268 Telephony Jobs - Page 8

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Provide remote technical support (via telephone or online) for identified CIENA products 24x7 when required. The engineers shift timings may be outside Indian business hours and may include weekend shifts as well for having for 24x7 support coverage of identified CIENA products. Provide on-s...

Position Summary OPI Operator (Customer Service) Total Experience: 1+ years Location - Airoli, Navi Mumbai About the Role The OPI Operator will log into our telephony platform, the Voice Portal, and connect inbound customer calls to the appropriate interpreter. When not providing operator support, the team member will assist with tasks such as fulfilling scheduled telephonic requests with the appropriate level of interpreter, sending written confirmations to customer points of contact, assisting with correspondence to interpreters and other tasks as required. Experience: 1+ Responsibilities Provide operator support by connecting inbound customer calls to the appropriate interpreter and assis...

KTExplorer is looking for Telemarketing Executives to join our dynamic team and embark on a rewarding career journey The Telemarketing Executive plays a crucial role in generating leads, promoting products or services, and driving sales through effective telephone communication They will engage with potential customers, build relationships, and achieve sales targets through proactive outbound calling campaigns Key Responsibilities:Conduct outbound calls to prospective customers to introduce products/services, generate interest, and qualify leads Utilize persuasive and effective communication techniques to engage prospects, overcome objections, and close sales Identify customer needs and unde...

Join us as a Customer Service & Operations Unit Leader If you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activities We ll look to you to lead by example by making customer calls to identify and understand customer needs and help them by delivering solutions that are fit for purpose You ll be recognised for delivering a first class outbound and inbound telephony and digital service to our prospective customers and existing customers What youll do As a Customer Service & Operations Unit Leader, you ll be making sure that customer needs and priorities are identif...

Lead the complete lifecycle of contact centre telephony transition projects Collaborate with stakeholders to assess the current state and architect scalable solutions Design future-state architecture and build robust migration roadmaps Provide expert guidance on the Genesys Cloud Telephony platform Integrate telephony systems with CRMs and enterprise platforms Ensure minimal disruption during migrations through proactive planning Work cross-functionally with IT, operations, and business teams Stay ahead of contact centre tech trends and recommend best practices

Technology Solutions Engineer The Technology Solutions Engineer is an individual contributor role responsible for supporting the Sales and Customer Service Team in developing and delivering technology solutions tailored to our clients needs. This role requires a deep understanding of both software and hardware components, with a particular emphasis on telephony and networking technologies that are crucial to the BPO/Contact Center industry. Key Responsibilities: Provide technical and consultative assistance to the Sales team, with a strong focus on telephony, networking, and contact center technologies. Analyze and understand client architecture, specifically in telecommunications and networ...

So, what’s the role all about? The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions. How will you make an impact? Troubleshoot issues by resolving them with maximum customer satisfaction. Take full ownership on customer problem/cases, monitor for proper and on time feedback. Document and track all problems, enquires and events in the CRM system. Act as ...

Handline Telephony, Whatsapps and Inbound Communications from Customers Job Description Responsibilities: Serve as the primary point of contact for customer inquiries via phone, email, chat, and other communication channels. Actively listen to customers, understand their needs, and provide accurate and timely information regarding our products, services, policies, and procedures. Efficiently and effectively resolve customer issues and complaints, escalating complex cases to the appropriate department when necessary. Document all customer interactions and resolutions accurately in our CRM system. Process customer orders, returns, and exchanges with precision and attention to detail. Proactive...

SR. TECHNICAL SUPPORT ENGINEER Shift timings: 10PM to 7AM IST in a Tuesday to Saturday or Sunday to Thursday shift Alvaria employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability & Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence. JOB DESCRIPTION GENERAL SCOPE & SUMMARY Operating within a remote working environment, provide remote technical and application problem resolution and escalatio...

Summary This hybrid role combines expertise in Asterisk-based PBX systems with deep SIP infrastructure knowledge. The engineer will support, enhance, and troubleshoot Cloud5s proprietary Asterisk PBX while managing SIP connectivity, routing strategies, SBC configurations, and VoIP quality assurance. Key Responsibilities Administer and develop features for Asterisk-based Cloud5 PBX platform (AGI scripting, dial plans, voicemail, backend database integration). Monitor and troubleshoot SIP signaling, call routing, and RTP quality. Perform packet analysis (e.g., Wireshark) and debug SIP issues. Maintain SBCs, NAT traversal settings, and redundancy configurations. Ensure successful SIP integratio...

As a Telephony Engineer, you will join our SRE team to play a pivotal role in supporting our growing voice infrastructure and SMS/Messaging services. You will leverage your expertise in SBC technologies, Linux deployment, and SIP protocols to ensure the reliability, performance, and quality of our voice services. Qualifications/Skills/Abilities Minimum Requirements Formal Education Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience). Experience (type duration) 5+ years of experience in telephony engineering. Strong knowledge of SBC technologies and protocols Proficiency in Linux administration. Skills Software Management: Extensive expe...

