Tellecaller

A telecaller's job involves using the telephone to contact potential or existing customers to generate sales, provide information, or offer support. Key responsibilities include making outbound calls, handling inbound inquiries, explaining products/services, generating leads, resolving complaints, maintaining customer records in a database, and meeting sales or engagement targets. Essential skills for a telecaller are strong communication and persuasion, active listening, problem-solving, and the ability to handle rejection and maintain a positive attitude. Key Responsibilities

• Outbound Calling: Make calls to prospective customers to introduce products or services, generate leads, and convert them into customers.
• Inbound Call Handling: Answer incoming calls to address customer questions, concerns, and complaints in a professional and helpful manner.
• Product & Service Explanation: Clearly explain product features, benefits, pricing, and other relevant information to potential customers.
• Lead Generation & Sales: Identify and follow up on sales leads, persuade customers, and drive sales or appointments.
• Customer Relationship Management: Maintain accurate call logs, update customer databases, and follow up with existing customers to ensure satisfaction.
• Problem Resolution: Resolve customer complaints and address their needs effectively to ensure a positive customer experience.
• Target Achievement: Meet or exceed daily, weekly, or monthly sales quotas and performance targets.
• Compliance & Documentation: Adhere to telecalling scripts, company policies, and maintain detailed records and reports.

Skills & Qualifications

• Excellent Communication: Strong verbal communication skills for clear, persuasive, and professional interaction with customers.
• Persuasive Skills: The ability to influence customers, handle objections, and drive conversions.
• Active Listening: Ability to listen carefully to understand customer needs and provide appropriate solutions.
• Problem-Solving: Aptitude to resolve customer issues and handle challenging situations effectively.
• Computer & CRM Proficiency: Basic computer skills for data entry and familiarity with Customer Relationship Management (CRM) tools.
• Time Management: Efficiently manage multiple calls and tasks to maximize productivity.
• Positive Attitude: Maintain a positive and professional approach, especially when facing rejection.

Job Type: Full-time

Pay: ₹9,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person