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2.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
General Summary CSA II is an experienced primary contact handling more complex customer issue. Proficiently uses the knowledge base and Salesforce for in-depth research and recording. Collaborates with the team (including mentoring) to find timely solutions and effectively escalates when needed. Significantly contributes to the knowledge base with detailed information and may guide CSA I contributions. Roles & Responsibilities Acts as a primary point of contact at GHX for customers reaching out via, email, and the GHX Community Web Portal for more complex scenarios at base level with shorter TAT (6 hours). Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information, handling more complex inquiries. Provides assistance and mentorship to CSA I as needed. Works cooperatively with other team members, including mentoring tenured teammates, and departments to develop effective and timely solutions for customers, potentially taking a lead role in complex issue resolution. Utilizes the Customer Relationship Management System ‘Salesforce’ to proficiently record and research customer information and to record all the customer's questions, problems, and solutions, potentially identifying trends and suggesting improvements to data capture. Uses the Customer Support Knowledge Base to assist customers and provide more in-depth resolution to their problems, potentially identifying gaps and suggesting new content. Contributes significantly to the Customer Support Knowledge Base in order to provide detailed symptom and resolution information about new issues and proactively update information for known issues, potentially reviewing and editing contributions from CSA Is. Demonstrates a strong understanding of the roles and skillsets of peers and extended departments in order to effectively and efficiently escalate issues that cannot be resolved during live customer call, potentially acting as a liaison with other teams. 2+ Years of experience with relevant Customer Support Experience dealing with Cx KPIs & KRAs. Healthcare, procurement and supply chain knowledge are good to have. GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Posted 1 month ago
5.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Role Summary- The Managed Services Manager will lead a team to meet the implementation and service goals of this quickly growing product while maintaining a high level of customer satisfaction. The manager will interact with internal stakeholders and GHX North America leadership to provide operational oversight and ensure we meet our delivery targets. Required Skills- Excellent communication skills; verbal, written, and electronic. Ability to identify learning opportunities and self-educate where resources and opportunities are present Teamwork and team development focused Leadership qualities and skills Efficiency, organization, and effective time management Attention to detail Customer service/interpersonal skills Efficient in Excel or other similar reporting tools Monitors departmental capacity and provides pro-active visibility into potential bottlenecks. Tracks, analyzes, manages, and communicates service deliver- related metrics Able to create capacity models and conduct capacity assessments for the Program/Project Aggressively pursues opportunities for continuous improvement to internal processes and tools. Roles & Responsibilities- Hire, manage and oversee a team of GHX FTEs and contractors as applicable in delivering GHX Managed Services to our customers Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions within Managed Services Provides support analytics and customer experience data to assist application design improvement and product implementations. Conduct performance management and track KPIs for FTEs to ensure customer deliverables are met Oversee individual contributors and conduct 1on1s to increase performance and foster open communication and collaboration Build and develop the team: Establish hierarchy of responsibilities and concentrations as needed, develop domain knowledge of new members Acts as escalation point for technical and transactional issues that occur within Managed Services Maintain operational efficiency with proactive oversight and corrections (internal QA Program) Assist product management with the operational design of managed service enhancements and make suggestions on new services driving greater customer value Escalates issues to leadership and/or aide in technical resolutions as appropriate while providing follow up with required individuals to ensure successful problem ownership Serves as the internal representation for voice of the customer on new or already existing products Effectively implement new processes or request process evolution to drive greater efficiencies as the Managed Services customer base grows Ensure appropriate staffing for coverage and monitor workload capacity. Initiate new hire processes when appropriate. Build and maintain necessary training and resource documentation Education And Experience- Minimum 5+ years of account management and managing direct reports Bachelor’s degree, or a combination of education and related experience Qualification GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Posted 1 month ago
0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Job Description General Summary CSA I Provides first-line support within the Customer Support Center, assisting GHX's important customers with inquiries and basic system usage. Develops foundational knowledge of the GHX B2B exchange, support resources, and tools, utilizing guidelines to ensure efficient and quality support. Handles diverse issues requiring logical diagnostic skills and a developing understanding of EDI-X12. Roles & Responsibilities Acts as a primary point of contact at GHX for customers reaching out via email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information. Works cooperatively with other team members and departments to develop effective and timely solutions for customers. Utilizes the Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions. Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems. Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues. Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues to CSA II & CSA IIIs that cannot be resolved at base level. 6+ Months Experience, with relevant Customer Service Experience GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Posted 1 month ago
0 years
1 - 4 Lacs
India
On-site
We are looking for an HR manager to lead our HR team. You will take ownership of all HR matters across the company from recruitment to performance reviews, wage reviews, disciplinary action, and learning and development. To perform well in this role you should have experience as an HR manager, or other senior roles in the HR team, and knowledge around all legal requirements in this role. HR Manager Responsibilities: Consistently recruiting excellent staff. Maintaining a smooth onboarding process. Training, counseling, and coaching our staff. Resolving conflicts through positive and professional mediation. Carrying out necessary administrative duties. Conducting performance and wage reviews. Developing clear policies and ensuring policy awareness. Creating clear and concise reports. Giving helpful and engaging presentations. Maintaining and reporting on workplace health and safety compliance. Handling workplace investigations, disciplinary, and termination procedures. Maintaining employee and workplace privacy. Leading a team of junior human resource managers. HR Manager Requirements: Bachelor’s degree in human resources management or equivalent. Experience in human resources or related field. Ability to build and maintain positive relationships with colleagues. Experience in educating and coaching staff. Experience in conflict resolution, disciplinary processes, and workplace investigations. Experience in following and maintaining workplace privacy. Ability to give presentations. Knowledge of relevant health and safety laws. Experience using computers for a variety of tasks. Competency in Microsoft applications including Word, Excel, and Outlook. Job Type: Full-time Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Commission pay Performance bonus Quarterly bonus Yearly bonus Work Location: In person
Posted 1 month ago
0 years
3 - 5 Lacs
Gurgaon
On-site
Job Description To implement strategy for the successful project executions specifically in terms of Contracts Administration and Legal requirements for all operational projects across various sectors. Instrumental in evaluating and interpreting the Contractual terms and conditions, critical contractual correspondence with Client/ Authority and Contractor/ Concessionaire such as Extension of Time, Suspension, Termination, amendment to the conditions of the Contract / Supplementary Agreements, etc. I support multiple project execution teams across all Business Units and is responsible for the Contract Administration, Dispute Resolution and Arbitration, Litigation, for all projects. I am also engaging with clients on a regular basis to understand expectations and ensure satisfaction. Qualifications B. Tech/ M. Tech Additional Information Review correspondence from contractors/clients on contractual matters and advise BU/FU on the line of response ➢ Review and analyse requests from contractor for variations and vet their solutions contractually ➢ Advise on stage payments to contractor regarding statutory and contractual recoveries thereof with respect to provisions in the contract ➢ Review and analyse the claims that may be received from contractor contractually and give his advice on the same ➢ Advise BH/FU on matters that must be referred to the client as per contract for acceptance/final decision e.g. extension of time, variation, suspension, termination, etc. ➢ Meeting with the BH/FU on a regular basis to review contractual issues/ problems and formulate necessary mitigation strategy in line with available contractual remedies ➢ Exercising and stating remedies, as appropriate, where a contractor’s performance is deficient. ➢ Resolving disputes and arbitration, as the case may be, in a timely manner. ➢ Documenting significant contractual events such as Contract signing, formulation of MOU/JV agreements, contract amendments/supplementary agreements, etc. ➢ Submit periodic reports on Contractual issues, Dispute & Arbitration, litigation, etc. to the management ➢ Ensure all compliance and auditing requirements related to Contract Administration, Legal as per the company's policies, guidelines and procedure
