238 Teller Operations Jobs - Page 8

Dear Job Aspirants, Greeting from IndusInd Bank HR Team !!! We at Indusind Bank are excited to share that we are hiring for the role of SDM and ASDM / Teller- Branch Banking across Junagadh/Verval/Keshod Location. The above opportunities are for you to grab and the positions will be filled on first come first basis depending on the final selection. In case you are looking for a change and the below job profile matches your skill set, you are requested to share CV on +91-7600427341/ kinjal.upatel@indusind.com Interview results be declared the same day or in the two working days from the date/day of Interview at the max. Job Description:- Services:- Providing Seamless, Fast, Easy and Transparent services to clients on the bank Onboarding of new clients through welcome calling. Ensuring client engagement through activation of clients on mobile app, net banking and other non-branch channels. Ensuring requests and queries of clients are resolved within defined TAT Reducing compliant instance, and ensuring resolution of issues within defined TAT Increasing the client stickiness to the bank by selling FD/locker/ SIP, etc to the clients. Managing client servicing at the branch lobby and ensuring maximum client satisfaction. Sales:- Acquisition of new clients to the bank, and family accounts of existing clients Engagement with customers to increase cross selling and reduce attrition of customers. Cross-selling of products - Debit cards, Credit cards, Insurance, SIPs, MF, FD, RD. Operations:- Understanding of different process(such as account opening, KYC process, working on sysytems at IndusInd Bank Authorization & audit checks for all operation transactions. Preferred candidate profile Candidate with minimum 6 months of experience into cash handling/ accountant / cashier with any bank/ NBFC/ Financial institutions. Since we have multiple openings across Keshod/Junagadh/Veraval, you can come along/ refer this opportunity to your friends/colleagues who are suitable for the role and might be looking for a job. Interested Candidates can share CV on Whatsapp Number : + 91-7600427341 Email ID : kinjal.upatel@indusind.com Regards, Team HR IndusInd Bank

A telecaller (Immediate Joining) is one who makes outbound calls to inform or promote the company's product or service. They are responsible for carrying out, and handling the sales deals entirely over the phone.

You will be responsible for uploading, tagging, and classifying trade finance documents using our AI-based platform, Traydstream. Your work ensures accurate data capture for smooth processing by downstream teams. Required Candidate profile 1–3 years of experience in trade document processing or back-office operations Basic understanding of trade finance documents Comfortable using OCR tools and tagging systems

Job Location : All chhattisgarh Key Responsibilities: Customer Relationship Management: BROs build and maintain strong relationships with both existing and new customers. Sales and Cross-selling: They are responsible for generating new leads, cross-selling bank products and services, and achieving sales targets. Customer Service: BROs provide prompt and efficient service to customers, addressing their queries and resolving issues. Product Knowledge: They need to be knowledgeable about various banking products, including loans, investments, insurance, and other financial services. Compliance: BROs are responsible for adhering to all banking regulations and guidelines. Training and Development: They are expected to stay updated on new products, services, and banking regulations through continuous training and development. CRM Management: Daily entry of interactions with customers in the bank's CRM system is a key responsibility. Referral Generation: BROs are tasked with generating referrals for new customers. Key Skills: Communication: Excellent communication skills are crucial for interacting with customers and building relationships. Sales and Persuasion: The ability to effectively sell bank products and persuade customers to adopt new services is essential. Customer Service: A customer-centric approach and the ability to provide excellent service are vital. Analytical Skills: Analyzing customer needs and suggesting appropriate financial solutions is a key skill. Relationship-Building: The ability to build and maintain strong relationships with customers is crucial for success. Time Management: Meeting deadlines and managing multiple tasks efficiently is important. Problem-Solving: BROs need to be able to identify and resolve customer issues effectively.

The Back Office Manager provides full leadership and supervisory responsibilities. Provides operational / service leadership and direction to team members.

