Tellecaller

Bit Canny Technologies Pvt. Ltd.

0 years

1 - 0 Lacs

Park Street Kolkata West Bengal

Posted:3 months ago| Platform: SimplyHired logo

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Skills Required

Sales Customer service Salesforce English In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Responsibilities of Telecaller:

Make outbound calls to potential or existing international clients to promote products or services.
Answer inbound calls from international customers, addressing their inquiries promptly and professionally.
Build strong relationships through ongoing communication to enhance customer satisfaction.
Identify new business opportunities by gathering and validating leads in target international markets.
Persuade leads to consider company offerings and convert interest into sales or appointments.
Maintain accurate records of calls, responses, and outcome using company CRM tools.
Provide clear, accurate answers and support to international clients, resolving issues, handling complaints, or escalating complex problems to relevant teams.
Follow up on customer interactions to ensure issues are completely resolved.
Adapt communication style and language to suit various cultural norms, ensuring clarity and professionalism in every interaction.
Demonstrate sensitivity to diverse backgrounds, time zones, and expectations in all communications.
Prepare regular reports on call activities, sales performance, and customer feedback for management review.

Job Type: Full-time

Pay: From ₹12,000.00 per month

Benefits:

Paid sick time
Provident Fund

Schedule:

Day shift
Fixed shift
Monday to Friday
Weekend availability

Work Location: In person

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