87 Telnet Jobs - Page 2

Area(s) of responsibility About Us Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities. Job Summary The IT (Mac) Specialist will be responsible for supporting primarily Mac workstations & Laptops, performing software updates, Installation, imaging, setting up devices and more! Would be responsible for acting as the first line of technical support for our employees, as well as the go-to person for MAC OS related technical support. Experience Required- 4-6 Years Location - Noida/Pune/Bengaluru/Mumbai/Chennai Mode - Hybrid Notice Period - 0-15 Days Job Description Mandatory Skills Should have worked as an engineer providing support Apple MAC devices for a minimum of 6+ years. Preferably an Apple Certified Support Professional (ACSP). Hands on working knowledge of jamf Should be proficient in installing, configuring & troubleshooting enterprise level software on the MAC device such as DLP, CASB, EDR, office 365, SCCM Client etc. Should understand Proxy, WPAD settings & SMB on a MAC device. Should be comfortable in utilizing shell & its utilities, such as Ping, Traceroute, telnet etc. Should be proficient in upgrading OS & its security patches, along with security patches related to third party applications. Should be proficient in installing Network/Local printers as well as shared drives. Should have good knowledge on Mac M1/Intel chip, file system, storage, encryption, networking concepts. Show more Show less

Join our Team About this opportunity: We are currently looking for a dedicated IT Infrastructure Engineer to ensure that our IT services are delivered as expected to all stakeholders and end users. This role is fundamental to the technical and process delivery of services within our IT Infrastructure Operations India portfolio. Empowered within Digital Infrastructure Operations, the successful candidate will be tasked with coordinating, communicating, and, when necessary, circumventing standard support processes to ensure the optimal approach to service restoration or risk mitigation. Purpose: To provide L1 support on Incidents resolutions and technical operations on wide area network technologies & Products such as Routers, Switches, Firewalls, proxies, load balancers, VPNs, Cloud, Windows & Linux servers, etc. Key Responsibilities: Utilize strong technical skills on L2 and L3 networking protocols to support network operations. Apply understanding of cloud platforms such as GCP, AWS, Azure, and IBM to enhance network performance and reliability. Implement ITIL incident, problem, and change management practices, adhering to defined service level agreements. Demonstrate flexibility in work approach and responsibilities, including participation in 24/7 rotational shifts. Investigate and resolve network faults, handling incidents (P1 through P4) within specified SLAs. Collaborate closely with external suppliers (e.g., BT, Verizon) to address ongoing issues effectively. Report network status to key stakeholders, ensuring transparency and timely communication. Exhibit self-starter qualities, capable of working with minimal supervision. Display self-motivation and the ability to multitask efficiently. Maintain a positive and cooperative attitude, even in stressful situations. Qualification: Certifications (Preferred but Not Mandatory): CCNA (Cisco Certified Network Associate) – Fundamental networking knowledge. General networking concepts. ITIL Foundation – Understanding IT service management processes. Technical Skills: Networking Basics: OSI Model, TCP/IP, VLANs, Subnetting, Palo Alto Firewalls, Routing & Switching. Monitoring Tools: Experience with tools like BMC Helix, Nagios. Incident Handling: Familiarity with ticketing systems like SMP, Remedy, or Jira. Basic Troubleshooting: Ability to perform ping, traceroute, telnet, SSH, SNMP checks for connectivity issues. Linux/Windows Basics: Understanding log analysis and CLI commands. Cloud & Virtualization (Optional): Exposure to AWS, Azure, or GCP can be beneficial. Soft Skills & Competencies: Strong analytical and problem-solving skills. Good communication skills (to interact with L2 teams, vendors, and stakeholders). Attention to detail for monitoring alerts and logs. Ability to work in shifts (24/7 operations). Incident documentation and escalation skills. Work Experience: Minimum 1-2 year experience, Network Monitoring or Technical Support roles. Key Differentiators Between Role Proficiencies (Optional): Primary Responsibilities: All Event management related tasks for all the IP Connectivity managed CIs by following support guidelines/ZLDs. L1 investigation based on alert occurrence & issues reported by end users Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified™ in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. Primary country and city: India (IN) || Noida Req ID: 768006 Show more Show less

Join our Team About this opportunity: We are currently looking for a dedicated IT Infrastructure Engineer to ensure that our IT services are delivered as expected to all stakeholders and end users. This role is fundamental to the technical and process delivery of services within our IT Infrastructure Operations India portfolio. Empowered within Digital Infrastructure Operations, the successful candidate will be tasked with coordinating, communicating, and, when necessary, circumventing standard support processes to ensure the optimal approach to service restoration or risk mitigation. Purpose: To provide L1 support on Incidents resolutions and technical operations on wide area network technologies & Products such as Routers, Switches, Firewalls, proxies, load balancers, VPNs, Cloud, Windows & Linux servers, etc. Key Responsibilities: Utilize strong technical skills on L2 and L3 networking protocols to support network operations. Apply understanding of cloud platforms such as GCP, AWS, Azure, and IBM to enhance network performance and reliability. Implement ITIL incident, problem, and change management practices, adhering to defined service level agreements. Demonstrate flexibility in work approach and responsibilities, including participation in 24/7 rotational shifts. Investigate and resolve network faults, handling incidents (P1 through P4) within specified SLAs. Collaborate closely with external suppliers (e.g., BT, Verizon) to address ongoing issues effectively. Report network status to key stakeholders, ensuring transparency and timely communication. Exhibit self-starter qualities, capable of working with minimal supervision. Display self-motivation and the ability to multitask efficiently. Maintain a positive and cooperative attitude, even in stressful situations. Qualification: Certifications (Preferred but Not Mandatory): CCNA (Cisco Certified Network Associate) – Fundamental networking knowledge. General networking concepts. ITIL Foundation – Understanding IT service management processes. Technical Skills: Networking Basics: OSI Model, TCP/IP, VLANs, Subnetting, Palo Alto Firewalls, Routing & Switching. Monitoring Tools: Experience with tools like BMC Helix, Nagios. Incident Handling: Familiarity with ticketing systems like SMP, Remedy, or Jira. Basic Troubleshooting: Ability to perform ping, traceroute, telnet, SSH, SNMP checks for connectivity issues. Linux/Windows Basics: Understanding log analysis and CLI commands. Cloud & Virtualization (Optional): Exposure to AWS, Azure, or GCP can be beneficial. Soft Skills & Competencies: Strong analytical and problem-solving skills. Good communication skills (to interact with L2 teams, vendors, and stakeholders). Attention to detail for monitoring alerts and logs. Ability to work in shifts (24/7 operations). Incident documentation and escalation skills. Work Experience: Minimum 1-2 year experience, Network Monitoring or Technical Support roles. Key Differentiators Between Role Proficiencies (Optional): Primary Responsibilities: All Event management related tasks for all the IP Connectivity managed CIs by following support guidelines/ZLDs. L1 investigation based on alert occurrence & issues reported by end users Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified™ in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. Primary country and city: India (IN) || Noida Req ID: 768006

