Network Architect- Collaboration Department: IT Network Architect Title: Location: Gurgaon Regular, Full-Time Status: Travel Across the Globe for Project and Business meetings POSITION SUMMARY: We are seeking an experienced and detail-oriented Collaboration Network Architect to design, document, implement, and support enterprise-level collaboration and communication solutions. The ideal candidate will have a strong background in network and collaboration technologies, and be responsible for producing technical documentation (HLD, LLD, NIP), providing end-to-end deployment and troubleshooting support, and delivering expert consulting services to customers. Key Roles & Responsibilities: • Design and architect collaboration solutions (e.g., voice, video, messaging, conferencing) based on business and technical requirements. • Develop comprehensive documentation including: o High-Level Design (HLD) o Low-Level Design (LLD) o Network Implementation Plans (NIP) o Operational guides and testing procedures. • Lead and support the implementation and deployment of collaboration/network solutions. • Provide technical consulting services to customers, understanding business needs and translating them into technical solutions. • Perform system integration, configuration, and migration for collaboration platforms (e.g., Cisco Webex, Microsoft Teams, Zoom, CUCM, SBCs, etc.). • Conduct troubleshooting and root cause analysis for complex network and collaboration issues. • Engage in knowledge transfer and training for customers and internal teams. • Ensure that solutions meet security, performance, and compliance standards. • Stay current with emerging technologies and industry trends in collaboration and networking. Education/Experience: Bachelors or Master’s in IT, or a related field. 6+ years of experience in network engineering and architecture, with a focus on Cisco collaboration technology. Proven experience with collaboration technologies such as Cisco Collaboration Suite (CUCM, CUC, Expressway), Microsoft Teams, SIP, VoIP, and SBCs. Share cv at heena.saini@konverge.co.in
