We’re Hiring: Automation Expert (On-Site, Kolkata) About Company : At Teletrix Infotech , we're partnering with Automate Accelerator , an Australian tech leader, to revolutionise visual design solutions for global B2B clients. As the Indian technology partner, we're creating cutting-edge automated solutions and seamless CRM experiences, and are looking for a talented Automation Expert to join our dynamic team in Kolkata! Location: Cegura Building, 3rd Floor, 9 Syed Amir Ali Avenue, Park Circus, Ballygunge, Kolkata – 700017 (Near Zeeshan Restaurant) Work Schedule: Monday to Friday: 6:30 am – 3:30 pm IST (Australian Shift) Saturday: 6:30 am – 10:30 am IST Full-Time | On-Site: Start Date CTC Experience Immediately ₹4LPA - 5LPA Min 1 year About the Role We are seeking a skilled and detail-oriented Automation Expert and CRM Manager to join our team in Kolkata. In this role, you will build automations, customize CRM workflows, and help clients get the most out of their CRM platforms. You’ll work extensively with APIs, automation tools, and front-end logic (JavaScript & related languages) to deliver seamless, scalable solutions. If you’re passionate about automation, problem-solving, and making technology work smarter, this role is for you. Key Responsibilities Configure, customize, and optimize CRM ( GoHighLevel preferred) accounts for clients. Integrate CRM platforms with third-party tools via APIs (Google Sheets, Stripe, Cal.com, etc.). Use Postman to develop, test, troubleshoot, and document API integrations. Build and manage automation workflows with n8n (preferred), Zapier, or Make. Design and optimize automated email/SMS campaigns using workflows and triggers. Create and manage sales funnels, booking pages, forms, and surveys. Apply JavaScript for advanced CRM customization and automation logic. Manage pipelines, tagging, segmentation, and automation sequences. Monitor campaign performance and prepare dashboard-based reports. Test, maintain, and refine CRM automations and integrations. Skills & Qualifications Minimum 1 year of professional experience in CRM or automation roles. Hands-on experience with CRM platforms ( GoHighLevel preferred). Proficiency in REST APIs, authentication, and webhooks. Working knowledge of JavaScript. Proficiency with Postman for API testing and documentation. Experience with automation tools like n8n, Zapier, or Make. Basic knowledge of AI and Large Language Models (LLMs). Understanding of marketing automation and lead management. Strong troubleshooting skills and problem-solving mindset. Web development knowledge is a plus. Must be based in Kolkata and able to work from the office. Good Communication Skills should be a must. Why Join Us? Work with a fast-growing company that values innovation. Exposure to modern CRM platforms and cutting-edge automation tools. Collaborative and supportive work environment. Opportunities to upskill in API integrations and automation development. How to Apply : Send your Resume to [email protected] with the subject line: Application for Automation Expert _ – Kolkata _. Job Type: Full-time Pay: ₹33,000.00 - ₹41,000.00 per month Experience: Marketing automation: 1 year (Preferred) CRM software: 1 year (Preferred) Language: Native (Preferred) Work Location: In person Expected Start Date: 23/08/2025
We’re Hiring: Automation Expert (On-Site, Kolkata) About Company : At Teletrix Infotech , we're partnering with Automate Accelerator , an Australian tech leader, to revolutionise visual design solutions for global B2B clients. As the Indian technology partner, we're creating cutting-edge automated solutions and seamless CRM experiences, and are looking for a talented Automation Expert to join our dynamic team in Kolkata! Location: Cegura Building, 3rd Floor, 9 Syed Amir Ali Avenue, Park Circus, Ballygunge, Kolkata – 700017 (Near Zeeshan Restaurant) Work Schedule: Monday to Friday: 6:30 am – 3:30 pm IST (Australian Shift) Saturday: 6:30 am – 10:30 am IST Full-Time | On-Site: Start Date CTC Experience Immediately ₹4LPA - 5LPA Min 1 year About the Role We are seeking a skilled and detail-oriented Automation Expert and CRM Manager to join our team in Kolkata. In this role, you will build automations, customize CRM workflows, and help clients get the most out of their CRM platforms. You’ll work extensively with APIs, automation tools, and front-end logic (JavaScript & related languages) to deliver seamless, scalable solutions. If you’re passionate about automation, problem-solving, and making technology work smarter, this role is for you. Key Responsibilities Configure, customize, and optimize CRM ( GoHighLevel preferred) accounts for clients. Integrate CRM platforms with third-party tools via APIs (Google Sheets, Stripe, Cal.com, etc.). Use Postman to develop, test, troubleshoot, and document API integrations. Build and manage automation workflows with n8n (preferred), Zapier, or Make. Design and optimize automated email/SMS campaigns using workflows and triggers. Create and manage sales funnels, booking pages, forms, and surveys. Apply JavaScript for advanced CRM customization and automation logic. Manage pipelines, tagging, segmentation, and automation sequences. Monitor campaign performance and