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Associate Vice President - Dialer & WFM Credence Global Solutions

8.0 - 12.0 years

0 Lacs

pune, maharashtra

On-site

The Assistant Vice President (AVP) - Dialer & Workforce Management (WFM) will play a crucial role in optimizing dialer operations, workforce management, and real-time analytics across various telephony platforms. You will be responsible for implementing strategic, data-driven approaches to enhance contact rates, agent efficiency, and overall business performance while ensuring full compliance with regulatory requirements. Your primary responsibilities will include developing and executing advanced dialer strategies to improve contact rates, Right Party Contacts (RPCs), and conversion metrics. You will oversee and optimize operations across multiple telephony platforms such as LiveVox, TCN (C...

Posted 1 month ago

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