Teradata DBA

Role Overview: As a Production Specialist at Wipro Limited, your main objective is to support process delivery by ensuring the daily performance of the Production Specialists, resolving technical escalations, and enhancing the technical capabilities within the team. Key Responsibilities: - Oversee and support the process by reviewing daily transactions based on performance parameters. - Review performance dashboards and team scores to identify areas for improvement. - Provide technical support and guidance to the team to enhance performance parameters. - Record, track, and document all queries received, along with problem-solving steps and resolutions. - Ensure adherence to standard processes and procedures for resolving client queries. - Resolve client queries within defined SLAs. - Develop an understanding of the process/product to facilitate better client interaction and troubleshooting. - Document and analyze call logs to identify recurring trends and prevent future issues. - Identify and escalate serious client issues to the Team Leader if needed. - Ensure all necessary product information and disclosures are provided to clients. - Handle technical escalations by diagnosing and troubleshooting client queries effectively. - Manage and resolve technical roadblocks as per SLA and quality requirements. - Escalate unresolved issues to the appropriate authority in a timely manner. - Provide product support and resolution by guiding users through step-by-step solutions. - Offer alternative solutions to retain customers and clients" business. - Mentor and guide Production Specialists to enhance their technical knowledge. - Conduct trainings (Triages) to bridge skill gaps and improve team capabilities. - Stay updated with product features, changes, and updates through relevant trainings. - Identify common problems and recommend resolutions to the team. - Update job knowledge through self-learning opportunities and maintaining personal networks. Qualifications Required: - Mandatory Skills: Teradata DBA - Experience: 5-8 Years Join Wipro and become a part of our modern reinvention journey. Be a member of a team dedicated to digital transformation and constant evolution. Realize your ambitions with us. Applications from individuals with disabilities are encouraged.,