Posted 1 month ago
0 years
3 - 4 Lacs
Gurgaon
On-site
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description HR Business Partners perform a specialized type of HR work focused on HR consulting to the business including: HR consulting and coaching (e.g., working with business leaders to solve significant people and cultural issues, provides expertise in technical and regulatory aspects of employment including hiring, termination, performance management, rewards, etc.) Enabling business change (e.g., supporting the talent aspects of organization structure changes, talent integration related to mergers & acquisitions, etc.) HR program advocacy (e.g., communicating the business value of HR initiatives, managing HR program roll out to minimize business disruption, etc.) Partnering with the business and talent management/staffing and recruiting colleagues on key talent initiatives (e.g., workforce planning, hi-potential employee development, succession planning, etc.) Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise. Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Posted 1 month ago
0.5 years
4 - 6 Lacs
India
On-site
We are looking for a proactive & highly skilled Technical Support Engineer to provide exceptional technical support to overseas projects, working in rotational shifts to ensure 24/7 availability. This role involves troubleshooting complex issues across cloud platforms, networking, application architectures, and DevOps toolchains. The ideal candidate should be self motivated, a collaborator, agile and a continuous learner. Key Responsibilities Provide technical support and troubleshoot issues related to cloud platforms and services such as Fargate , ECS , DynamoDB , BigQuery , SNS etc. Understand the problems by consuming logs and metrics from various sources using the services such as CloudWatch , Prometheus , Grafana , Loki , Alert Managers and Splunk etc. Analyze and resolve networking challenges, including load balancers, API gateways, reverse proxies, ingress controllers, and service-to-service communications. Work on issues related to client-server communications, firewalls, and virtual machines. Collaborate with DevOps teams to manage and troubleshoot toolchains like Docker, Kubernetes, Jenkins, Ingress Controllers etc. Act as the first point of contact for technical queries and escalate issues when necessary. Liaise with development and operations teams to identify root causes and resolve incidents effectively. Document troubleshooting steps, solutions, and maintain a knowledge base for recurring issues. Collaborate with cross-functional teams to implement best practices for monitoring and incident response. Participate in shift handovers and provide timely updates on ongoing issues. Technical Skills Cloud Platforms and Services Hands on knowledge working with Fargate and ECS for managing and troubleshooting containerized workloads. Proficiency with DynamoDB and BigQuery for analyzing data and take decisions based on the analysis. Hands-on knowledge of SNS for debugging message delivery issues and integration workflows. Monitoring and Logging Tools Proficiency in CloudWatch Logs , Loki , and Splunk for consuming and analyzing logs to identify and resolve issues. Hands-on knowledge with Prometheus and Grafana for analysing metrics using dashboards and monitoring system health. Knowledge of Alert Manager for configuring and managing alert escalation. Ability to interpret metrics from various sources and create actionable insights. Networking and Security Understanding of load balancers (e.g., ALB, NLB) for distributing traffic and troubleshooting connectivity issues. Knowledge in API Gateways like AWS API Gateway or NGINX for managing API traffic. Knowledge of reverse proxies and ingress controllers (e.g., NGINX Ingress , Traefik ) for managing internal/external traffic. Understanding service-to-service communications , including DNS, HTTP/HTTPS, and gRPC protocols. Hands-on knowledge with firewalls , security groups, and IAM roles for secure communications. Troubleshooting skills for VM-related issues in platforms like AWS EC2 or equivalent. DevOps Toolchains Proficiency with Docker for managing container images and runtime debugging. Understanding of Kubernetes concepts of managing deployments, ingress setups, and pod-related issues and related troubleshooting commands and mechanisms. Knowledge of CI/CD pipeline building tools such as Jenkins, GitHub Actions, ArgoCD for building, deploying, and managing automated pipelines. Understanding of Ingress controllers (e.g., NGINX, Traefik) and SSL termination for secure routing. Troubleshooting and Incident Management Strong problem-solving skills to identify root causes using logs, metrics, and system-level debugging. Ability to document detailed troubleshooting steps and solutions for recurring issues. Collaboration and Communication Ability working with cross-functional teams (DevOps, development, and operations) to resolve incidents. Skills in effective and proactive communication to escalate issues and provide updates during shift handovers. Proficiency with tools like Slack, JIRA, Confluence, or Google Workspace for collaboration and issue tracking. Experience Required Technical Support Engineer with minimum 0.5 years of experience. Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹600,000.00 per year Benefits: Health insurance Provident Fund Shift: Rotational shift Work Days: Monday to Friday Work Location: In person
Posted 1 month ago
5.0 years
1 - 9 Lacs
Hyderābād
On-site
Role Summary- The Managed Services Manager will lead a team to meet the implementation and service goals of this quickly growing product while maintaining a high level of customer satisfaction. The manager will interact with internal stakeholders and GHX North America leadership to provide operational oversight and ensure we meet our delivery targets. Required Skills- Excellent communication skills; verbal, written, and electronic. Ability to identify learning opportunities and self-educate where resources and opportunities are present Teamwork and team development focused Leadership qualities and skills Efficiency, organization, and effective time management Attention to detail Customer service/interpersonal skills Efficient in Excel or other similar reporting tools Monitors departmental capacity and provides pro-active visibility into potential bottlenecks. Tracks, analyzes, manages, and communicates service deliver- related metrics Able to create capacity models and conduct capacity assessments for the Program/Project Aggressively pursues opportunities for continuous improvement to internal processes and tools. Roles & Responsibilities- Hire, manage and oversee a team of GHX FTEs and contractors as applicable in delivering GHX Managed Services to our customers Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions within Managed Services Provides support analytics and customer experience data to assist application design improvement and product implementations. Conduct performance management and track KPIs for FTEs to ensure customer deliverables are met Oversee individual contributors and conduct 1on1s to increase performance and foster open communication and collaboration Build and develop the team: Establish hierarchy of responsibilities and concentrations as needed, develop domain knowledge of new members Acts as escalation point for technical and transactional issues that occur within Managed Services Maintain operational efficiency with proactive oversight and corrections (internal QA Program) Assist product management with the operational design of managed service enhancements and make suggestions on new services driving greater customer value Escalates issues to leadership and/or aide in technical resolutions as appropriate while providing follow up with required individuals to ensure successful problem ownership Serves as the internal representation for voice of the customer on new or already existing products Effectively implement new processes or request process evolution to drive greater efficiencies as the Managed Services customer base grows Ensure appropriate staffing for coverage and monitor workload capacity. Initiate new hire processes when appropriate. Build and maintain necessary training and resource documentation Education and Experience- Minimum 5+ years of account management and managing direct reports Bachelor’s degree, or a combination of education and related experience Qualification GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Posted 1 month ago
2.0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