Branch Location : Opera House & Prabhadevi Branch Interview Date : Friday 6th June 2025 from 11 AM to 4 PM Role Details: Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all queries & concerns of customers are resolved in a timely manner. Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs. Operation- Performing requisite operation activities in branches Overall Job Description Services Providing Seamless, Fast, Easy and Transparent services to clients on the Bank Onboarding of new clients through welcome calling Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels Ensuring requests and queries of clients are resolved within defined TAT Reducing complaint instance, and ensuring resolution of issues within defined TAT Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients Managing client servicing at the branch lobby and ensuring maximum client satisfaction Sales Acquisition of new clients to the bank, and family accounts of existing clients Engagement with customers to increase cross selling and reduce attrition of customers Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD Operations Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank) Authorization & audit checks for all operation transactions Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related. Desired Candidate profile : Graduate/Post Graduate. 2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector. Age : below 32 years Desired Behavioral / Functional Traits Proficient in English & local language with strong communication skills Service attitude & Customer centric approach Natural empathy and a positive attitude towards every situation Comfortable in leveraging client relationship to achieve sales targets Process oriented with in depth knowledge on operations processes Presentable with pleasing and attractive personality. Interested candidates can walk-in to below mentioned address for an interview. Opera House Branch - IndusInd Bank Ltd., IndusInd House, 425, Dr. D. B. Marg, Opera House, Mumbai 400004. Prabhadevi Branch - IndusInd Bank Ltd., Ground Floor, Marathe Udyog Bhavan, Next to Skoda Showroom, Appa Saheb Marathe Marg, Prabhadevi, Mumbai-400025.

KRAs: Lead the entire Branch Operational activities of an individual Branch Manage a Service Team. Ensure regulatory and procedural compliance Co-ordinate the audit of the branch Ensuring service excellence to enhance portfolio's, control retention and better cross sell activities Authorize and check Teller and Relationship teams entries Check end products, Check vouchers to clear transactions Vault / Key custodian of the Branch Desired Candidate: Any Graduates with good good communication skill. Minimum 4+ yrs experience into branch banking. Preferably only from branch banking background. Candidate should be from local Market. Interested candidates share your updated CV to raju.s1@kotak.com

Key Responsibilities: Customer Relationship Management: BROs build and maintain strong relationships with both existing and new customers. Sales and Cross-selling: They are responsible for generating new leads, cross-selling bank products and services, and achieving sales targets. Customer Service: BROs provide prompt and efficient service to customers, addressing their queries and resolving issues. Product Knowledge: They need to be knowledgeable about various banking products, including loans, investments, insurance, and other financial services. Compliance: BROs are responsible for adhering to all banking regulations and guidelines. Training and Development: They are expected to stay updated on new products, services, and banking regulations through continuous training and development. CRM Management: Daily entry of interactions with customers in the bank's CRM system is a key responsibility. Referral Generation: BROs are tasked with generating referrals for new customers. Key Skills: Communication: Excellent communication skills are crucial for interacting with customers and building relationships. Sales and Persuasion: The ability to effectively sell bank products and persuade customers to adopt new services is essential. Customer Service: A customer-centric approach and the ability to provide excellent service are vital. Analytical Skills: Analyzing customer needs and suggesting appropriate financial solutions is a key skill. Relationship-Building: The ability to build and maintain strong relationships with customers is crucial for success. Time Management: Meeting deadlines and managing multiple tasks efficiently is important. Problem-Solving: BROs need to be able to identify and resolve customer issues effectively.

We are Hiring for leading Commercial Bank Mega Walk-in Drive at Mumbai for the Banking Profiles : Business Development Officer/ Manager, Gold Loan officer. Walk-in Drive Location : ESAF Small Finance Bank, Shop No1,Vesta,Deep Lakshmi Society,90 Feet Road, Nearby Naidu Circle, Ghatkopar ,Pant Nagar, Ghatkopar East, Mumbai - 400075 Date & Time : June, 13, 2025 - 10:00 AM to 4:00 PM Job Profiles ; 1. SALES OFFICER Candidates having minimum of 1 year experience in Sales, within the age of 30 can attend the Drive. 2. GOLD LOAN OFFICER Candidates having minimum of 1 year experience in gold appraising and gold valuation, within the age of 32 can attend the Drive. Contact Person & No : CHANCHAL PUROHIT, 9072603438 (Please share CV on whatsapp)

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just for you. Responsibilities Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions. Process cash transactions, transfer transactions and clearing of instruments. Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits. Process requests for new account opening, transaction updating etc., either jointly with an officer or independently, upon specific authorization in this regard Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges. Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities. Requirements 2-4 years Banking Experience Graduate preferably Banking/Commerce Excellent interpersonal and communication skills Ability to build strong relationships with clients. Responsible Ability to meet deadlines. Knowledge about internal/external regulations. Good Computer Knowledge Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

ESAF Small Finance Bank Hiring!!! Vertical: Branch Banking Roles: - * Teller * Gold loan Officer * Business Development Officer Location: Across:- Coimbatore Role & Preferred candidate profile * Business Development Officer - Minimum 1 year experience in sales * Gold Loan Officer - Minimum 1 year experience in gold appraisal * Teller - Minimum 1 year experience of cash handling For Queries please contact/ WhatsApp -9567082223. We are looking forward to meet you!

