Join Vyvel! A Leading Growth Agency At Vyvel, we're a growth agency that helps businesses thrive in today's fast-paced digital world. We specialise in stepping into your business, understanding your unique challenges, and igniting the growth you seek through strategic planning, innovative solutions, and digital transformation services. We're looking for dynamic Business Growth Representatives to join our team in Kolkata to help Australian businesses unlock their potential! Role: Business Growth Representative 📍 Location: Kolkata (🏢 On-Site) 💼 Experience: 1 Years in Business Development / Sales 📈 💰 Salary: ₹20,000 – ₹30,000/Month 💸 Your Opportunity to Build a Rewarding Sales Career As a Business Growth Representative, you will be the first point of contact for Australian businesses looking to grow and transform digitally. You'll engage with Australian companies, introduce Vyvel's tailored growth solutions, including digital transformation, strategic planning, and business development services, and set up high-value appointments for our clients. This is a high-impact role with an attractive incentive structure, unlimited earning potential, and clear career growth! Essential Skills & Qualifications ✔️ Fluent, or Native English communication skills – Clear, professional, and engaging conversation ability. ✔️ Strong sales acumen – Ability to identify growth opportunities and build rapport ✔️ Resilience & adaptability – Ability to handle objections and rejection positively ✔️ Attention to detail – Keeping accurate records in CRM and following up on leads ✔️International Client Communication Skills – Must have relevant experience with engaging clients from various industries Preferred Skills & Experience - Previous experience in Telesales / Telemarketing - Experience working with international clients (preferably Australian, USA, or Canadian market) - Ability to communicate across multiple channels (calls, emails, LinkedIn) - A passion for business growth and helping companies transform digitally - Understanding of digital transformation and business growth concepts Responsibilities Conduct outbound sales calls to Australian businesses Understand business pain points and identify growth opportunities Pitch Vyvel’s services with a focus on strategic growth and business consulting. Book high-quality sales appointments Must have experience engaging clients on a video conferencing platform Maintain accurate CRM records and update lead statuses Collaborate with the sales team to improve scripts and strategies Achieve daily, weekly, and monthly KPIs Work Schedule 📅 Full-time position 🕐 Shift Timing: 5:30 AM - 2:30 PM IST (Australian Shift) 📍 Work Location: Cegura Building, 3rd Floor, 9 Syed Amir Ali Avenue, Park Circus, Ballygunge, Kolkata, 700017 (Near Zeeshan Restaurant) Why Join Us? ✨ Uncapped Incentives & Performance Bonuses ✨ Professional Sales Training & Career Growth ✨ Opportunity to Work with International Clients ✨ Be Part of a Leading Growth Agency ✨ Help Businesses Transform and Grow ✨ Supportive Team Culture & Fun Work Environment ✨ 5-day work week (No weekends!) How to Apply 📧 Email: Send your resume with the subject line: "Business Growth Representative" Email ID - hr@teletrixinfotech.com 📌 Required for Application: ✅ Updated Resume showcasing relevant experience ✅ Details on past sales/telemarketing experience ⚡ Hurry! This is an urgent opening, and we're hiring immediately!
Job Title: Senior Quality Analyst – International Voice Process Company: Teletrix Infotech (OPC) Pvt. Ltd. Location: Park Circus, Kolkata (On-site) Work Hours: 5:30 AM – 2:30 PM IST Experience Required: Minimum 2 years in international voice process or call auditing (BPO/Contact Center environment) Salary Range: ₹15,000 – ₹20,000 INR per month About the Company: Teletrix Infotech (OPC) Pvt. Ltd. is the official Indian technology partner of Automate Accelerator, a leading Australian tech and marketing firm. We specialize in delivering data-driven, high-impact solutions across digital marketing, content, data operations, and customer experience. Our rapidly growing team works with global clients to deliver consistent service quality and operational efficiency. Role Summary: We are seeking a seasoned Senior Quality Analyst to drive quality standards and performance excellence across voice and AI-driven support channels. This role is ideal for professionals with hands-on experience in monitoring international voice processes, identifying quality gaps, and enhancing team output through structured audits and feedback mechanisms. Key Responsibilities: Conduct quality audits of customer interactions (voice and AI/chat-based) with a focus on international client expectations Evaluate agent performance, communication proficiency, process adherence, and compliance with client-specific standards Analyse recurring issues, identify training needs, and escalate critical quality breaches Develop and maintain quality scorecards, dashboards, and error trend reports for management review Lead feedback sessions with agents and team leaders, offering clear, actionable insights Collaborate with cross-functional teams to implement quality improvement initiatives Participate in calibration sessions with internal and external stakeholders to align on scoring and QA criteria Ensure timely documentation of audits, observations, and follow-ups for process transparency Support training teams in developing targeted content based on quality insights Essential Qualifications: Minimum 2 years of experience in QA or call auditing roles, preferably in an international BPO or contact center Proven experience in monitoring voice-based customer service/support processes Strong command of English with the ability to detect tone, empathy, and language subtleties Familiarity with quality frameworks like COPC, Six Sigma (preferred but not mandatory) Proficiency in QA tools, ticketing systems, and MS Office (Excel, Word, PowerPoint) Ability to prepare audit reports, RCA, and performance summaries with minimal supervision Skilled in giving constructive feedback and driving agent improvement High attention to detail, time management, and process orientation Preferred Skills: Exposure to AI/chatbot interaction monitoring Experience in client calibration and external audit handling Knowledge of service KPIs (AHT, CSAT, FCR, QA scores) and their impact on operations Ability to work with remote or hybrid QA teams Work Location: Teletrix Infotech (OPC) Pvt. Ltd., Cegura Building, 3rd Floor, 9 Syed Amir Ali Avenue, Park Circus, Ballygunge, Kolkata – 700017 (Landmark: Near Zishan Restaurant) Application Process: Send your updated resume to hr@teletrixinfotech.com with the subject line: “Senior Quality Analyst – International Voice Process” Include: Updated CV highlighting QA and audit experience Summary of handled international processes and quality frameworks used Certifications (if any) related to Quality Assurance, Auditing, or Process Excellence Note: Immediate joiners preferred. Applications are reviewed on a rolling basis.