prepare dashboard-based reports. Test, maintain, and refine CRM automations and integrations. Skills & Qualifications Minimum 1 year of professional experience in CRM or automation roles. Hands-on experience with CRM platforms ( GoHighLevel preferred). Proficiency in REST APIs, authentication, and webhooks. Working knowledge of JavaScript. Proficiency with Postman for API testing and documentation. Experience with automation tools like n8n, Zapier, or Make. Basic knowledge of AI and Large Language Models (LLMs). Understanding of marketing automation and lead management. Strong troubleshooting skills and problem-solving mindset. Web development knowledge is a plus. Must be based in Kolkata and able to work from the office. Good Communication Skills should be a must. Why Join Us? Work with a fast-growing company that values innovation. Exposure to modern CRM platforms and cutting-edge automation tools. Collaborative and supportive work environment. Opportunities to upskill in API integrations and automation development. How to Apply : Send your Resume to human-resources@mails.automateaccelerator.com with the subject line: Application for Automation Expert _ – Kolkata _. Job Type: Full-time Pay: ₹33,000.00 - ₹41,000.00 per month Experience: Marketing automation: 1 year (Preferred) CRM software: 1 year (Preferred) Language: Native (Preferred) Work Location: In person Expected Start Date: 23/08/2025
Job Title: Senior Quality Analyst – International Voice Process Company: Teletrix Infotech (OPC) Pvt. Ltd. Location: Park Circus, Kolkata (On-site) Work Hours: 5:30 AM – 2:30 PM IST Experience Required: Minimum 2 years in international voice process or call auditing (BPO/Contact Center environment) Salary Range: ₹18,000 – ₹20,000 INR per month About the Company: Teletrix Infotech (OPC) Pvt. Ltd. is the official Indian technology partner of Automate Accelerator, a leading Australian tech and marketing firm. We specialize in delivering data-driven, high-impact solutions across digital marketing, content, data operations, and customer experience. Our rapidly growing team works with global clients to deliver consistent service quality and operational efficiency. Role Summary: We are seeking a seasoned Senior Quality Analyst to drive quality standards and performance excellence across voice and AI-driven support channels. This role is ideal for professionals with hands-on experience in monitoring international voice processes, identifying quality gaps, and enhancing team output through structured audits and feedback mechanisms. Key Responsibilities: Conduct quality audits of customer interactions (voice and AI/chat-based) with a focus on international client expectations Evaluate agent performance, communication proficiency, process adherence, and compliance with client-specific standards Analyse recurring issues, identify training needs, and escalate critical quality breaches Develop and maintain quality scorecards, dashboards, and error trend reports for management review Lead feedback sessions with agents and team leaders, offering clear, actionable insights Collaborate with cross-functional teams to implement quality improvement initiatives Participate in calibration sessions with internal and external stakeholders to align on scoring and QA criteria Ensure timely documentation of audits, observations, and follow-ups for process transparency Support training teams in developing targeted content based on quality insights Essential Qualifications: Minimum 2 years of experience in QA or call auditing roles, preferably in an international BPO or contact center Proven experience in monitoring voice-based customer service/support processes Strong command of English with the ability to detect tone, empathy, and language subtleties Familiarity with quality frameworks like COPC, Six Sigma (preferred but not mandatory) Proficiency in QA tools, ticketing systems, and MS Office (Excel, Word, PowerPoint) Ability to prepare audit reports, RCA, and performance summaries with minimal supervision Skilled in giving constructive feedback and driving agent improvement High attention to detail, time management, and process orientation Preferred Skills: Exposure to AI/chatbot interaction monitoring Experience in client calibration and external audit handling Knowledge of service KPIs (AHT, CSAT, FCR, QA scores) and their impact on operations Ability to work with remote or hybrid QA teams Work Location: Teletrix Infotech (OPC) Pvt. Ltd., Cegura Building, 3rd Floor, 9 Syed Amir Ali Avenue, Park Circus, Ballygunge, Kolkata – 700017 (Landmark: Near Zishan Restaurant) Application Process: Send your updated resume to hr@teletrixinfotech.com with the subject line: “Senior Quality Analyst – International Voice Process” Include: Updated CV highlighting QA and audit experience Summary of handled international processes and quality frameworks used Certifications (if any) related to Quality Assurance, Auditing, or Process Excellence Note: Immediate joiners preferred. Applications reviewed on a rolling basis. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month Education: Bachelor's (Preferred) Experience: QA/QC: 1 year (Required) Language: English (Required) Work Location: In person