So, what’s the role all about? The Product Manager has a key role in establishing NICE’s vision, strategy, and product roadmap for NICE’s Customer Experience Analytics solutions. The role requires a high-energy individual who excels at working with cross-functional teams in a technical space and is comfortable in leading a team effort, as well as influencing others to achieve company objectives . Have you got what it takes? Work with partners, customers, and NICE sales to understand business’ needsregardinginteractionanalytics with the contact Develop and maintain appropriate “Product Requirements Backlogs” detailing the business and technical requirements for each Assist with the developmen...

Implementation Consultant for Contact-Center-as-a-Service Contact Center & Telephony Domain expertise Contact Center Implementation and Support experience Participates in requirements discovery sessions. Platform and configuration consultancy

Educational Bachelor Of Comp. Applications,Bachelor of Engineering,MTech,MBA,BTech,Bachelor Of Science (Tech),Master of Science (Technology) Service Line Cloud & Infrastructure Services Responsibilities Minimum of 5-10 years of progressive experience in Contact Center network operations, with significant hands on experience managing AVAYA, NICE, Genesys & Five9 Contact Center & Unified Communication Systems Deep Understanding of OS, Network & VoIP protocols Linux, TCP/IP, VLANs, WAN, DHCP, SNMP, NTP, SIP, H.323, H.248, WebRTC, Computer Telephony Integration, PSTN Proven experience leading and managing teams of network engineers. SBC, Firewall, NAT traversal, Troubleshoot Packet Loss, Delay, ...

Immediate Openings on Telephony Architect _ Bengaluru _Contract Experience 5+ Years Skills Telephony Architect Location Bengaluru Notice Period Immediate . Employment Type Contract Working Mode Hybrid 1. Education A bachelor's degree in computer science, information technology, telecommunications, or a related field is often required. Higher education or certifications in telephony systems, Microsoft technologies, or cloud platforms are advantageous. 2. Experience Several years of experience in telephony systems, unified communications, and Microsoft Teams administration is essential. 4-6 years of experience and very strong knowledge in supporting / maintaining Unified Communication, Skype f...

This position demands a technically sound individual with practical experience in Android development. The role involves analyzing and solving complex problems by enhancing existing methodologies. The individual collaborates with interfacing teams and customers for issue resolution, participates in key project tasks, and proactively seeks opportunities for continuous skill development. Supervision is limited, with guidance provided by the Team Lead or Project Manager. Roles & Responsibilities Design, development, testing, bug fixing, and technical support for Android applications. Timely delivery of high-quality solutions aligned with productivity targets. Adherence to development checklists...

Responsibilities Develop and deploy call flow applications (aka Interactive Voice Response applications) that have an impact to the customer and a support or sales agents experiences Partner with internal teams to define and implement solutions that improve support experiences Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code. Qualification 3+ years IVR / Speech Recognition experience The ability to design callflows from requirements documentation and workshops Expert knowledge of 1 or more IVR development e...

Greetings from Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd We are hiring a Chatbot and Telephony Test Engineer Work Mode: Hybrid Locations: Hyderabad, Bengaluru, Mumbai, Kolkata Experience: 5 - 8 Years Notice Period: Immediate to 15 days Chat bot, Telephony, Amazon Connect IVR, Amazon S3, Lamda, Dynamo Db Job Description: Test case prep, Test case execution, Defect management and Reporting using QMetry and JIRA Chat bot, Telephony, Amazon Connect IVR, Amazon S3, Lamda, Dynamo Db Nice to have skills - Integrations (Mulesoft), API testing, Postman Please let me know if you are interested in this position and send me the resumes to netra.s@twsol.com

Job Summary Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consisten...

Job Summary Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consisten...

Job Summary Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consisten...

Job Summary Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consisten...

Job Summary Person at this position takes ownership of a module and associated quality and delivery. Person at this position provides instructions, guidance and advice to team members to ensure quality and on time delivery. Person at this position is expected to be able to instruct and review the quality of work done by technical staff. Person at this position should be able to identify key issues and challenges by themselves, prioritize the tasks and deliver results with minimal direction and supervision. Person at this position has the ability to investigate the root cause of the problem and come up alternatives/ solutions based on sound technical foundation gained through in-depth knowled...

Job Summary Person at this position owns architecture/ design of a sub-system (a set of modules or a product), formulates new solution and ideas and produces new or original work. Person demonstrates the ability to justify a stand or decision supported by sound technical knowledge base. Person is able to the represent the organization externally in detailed technical discussion with the customer with a high level of authority on technical matters. Person leads projects which are of significant organisational profile and makes trade-off decisions to deliver solutions that both meet customer's technical requirements and timelines. Person demonstrates the ability to analyse and interpret comple...

Accelerate your development and exposure to high performance applications and cloud infrastructure. Join Faptic Technology (remote), a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies in Romania. Our global client base needs builders: engineers and developers who love technology, have deep expertise in software and cloud technologies, and importantly, have a passion for culture and customers. We obsess about our customers We build outstanding technical solutions We create an awesome culture We accelerate learning and careers As a Microsoft 365 consultant with expertise in Microsoft Teams Phone, you will be part of a high-performi...