About Us: Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities. Job Summar y:The IT (Mac) Specialist will be responsible for supporting primarily Mac workstations & Laptops, performing software updates, Installation, imaging, setting up devices and more! Would be responsible for acting as the first line of technical support for our employees, as well as the go-to person for MAC OS related technical suppor t. Experience required- 4-6 ye arsLocation - Noida/Pune/Bengaluru/Mumbai/Chen naiMode - Hyb ridNotice Period - 0-15 D ays Job Descript ion: Mandatory S kills• Should have worked as an engineer providing support Apple MAC devices for a minimum of 6+ y ears.• Preferably an Apple Certified Support Professional (A CSP).• Hands on working knowledge of jamf• Should be proficient in installing, configuring & troubleshooting enterprise level software on the MAC device such as DLP, CASB, EDR, office 365, SCCM Client etc.• Should understand Proxy, WPAD settings & SMB on a MAC de vice.• Should be comfortable in utilizing shell & its utilities, such as Ping, Traceroute, telnet etc.• Should be proficient in upgrading OS & its security patches, along with security patches related to third party applicat ions.• Should be proficient in installing Network/Local printers as well as shared dr ives.• Should have good knowledge on Mac M1/Intel chip, file system, storage, encryption, networking conc epts. Show more Show less

Noida,Uttar Pradesh,India Job ID 768006 Join our Team About this opportunity: We are currently looking for a dedicated IT Infrastructure Engineer to ensure that our IT services are delivered as expected to all stakeholders and end users. This role is fundamental to the technical and process delivery of services within our IT Infrastructure Operations India portfolio. Empowered within Digital Infrastructure Operations, the successful candidate will be tasked with coordinating, communicating, and, when necessary, circumventing standard support processes to ensure the optimal approach to service restoration or risk mitigation. Purpose: To provide L1 support on Incidents resolutions and technical operations on wide area network technologies & Products such as Routers, Switches, Firewalls, proxies, load balancers, VPNs, Cloud, Windows & Linux servers, etc. Key Responsibilities: Utilize strong technical skills on L2 and L3 networking protocols to support network operations. Apply understanding of cloud platforms such as GCP, AWS, Azure, and IBM to enhance network performance and reliability. Implement ITIL incident, problem, and change management practices, adhering to defined service level agreements. Demonstrate flexibility in work approach and responsibilities, including participation in 24/7 rotational shifts. Investigate and resolve network faults, handling incidents (P1 through P4) within specified SLAs. Collaborate closely with external suppliers (e.g., BT, Verizon) to address ongoing issues effectively. Report network status to key stakeholders, ensuring transparency and timely communication. Exhibit self-starter qualities, capable of working with minimal supervision. Display self-motivation and the ability to multitask efficiently. Maintain a positive and cooperative attitude, even in stressful situations. Qualification: Certifications (Preferred but Not Mandatory): CCNA (Cisco Certified Network Associate) – Fundamental networking knowledge. General networking concepts. ITIL Foundation – Understanding IT service management processes. Technical Skills: Networking Basics: OSI Model, TCP/IP, VLANs, Subnetting, Palo Alto Firewalls, Routing & Switching. Monitoring Tools: Experience with tools like BMC Helix, Nagios. Incident Handling: Familiarity with ticketing systems like SMP, Remedy, or Jira. Basic Troubleshooting: Ability to perform ping, traceroute, telnet, SSH, SNMP checks for connectivity issues. Linux/Windows Basics: Understanding log analysis and CLI commands. Cloud & Virtualization (Optional): Exposure to AWS, Azure, or GCP can be beneficial. Soft Skills & Competencies: Strong analytical and problem-solving skills. Good communication skills (to interact with L2 teams, vendors, and stakeholders). Attention to detail for monitoring alerts and logs. Ability to work in shifts (24/7 operations). Incident documentation and escalation skills. Work Experience: Minimum 1-2 year experience, Network Monitoring or Technical Support roles. Key Differentiators Between Role Proficiencies (Optional): Primary Responsibilities: All Event management related tasks for all the IP Connectivity managed CIs by following support guidelines/ZLDs. L1 investigation based on alert occurrence & issues reported by end users Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?

About the Role: Grade Level (for internal use): 09 Segment : S&P Global Platts The Role : Engineer II, PAS TECHOPS (Application Support with Linux and AWS) The Location : GURGAON Grade : 9A Shift Timings : 24*7 (Rotational Shifts) The Team : You will be working within the Operations team within Platts in India. Providing support to Platts applications that are utilized by both an internal & external global customer base. You will provide an exceptional level of support to complex applications involving operating systems, sub system and software components while working within the limits of established policies and ITIL framework. The Impact : Working to minimize the adverse impact of incidents and problems on the business and proactively identifying areas of focus to prevent the reoccurrence of future incidents. What’s in it for you : Working in a global application support team supporting users based in three time zones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations Responsibilities : Resolving logged IT incidents in order to restore service as quickly as possible using technical knowledge. Escalation of tickets to other technical teams as required. Responding to logged service requests, account administration, software installations and general application and server administration. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns. Management of major incidents via conference call, email and instant messaging systems. Composing and sending major incident notifications to business partners. Dealing with escalations in a timely manner to ensure issue is resolved to business partner’s expectations. Composing technical knowledge base documents to be used within the team. Working with external vendors to resolve service-related incidents. Connecting remotely to business partners computers to resolve issues. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide real-time server support to the daily Market on Close process as well as participating on the associated conference call. What We’re Looking For ( Basic Qualifications) : 4+ years previous experience in troubleshooting & supporting applications running on Linux & Windows server OS Previous Experience on Cloud Infrastructure. MCSA and RHL Certification (Highly preferred) 3+ years previous experience with OS/Server Patching. 3+ years previous experience with Application releases and Patching. 3+ years previous experience supporting Webservers either Windows IIS -.Net Linux apache, and WebLogic -Java Core / JMS Experience with supporting multi-tier infrastructures Superior understanding of the following Protocols, TCP/IP, HTTP(S), SSL, WWW, JMS, FTP, Telnet, DNS, DHCP, VNC,RDP, NAT, SMTP Working knowledge networking components and troubleshooting tools (Load balancers, routers, Firewall, NAT, DMZ, AWS) Tools Putty, RDP, SSH, WinSCP, MySql Query Browser, Oracle SQL Developer Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Excellent communication Skills. Preferred Qualifications : Bachelor’s Degree or 4+ years of relevant API support, or software development experience in an agile software environment Must thrive in a fast-paced, time-compressed and dynamic environment Excellent verbal and written communication skills Knowledge and practical experience with Agile development methodologies and Product Owner role Strong in .Net format for request/responses with our REST/SOAP across multiple applications that are most likely different in their method. Ability to dig into other code languages and work through customer generated code and give guidance to address their needs even if you are not an expert in that coding language. Ability to adapt quickly to change, think on your feet, communicate positively and work proactively About S&P Global Platts : At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with confidence. We’re the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets. S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping. S&P Global Platts is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.platts.com About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights . What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 316827 Posted On: 2025-06-06 Location: Gurgaon, Haryana, India