Invite for Interview, If you have already attended ESAF SMALL FINANCE BANK interview in last six months, you are not eligible to attend ESAF Bank Interview again (You may attend the interview only after completion of 6 months). REGULAR DEGREE IS MANDATORY FOR ATTENDING INTERVIEW WITH ESAF SMALL FINANCE BANK. Date: 06-06-2025 (Friday) Experience: 1 to 5 years Maximum Age : 32 Years Annual CTC: Rs 2,00,000 to 5,00,000 + Quarterly Incentives+ Petrol Allowances Vacancies for the following post- 1. Sales Officer 2. Senior Sales Officer 3. Gold Loan Officer Your Job Role Fitment: As per the interview panel decision based on your overall experience, Interview performance, and the current role you are handling Note: #Candidates should be Graduate in regular stream is must with relevant experience in mentioned domain and can join us at the earliest. # Kindly do not pay any money to any person on behalf of ESAF Small Finance Bank for job offers. Interested candidates can share their CV on below WhatsApp no Ms Apeksha Shesha - 8714686755

Job Description - Service Delivery Ambassador - Cash Responsible for Branch Operations, enhance relationships of existing customers and generation of leads for liabilities, assets & investment products by providing product information also Cross sell Fee Based products to existing Customer and adherence to Audit & Compliance 1. Branch Operations, Compliance & Risk Management: a. Customer identification through signature verification and recommended ID proofs before executing a customers transaction b. Ensure customer calling through BM / BOM for all transactions as per customer calling norms in circulars or operations manual c. Report all deviations or suspicious transactions to BM / BOM d. Record movement of all inventories & deliverables in relevant registers and signing off closing stock of all inventories & deliverables jointly with BOM in relevant registers e. Send all requests received from customers for processing f. Proper filing of all vouchers and other requests to relevant files 2. Sales & Business Developments a. Achieve Cross sell Targets (LI+GI, Bill Pay, Mobile Banking, Internet Banking) b. Achieve FD Value Target c. Generate leads for cross sell products like asset products, fee products, demat, etc. d. Maintain & grow the relationship of mapped customers 3. Capability Building: a. Completion of Training Programme b. Certifications, as applicable - AMFI, IRDA and NCFM certifications c. Continuous knowledge up gradation through self-learning and going through circulars relevant for the desk being handled by Operations 4. Audit & Compliance: a. Adherence to Audit & Compliance work area b. Availability of all relevant brochures and forms for customers at desk Interested candidates Contact:7207997185

Role & responsibilities involves assisting customers with various banking needs, such as opening accounts, making transactions, and providing financial advice . Preferred candidate profile Eligibility: o Female candidates only o Age between 21 to 27 years o Grad/ PG (Minimum 50% Marks). Final Semester Grad/PG will be preferred o Strong communication skills (English & Regional language) o Confident, with positive personality traits o

Grade - Asst Manager . Job Role: - Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction Providing quality of experience that will ensure retention and positive word-of-mouth Cash transaction with customers Back up to Branch Operations manager Rendering services to the customers related to Payments, Cheque clearing, DD issuing & printing. KYC /AML adherence CTR / STR Reporting ATM Operations Trade Forex Services Handling Trade forex documentation related to Import/Export Transactions. Required Candidate profile Job Requirement: Customer Orientation Fresh Graduates and Post Graduates (2023-2024 Passouts) Good Communication skills Basic understanding of Banking Well Versed with MS office.

Grade - Asst Manager . Job Role: - Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction Providing quality of experience that will ensure retention and positive word-of-mouth Cash transaction with customers Back up to Branch Operations manager Rendering services to the customers related to Payments, Cheque clearing, DD issuing & printing. KYC /AML adherence CTR / STR Reporting ATM Operations Trade Forex Services Handling Trade forex documentation related to Import/Export Transactions. Required Candidate profile Job Requirement: Customer Orientation Fresh Graduates and Post Graduates (2022-24 Passouts) Good Communication skills Basic understanding of Banking Well Versed with MS office.

Job Responsibilities(JR) : 6 8 Areas Actionable (4-6) Supervisory responsibility Supervise & monitor Personal Banker desks and contract sales staff Branch administration Lobby Management Ensure quality customer service is delivered Resolution of customer queries/complaints Customer service to ensure walk in customers issues Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable Branch Operations and Audit Compliance Transactional responsibility Authorize Personal Banker transactions Corporate salaries processing Cost Management and staff productivity Responsible for Cash and Customer transactions at the Teller counters Supervising all Non-Cash transactions like DD/MC, fund transfer etc Penetration of Saving Accounts on non liability customers Reconciliation and maintenance of suspense accounts register as per the required format Sales Branch Merchandising Generate business, cross sell and monitor cross sales of Personal Bankers Generate leads for Third Party Products to the customers Ensure that all tellers are adequately trained on the Products of the bank.