The Group You’ll Be A Part Of [[Lam India Global Hardware Technology]] [[Etch Product Group]] [[Mechanical Design Services]] The Impact You’ll Make Join Lam as a Mechanical Hardware Designer and create innovative designs that improve costs, reliability, and advancements in next-generation products. You'll apply digital design, CAD software, and interpret engineering drawings to implement designs that solve material and manufacturing process challenges. Your expertise contributes to the reliability and innovation, showcasing Lam's commitment to cutting-edge technology. In this role, you will directly contribute to creation and support of engineering drawings, bill of materials and manufacturing documentation using Engineering Change Management What You’ll Do Implement design /design changes for medium to complex parts & Provide Solutions to documentation quality issues like Problem Reports / Supplier Build issues. Create/Update CAD models/drawings for sheet metal, machined parts, complex assemblies, gas line weldments. Select OEM parts based on design requirements and best-known methods. Document and release engineering drawings, and bills of materials (BOM) using Engineering Change Management to support manufacturing. Who We’re Looking For Bachelor's degree in mechanical/ production/ industrial engineering with 2-4 years of professional experience in design engineering; or equivalent experience. 1+ Years of experience in creating simple to medium complex sub system models/assemblies using -Unigraphics-NX Expert in creating and releasing drawing package for sheet metal, machined components, tube assemblies using Unigraphics-NX & Experience in CAD data migration to NX. Solid knowledge on welding symbols, geometric dimensioning and tolerancing (GD&T) symbols, surface finish, and American Society of Mechanical Engineers (ASME) drafting standards. Knowledge on selection of OEM Components Knowledge on design for manufacturability of mechanical components Experience with metal machining and sheet metal fabrication and casting processes. Good understanding of different materials and Finish processes applicable for mechanical components. Preferred Qualifications Experience in various fabrication methods (Sheet metal & Machining) & knowledge on Cable manufacturing /Assembly Knowledge on Electrical components (Part Spec & Termination method, Cable types, Part compatibility) Experience working with Team Center & Knowledge in Engineering Change Management, SAP, PLM Knowledge and exposure to ANSI, ASME, AWS, ISO, SEMI standards applicable to semiconductor industry. Knowledge on MS office software’s like MS Excel, MS Word & MS PowerPoint Experience in global cross-functional teams within a matrix organization. Excellent communication, both written and verbal, and technical presentation skills. Our Commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Posted 1 month ago
3.0 - 5.0 years
3 - 5 Lacs
Hyderābād
On-site
Job Description Role Summary The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally. This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity. Required Skills Strong English language and comprehension skills with clear and effective verbal and written communication Ability to self-learn based on reviewing passed resolutions and feedback from team Ability to identify learning opportunities and self-educate where resources and opportunities are Ability review process and recognize inefficiencies and highlight it to leaders and partner in execution as required Ability to recognize problems, gather information, and escalate to leadership when Must be able to follow documented process and detail Strong accountability and integrity due to sensitive nature of information Strong customer support Grow and adapt to changing guidelines or Prioritize, multitask, and carry out projects correctly in a timely Proactively work with limited direction and/or Demonstrate the ability to exercise independent judgment and Internet savvy and computer literacy with proficiency in all Microsoft Office applications Preferably exposed to Salesforce environment for case handling. Roles & Responsibilities Provide support for external customers via email for assistance with questions, education and resolution of problems. Handle daily case work while meeting predetermined KPI and QA Accurately document all actions in daily case work and customer Identify, document, and escalate repetitive customer Solve escalated cases from Proactively maintain and contribute to team reference Aid in increasing adoption of GHX’s recommended practices for customers through daily customer Proactively call out any failures and downtimes Use and update the trackers and dashboards to understand and shift to the necessary queues Escalate and seek support for any roadblocks Participate in meetings and discussions and share valuable feedback/inputs Monitor and assist assigned projects from Delivery Managers and Volunteer if needed for additional one-time activities within the role scope Maintain data confidentiality and high work ethic Education and Experience: Tech/B.E./MCA/BCA is preferred 3-5 Years of Experience in a customer support role GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Posted 1 month ago
0 years
4 - 10 Lacs
Hyderābād
On-site
Job Description Role Summary This Managed Services position is responsible for excellent customer service to both internal and external parties. This role encompasses project delivery, implementation, product education, career growth of employees and development. Managed Services seeks a motivated, detail-oriented professional who thrives in a fast paced and ever-changing work environment. This position oversees Managed Services offerings and other products and services that fall under this classification. This position will report to the Manager of Managed Services while working with other support departments like Product development and Business reporting teams. The Supervisor of Managed Services executes various work requests and tasks for career development, corrective action, customer engagement, product utilization, and special projects as assigned. This position requires effective time management skills, a passion for excellent customer service, performance excellence, attention to detail, and a high level of integrity and work ethic. Required Skills Proficiency in Microsoft Office applications, with advanced knowledge of Excel Ability to work with a little direction or guidance Create outlines of new projects and process documentation Determined, detail oriented, and proactive individual Strong accountability and integrity due to sensitive nature of information Strong customer support and management skills Clear and effective verbal and written communication Salesforce knowledge or a relatable CRM tool Ability to identify and solve internal and customer problems by aiding in process upgrades Prior account management or relatable experience Ability to locate areas of time saving enhancements or product improvements for a given product or service Ability to participate and provide constructive feedback in developmental meetings with customer and GHX executives Ready to be challenged in handling expert associates and guide them to the success Ability to analyze data reports and generate insights, provide action plan to save effort and time via scalable/short term automations. Roles & Responsibilities Collaborate with customers to increase understanding and utilization of the Managed Services offering. Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues. Conduct Quality assessment over the team’s output and share feedback at associate level to drive quality. Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when appropriate. Proactively create projects and process efficiencies to constantly improve scalability, quality, and customer satisfaction. Provide clear and actionable instructions to managed service analysts for daily tasks and project work. Demonstrate effective time management of projects and meetings while adhering to deadlines. Mentor team members, refine processes, and develop resource materials. Mentor direct reports for career development and leadership skills. Effective Management of bottom performers with an achievable action plan Improve self and team work ethic through continuous coaching and education. High level oversight of customer activity and account health to increase adoption of GHX’s recommended practices. Critically think to resolve technical problems and work cross-functionally when needed. Coordinate launch schedules of assigned product offering base and raise staffing needs to management Assist with identification and development of new system enhancements to benefit department offerings. Independently identify and execute performance action plans to increase engagement of the customer. Create, learn, revise, and communicate established process to all team members including internal management. Maintain a high performing team and analyze process for areas of improvement and quality assurance. GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Posted 1 month ago
2.0 years
0 Lacs
Hyderābād
On-site