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Moving our world forward by delivering what matters! UPS is a company with a proud past and an even brighter future. Our values define us. Our culture differentiates us. Our strategy drives us. At UPS we are customer first, people led and innovation driven. UPS’s India based Technology Development Centers will bring UPS one step closer to creating a global technology workforce that will help accelerate our digital journey and help us engineer technology solutions that drastically improve our competitive advantage in the field of Logistics. ‘Future You’ grows as a visible and valued Technology professional with UPS, driving us towards an exciting tomorrow. As a global Technology organization we can put serious resources behind your development. If you are solutions orientated, UPS Technology is the place for you. ‘Future You’ delivers ground-breaking solutions to some of the biggest logistics challenges around the globe. You’ll take technology to unimaginable places and really make a difference for UPS and our customers. Job Summary Supports enterprise information systems housed in highly automated and secure centralized data centers, large computer rooms, corporate facilities, and other company locations. Ensures a stable operating environment and maximum use of system facilities. Develops effective relationships with business stakeholders and various end users. Ensures required IT services are identified, developed, and supported to the satisfaction of the stakeholders. Establishes and maintains service level agreements and is the main point of contact for all service issues. Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training. Requires full proficiency in a range of technical, analytical, or scientific processes or procedures through training and considerable on-the-job experience. Completes a variety of atypical assignments. Works within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Works with a limited degree of supervision, with oversight focused only on complex new assignments. Acts as an informal resource for colleagues with less experience. Qualification: 8+ years of experience Understanding of the IT infrastructure and its relationship to the operation Bachelor's degree in computer science, Information Systems, or equivalent preferred Primary Skills: Strong knowledge of - Server Administration Networking Linux Administration Windows Server Administration SQL Server Administration Proficient with version control (Git) Managing packages (rpm, yum, apt) Process and service management (ps, kill, systemctl, cron) Secure remote access and file transfer (ssh, scp) Shell scripting & text processing (awk, sed) Networking basics and diagnostics (ping, curl, telnet, netstat, iptables, lsof) File system operations and storage management (df, du, mount, ln) System performance monitoring (top, htop, strace) Strong knowledge of PC hardware and server architecture and networking Excellent documentation skills Excellent troubleshooting and analytical skills Excellent process management skills Proficient in Microsoft Office Secondary Skills: Basic knowledge of clustering technologies Willingness to learn new technologies Minimal supervision required Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

About The Role Grade Level (for internal use): 09 Segment : S&P Global Platts The Role : Engineer II, PAS TECHOPS (Application Support with Linux and AWS) The Location : GURGAON Grade : 9A Shift Timings : 24*7 (Rotational Shifts) The Team : You will be working within the Operations team within Platts in India. Providing support to Platts applications that are utilized by both an internal & external global customer base. You will provide an exceptional level of support to complex applications involving operating systems, sub system and software components while working within the limits of established policies and ITIL framework. The Impact Working to minimize the adverse impact of incidents and problems on the business and proactively identifying areas of focus to prevent the reoccurrence of future incidents. What’s In It For You Working in a global application support team supporting users based in three time zones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations Responsibilities Resolving logged IT incidents in order to restore service as quickly as possible using technical knowledge. Escalation of tickets to other technical teams as required. Responding to logged service requests, account administration, software installations and general application and server administration. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns. Management of major incidents via conference call, email and instant messaging systems. Composing and sending major incident notifications to business partners. Dealing with escalations in a timely manner to ensure issue is resolved to business partner’s expectations. Composing technical knowledge base documents to be used within the team. Working with external vendors to resolve service-related incidents. Connecting remotely to business partners computers to resolve issues. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide real-time server support to the daily Market on Close process as well as participating on the associated conference call. What We’re Looking For (Basic Qualifications) 4+ years previous experience in troubleshooting & supporting applications running on Linux & Windows server OS Previous Experience on Cloud Infrastructure. MCSA and RHL Certification (Highly preferred) 3+ years previous experience with OS/Server Patching. 3+ years previous experience with Application releases and Patching. 3+ years previous experience supporting Webservers either Windows IIS -.Net Linux apache, and WebLogic -Java Core / JMS Experience with supporting multi-tier infrastructures Superior understanding of the following Protocols, TCP/IP, HTTP(S), SSL, WWW, JMS, FTP, Telnet, DNS, DHCP, VNC,RDP, NAT, SMTP Working knowledge networking components and troubleshooting tools (Load balancers, routers, Firewall, NAT, DMZ, AWS) Tools Putty, RDP, SSH, WinSCP, MySql Query Browser, Oracle SQL Developer Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Excellent communication Skills. Preferred Qualifications Bachelor’s Degree or 4+ years of relevant API support, or software development experience in an agile software environment Must thrive in a fast-paced, time-compressed and dynamic environment Excellent verbal and written communication skills Knowledge and practical experience with Agile development methodologies and Product Owner role Strong in .Net format for request/responses with our REST/SOAP across multiple applications that are most likely different in their method. Ability to dig into other code languages and work through customer generated code and give guidance to address their needs even if you are not an expert in that coding language. Ability to adapt quickly to change, think on your feet, communicate positively and work proactively About S&P Global Platts At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with confidence. We’re the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets. S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping. S&P Global Platts is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.platts.com About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 316827 Posted On: 2025-06-06 Location: Gurgaon, Haryana, India Show more Show less

