Head - IT - Call Center Division CoolBoots

10.0 - 15.0 years

0 Lacs

haryana

On-site

Role Overview: As a seasoned and strategic IT leader, you will be responsible for heading the IT function for the Call Center Division. Your main focus will be to oversee and align all IT infrastructure, systems, and support services to empower and optimize telesales operations. This senior-level leadership role requires a blend of technical expertise, operational execution, and business acumen. Key Responsibilities: - Lead and manage the IT team dedicated to supporting the Telesales Division. - Ensure robust, secure, and scalable IT infrastructure is in place to support high-volume telesales operations. - Oversee implementation, maintenance, and optimization of dialer systems (predictive, p...

Posted 2 weeks ago

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Python with AI Engineer Infomatics Corp

4.0 - 8.0 years

0 Lacs

karnataka

On-site

As an AI and Python Engineer at our company, you will play a crucial role in designing, developing, and deploying innovative phone integration solutions for our Agentic AI platform in the health insurance sector. Your responsibilities will include building intelligent agents on an IVR system to streamline member interactions, automate workflows, and enhance overall member experience. To excel in this role, you should possess deep expertise in agentic AI, robust software engineering skills, and a solid understanding of healthcare data standards. Key Responsibilities: - **Design and Development**: Architect and build agentic AI systems and workflows using Python and frameworks like LangChain, ...

Posted 1 month ago

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Operation CST - Assistant Manager - MHD IVR Enhancements Paytm

5.0 - 10.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Lead IVR Systems Manager at our company, you will play a crucial role in planning, developing, deploying, and optimizing IVR systems. You will collaborate with product owners, designers, and business stakeholders to define IVR requirements and translate them into technical deliverables. Working closely with development teams, you will ensure timely delivery and alignment with technical standards. Managing project scope, timelines, resource allocation, and risks across multiple IVR initiatives will be key responsibilities. Your role will also involve defining and monitoring success metrics such as call containment, transfer rates, resolution rates, customer satisfaction, and error rates....

Posted 5 months ago

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Assistant Manager - MHD - IVR Enhancements One97 Communications Limited

5.0 - 10.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Lead IVR Systems Manager, you will play a crucial role in planning, developing, deploying, and optimizing IVR systems. You will be responsible for collaborating with product owners, designers, and business stakeholders to define IVR requirements and translate them into technical deliverables. Your key responsibilities will include managing project scope, timelines, resource allocation, and risks across multiple IVR initiatives. Additionally, you will define and monitor success metrics such as call containment, transfer rates, resolution rates, customer satisfaction, and error rates. You will oversee IVR testing, ensuring production readiness, and driving continuous improvement to ensure...

Posted 5 months ago

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