures within Customer Operations using complex tools, programs, and tasks Leads ongoing reviews of Customer Operations business processes and develops optimization strategies Stays up to date on the latest process and IT advancements to automate and modernize Customer Operations processes Strives to understand the needs and use cases of our customers Escalates issues to Problem Management and/or aid in technical resolutions as appropriate Provides follow up with required individuals to ensure successful problem ownership Develops customer support processes to assist and improve customer experience as we grow as a company Provides support analytics and customer experience data to assist application design improvement and product implementations Utilizes Support case data to drive training and education development Supports business cases to assess the relative benefits of product enhancement Identifies trends that highlight necessary changes in implementation/integration processes Serves as the internal representation for voice of the customer on new or already existing products Functions as the solution catalyst to drive customer satisfaction and product improvements Takes initiative to get work done and helps team by providing direction and support as needed Acts as a liaison between customer support and business groups such as Product Management and Development by persuasive, clear, and concise communication of product use cases that define customer stress points, translating user needs into clear, well-defined user stories Utilizes Support Knowledge Base (KCS) to drive issue prioritization and push left opportunities, and takes ownership of the necessary analysis and actions to drive these activities as the Knowledge Domain Expert (KDE) Facilitates open dialogues and builds and maintains relationships across the organizations, with teams and individuals, balancing individual interest while being fair to others across business units and functions Acts as escalation point for technical and transactional issues that occur within Customer Support, including issues emanating from third party vendors Effectively communicates actionable insights and recommendations to leadership for areas of improvement Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks that facilitate high productivity and effective solutions Required Qualifications: B.S. degree in Computer Science, MIS, Engineering, or related discipline/experience, or a combination of education and related work experience 5+ years in a technical customer-facing support role within an agile environment or 2+ years of experience in a Business Analyst role Experience with CRM tools such as Salesforce Strong analytical ability to review historical data and identify trends and outliers as areas of focus Excellent knowledge analysis and productivity tools, including but not limited to Microsoft Excel, Word, PowerPoint, and data analysis tools related to ANSI X12 EDI transactions Experience with analytics tools like Tableau and Google Analytics preferred Experience with RPA tools like UiPath preferred A technical mindset with great attention to detail High quality organizational and leadership skills Ability to work well with others and resolve any conflicts that may arise between different viewpoints Ability to communicate effectively and collaboratively with Product Managers, Developers, and Executive Leadership in pursuit of achieving customer satisfaction goals Sound project management skills, with well-developed organizational skills Excellent verbal and written communication skills Strong team player Skilled in leading meetings, setting agendas, driving decisions, and negotiating GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

Job Purpose As an Associate QA Engineer, you will play a crucial role in ensuring software quality by performing testing activities, analyzing data, and preparing detailed test documentation. You will gain hands-on experience in both manual and automation testing, contribute to identifying defects, and collaborate with cross-functional teams to maintain high software quality standards. This role is ideal for fresh graduates with a passion for quality assurance and a desire to grow in the field of software testing. Key Responsibilities Testing and Documentation Understand and apply various testing methodologies, including manual and automated testing. Prepare and execute test cases, plans, and scripts to validate software functionality. Review technical design documents and quality specifications to ensure alignment with project goals. Execution and Reporting Perform functional, regression, and data-driven testing as per requirements. Identify, document, and track defects using industry-standard tools, ensuring they are addressed effectively. Analyze data requirements to create test conditions and validate results. Process Adherence Follow established quality assurance processes and methodologies. Ensure all documentation meets company quality standards. Collaboration and Continuous Learning Collaborate with developers, team leads, and stakeholders to resolve issues and improve product quality. Stay updated with the latest tools, technologies, and trends in software testing to enhance your skillset. Expected Competencies Core Skills : Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. Attention to detail and ability to handle multiple tasks simultaneously. Time management and organizational skills. Behavioral Attributes : Eager to learn and adapt to new tools and technologies. A proactive and solution-oriented approach to challenges. Team player with a commitment to delivering high-quality results. Required Skills and Experience Experience : 1+ years of professional experience in software testing. Education : Graduates with BCA, B.E./B.Tech, B.Sc. (Computer Science) or equivalent degrees. Preferred : Certification in Software Testing (e.g., ISTQB) is an advantage. Work Timings: Monday through Friday from 12 PM to 9 PM IST to provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs. EEO Statement: Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