Experience – 1 to 2 years Location - Chennai Shift time - 6.00 pm to 3.00 am Company Description Fusion Innovative is a one-stop-shop for all technological needs with a focus on digital solutions. Our goal is to transform businesses with powerful and adaptable digital solutions that satisfy their immediate needs while unlocking opportunities for future growth. We are seeking a skilled and customer-focused Technical Support to join our support team. The ideal candidate should have a strong understanding of networking concepts and hold a valid CCNA certification. You will be responsible for troubleshooting network-related issues and ensuring high levels of customer satisfaction through efficient and effective problem resolution. Key Responsibilities: Provide technical support for network-related issues via phone, email, and remote tools. Troubleshoot LAN, WAN, Wi-Fi, VPN, router/switch configuration, and firewall issues. Monitor and maintain network systems to ensure maximum uptime. Assist clients in setting up and configuring network devices. Identify and escalate complex issues to higher-level support teams when necessary. Maintain logs of issues and solutions using a ticketing system. Ensure timely resolution and follow-up for all support cases. Collaborate with internal teams to improve product functionality and user experience. Document FAQs, solutions, and network setup guides for internal and customer use. Required Skills and Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. At least 1 year of work experience with Technical Support CCNA certification Solid understanding of TCP/IP, DNS, DHCP, VLANs, subnetting, routing, and switching. Hands-on experience with network hardware (routers, switches, firewalls). Experience with troubleshooting tools like ping, traceroute, telnet, Wireshark, etc. Strong communication and interpersonal skills. Ability to handle pressure and multitask in a fast-paced environment. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Shift: Night shift Application Question(s): What is your current CTC ? What is your expected CTC ? Are you immediate joiner? If not what will be your notice period? (in days) How many years of work experience do you have with Technical Support? Work Location: In person

About the Role: Grade Level (for internal use): 09 Segment : S&P Global Platts The Role : Engineer II, PAS TECHOPS (Application Support with Linux and AWS) The Location : GURGAON Grade : 9A Shift Timings : 24*7 (Rotational Shifts) The Team : You will be working within the Operations team within Platts in India. Providing support to Platts applications that are utilized by both an internal & external global customer base. You will provide an exceptional level of support to complex applications involving operating systems, sub system and software components while working within the limits of established policies and ITIL framework. The Impact : Working to minimize the adverse impact of incidents and problems on the business and proactively identifying areas of focus to prevent the reoccurrence of future incidents. What’s in it for you : Working in a global application support team supporting users based in three time zones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations Responsibilities : Resolving logged IT incidents in order to restore service as quickly as possible using technical knowledge. Escalation of tickets to other technical teams as required. Responding to logged service requests, account administration, software installations and general application and server administration. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns. Management of major incidents via conference call, email and instant messaging systems. Composing and sending major incident notifications to business partners. Dealing with escalations in a timely manner to ensure issue is resolved to business partner’s expectations. Composing technical knowledge base documents to be used within the team. Working with external vendors to resolve service-related incidents. Connecting remotely to business partners computers to resolve issues. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide real-time server support to the daily Market on Close process as well as participating on the associated conference call. What We’re Looking For ( Basic Qualifications) : 4+ years previous experience in troubleshooting & supporting applications running on Linux & Windows server OS Previous Experience on Cloud Infrastructure. MCSA and RHL Certification (Highly preferred) 3+ years previous experience with OS/Server Patching. 3+ years previous experience with Application releases and Patching. 3+ years previous experience supporting Webservers either Windows IIS -.Net Linux apache, and WebLogic -Java Core / JMS Experience with supporting multi-tier infrastructures Superior understanding of the following Protocols, TCP/IP, HTTP(S), SSL, WWW, JMS, FTP, Telnet, DNS, DHCP, VNC,RDP, NAT, SMTP Working knowledge networking components and troubleshooting tools (Load balancers, routers, Firewall, NAT, DMZ, AWS) Tools Putty, RDP, SSH, WinSCP, MySql Query Browser, Oracle SQL Developer Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Excellent communication Skills. Preferred Qualifications : Bachelor’s Degree or 4+ years of relevant API support, or software development experience in an agile software environment Must thrive in a fast-paced, time-compressed and dynamic environment Excellent verbal and written communication skills Knowledge and practical experience with Agile development methodologies and Product Owner role Strong in .Net format for request/responses with our REST/SOAP across multiple applications that are most likely different in their method. Ability to dig into other code languages and work through customer generated code and give guidance to address their needs even if you are not an expert in that coding language. Ability to adapt quickly to change, think on your feet, communicate positively and work proactively About S&P Global Platts : At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with confidence. We’re the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets. S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping. S&P Global Platts is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.platts.com About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights . What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 316827 Posted On: 2025-06-06 Location: Gurgaon, Haryana, India

Engineer II, PAS TechOps Gurgaon, India Information Technology 316827 Job Description About The Role: Grade Level (for internal use): 09 Segment : S&P Global Platts The Role : Engineer II, PAS TECHOPS (Application Support with Linux and AWS) The Location : GURGAON Grade : 9A Shift Timings : 24*7 (Rotational Shifts) The Team : You will be working within the Operations team within Platts in India. Providing support to Platts applications that are utilized by both an internal & external global customer base. You will provide an exceptional level of support to complex applications involving operating systems, sub system and software components while working within the limits of established policies and ITIL framework. The Impact : Working to minimize the adverse impact of incidents and problems on the business and proactively identifying areas of focus to prevent the reoccurrence of future incidents. What’s in it for you : Working in a global application support team supporting users based in three time zones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations Responsibilities : Resolving logged IT incidents in order to restore service as quickly as possible using technical knowledge. Escalation of tickets to other technical teams as required. Responding to logged service requests, account administration, software installations and general application and server administration. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns. Management of major incidents via conference call, email and instant messaging systems. Composing and sending major incident notifications to business partners. Dealing with escalations in a timely manner to ensure issue is resolved to business partner’s expectations. Composing technical knowledge base documents to be used within the team. Working with external vendors to resolve service-related incidents. Connecting remotely to business partners computers to resolve issues. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide real-time server support to the daily Market on Close process as well as participating on the associated conference call. What We’re Looking For ( Basic Qualifications) : 4+ years previous experience in troubleshooting & supporting applications running on Linux & Windows server OS Previous Experience on Cloud Infrastructure. MCSA and RHL Certification (Highly preferred) 3+ years previous experience with OS/Server Patching. 3+ years previous experience with Application releases and Patching. 3+ years previous experience supporting Webservers either Windows IIS -.Net Linux apache, and WebLogic -Java Core / JMS Experience with supporting multi-tier infrastructures Superior understanding of the following Protocols, TCP/IP, HTTP(S), SSL, WWW, JMS, FTP, Telnet, DNS, DHCP, VNC,RDP, NAT, SMTP Working knowledge networking components and troubleshooting tools (Load balancers, routers, Firewall, NAT, DMZ, AWS) Tools Putty, RDP, SSH, WinSCP, MySql Query Browser, Oracle SQL Developer Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Excellent communication Skills. Preferred Qualifications : Bachelor’s Degree or 4+ years of relevant API support, or software development experience in an agile software environment Must thrive in a fast-paced, time-compressed and dynamic environment Excellent verbal and written communication skills Knowledge and practical experience with Agile development methodologies and Product Owner role Strong in .Net format for request/responses with our REST/SOAP across multiple applications that are most likely different in their method. Ability to dig into other code languages and work through customer generated code and give guidance to address their needs even if you are not an expert in that coding language. Ability to adapt quickly to change, think on your feet, communicate positively and work proactively About S&P Global Platts : At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with confidence. We’re the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets. S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping. S&P Global Platts is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.platts.com About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf - 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 316827 Posted On: 2025-06-06 Location: Gurgaon, Haryana, India