About Moove Moove is building the world’s largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model, enabling underserved mobility entrepreneurs to thrive. Moove’s growth has been fuelled by its global Uber partnership and support of leading investors and lenders, including Uber, Mubadala, BlackRock, MUFG, and many others. With operations now spanning 19 cities across 6 continents - Africa, Asia, Europe, North America, South America, and the Middle East - Moove continues to expand its offerings through strategic acquisitions and partnerships with industry leaders, including Waymo and Uber. Moove is transforming mobility to make it safer, more efficient and accessible to all, while providing economic opportunities and supporting skills development in the mobility sector. About the Role The Sales & Onboarding Executive role at Moove is a pivotal position responsible for driving the company's growth by acquiring and onboarding new customers. This role combines the skills of a dynamic salesperson and a meticulous onboarding specialist. The Sales & Onboarding Executive will engage with potential customers, understand their needs, and present Moove's innovative solutions. Additionally, they'll lead the onboarding process, ensuring a smooth transition for customers as they adopt the platform. This role demands strong communication, relationship-building, and project management skills to effectively bring new clients into the Moove ecosystem while maintaining high satisfaction levels. What You’ll be Doing Driver sourcing through field and internal / external callings Onboarding quality drivers to Moove platform with security deposits Register new drivers, and review accurate drivers’ information while ensuring compliance with Moove standards. Accurately describe Moove’s product features and benefits to drivers. Ensure all onboarded drivers are transferred to the Moove Fleet account. Clear and transparent communication to drivers on the benefits of joining Moove and walk drivers through the onboarding process and to meet the KPI matrix to be successful. Stay on top of Moove policies and procedures Welcome and greet customers delightfully. Resolve driver related issues. Work with the City Fleet Manager in building harmonious relations between drivers. What You will need for this position A Bachelor’s degree in any field such as sales, marketing, operations or any related fields. A minimum of 2 years of experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry. Excellent communication skills. Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally. Ability to work on Google and microsoft tools and data storage Ability to work independently, with little or no supervision. Ability to work in a fast-paced environment. Key Metrics Sign up of X number of drivers daily with security deposit 75% conversion from lead gen to conversion with deposit First trip to first month trip target to be mapped to performance Executive to Driver Partner knowledge transfer about Moove rentals to be monitored and evaluated basis DP first few weeks of performance Motivate drivers to meet KPI matrix to enjoy the added benefits such as daily / weekly incentives Build good relationship with external agency to assist on driver sourcing Adherence to 100% compliance Who You'll Be Working with: Directly reporting to our Sales & Onboarding Supervisor/ City Fleet Manager, and closely working with our Operations Team. About the team Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach. Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment. EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic. Moove: Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.
Posted 1 month ago
1.0 - 3.0 years
3 - 7 Lacs
Hyderābād
On-site
Location: Hyderabad, Telangana Time type: Full time Job level: Associate Job type: Regular Category: Information Technology ID: JR113862 About us We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Responsibilities The primary function of the IT onboarding and Offboarding Analyst role includes organizing and overseeing processes throughout the various new hire pre-boarding, onboarding & offboarding cycles. Utilize the appropriate system tools, and databases (e.g., SharePoint, surveys, etc..) to ensure effective information flow between HR, TA, and IT internal onboarding & offboarding support teams. Coordinate periodic daily and weekly reviews of business systems to ensure information is received timely, make recommendations, and escalate issues accordingly. Running various reports, data analysis, and coordinating remediation efforts as needed between various systems. Identify potential issues and communicate recommendations to users, internal teams, and IT management. Provide Pre-boarding, Onboarding and Offboarding customer support coordination. Planning and executing the IT onboarding and offboarding processes end to end. Support issues in a timely manner as reported by users or internal teams (HR & IT) and help reach a resolution by liaising with internal IT/HR support teams and third parties. Support IT procurement activities throughout the new hire pre-boarding and service desk request process. Monitor shared Onboarding & Offboarding Outlook mailboxes as needed. Assist with equipment collection during employee separation. Create projects with our equipment depot vendor to coordinate laptop returns, data requests and Legal holds. Asset remediation and follow up with end-users on returning old laptops. Keep asset management system updated through various termination tasks and process termination tickets accordingly. Manage and complete personal and regional project work as assigned Required qualifications Bachelor’s degree in information technology, Procurement, Accounting, Finance or related business concentration or equivalent experience. 1-3 years of experience in IT Procurement, IT Finance, Software Asset or IT Asset Management or like disciplines in a large-scale technology and data center environment Good understanding of Information Technology environment Excellent Microsoft Office/Excel skills (e.g., Pivot tables, VLOOKUPs, formulas, etc.) Special Requirements Specific to Job Effective organization, time management skills, and a strong understanding of deadlines and deliverables. Ability to manage multiple tasks and strong attention to detail. Ability to handle multiple tasks simultaneously Strong analytical skills and demonstrated problem solving skills Ability to work independently and as part of a team Demonstrate excellent interpersonal and communication skills High degree of professionalism Preferred qualifications Advanced Microsoft Office skills Proven track record of successfully onboarding customers Experience working with project life cycle and project management methodologies This position is immersed in highly complex customer interactions every day, so strong customer service and organizational skills are very important. High degree of professionalism Good understanding of business processes across most areas of business At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.
Posted 1 month ago
0 years
0 Lacs
India
On-site
Requisition ID: 44634 Job Location(s): Oragadam, IN Employment Type: Full Time Job Description Danfoss Drives is looking for a Component Engineer to join our diverse team at their Oragadam/Chennai Campus, India. This candidate will work closely with design teams to ensure component reliability, availability, and compliance with industry standards. Job Responsibilities Responsibilities for this position include, but are not limited to, the following. The individual should be capable of interpreting "Product Change Notes" and "Product Termination Notes" issued by component manufacturers. It is necessary to assess product change notes and determine their critical impact on production. Individual should identify risks associated with PCN/PTN and be able to evaluate and qualify alternative sources. Proficiency in reading and interpreting PCBA schematics is mandatory. The individual should also be able to test the boards under both no load and full load conditions. Coordination with the Engineering, Sourcing, and Production teams simultaneously is expected. Hands-on experience with Teamcenter PLM is considered an advantage. Strong oral and written communication skills are mandatory Background & Skills The ideal candidate possesses these skills. Bachelor's degree in Electrical, Mechanical, or related Engineering field. Experience in component selection, validation, and lifecycle management. Knowledge of industry standards and compliance requirements. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Possessing a robust understanding of Electrical and Electronic components is essential. Hands-on experience with Teamcenter PLM is considered an advantage. Strong oral and written communication skills are mandatory Danfoss – Engineering Tomorrow At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Posted 1 month ago
0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Job Description General Summary CSA I Provides first-line support within the Customer Support Center, assisting GHX's important customers with inquiries and basic system usage. Develops foundational knowledge of the GHX B2B exchange, support resources, and tools, utilizing guidelines to ensure efficient and quality support. Handles diverse issues requiring logical diagnostic skills and a developing understanding of EDI-X12. Roles & Responsibilities Acts as a primary point of contact at GHX for customers reaching out via email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information. Works cooperatively with other team members and departments to develop effective and timely solutions for customers. Utilizes the Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions. Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems. Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues. Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues to CSA II & CSA IIIs that cannot be resolved at base level. 6+ Months Experience, with relevant Customer Service Experience GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Posted 1 month ago
