Telesales Executive

JOB DESCRIPTION

Position: Telesales Executive

Department: Sales & MarketingJob Type: Full-Time

Job Responsibilities

• Make outbound calls to prospective students and parents from the provided database.
• Explain the courses, admission procedures, fee structure, scholarships, and other facilities offered by the institution.
• Generate leads and convert prospective enquiries into admissions.
• Follow up with interested students and parents through phone calls and WhatsApp.
• Identify students’ educational needs and provide appropriate information.
• Schedule counselling sessions and campus visits for interested students.
• Maintain accurate records of calls, enquiries, follow-ups, and admission status.
• Achieve daily, weekly, and monthly calling and lead-conversion targets.
• Build and maintain positive relationships with prospective students and parents.
• Coordinate with the admissions and marketing teams to achieve admission targets.

Required Skills

• Good communication skills in Malayalam and English.
• Kannada or Tamil communication skills will be an added advantage.
• Good telephone etiquette and convincing skills.
• Ability to handle enquiries and follow up with prospective customers.
• Basic computer knowledge and familiarity with MS Excel and WhatsApp.
• Target-oriented attitude and willingness to learn.

Qualification & Experience

• Minimum qualification: Plus Two / Any Degree.
• Freshers can apply.
• Experience in telesales, telemarketing, customer service, or educational admissions will be an advantage.

Performance Expectations

• Complete the assigned daily calling targets.
• Maintain consistent follow-ups with prospective students.
• Generate quality leads and contribute to admission conversions.
• Submit daily call reports and follow-up updates to the reporting manager.

Key Performance Indicators (KPIs)

• Number of calls made per day.
• Number of qualified leads generated.
• Number of follow-ups completed.
• Number of counselling appointments scheduled.
• Number of successful admission conversions.

Ideal Candidate: A confident, friendly, and target-driven individual with strong communication and persuasion skills.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person