Hiring For Commercial Business B2B Process Grad/UG with 1 year exp into Active Directory can apply. Salary upto 8.40 LPA Night shifts 5 days working Roster Off Both side cabs Gurgaon Call/WhatsApp Meenakshi 9810963147 Yashraj 9910986621 Required Candidate profile Candidate must have excellent communication skills. Must have exp into DNS / DHCP / Telnet / Share point / FSMO / Group Policy / In tunes / EXOP / ODSP / Active Directory / O365 / EPS Etc. Perks and benefits Both side Cabs

Implementation of Privileged Identity Management solutions for large scale customers across various industry verticals Worked on building teams from scratch for implementation and operations and has a fair understanding of resourcing, planning, etc. Good understanding of BEYONDTRUST Components, its architecture and has hands-on experience in complex implementations Play active role in the execution of the project and demonstrate strong technical leadership Open to travel as and when required for deployment at customer sites Implement and manage EPM use cases in the environment Troubleshooting and providing service support by diagnosing & resolving EPM solution issues and handling communications with the product vendor to resolve any product bug and SRs Primary Skill: 4 to 8 years of experience in operations OR deployment & implementation of Endpoint Privilege Management solution using leading EPM tools for large scale customers across various industry verticals on Windows and Mac endpoints Should have experience with at least 2 products from the following: Thycotic Privilege Manager, Avecto DefendPoint, BeyondTrust,PowerBroker Product specific certification is highly desirable Should have understanding of GPO and how related policies work Experience in development and implementation of BEYONDTRUST, Privileged Identity ManagementSolution. Good understanding of LDAP concepts and working experience with at least few of the following directories: Oracle Internet Directory Sun Directory Server Active Directory Tivoli Directory Server CA Directory Experience in using database client tools like Toad, etc. Experience in using standard protocols like SSH, Telnet, RDP, etc. and related tools like Putty. Experience in working with the Network devices like firewalls, routers, etc. Should have the ability to understand customer scenario and requirements (may include customized integration situations) and be capable of suggesting solutions. Excellent communication skills and ability to work with global counterparts. Knowledge of basic networking Experience in Windows and Linux operating systems from PIM integration and debugging perspective Secondary Skills: Experience of any other privileged identity manager product- IBM PIM, NetIQ PIM etc. Good to have Skills: Experience of any other privileged identity manager product- IBM PIM, NetIQ PIM etc. Knowledge of any programing language like Java, .Net, etc. Certifications: Certification in BEYONDTRUSTwill be preferred.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. Why we're hiring: GroupM is the world’s largest media investment company and a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Support Analyst to join the Global Investment Systems, an integral part of WPP IT. In this role, you will be responsible for providing day-to-day operational and application support to ensure our investment data warehouse solutions, bespoke applications, reporting and visualisation dashboards meet the agreed service level with the business. This role is based in Chennai office of GEC (Global Engineering Centre) supporting different regions globally. At GroupM, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us Reporting of the role This role reports to the Programme Director, Data Platforms, Global Investment Systems, Global Technology What you'll be doing: Being the proxy to business and working in the technology group, you get to play an influencing role on how technology solutions can, not only meet the business needs but also shape the way business operates. You get to work on various types of data solutions built upon the latest Microsoft Azure Cloud Technology Stack. Worldwide exposure as you get to work closely with the extended GroupM Technology team at the regional and global level. In this role, your goals will be: In three months: up to speed with what our existing solutions can offer and articulate well to end users having a good grasp on our technology landscape at both conceptual and operational level able to conduct demos and provide first-level support In six months: able to conduct second-level support and troubleshoot technical issues independently able to understand technology solutions in a more intimate levels so that you can provide opinions and engage a deeper conversation with the wider technology team In 12 months: able to lead and drive training plan with support teams worldwide able to mentor support analysts from the local markets across the region Troubleshoot first- and second-level technical issues raised by local markets and regional users Prioritise issues and provide immediate workarounds to critical ones as far as possible Attempt to analyse the root cause of all problems and either provide the end users with a solution, workaround, or escalate the issue to the product team Verify, manage, track, and regularly communicate the status of issues reported between the user base in the region and the product team Perform data profiling, verification and analysis Monitor server activities, resource utilisation and general health of the systems, as required Collaborate with the DevOps team to implement new releases and changes in all environments Communicate new releases and changes to local markets according to the Change Schedule Participate and support user acceptance testing, as required Maintain application usage dashboard Build end-user training materials and operational guides What you'll need: Essential Hands-on application support experience in solutions built in Microsoft technology Ability to write moderately complex SQL query statements for data analysis and profiling Hands-on experience and knowledge on how data interface and integrate between multiple systems such as sFTP, Blob, ETL artefacts, etc. Experience in using various troubleshooting tools and methods such as event viewer, analysing of log files, etc. Experience working with enterprise BI tools particularly Power BI Ability to work to deadlines and manage multiple concurrent tasks while maintaining attention to detail Self-starter with positive and proactive attitude Ability to rapidly learn new IT systems and tools Good problem-solving skills Customer-centric mindset Willing to work on shifts that support different time zones worldwide Desirable Cloud maintenance and support experience (such as Azure, GCP) Well versed in data warehousing concepts Knowledge on data modelling – relationship and dimensional Experience in media or advertising industry Experience practising Agile methodology Experience in one or more of these: Microsoft Stored Procedures, SSIS, SSAS, .NET C#, Azure Data Technology stack Basic networking knowledge (such as ping, telnet, nslookup, etc.) and experience troubleshooting network connectivity issues Basic Azure Active Directory knowledge (such as account expiry, account locked-out, etc.) and experience troubleshooting Azure/Okta Authentication issues Minimum qualifications: Tertiary qualification in Computer Science or a relevant discipline such as Information Technology, Computer Engineering, Data Analytics, etc. 3 to 5 years of full-time professional experience in applications support Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide. Show more Show less