5.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Role Summary- The Managed Services Manager will lead a team to meet the implementation and service goals of this quickly growing product while maintaining a high level of customer satisfaction. The manager will interact with internal stakeholders and GHX North America leadership to provide operational oversight and ensure we meet our delivery targets. Required Skills- Excellent communication skills; verbal, written, and electronic. Ability to identify learning opportunities and self-educate where resources and opportunities are present Teamwork and team development focused Leadership qualities and skills Efficiency, organization, and effective time management Attention to detail Customer service/interpersonal skills Efficient in Excel or other similar reporting tools Monitors departmental capacity and provides pro-active visibility into potential bottlenecks. Tracks, analyzes, manages, and communicates service deliver- related metrics Able to create capacity models and conduct capacity assessments for the Program/Project Aggressively pursues opportunities for continuous improvement to internal processes and tools. Roles & Responsibilities- Hire, manage and oversee a team of GHX FTEs and contractors as applicable in delivering GHX Managed Services to our customers Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions within Managed Services Provides support analytics and customer experience data to assist application design improvement and product implementations. Conduct performance management and track KPIs for FTEs to ensure customer deliverables are met Oversee individual contributors and conduct 1on1s to increase performance and foster open communication and collaboration Build and develop the team: Establish hierarchy of responsibilities and concentrations as needed, develop domain knowledge of new members Acts as escalation point for technical and transactional issues that occur within Managed Services Maintain operational efficiency with proactive oversight and corrections (internal QA Program) Assist product management with the operational design of managed service enhancements and make suggestions on new services driving greater customer value Escalates issues to leadership and/or aide in technical resolutions as appropriate while providing follow up with required individuals to ensure successful problem ownership Serves as the internal representation for voice of the customer on new or already existing products Effectively implement new processes or request process evolution to drive greater efficiencies as the Managed Services customer base grows Ensure appropriate staffing for coverage and monitor workload capacity. Initiate new hire processes when appropriate. Build and maintain necessary training and resource documentation Education And Experience- Minimum 5+ years of account management and managing direct reports Bachelor’s degree, or a combination of education and related experience Qualification GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Posted 1 month ago
0 years
3 - 4 Lacs
India
On-site
Core Functions: Recruitment and Onboarding: Sourcing, interviewing, hiring, and integrating new employees. Employee Relations: Addressing employee concerns, resolving conflicts, and fostering a positive work environment. Compensation and Benefits: Managing payroll, administering benefits packages (health insurance, retirement plans, etc.), and conducting salary reviews. Training and Development: Identifying training needs, developing programs, and facilitating employee growth. Performance Management: Conducting performance reviews, providing feedback, and managing performance improvement plans. Compliance: Ensuring adherence to labor laws and regulations. Additional Responsibilities: Policy Development and Implementation: Creating and updating HR policies and procedures. HR Systems and Data Management: Maintaining employee records, managing HR databases, and ensuring data accuracy. Employee Engagement: Fostering a positive and engaging work environment. Offboarding: Managing the termination process, including exit interviews and benefits coordination. Safety and Wellness: Overseeing employee safety, health, and wellness programs. Key Skills for HR Professionals: Communication: Excellent written and verbal communication skills are essential for interacting with employees, managers, and external stakeholders. Interpersonal Skills: HR professionals need to build rapport with employees, manage conflict, and foster positive relationships. Problem-Solving: They need to be able to identify and resolve employee issues, address workplace conflicts, and find solutions to HR-related challenges. Organizational Skills: Managing employee records, coordinating training programs, and handling multiple tasks requires strong organizational skills. Knowledge of Employment Laws and Regulations: Staying updated on labor laws and ensuring compliance is crucial for HR professionals. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Work Location: In person Expected Start Date: 01/08/2025
Posted 1 month ago
2.0 years
1 - 3 Lacs
Kota
On-site
Job Description: Fiber Technician Position Summary We are seeking a full time Fiber Optic Technician to become an integral part of our team! You will install, test and trouble shoot SM fiber optic cables in a FTTH network. Responsibilities: Installation and maintenance of a Fiber Optics FTTH network Install, repair and resolve fiber optic systems and ensure that they work properly Take care of fiber splicing and rectify fiber optic problem areas Splice and Terminate SM fiber Perform basic to complex installation, troubleshooting & repair of fiber systems under minimal supervision Access the fiber optic splice enclosure and splice the necessary fibers directly from a bucket truck Perform fiber tests: OTDR, power meter/laser source, and scopes. Prep, tray, and splice fiber optic cable ranging from single fiber to large counts as well as perform ring cuts when needed Install demarcation enclosures, switches and other telecom equipment Fiber optic test and troubleshooting abilities Other duties as assigned Skills and Abilities Commit to safe work – there is nothing more important! Monitor, communicate and perform corrective actions to fix problems affecting any fiber or fiber related equipment Prep cable, splicing, connectors, installation of fiber optic cabinets OSP/ISP splice enclosure manufacturers Troubleshoot, diagnose, repair and/or install fiber-based services Splice and fiber issues using industry standard equipment Terminate, splice, document and test fiber optic cables Job Experience Desired: Recent Fiber Installation - Pulling/Terminating fiber cabling. Fusion splicing/terminations FOA Certification is a plus General knowledge of OTDR and Light Source and Power Meters Familiar with splice drawings and OTDR test sheets and reading traces Ability to read splicing matrix and design drawings Cable prep/single and mass fusion splicing and termination abilities Fiber optic test and troubleshooting abilities Required: Good motor vehicle driving record Excellent writing and oral communication skills Ability to interact with customers, vendors, contractors and other required personnel The individual must comply with departmental and corporate internal controls and all internal controls processes The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity Experience: Fiber Optic: 2 years Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person
Posted 1 month ago
3.0 - 9.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Key Accountabilities As a performance analyst, you will be focused on ensuring the accurate and timely delivery of investment performance and analytical reporting for various stakeholders that include Portfolio Managers, Client Groups (Sales and Marketing) and Senior Management. Review performance and portfolio analytics for use in client reports Attend to queries on fund and/or benchmark returns, asset returns or attribution results. Attend to requests from fund managers, client portfolio managers, sales & marketing on performance and attribution Produce peer fund comparison analysis based on Morningstar Direct Provide support to the Transition team and the Sales team for all transition activities (onboarding of new funds, asset transfer, fund termination, etc.) Manage the performance-specific change process with our partners (includes raising change requests, follow-up, testing and validation) Maintain the list of GIPS® composites and provide assurance that the firm complies with the GIPS® standards Maintain stakeholder relationships and manage expectations. Identify and execute continuous process improvement and automation. Maintain portfolio data to ensure accurate performance calculations. Experience / Qualifications 3 to 9 years relevant experience in a performance analysis, risk analysis or similar role CIPM or CFA is preferred (or working towards) Strong understanding of portfolio analysis including performance and attribution calculation methodologies Experience in using FactSet (B-one, SPAR and PA) is a plus. Experience in using Morningstar Direct, Aladdin or Bloomberg is an advantage. Strong Excel skills and programming language (particularly Power Query or SQL) is highly desirable. GENERAL CANDIDATE ATTRIBUTES Strong understanding of various investment processes (equity, fixed income, multi-asset, alternatives) Well-rounded knowledge of asset management operational workflows Highly organized and proactive Ability to multi-task and with strong attention to detail Ability to interact and communicate effectively. Ability to work in a high-pressure environment with tight deadlines. Audit and controls focused. Must be a team player.
