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Product Support Engineer Exotel

0.0 - 5.0 years

2 - 2 Lacs

gurgaon, haryana, india

On-site

Role expectations Installation and configuration of Linux & Packages. To troubleshoot L0, L1 and L2 issues associated with the product, which could not be resolved by the local IT team at the center. Knowledge of Telephony ( PRI and VOIP ) Experience in handling Call Centers. To resolve the clients queries regarding product Setup or product Features or product Components. Engineers will be responsible for overall setup stability and maintenance of the Ameyo Setup at the center. To provide Training to the local IT or operations team if required. For monitoring the Ameyo Setup and ensuring smooth operations. Daily reporting about progress, non compliance. To understand the service requirement ...

Posted 1 day ago

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