Freshers are also apply: Requirements: Proficient with relational databases (ORACLE, MySQL, MS SQL)  Knowledge / Experience with Java or C++ (OOPs Concepts)  Experience with Internet Protocols, HTTP / HTTPs  Default ports for HTTP / FTP / MYSQL etc.  Basic knowledge of Banking  Basic knowledge of SSL Certificates, Tomcat Servers etc  Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols) Job Type: Full-time Pay: ₹8,086.00 - ₹20,965.64 per month Shift: Day shift Work Days: Weekend availability Language: English (Preferred) Work Location: In person

Job Description: Network - Understanding of ping, telnet, ipconfig , LAN , WAN, TCP Dump and wireshark analysisKNowledge on basic networking, servers and databases (LAN , WAN , Ping , telnet , ipconfig , wireshark & TCPDump)Knowledge on OSI layer knowledge TCP IP and DHCP ,DNS Network Protocols Job Location: Bangalore

Job Description Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavours to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business. This role requires strong communication skills, problem-solving abilities, and a proactive approach to ensure client satisfaction. Responsibilities Act as the first point of contact for clients reporting incidents and issues Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions Diagnose and troubleshoot technical issues, providing timely and effective resolutions Recognize and respond accordingly to systemic customer-impacting problems Collaborate with internal teams to escalate and resolve complex incidents Monitor incident resolution progress and keep clients informed of status updates Ensure all incidents are resolved within agreed service level agreements (SLAs) Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client Understand and follow company and departmental guidelines and policies for customer interaction Maintain and promote consistent behaviors and delivery across the team Stay up-to-date with product knowledge and industry best practices Effectively use knowledge base, along with all resources available to drive resolution Thoroughly and accurately document details of all client interactions in CRM system Knowledge And Experience Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science) with 1 year client support experience OR equivalent (2-3 years’) experience in a customer-facing technical support role Proven experience in a client support or technical support role, preferably in incident management Strong problem-solving skills and attention to detail Proven effectiveness in a role that requires multi-tasking and strong customer soft-skills Demonstrated relevant competency in the following areas - Adobe Acrobat, Microsoft Office products, Windows Desktop including Windows Registry PC Basic Setup, PC Hardware Troubleshooting & Understanding of Software/Hardware compatibility limitations Experience working in a SaaS environment Familiar with Client/Server Architecture including but not limited to VDI/Citrix/Virtualization, Network troubleshooting tools such as Telnet, Traceroute or Ping Awareness of Knowledge Center Support/Knowledge Article best practices, familiar with structuring process & procedure documentation Demonstrated ability to confidently deliver solutions and resolve issues Team-oriented, demonstrates a professional and cooperative attitude Exhibits flexibility, can multi-task several priorities to completion, finishes ad-hoc projects and requests when needed Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback Analytical, proactive and creative problem solver Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers Act with integrity; demonstrate adaptability; execute consistently against job responsibilities Show more Show less

A Transmission & IP Expert ensures end-to-end management of faults, incidents, and problems, with a strong focus on meeting SLA and OLA commitments. They handle the highest levels of escalation for network-related incidents and are accountable for driving resolution. You have: 4-8 years of experience with a B.E/B.Tech/M.E/M.Tech/MCA degree in Telecommunication Engineering, Computer Science or equivalent. Must have a strong understanding of ProtocolsTCP/IP,IPv4 & IPv6 addressing & IP subnetting, VLAN's, Ethernet, SNMP, management (Telnet, SSH, HTTP, HTTPS, TACACS+) Proficiency in Designing, Implementing & Troubleshooting IP/MPLS Network core and services design, including L2 VPNs and L3 VPNs, Seamless MPLS, Segment Routing. Analyse and resolve network hardware and software connectivity issues. Network Tools analysis for capacity planning and proactive fault finding. It would be nice if you also had: Knowledge & Hands-on experiences of protocols (OSPF, ISIS, BGP), signaling protocols (RSVP-TE, LDP). Relevant certifications (e.g., CCNA, CCNP, NRS-I, NRS-II) are a plus. Resolve major service outages and trouble tickets independently, ensuring alignment with Service Level Agreements (SLAs) and initiating/coordinating preventive maintenance activities. Investigate and manage complex faults, incidents, and problems by leveraging deep technical knowledge, controls, and best practices. Support the development and enhancement of fault, incident, and problem management tools by providing critical feedback and insights. Apply specialist knowledge, sound judgment, and analytical skills to solve complex technical issues using broad conceptual and practical experience. Plan and execute advanced configuration changes, problem resolutions, and contribute to the creation of detailed Methods of Procedure (MoPs) for medium- to high-risk operational activities. Collaborate across Managed Services functions, Nokia service groups, third-party vendors, and customer organizations to lead high-impact incident resolution and risk mitigation. Develop and translate global standardized procedures and checklists into customer-specific operational guidance and documentation. Lead by example as a team or shift leader by coordinating tasks, monitoring complex ticket queues, mentoring team members, and recommending improvements to performance and service quality.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. We are seeking analyst level individuals with experience working in the field of cybersecurity and a desire to help organizations improve their operations to join our team and help run the ongoing security operations for RSM clients in a variety of industries and geographic locations. Successful candidates will have working knowledge in some or all these areas – IT operations, security monitoring, active directory, IP networking and various cloud technologies. Position And Key Responsibilities At RSM, analysts work with large and small companies in variety of industries. They develop strong working relationships with their peers within the security operations center (SOC) while learning their clients’ businesses and challenges facing their organizations. Analysts work as part of a broader team under the direction of more senior analysts, threat hunters, shift leads, intelligence analysts and SOC managers in support of multiple clients. Working in a mutually respectful team environment helps our analysts perform at their best and integrate their career with their personal life. You will have the opportunity to: Role Responsibilities: Investigate security incidents using SIEM tools, automation, and other cybersecurity technologies (i.e. ServiceNow, Stellar Cyber, Hyas Insight and DNS Protect, sentinel One, ELK Stack, Virus total, Shodan, NetFlow, Passive DNS, Silobreaker, Tenable.io, Hatching Triage Sandbox) Analyze, escalate, and assist in remediation of critical security incidents. Improve and challenge existing processes and procedures in a very agile and fast-paced information security environment serving multiple clients Process IDS alerts and identifying incidents and events in customer data. Setup and execution and analysis of vulnerability scans Perform advanced analysis and investigation into alerts as they are identified Performing initial basic malware analysis utilizing automated means (static and dynamic sandbox analysis or other available tools) Incident intake, ticket updates and reporting of cyber events and threat intelligence Understanding, identifying, and researching indicators of compromise (IOCs) from a variety of sources such as threat intelligence reports and feeds Writing incident reports, process documentation, and interact with clients as required Transcribe and implement atomic indicators into a monitoring environment. Consume policy documentation and determine applicability in a network. Work with protocols at layers 2 and higher in the OSI model, to include ARP TCP, UDP, ICMP, DNS, Telnet, SSH, HTTP, SSL, SNMP, SMTP, and other common protocols that use well-known ports. Develops the playbooks to respond and recovery from various attacks/incidents. Drives the automation efforts focused on the closing cases, responding to Cyber events and analyzing data required to enable efficient response activities. Processing of Cyber Threat Intel that is used across RSM detection platforms to understand and prepare for potential threats. Threat intel is heavily used across RSM platforms drive issue prioritization. Open to working shifts in a 24x7 operations environment. Qualifications and Experience: Minimum B.A. or B.S. degree or equivalent from an accredited university by the time employment commences or prior relevant military / law enforcement experience. Computer science, information technology, information systems management, or other similar degrees preferably with a focus on information security 3-5 years’ experience working in a security operations center, networking operations center or threat intelligence capacity. Possess at least one security industry certification such as CYSA+, Security+, CISSP, SANS GIAC (GSOC, GCIA, GMON, CGCDA) Knowledge of security standards and information security and compliance frameworks, controls, and best practices, including SSAE 16, SOC 2 and SOC3, OWASP Top 10, SANS, NIST Must have a naturally curious mindset and approach to solving problems. Basic understanding of cloud technologies and their operations Experience supporting various operating systems such as Windows/Linux Understanding of IP network protocols At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com. Show more Show less