Posted 1 month ago
0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Job Description What you will be doing: As a Research Analyst, you will be responsible for obtaining, reviewing, and collating information from a variety of credible sources to create or update unbiased medical device content for our online research application. Doctors, nurses, and health system executives rely on our team’s research to make informed product selection and utilization decisions that improve patient outcomes and reduce costs. The successful candidate will be a naturally curious, self-starter with a diligent attention to detail and a passion for learning and understanding medical device technology. Responsibilities Include Perform secondary research by navigating to and extracting relevant data from FDA databases, manufacturer websites, clinical trial databases, and other credible sources Collect, structure, and maintain product-specific data from various sources into appropriate fields on the Lumere research application Understand the function and intended use of different medical devices to identify technical and clinically relevant product attributes as well as group similar devices together Apply critical thinking, creativity, and resourcefulness to make decisions pertaining to data discovery, acquisition, and classification Qualifications College Graduate or higher degree in biomedical engineering, medical sciences/technology, nursing, or a related field required Experience performing secondary research using web-based resources required Experience working with medical devices, understanding of FDA regulatory pathways, and/or working in healthcare settings is strongly preferred Strong attention to detail, comprehension skills, and problem-solving ability Excellent English verbal and written communication skills Ability to multi-task and work both independently and systematically GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Posted 1 month ago
4.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Job Location HYDERABAD OFFICE INDIA Job Description Are you looking to take your career to the next level? We’re looking for a Junior Software Engineer to join our Data & Analytics Core Data Lake Platform engineering team. We are searching for self-motivated candidates, who will demonstrate modern Agile and DevOps practices to craft, develop, test and deploy IT systems and applications, delivering global projects in multinational teams. P&G Core Data Lake Platform is a central component of P&G data and analytics ecosystem. CDL Platform is used to deliver a broad scope of digital products and frameworks used by data engineers and business analysts. In this role you will have an opportunity to use data engineering skills to deliver solutions enriching data cataloging and data discoverability for our users. With our approach to building solutions that would fit the scale P&G business is operating, we combine software engineering standard methodologies (Databricks) with modern software engineering standards (Azure, DevOps, SRE) to deliver value for P&G. RESPONSIBILITIES: Writing and testing code for Data & Analytics applications and building E2E cloud native (Azure) solutions. Engineering applications throughout its entire lifecycle from development, deployment, upgrade, and replacement/termination Ensuring that development and architecture carry out to established standards, including modern software engineering practices (CICD, Agile, DevOps) Collaborate with internal technical specialists and vendors to develop final products to improve overall performance, efficiency and/or to enable adaptation of new business processes. Qualifications Job Qualifications Bachelor’s degree in computer science or related technical field. 4+ years of experience working as Software Engineer (with focus on developing in Python, PySpark, Databricks, ADF) Fullstack engineering experience (Python/React/Javascript/APIs) Experience demonstrating modern software engineering practices (code standards, Gitflow, automated testing, CICD, DevOps) Experience working with Cloud infrastructure (Azure preferred) Strong verbal, written, and interpersonal communication skills. A strong desire to produce high quality software through multi-functional teamwork, testing, code reviews, and other best practices. YOU ALSO SHOULD HAVE: Strong written and verbal English communication skills to influence others Proven use of data and tools Ability to prioritize multiple priorities Ability to work collaboratively across different functions and geographies We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide. Visit http://www.pg.com to know more. We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor. "At P&G, the hiring journey is personalized every step of the way, thereby ensuring equal opportunities for all, with a strong foundation of Ethics & Corporate Responsibility guiding everything we do. All the available job opportunities are posted either on our website - pgcareers.com, or on our official social media pages, for the convenience of prospective candidates, and do not require them to pay any kind of fees towards their application.” Job Schedule Full time Job Number R000134973 Job Segmentation Experienced Professionals (Job Segmentation)
Posted 1 month ago
2.0 years
0 Lacs
Gurgaon, Haryana, India
On-site
Do you dream of working in a company that driven by meaningful purpose? An inclusive company that empowers you to do best and be innovative? We are looking for Design Leader - Electrical Distribution (ED) & E-House (EH) | Regional Engineering Platform (REP) DELHI Mission: As part of a project team: - Acts as the leader of the technical content of the assigned customer project(s) and/or workpackage(s), and functionally reports to Technical Senior Engineer responsible for the whole technical scope of customer projects. - Makes sure customer technical requirements are fulfilled (in terms of performance, quality, costs and time), in compliance with the contract, and based on the Architecture & Technical specifications defined during the tendering phase. - Design Leads working in the assigned customer project(s) and/or workpackages(s) - Follow all technical aspects of customer integrated projects, starts from Tendering -to- Execution, such as : design, implementation, testing, FAT. Scope and Environment : -Part of a customer project execution/application center; -Project technical teams located spread among one or several sites/countries, requiring international collaboration with other functional teams/stakeholders. Key Activities and Responsibilities: Design & Implementation: according to her/his field of knowledge, -Perform, review, lead & approve technical design & specification activities on the assigned customer project(s) and/or workpackage(s), by leveraging Schneider Electric portfolio of products & systems in an optimized manner, in line with customer and contractual requirements (technical performance), to maximize profitability and limit technical risks -Perform basic design calculations & engineering, and detailed engineering if required. Coordination with the Project Stakeholders: -Coordinate all technical implementation activities done at factories or supplier premises and testing facilities until project closure, related to the assigned customer project(s) and/or workpackage(s); -Actively contribute to FAT preparation, and participate to actual FATs with suppliers & customers when needed -Clearly identify the inputs/outputs/interfaces of the assigned customer project(s) and/or workpackage(s) from the rest of the project technical scope -Make sure the assigned customer project(s) and/or workpackage(s) is(are) delivered according to the project budget and timeline -Provide regular progress reports and technical deliverables to Technical Senior Engineer or Project Manager Risk & Opportunity management, Change management, Alert: -Identify any potential changes versus contract or versus already-agreed design, regarding the assigned customer project(s) and/or workpackage(s) -Work closely with Technical Senior Engineer to specify the changes and their impact for Schneider Electric (including cost impact evaluation) -Alert Project Manager and Technical Senior Engineer of any substantial issue that could affect the project performance or customer satisfaction, related to the assigned customer project(s) and/or workpackage(s). Quality process, Methods, Tools: -Support Technical Engineer or Technical Senior Engineer to ensure full compliance with Schneider-Electric processes (especially CPP & TDP), and with quality instructions, safety requirements and governance principles; -Correct - or lead Senior Technicians to correct - any technical deviations or quality issues occurring during project execution, related to the assigned customer project(s) and/or workpackage(s). Community of practices & Coaching: -Maintain technical theoretical and applied knowledge; identify, get, formalize, share and promote lessons learned and best practices related to the assigned workpackages -Act as referent and/or coach Senior Technicians and junior Technical Engineers -Stay tuned on the last technical evolutions of equipment & systems, including new launches (in her/his field of engineering, acting then as a referent in the Community). -Participate actively in the capitalization and sharing of experience, contribute to engineering innovation and productivity Qualifications Education: - Minimum- B.E. or equivalent in Electrical Power