Branch Location : Nariman Point Branch Interview Date : Saturday 31st May 2025 from 10:30 AM to 2 PM Role Details: Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all queries & concerns of customers are resolved in a timely manner. Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs. Operation- Performing requisite operation activities in branches Overall Job Description Services Providing Seamless, Fast, Easy and Transparent services to clients on the Bank Onboarding of new clients through welcome calling Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels Ensuring requests and queries of clients are resolved within defined TAT Reducing complaint instance, and ensuring resolution of issues within defined TAT Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients Managing client servicing at the branch lobby and ensuring maximum client satisfaction Sales Acquisition of new clients to the bank, and family accounts of existing clients Engagement with customers to increase cross selling and reduce attrition of customers Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD Operations Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank) Authorization & audit checks for all operation transactions Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related. Desired Candidate profile : Graduate/Post Graduate. 2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector. Age : below 32 years Desired Behavioral / Functional Traits Proficient in English & local language with strong communication skills Service attitude & Customer centric approach Natural empathy and a positive attitude towards every situation Comfortable in leveraging client relationship to achieve sales targets Process oriented with in depth knowledge on operations processes Presentable with pleasing and attractive personality. Interested candidates can walk-in to below mentioned address for an interview. Nariman Point Branch - IndusInd Bank Ltd., Shop no 2/3, Atlanta Building, Ground Floor, Nariman Point, Mumbai - 400021.

The Back Office Manager provides full leadership and supervisory responsibilities. Provides operational / service leadership and direction to team members.

Roles and Responsibilities of Money Officer(Freshers are also welcome) Contribute to the fulfillment of Branch/Bank objectives and goals. Promotes and cross sell the banks products and services Accept retail and/or commercial deposits, loan payments, process checking and CASA account withdrawals Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cash checks Assist in ordering, receiving, verifying and distributing cash. Reconcile cash drawer by tally cash transactions and counting and packaging currency and coins. Turning in excess cash and mutilated currency to Branch manager Maintains the highest level of confidentiality with all information obtained. Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the Money Officer line. May be responsible for bank opening and/or closing. Comply with bank operations and security procedures by participating in all dual-control functions. Assist customers in accessing for safety deposit Lockers Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers.,

Branch Location : Opera House Branch Interview Date : Wednesday 28th May 2025 from 10:30 AM to 4 PM Role Details: Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all queries & concerns of customers are resolved in a timely manner. Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs. Operation- Performing requisite operation activities in branches Overall Job Description Services Providing Seamless, Fast, Easy and Transparent services to clients on the Bank Onboarding of new clients through welcome calling Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels Ensuring requests and queries of clients are resolved within defined TAT Reducing complaint instance, and ensuring resolution of issues within defined TAT Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients Managing client servicing at the branch lobby and ensuring maximum client satisfaction Sales Acquisition of new clients to the bank, and family accounts of existing clients Engagement with customers to increase cross selling and reduce attrition of customers Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD Operations Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank) Authorization & audit checks for all operation transactions Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related. Desired Candidate profile : Graduate/Post Graduate. 2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector. Age : below 32 years Desired Behavioral / Functional Traits Proficient in English & local language with strong communication skills Service attitude & Customer centric approach Natural empathy and a positive attitude towards every situation Comfortable in leveraging client relationship to achieve sales targets Process oriented with in depth knowledge on operations processes Presentable with pleasing and attractive personality. Interested candidates can walk-in to below mentioned address for an interview. Opera House Branch - IndusInd Bank Ltd., IndusInd House, 425, Dr. D. B. Marg, Opera House, Mumbai 400004