General Summary The Operations Business Analyst partners with GHX Customers, Customer Support Representatives, Problem Managers, Product and Development teams, and other internal stakeholders to gain a thorough understanding of the issues faced by GHX customers who engage Support for assistance. This role requires gathering product feedback, prioritizing work and ensuring alignment. The successful candidate will perform detailed analysis of support case data, transaction failures, and C-sat results to identify continuous improvement efforts within GHX support processes, product defect/enhancement, customer education/training, Customer implementation/integration and Customer Self-Serve options. Principal Duties And Responsibilities Works independently to continually manage and evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions, policies, and procedures within Customer Operations using complex tools, programs, and tasks Leads ongoing reviews of Customer Operations business processes and develops optimization strategies Stays up to date on the latest process and IT advancements to automate and modernize Customer Operations processes Strives to understand the needs and use cases of our customers Escalates issues to Problem Management and/or aid in technical resolutions as appropriate Provides follow up with required individuals to ensure successful problem ownership Develops customer support processes to assist and improve customer experience as we grow as a company Provides support analytics and customer experience data to assist application design improvement and product implementations Utilizes Support case data to drive training and education development Supports business cases to assess the relative benefits of product enhancement Identifies trends that highlight necessary changes in implementation/integration processes Serves as the internal representation for voice of the customer on new or already existing products Functions as the solution catalyst to drive customer satisfaction and product improvements Takes initiative to get work done and helps team by providing direction and support as needed Acts as a liaison between customer support and business groups such as Product Management and Development by persuasive, clear, and concise communication of product use cases that define customer stress points, translating user needs into clear, well-defined user stories Utilizes Support Knowledge Base (KCS) to drive issue prioritization and push left opportunities, and takes ownership of the necessary analysis and actions to drive these activities as the Knowledge Domain Expert (KDE) Facilitates open dialogues and builds and maintains relationships across the organizations, with teams and individuals, balancing individual interest while being fair to others across business units and functions Acts as escalation point for technical and transactional issues that occur within Customer Support, including issues emanating from third party vendors Effectively communicates actionable insights and recommendations to leadership for areas of improvement Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks that facilitate high productivity and effective solutions Required Qualifications B.S. degree in Computer Science, MIS, Engineering, or related discipline/experience, or a combination of education and related work experience 5+ years in a technical customer-facing support role within an agile environment or 2+ years of experience in a Business Analyst role Experience with CRM tools such as Salesforce Strong analytical ability to review historical data and identify trends and outliers as areas of focus Excellent knowledge analysis and productivity tools, including but not limited to Microsoft Excel, Word, PowerPoint, and data analysis tools related to ANSI X12 EDI transactions Experience with analytics tools like Tableau and Google Analytics preferred Experience with RPA tools like UiPath preferred A technical mindset with great attention to detail High quality organizational and leadership skills Ability to work well with others and resolve any conflicts that may arise between different viewpoints Ability to communicate effectively and collaboratively with Product Managers, Developers, and Executive Leadership in pursuit of achieving customer satisfaction goals Sound project management skills, with well-developed organizational skills Excellent verbal and written communication skills Strong team player Skilled in leading meetings, setting agendas, driving decisions, and negotiating GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