Engineering or Electrical, electronics & communication engineering. Masters level is desirable. - Minimum 2 years of experience in relevant area - Electrical / Power electrical engineering overview & background in MV/ LV Electrical Distribution networks - Good knowledge of IEC standard in the field of LV & MV Switchgears, Power & Distribution Transformers, Power converters (UPS/VFD), UPS. - Experience in MV/LV network control & protection design - Desirable to have knowledge on Power System studies & its necessity - Basic knowledge in digital solution using IEC 61850, Modbus, DNP, Ethernet Protocols on electrical distribution network. - Elementary knowledge/experience in substation engineering: Layouts & sections, cable engineering (cable sizing & schedules, cable routing and supporting technologies, termination kits, control cable termination diagrams), Lighting design, Lightning protection, installation of Switchgears and Transformers, MV & LV busways, heat load estimation, auxiliary load estimation, AC & DC UPS systems, Battery Sizing, knowledge on integration with HVAC, F&G, BMS,VESDA, etc., - Technical experience in a specific market segment (O&G, Utilities, Datacenter, Transport) or in a customer application/ process is a plus Skills: - Flexibility & Reliability, Focus on technical details & Customer focus, Team player - Ability to communicate (written, verbal) in clear manner on technical issues/topics. - Ability to work and cooperate in international and inter-cultural environment - Software tools literacy: MS Office, Acrobat, AutoCAD, ePlan Other Requirements : - Willingness to travel up to 25% Languages: - English language level min B2 / C1 (fluent communication) - Other languages are a plus. Schedule: Full-time Req: 009AXJ
Posted 1 month ago
5.0 years
0 Lacs
Bighapur, Uttar Pradesh, India
On-site
“The world is yours with Meliá” Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟 MISSION: Analyses the P&L of the business units to optimise results and achieve objectives. Performs control functions within the business units. Proposes and supports improvements in their area and other areas of the business unit thanks to their knowledge about the business unit. What will you have to do? OPERATIONS Ø Directly supervises the Administration and Dry Storage areas of business units in their OC, ensuring compliance with company policies and procedures. Ø Consolidate and analyse feedback received from hotels in their area of responsibility about needs and opportunities Ø Advises the business, providing an overall vision to the different departments, supporting them in the decision-making process and identifying opportunities for improvement. Ø Analyses relevant information (financial or otherwise) from operational departments in order to maximise results. Ø Proactively aims to improve profitability in the business units in their OC, detecting synergies and maximising results. Ø Ensures the correct opening or disaffiliation of business units within their OC from the point of view of the Administration and Dry Storage functions. Ø For new hotel openings, implements procedures, manages duties specified in the contract and controls the pre-opening budget. BUDGET/CLOSE OF ACCOUNTS Ø Transfers specific local needs regarding the budget to the business units. Ø Works with the Operations Director and OC Executive Committee to prepare the cost and revenue budgets for the Operations Centre following the guidelines received. Ø Ensures compliance with the budget, detects the causes of any deviations, defines the corrective measures required to minimise the impact and monitors those measures together with the Director of Operations. Ø Implements the local close of accounts and reviews the correct implementation of the centralised monthly closure process, ensuring that the results reflect the reality of the business. Ø Implements the forecasting and reforecasting process in the Operations Centre together with the rest of the executive committee, analysing the evolution of the actual data and future trends as well as developing different scenarios. Ø Analyses the reason for deviations and supports the implementation of corrective actions in business units. CONTROL Ø Applies the Hotel Management and Accounting rules, processes and procedures in the Operations Centre. Ø Safeguards supplier contracts, insurance policies and legal documents for the business unit. Ø Assists with internal audits, defining action plans to resolve any incidents reported. Ø Assists in external audit processes. Ø Supervises and ensures proper internal control within the OC and business units. Ø Receive a monthly copy of cash control reports for hotels in their OC and reports on any relevant incident. This is received through MHS or the hotel administration team, depending on whether the hotel is served by MHS. Ø Supervises and ensures the optimisation of cost items that affect the results of each hotel. Ø Supervises warehouse management in the business units. Ø Directly supervises the team that carries out tasks that require a local presence, ensuring the correct delivery of administration and dry storage services in the business units. INVESTMENTS Ø Analyses investment requests from business units, preparing Business Cases to determine their viability. Ø Supervises the progress of works with regard to their cost compared to budget. Ø Monitors the projects carried out and investments made within their business units to ensure that the commitments that were made are met. CORPORATE/FINANCIAL Ø When the Operations Centre is responsible for an entire country, prepares the annual accounts for the companies and coordinates the external audit process. Ø In managed hotels or joint ventures, provides support in the relationship and in preparing reports for the hotel owners Ø He assists in the preparation and monitoring of the cash budget for the business units under their responsibility. If the Operations Centre is responsible for an entire country, also takes into account the corporate scope. Ø If the Operations Centre is responsible for an entire country, supervises compliance with tax obligations and assists in the management of possible inspections by the tax authorities. Ø Has joint power of account management together with the Director of the OC TRANSACTIONAL Ø In hotels that receive a centralised Credit Management service from Hotel Services, monitors the amount pending payment, the service received and compliance with SLAs. Ø In other hotels, monitors the payment collection process implemented in the Operations Centre to ensure request for payment and collection within the defined deadlines in order to reduce the average collection period and avoid non-payments Ø In hotels that receive a centralised service from MHS, monitors the service received and compliance with SLAs. Ø Monitors processes and compliance with standards and provides constant training for the team under their responsibility. Ø Identifies and proposes improvements to optimise efficiency in their work and in the work done by the administration team under their responsibility. REAL ESTATE Ø Handles the required documentation for (sub)leasing and space leasing contracts, ensuring that all documents in place are valid. Deposits security deposits with the competent body in a timely manner. Invoices the agreed leases, calculating variable rents, scaling such as CPI updates, as well as other expenses that need to be re-invoiced. Follows up in case of non-payment. ECONOMIC-FINANCIAL Ø Participate in the preparation of their department's budget according to the set guidelines. Ø Follow up on the defined budget, ensure compliance with it, and report any deviations that may occur within the department to the Business Partner. Participate in the definition of the necessary corrective measures to minimise negative impacts and monitor them together with the Business Partner. Ø Participate in the preparation of projections by providing information on their department. Ø Analyse the reason for deviations, participate in the definition of corrective actions and promote the implementation of corrective actions within their department. Ø Periodically, analyse the P&L of their department, review all departmental revenues and expenses, seek to maximise results and identify opportunities for improvement with the support of the Business Partner. Ø They are aware of the hotel’s economic results, as well as the impact of their department on them. Convey detailed information to their team. Ø To ensure the fulfilment of their department’s economic goals while being aware of the hotel’s economic goals, as well as their fulfilment. Convey information to their team, clearly. Ø They are responsible for all orders, both for the purchase of materials and for the contracting of services, for their department, as well as for placing and confirming them in accordance with the established procedure. Ø Control and monitoring of their area’s Operational PAI, respecting the timings set by the company. Ø Ensure compliance with the applicable regulations in the daily processes of their department, which affect the department's performance and internal control. Ø Collaborate on departmental review points during audits and establish action plans to address the reported issues. Ø Analyse and solve possible incidents that may arise within the department, which are reported through the cash and production control that is carried out daily by the administration department or MHS. HUMAN RESOURCES Ø Annually