Tucows Domains is the world's largest wholesale domain registrar, playing a crucial role in maintaining the health, neutrality, and openness of the Internet through the domain name system (DNS). We operate globally under trusted brands like Ascio, Enom, Hover, and OpenSRS. Our Registry Services division is at the forefront of managing and innovating the infrastructure for gTLDs, dotBrands, and ccTLDs. With a platform capable of supporting hundreds of top-level domains and millions of second-level domains, we deliver performance, stability, and resilience to registry clients worldwide. We are excited to establish a Registry Operations Center in India to serve the newly awarded NIXI .IN TSP (Technical Service Provider) contract. This center will also support our growing presence in ccTLDs, gTLDs, and dotBrand operations globally. Why Join Tucows? We embrace a people-first philosophy rooted in respect, trust, and flexibility. At Tucows, your work can be remote-first or hybrid, allowing you to thrive from wherever you're most productive. Today, over 1,000 team members in 20+ countries collaborate to make the Internet better every day. If this sounds exciting, we'd love for you to be part of our journey. Join the herd! About the role Customer Service Advisors at Tucows are the first and only point of contact for our customers. Our focus is on customer service. That means talking on the phone with customers for hours on end, the continual pressure that comes from the non-stop flow of questions and a work schedule that rotates on a monthly basis. We seek out individuals who understand and embrace this, and we've built a team of Customer Service Careerists who thrive in these conditions. What you'll be doing: Provide direct assistance to our customers (external and internal) and work with them to resolve their concerns via Voice, Email and Chat. Own each help request, treating each customer with the utmost care, realness, integrity and timeliness. Document relevant details to help customers and your colleagues with future requests. Search our knowledgebase, training materials and rely on the experience of colleagues, seniors and managers to seek solutions. Raise widespread issues or patterns through defined channels. Tailor your communications to match your customers' skill level and conversational style. What you'll bring: This is a fast-paced and results-oriented role - you will need to show persistence, calm and control under sometimes stressful conditions Are highly organized, quality-minded and able to focus on detail. Our most successful Advisors are warm, friendly, upbeat, put a premium on communication, establishing rapport with our customers and other employees and prize helping other people. Ability to understand our customer's needs and make sure that they have the services that fit for them - whether for existing or potential customers. Can collaborate and share, not only with your peers but with everyone you work with. Aren't afraid to ask questions when you don't know or don't understand and you have a knack for integrating those answers into a growing understanding of awareness of the technical environments your customers work in. Have strong critical thinking skills and an ability to quickly resolve issues based on experience and information provided while maintaining a positive customer experience Have a good understanding of Inter-networking including switches, routers, servers, cables, racks, Firewalls, LAN, WAN, TCP/IP, DNS, latency, etc. Nice to have: IT Certifications are a plus: A+, CCNA, CCNP, Network+, MCSE, etc Ability to flex your working hours depending on need - we are a 24x7 team and participate in monthly shift rotations (morning, afternoon and evening.) Basic understanding of some of the following (email, SSL, traceroute, dig, telnet, whois, etc.) Significant experience working with domains, website building, and API's. Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality. We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Tucows and its subsidiaries participate in the E-verify program for all US employees. Learn more about Tucows, our businesses, culture and employee benefits on our site here.

Dear Candidate, We are hiring a Cybersecurity Engineer to design and implement advanced security measures to protect systems and data. Ideal for professionals with a passion for threat detection and prevention. Key Responsibilities: Monitor, detect, and respond to security incidents Conduct vulnerability assessments and penetration testing Implement secure coding and network hardening practices Maintain SIEM systems and security tooling Required Skills & Qualifications: Knowledge of firewalls, IDS/IPS, and endpoint protection Proficiency with scripting (Python, PowerShell) for automation Understanding of common threats, exploits, and mitigation techniques Bonus: Security certifications (CISSP, OSCP, Security+) Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person. Venue details Date: 7th Jun 2025 Timing : 10:00 AM-2:00 PM Location: Tata Consultancy Services, SEZ Unit, Synergy Park, Premises 2 56136, Survey Number 26, Gachibowli, Hyderabad, Telangana, 500032 Carry a hard copy of latest resume, Original ID proof and a hard copy of Pan card and Aadhar card and one passport size photo Job Description: Role DNS & Proxy Engineer Required Technical Skill Set Candidate should have Level 3/4 experience with DNS and working of DNS technology. Candidate should have some experience with Infoblox platform. Microsoft/Windows DNS experience preferred. Proxy and Zscaler experience a plus. Should be familiar with ticketing tools. Understanding of SSL, TCP/UDP, HTTP, FTP/SFTP, NTP, Telnet, NFS, SSH, LDAP, etc. SME in VPN concepts like GRE Tunnel, IPSEC VPNs, SSL & DMVPN. Blue Coat/McAfee Proxy, Multifactor Authentication, IPS, IDS Good understanding on Switching & Routing concepts Desired Experience Range 5-10 Location of Requirement Hyderabad Desired Competencies (Technical/Behavioral Competency) Must-Have Level 3/4 experience with DNS and working of DNS technology. Play a Strong Subject Matter Expert (SME) role on network DNS technologies Deep and strong understanding of firewall (Layer-2 and Layer-3), Internet proxy, DNS, SSL VPN, multi-factor authentication and IPS technologies. Ability to implement and support complex security architectures involving but not limited to the above listed technologies. Strong experience on Zscaler Maintaining various virtual private networks, web protocols, and email security. Extensive exposure on Blue Coat, McAfee proxies involving complex traffic troubleshooting. Understanding of commonly used protocols and services (e.g. SSL, TCP/UDP, HTTP, FTP/SFTP, NTP, Telnet, NFS, SSH, LDAP, etc.) Strong understanding of routing technologies including OSPF, BGP, GRE Tunnel and IPSEC VPNs with the ability to design and troubleshoot complex enterprise network infrastructure. Strong understanding of Remote Access products with 2-factor authentication systems. Good conceptual understandings of Switching & F5 load balancers. Expertise on packet capturing and deep packet analysis Experience working on process-oriented organizations involving incident, change, problem and configuration management process. Ability to analyze problems and perform Root Cause Analyses as and when required. Leading the projects Project reviews, project meetings and project delivery, Leading Technology upgrade programs Show more Show less