General Summary CSA II is an experienced primary contact handling more complex customer issue. Proficiently uses the knowledge base and Salesforce for in-depth research and recording. Collaborates with the team (including mentoring) to find timely solutions and effectively escalates when needed. Significantly contributes to the knowledge base with detailed information and may guide CSA I contributions. Roles & Responsibilities Acts as a primary point of contact at GHX for customers reaching out via, email, and the GHX Community Web Portal for more complex scenarios at base level with shorter TAT (6 hours). Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information, handling more complex inquiries. Provides assistance and mentorship to CSA I as needed. Works cooperatively with other team members, including mentoring tenured teammates, and departments to develop effective and timely solutions for customers, potentially taking a lead role in complex issue resolution. Utilizes the Customer Relationship Management System ‘Salesforce’ to proficiently record and research customer information and to record all the customer's questions, problems, and solutions, potentially identifying trends and suggesting improvements to data capture. Uses the Customer Support Knowledge Base to assist customers and provide more in-depth resolution to their problems, potentially identifying gaps and suggesting new content. Contributes significantly to the Customer Support Knowledge Base in order to provide detailed symptom and resolution information about new issues and proactively update information for known issues, potentially reviewing and editing contributions from CSA Is. Demonstrates a strong understanding of the roles and skillsets of peers and extended departments in order to effectively and efficiently escalate issues that cannot be resolved during live customer call, potentially acting as a liaison with other teams. 2+ Years of experience with relevant Customer Support Experience dealing with Cx KPIs & KRAs. Healthcare, procurement and supply chain knowledge are good to have. GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

Job Description Role Summary The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally. This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity. Required Skills Strong English language and comprehension skills with clear and effective verbal and written communication Ability to self-learn based on reviewing passed resolutions and feedback from team Ability to identify learning opportunities and self-educate where resources and opportunities are Ability review process and recognize inefficiencies and highlight it to leaders and partner in execution as required Ability to recognize problems, gather information, and escalate to leadership when Must be able to follow documented process and detail Strong accountability and integrity due to sensitive nature of information Strong customer support Grow and adapt to changing guidelines or Prioritize, multitask, and carry out projects correctly in a timely Proactively work with limited direction and/or Demonstrate the ability to exercise independent judgment and Internet savvy and computer literacy with proficiency in all Microsoft Office applications Preferably exposed to Salesforce environment for case handling. Roles & Responsibilities Provide support for external customers via email for assistance with questions, education and resolution of problems. Handle daily case work while meeting predetermined KPI and QA Accurately document all actions in daily case work and customer Identify, document, and escalate repetitive customer Solve escalated cases from Proactively maintain and contribute to team reference Aid in increasing adoption of GHX’s recommended practices for customers through daily customer Proactively call out any failures and downtimes Use and update the trackers and dashboards to understand and shift to the necessary queues Escalate and seek support for any roadblocks Participate in meetings and discussions and share valuable feedback/inputs Monitor and assist assigned projects from Delivery Managers and Volunteer if needed for additional one-time activities within the role scope Maintain data confidentiality and high work ethic Education and Experience: Tech/B.E./MCA/BCA is preferred 3-5 Years of Experience in a customer support role GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

Recruitment & Selection Assist in posting job advertisements and sourcing candidates. Coordinate interview scheduling, candidate communications, and feedback collection. Support offer letter generation, onboarding planning, and reference checks. Onboarding & Documentation Prepare and manage onboarding packages (digital/paper). Employee Records & Contract Management Maintain and audit employee files for consultants, full-time, and contract instructors. Monitor contract expiry dates and initiate renewal or termination processes. Ensure proper handling of promotions, transfers, and position changes. Time, Leave & Payroll Support Assist with monthly data consolidation for payroll via ADP. Policy, Compliance & Training Assist in implementing and updating HR policies (Leave, AODA, Contract Renewal, Onboarding). Ensure compliance with ESA, AODA, and all private college regulatory requirements. HR Intern & Administrative Support Supervise HR interns and monitor their weekly deliverables. Delegate research and document drafting tasks as required. Help coordinate HR audits and maintain employee data records Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Schedule: Night shift Ability to commute/relocate: Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Recruiting: 5 years (Preferred) Human resources management: 5 years (Preferred) Language: English (Preferred) Location: Bodakdev, Ahmedabad, Gujarat (Required) Work Location: In person