review the training plan with the hotel General Management and HR area, in order to propose training actions based on the needs of the team. Ø Be knowledgeable of the development plans and tools in Human Resources and promote their use (Melia Home, climate, E-Meliá, development plans, Moving-Up, Graduates Programs, Code of Ethics...). Ø Identify high potential staff and actively participate in the development of their team and trainees (if applicable). Ø Conduct their team’s performance reviews. Ø Be knowledgeable and analyse the climate results of their department. Design together with the team the action plans and implement them, while ensuring participation in the measurement period. Ø Ensure the participation of their team in the wellness programmes made available to them. Ø Promote the use of social media following the guidelines established by the company. Ø Actively participate in the recruitment of their team and its dissemination on social media. Ø Keeping track of the presence of the staff under their command, planning work shifts, absence control, as well as promoting the use of the holiday period by team members. Ø Ensures, in coordination with HR, the physical delivery of uniformity (depending on the hotel, Housekeeping is in charge of this task), name tag, locker key and PPE to new associates in the team, as well as ensuring their return at the end of the contract. Ø Inform HR of possible extensions, termination of contracts and any other incident in the performance of their work that could lead to a warning or sanction. Ø Manage payroll payments together with HR (overtime, days off, night work, etc.). Ø Be knowledgeable of the sizing ratios and applying the staffing guide defined for their hotel, making proposals for revision when required by the operation. What we are looking for? At least 3/5 years of experience in the role in Hospitality or Hotellerie University education in Business Administration/ADE, Finance and Accounting Advanced English and the knowledge of a second language will be a plus Knowledge of hotel business management and their specific requirements Knowledge of projections, budgeting, financial results reporting... etc. Knowledge of accounting and financial regulations Management of economic and financial systems Knowledge of hotel operations Tool management: PMS, SAP, Office Package Because belonging to the great Meliá family is being VIP You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉 At Meliá we are all VIP 🌟 Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. If you want to be “ Very Inspiring People “, follow us on: INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR
Posted 1 month ago
2.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. How You'll Make An Impact Review insurance applications related to property and liability risks, such as homeowners, commercial property, or general liability policies. Analyze the applicant's information, including property details, occupancy, claims history, and other relevant documents. Determine the appropriate coverage limits, deductibles, and premium rates for each property and liability insurance policy based on the applicant's risk profile, industry standards, and underwriting guidelines of the carrier. Communicating & collaborating with insurance agents and brokers to gather additional information, clarify details, and negotiate terms. Ensure compliance with company policies, industry regulations, and legal requirements & follow established underwriting guidelines and procedures to maintain consistency and fairness in decision-making process. Maintain accurate records of all underwriting decisions, correspondence, and supporting documents. Organize and manage underwriting files to ensure easy retrieval and reference. Create & maintain internal reports Collaborate with onshore counter parts to ensure smooth workflow About You Bachelor's degree in a related field (e.g., finance, business, or insurance) 1 or 2 years of experience as an Underwriter or in a similar role for UW L1 and 2 respectively Strong analytical and decision-making skills Excellent attention to detail and accuracy Knowledge of insurance industry regulations and guidelines Effective communication and interpersonal skills Ability to work independently and as part of a team Candidates with AU/AINS/CII/CPCU will be preferred Knowledge of how insurance industry works in countries like UK, Australia & US preferred Additional Information We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Posted 1 month ago
5.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. Overview As part of Gallagher's global digital experience team, the Digital Content Writer will help move our business forward by creating dynamic digital experiences that drive leads to Gallagher websites through compelling, optimized written content. It is an exciting time to be a part of our Corporate Digital Marketing team as we work to unify our global and regional business units and practice. As the company navigates its digital transformation, the digital experience team will lead the digital marketing team on user-center research, user experience, content strategy and SEO to improve digital customer experience on our digital marketing platforms. How You'll Make An Impact You are a writer that creates content with SEO top of mind for multiple brands. You write for digital audiences and multiple customers (individuals, small business to global enterprise) and you incorporate empathy in your writing. You research the subject from participating in internal interviews to competitive research to understand the topic and gather the information needed to develop the content on the given subject and ask questions when the subject matter is unclear. You feel comfortable using analytics to make data-informed decisions about content and page flow. You want to be part of a growing team that enjoys having no two days alike, working alongside a talented digital marketing team while having the flexibility to maintain work/life balance. You are a skilled communicator who can interview and manage expectations of global stakeholders (Marketing and Sales). You bring B2B and B2B2C writing expertise and have a variety of content projects under your belt (insurance and consulting for a primarily B2B audience a plus). You adapt the tone and voice to brand guidelines. You are flexible and organized; you must be able to keep multiple projects moving forward at the same time and able to write for a US and UK audience. You are collaborative with the team and inquisitive to ask questions. You are excited to learn new tools and systems and can quickly adapt to using them in. Write and edit compelling content for digital properties, including new global and existing websites, using SEO best practices to engage audiences and drive leads. Initiate and plan content from conducting research, gathering information and developing content briefs with stakeholders to interviewing stakeholders and reviewing drafts with stakeholders to approve optimized content including prototypes of content in Figma. Work on day-to-day requests from stakeholders, such as editing and optimizing new web content requests within Workfront. Ensure your content uses the proper tone of voice and styles for each brand. Understand the design and functionality behind the content with a focus on how to serve the audience and drive leads to deliver the right information at the right time. Assist with content audits on all Gallagher domains to measure content effectiveness, recommend changes, draft enhancements and discuss content opportunities with stakeholders. Use Google Analytics, search, business data, interviews and UX research data to improve and scale content across digital properties. Work with the project team to manage content workflow and proofing/editing of content both before and once it is on a webpage. Work closely with the global web team, design, SEO, UX Research and Marketing leads across divisions and regions. Continually improve content processes and tools Stay informed on competitors and their differentiators globally. About You Bachelor's Degree and/or minimum of 5 years of experience working with digital marketing teams and stakeholders. Must be fluent in English (US and UK) with exception written and oral skills and be able to meet with all levels of Sales and Marketing. Prior experience as content developer within B2B/insurance and risk management a plus Digital first expertise - developing content for global websites, from creating new content and writing for SEO to indicating topography styles and proofreading the site in preview environment for engagement and leads. Skilled at collaborating with digital teams and marketing and sales stakeholders. Tools and platforms our content team uses: Google Analytics, Figma, Smartsheets, Trello, Workfront with knowledge of: Marketing Cloud, Usertesting.com, Hotjar, and Qualtrics. Ability to manage a multitude of projects at different phases with different global regions and follow-up with stakeholders to keep project moving forward. Flexibility to meet with global stakeholders. Demonstrated experience in developing content leveraging data and business goals to drive engagement and conversion across many industries. Demonstrated experience working on multiple projects of all sizes at the same time. Additional Information We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Posted 1 month ago
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