Role & responsibilities Service Delivery Manager- Cash Authorizer Responsible for Branch Operations, enhance relationships of existing customers and generation of leads for liabilities, assets & investment products by providing product information also Cross sell Fee Based products to existing Customer and adherence to Audit & Compliance 1. Branch Operations, Compliance & Risk Management: a. Customer identification through signature verification and recommended ID proofs before executing a customers transaction b. Ensure customer calling through BM / BOM for all transactions as per customer calling norms in circulars or operations manual c. Report all deviations or suspicious transactions to BM / BOM d. Record movement of all inventories & deliverables in relevant registers and signing off closing stock of all inventories & deliverables jointly with BOM in relevant registers e. Send all requests received from customers for processing f. Proper filing of all vouchers and other requests to relevant files 2. Sales & Business Developments a. Achieve Cross sell Targets (LI+GI, Bill Pay, Mobile Banking, Internet Banking) b. Achieve FD Value Target c. Generate leads for cross sell products like asset products, fee products, demat, etc. d. Maintain & grow the relationship of mapped customers 3. Capability Building: a. Completion of Training Programme b. Certifications, as applicable - AMFI, IRDA and NCFM certifications c. Continuous knowledge up gradation through self-learning and going through circulars relevant for the desk being handled by Operations 4. Audit & Compliance: a. Adherence to Audit & Compliance work area b. Availability of all relevant brochures and forms for customers at desk Interested can contact below kavya.p@vipanyglobal.com/kavya.p-8341137995

Branch Location : Juhu & Prabhadevi (365 Days) Branch Interview Date : Tuesday 27th May 2025 from 10:30 AM to 4 PM Role Details: Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all queries & concerns of customers are resolved in a timely manner. Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs. Operation- Performing requisite operation activities in branches Overall Job Description Services Providing Seamless, Fast, Easy and Transparent services to clients on the Bank Onboarding of new clients through welcome calling Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels Ensuring requests and queries of clients are resolved within defined TAT Reducing complaint instance, and ensuring resolution of issues within defined TAT Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients Managing client servicing at the branch lobby and ensuring maximum client satisfaction Sales Acquisition of new clients to the bank, and family accounts of existing clients Engagement with customers to increase cross selling and reduce attrition of customers Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD Operations Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank) Authorization & audit checks for all operation transactions Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related. Desired Candidate profile : Graduate/Post Graduate. 2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector. Age : below 32 years Desired Behavioral / Functional Traits Proficient in English & local language with strong communication skills Service attitude & Customer centric approach Natural empathy and a positive attitude towards every situation Comfortable in leveraging client relationship to achieve sales targets Process oriented with in depth knowledge on operations processes Presentable with pleasing and attractive personality. Interested candidates can walk-in to below mentioned address for an interview. Prabhadevi Branch : IndusInd Bank Limited, Ground Floor, Marathe Udyog Bhavan, Next to Skoda Showroom, Appa Saheb Marathe Marg, Mumbai - 400025. Juhu Branch : IndusInd Bank Ltd., Ground Floor, Sonbar Building, Plot No.13, 10th Road, Juhu, Mumbai-400049

MBA Freshers can Apply for this job. Role & responsibilities Job description About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Banks strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Banks customer engagement strategy across products and services About the Role: As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank’s products, providing service to existing and New-To-bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization’s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, WhatsApp banking wherever possible Key Responsibilities Offering solutions and Cross selling Bank’s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank’s products. Promoting bank’s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank’s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank’s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications: Optimal qualification for success on the job is: Graduation/ Post-Graduation from a recognized institute Role Proficiencies: For successful execution of the job, the candidate should possess the following: Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills Preferred candidate profile

Role & responsibilities Job Description - Service Delivery Ambassador - Cash Responsible for Branch Operations, enhance relationships of existing customers and generation of leads for liabilities, assets & investment products by providing product information also Cross sell Fee Based products to existing Customer and adherence to Audit & Compliance 1. Branch Operations, Compliance & Risk Management: a. Customer identification through signature verification and recommended ID proofs before executing a customers transaction b. Ensure customer calling through BM / BOM for all transactions as per customer calling norms in circulars or operations manual c. Report all deviations or suspicious transactions to BM / BOM d. Record movement of all inventories & deliverables in relevant registers and signing off closing stock of all inventories & deliverables jointly with BOM in relevant registers e. Send all requests received from customers for processing f. Proper filing of all vouchers and other requests to relevant files 2. Sales & Business Developments a. Achieve Cross sell Targets (LI+GI, Bill Pay, Mobile Banking, Internet Banking) b. Achieve FD Value Target c. Generate leads for cross sell products like asset products, fee products, demate, etc. d. Maintain & grow the relationship of mapped customers 3. Capability Building: a. Completion of Training Programme b. Certifications, as applicable - AMFI, IRDA and NCFM certifications c. Continuous knowledge up gradation through self-learning and going through circulars relevant for the desk being handled by Operations 4. Audit & Compliance: a. Adherence to Audit & Compliance work area b. Availability of all relevant brochures and forms for customers at desk Interested candidates can Contact: Kavya.p-8341137995(kavya.p@vipanyglobal.com) Only for Females