5.0 - 8.0 years

6 - 8 Lacs

hyderabad

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We are seeking an experienced Customer Support Manager with proven expertise in sales process management . The ideal candidate will lead a high-performing team handling inbound and outbound customer interactions, ensuring superior service quality while achieving aggressive sales targets. This role requires balancing operational efficiency, sales performance, and team development. Role & responsibilities Team Leadership & Performance Management Lead, coach, and motivate a team of support executives engaged in both customer service and sales activities. Set clear sales and service targets, monitor progress, and implement improvement plans where necessary. Sales Process Optimization Oversee end-to-end sales process, from lead qualification to closure, ensuring smooth handover to post-sales support. Develop scripts, objection-handling guides, and tailored pitches for different customer segments. Collaborate with marketing to ensure high-quality lead flow and effective follow-up strategies. Customer Experience & Quality Assurance Maintain service quality standards, ensuring quick resolution of queries and high customer satisfaction. Monitor call recordings, CRM dashboards, and feedback reports to identify areas for improvement. Handle escalations and ensure prompt, empathetic resolutions. Operational Excellence Drive adherence to CRM best practices, timely data entry, and structured follow-up routines. Analyze performance metrics such as conversion rates, AHT, CSAT, and agent productivity. Implement incentive programs to boost morale and performance. Preferred candidate profile Graduate/Postgraduate in Business, Marketing, or related field. 5 - 8 years of BPO experience , with at least 2 - 3 years in a managerial role handling a sales process. Proven track record in achieving sales targets while managing customer service operations. Strong communication skills in English and Hindi; regional languages (Telugu, Hindi, English, Tamil) are an advantage. Proficiency in CRM platforms (Zoho, Salesforce, LeadSquared, or similar). Analytical, data-driven approach with excellent problem-solving skills. Ability to thrive in a fast-paced, target-driven environment. Immediate Joiner Preferred.

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Manager- Telesales - IT Panacorp Software Solutions

0.0 - 5.0 years

10 - 14 Lacs

nagercoil

Work from Office

Job Summary: As a Telesales Manager, you will lead a team of telesales representatives to meet sales targets over the phone. You will create sales strategies, train and motivate the team, monitor their performance, and ensure excellent customer service. Key Responsibilities: - Manage and motivate the telesales team to reach sales goals. - Plan and implement sales strategies. - Train new and existing team members on products and sales techniques. - Monitor calls and provide feedback for improvement. - Track sales performance and prepare reports. - Handle customer questions or complaints when needed. - Work closely with other departments like marketing and customer service. - Keep up to date with product knowledge and market trends. Skills & Requirements: - Strong leadership and team management skills. - Excellent communication and sales skills. - Ability to motivate and coach a team. - Experience in telesales or a similar role. - Good understanding of sales targets and KPIs. - Basic computer skills for managing reports and call systems. - Degree in Business, Marketing, or related field (preferred).

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