Telesales Executive

Job description:

Job Overview:

• Key Responsibilities: Tele-consultant
• Job Title: Tele-Consultant
• Job Summary:
• The Tele-Consultant plays a crucial role in connecting with potential patients, understanding their healthcare needs, and scheduling appointments at our clinic. This position requires excellent communication skills, a patient-centered approach, and the ability to drive appointment bookings effectively.

• Key Responsibilities:
• ● Patient Consultation: Engage in consultative conversations to understand patients'
• healthcare requirements, concerns, and preferences.
• ● Appointment Scheduling: Schedule appointments for potential patients, ensuring an
• efficient use of clinic resources and provider availability.
• ● Clinic Services: Provide information about the clinic's services, healthcare providers, and
• procedures to address patient inquiries.
• ● Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled appointments and address any questions or concerns.
• ● Appointment Reminders: Send appointment reminders to confirmed patients to reduce no-show rates.
• ● Database Management: Maintain accurate and up-to-date records of potential patients, appointments, and interactions in the clinic's CRM system.
• ● Performance Targets: Achieve and exceed performance targets related to appointment booking and patient engagement.
• ● Patient Feedback: Gather feedback and suggestions from potential patients to improve appointment booking processes and services.
• ● Training and Development: Participate in ongoing training and development to stay updated on clinic services and communication techniques.

Qualifications:

High school diploma or equivalent; a degree in a relevant field is a plus.

Qualification-Any Graduate.

Interested Freshers who wants to explore skills in teleconsulting, telemarketing, or a related customer engagement role Excellent communication and interpersonal skills.
Empathetic and patient-focused approach.Proficiency in using phone systems and customer relationship management (CRM) software. Strong problem-solving and persuasion skills.

Ability to maintain patient confidentiality. Conversant in Hindi, English, Marathi or Gujarati

Job Type: Full-time

Benefits: Flexible schedule

Experience: Customer Service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)
• Marathi or Gujarati (Preferred)

Location: Mumbai, Maharashtra (Required)

Work Location: In person

Pay: ₹15,000.00 - ₹29,000.00 per month

Work Location: In person