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. What You’ll Do: Provide telephone and email based post-sales technical support to our Arabic Speaking customers Work in Flexible Shift timing as per the need Work on ad-hoc projects, initiatives and other duties as assigned Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions Use various devices to reproduce customer environments to troubleshoot issues further Endeavor to respond to all customer requests in a timely manner while improving customer experience Technical Qualifications: Minimum experience of 3-5 years with good exposure in customer handling with different software products. Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers) Knowledge of mobile computing platforms (Android, iOS, and Windows) Knowledge of Wireless Networking, Active Sync, Certificate Services, LDAP Services, Network Access Control is essential Knowledge of AD/LDAP and exchange/Domino environments and how to integrate these infrastructure elements with MDM. Knowledge of Monitoring, Server backup and networking tools and best practices Hands on Experience in configuring High Availability, Load Balancing for Mobile Infrastructure Hands-on of LAN, WAN, NAT and DMZ, and related services like DNS, DHCP. Hands-on of basic tools to check network performance. Hands-on server experience in creating/modifying/deleting users. Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting. Hand-on of collecting and reading wire-shark logs. Understanding of at least one enterprise-level mobile device management application such as Enterprise Mobility Suite (EMS) / XenMobile/ Mobile Iron/AirWatch/SOTI is preferred. Extensive knowledge of Various IP classes and difference between Public and Private IP. Overview of MDM technology. Understanding of system files like Hosts, Windows Registry. Understanding of Well-known ports and Custom ports. Understanding of Digital certificates like SSL/TLS/Cipher Suite, Wild card certificates. Soft Skills And Communication Previous experience supporting Arabic Speaking Customers. Good communication, documentation, and soft skills. Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented) Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives Ability to communicate technical issues clearly in person, on the telephone and in written documents. Strong customer focus and ability to manage client expectations. Key traits we’re looking for: Passionate Hunger to learn and develop Team player Creativity Work hard play harder Confident communication skills If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. Show more Show less

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Responsibility Provide technical support for SOTI’s software products Work in 24x7 Shifts to support our customers globally Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution Engage your leads as and when required Use various devices to reproduce customer environments to troubleshoot issues further Endeavor to respond to all customer requests promptly while improving customer experience Communication Skills Good communication, documentation, and soft skills Linear and logical approach towards the issue Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented) Able to plan, prioritize and organize workload, consistently working within service standards and agreed-on objectives Ability to communicate technical issues clearly in person, on the telephone, and in written documents Strong customer focus and ability to manage client expectations Excellent communicator and must show resourcefulness in providing timely and effective solution Technical Competency Minimum experience of 4-8 years with good exposure in customer handling different software products. Previous knowledge of Windows 10, Windows Server 2012 R2/2016, and other technologies (i.e. SQL/Virtual servers) MDM topics MDM Architecture Android 0 touch enrollment & its Working Apple 0 touch enrollment & its Working What is Samsung Knox What is Stage Programmer VPP (Volume purchase program) ABM (apple business manager) Auto Pilot Supervised device. How to make iOS device supervised. Usage of apple configurator. Steps to collect ADB logs from the devices. Non-MDM Topics In depth Knowledge of Wireless Networking (LAN, WAN, SWITCH, Router, Load Balancer, NAT, Bridging, DORA process), Active Sync, Certificate Services, LDAP Services, DNS and Network Access Control is essential In depth Knowledge of AD/LDAP and exchange environments. In depth Knowledge of Monitoring, Server backup and networking tools, and best practices Hands-on with basic tools to check network performance. Hands-on server experience in creating/modifying/deleting users. Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting. Hand-on collecting and reading wire-shark logs. Extensive knowledge of Various IP classes and the difference between Public and Private IP. Understanding of system files like Hosts, and Windows Registry. Understanding of Well-known ports and Custom ports. Understanding of Digital certificates like SSL/TLS/Cipher Suite, Wild card certificates. Qualification B.Tech, BE, BCA (or equivalent) with 4-8 Years of Work Exp in Tech. Support Shift Timings 24*7 Language English (Excellent Verbal and Written) Working days per week 5 Days If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. Show more Show less

Education BE/BTech/ME/MTech/MCA in CS/EE/ECE/IT from a reputed University Experience 0-1 years of relevant industry experience Location: Mumbai-Vikhroli - Hybrid working model (Work-from-home (Only in Night shift) In office) 10 days/yr, 2 Months Customer Site Visit (Location: Delhi) General Skills Excellent Team player with good interpersonal & communication skills Taking responsibility of a project and customer interactions Strong technical ability to learn new fields, protocols & processes Problem-solving and thinking laterally as part of a team or individually Software Skills Software engineer with broad-based skills in software platforms. Hands-on experience or basic knowledge of Linux platform. Knowledge of Python scripting or shell scripting will be a plus. Hands-on experience of SQL will be a plus. Networking Skills Good understanding of various networking technologies and TCP/IP stack. Hands-on experience or knowledge of FTP/Telnet/SSH and router/server commands. Good understanding of Cisco/Juniper switch/router configuration and CLI. Good knowledge of Excel will be a plus. Networking certification or CCNA will be a plus. Send your resume at hr@vegayan.com Show more Show less