155 Telephony Jobs - Page 7

Job Title: Sprinklr Senior Manager - Strategy & Consulting Global Network Management Level: 06 Senior Manager Location: Bangalore/Gurgaon Must have skills: Sprinklr Unified CXM, Customer Service Operations Good to have skills: Omnichannel self-service/IVR, Omni-Channel Orchestration Routing, Cloud contact center technologies Job Summary :As a Manager in the Strategy & Consulting Global Network SONG Practice, you will be responsible for designing, building, and implementing strategies to enhance business performance using Sprinklr Unified CXM solutions. Your typical day will involve working with clients to solve customer-facing challenges in sales, service, and marketing, and developing solutions to meet those requirements. Roles & Responsibilities: Understand market and customer challenges:Create business cases and strategic transformation roadmaps based on market trends. Promote and provide Sprinklr Unified CXM solutions to customers:Collaborate with the Sprinklr Ecosystem including product demonstrations, partner training assistance, pricing strategies, documentation, and client engagement. Drive partner support activities:Focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/status reporting, problem-solving, and conflict management. Act as a subject matter expert on Sprinklr Unified CXM:Provide expertise on CCaaS transformation client projects across the entire delivery lifecycle. Professional & Technical Skills: Must have skills:Proficiency in Sprinklr Unified CXM, experience in customer service operations, and contact center channels. Strong understanding of customer service operations concepts and principles. Experience in implementing omnichannel self-service/IVR and omni-channel orchestration routing. Experience in developing and maintaining customer service applications using Sprinklr solutions. Experience in debugging and troubleshooting customer service applications. Knowledge of solution designs that include integrations between Sprinklr and 3rd party solutions for CRM, such as Salesforce and Adobe. Experience with cloud contact center technologies ranging from IP telephony, intelligent routing, workflow automation, self-service, workforce optimization, outbound engagement, social media engagement, digital (DX), unified communications (UC), and analytics. Additional Information: The ideal candidate will possess a strong educational background in business administration or a related field, along with a proven track record of delivering impactful solutions using Sprinklr Unified CXM. This position is based at our Bangalore or Gurgaon office. About Our Company | Accenture Qualification Experience: Minimum 12+ years of experience is required Educational Qualification: MBA from a tier 1 institute

Educational Requirements Master of Science (Technology),MBA,MTech,Bachelor Of Comp. Applications,Bachelor Of Science (Tech),Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services Responsibilities Minimum of 5-10 years of progressive experience in Contact Center network operations, with significant hands on experience managing AVAYA, NICE, Genesys & Five9 Contact Center & Unified Communication Systems Deep Understanding of OS, Network & VoIP protocols Linux, TCP/IP, VLANs, WAN, DHCP, SNMP, NTP, SIP, H.323, H.248, WebRTC, Computer Telephony Integration, PSTN Proven experience leading and managing teams of network engineers. SBC, Firewall, NAT traversal, Troubleshoot Packet Loss, Delay, Codecs Having experience Solutioning of contact center environments, CTI, PBX, ACD, IVR, CRM, Web technologiesHTTP/XML/ASP/JSP, web servers Experience with Contact Center EnvironmentContact Center Agents Floor, IP Phones, Digital Phones, Unified Communications, Presence, Speech to Text, Text to Speech, Speech Recognition, Voice & Screen Recording, Quality Management, Quality Assurance, Data Analytics, Reports for Business Insight Experience working on Contact center architecture (Five9 Customer Journey, Global Voice, Intelligent Omnichannel Routing, Digital Engagement, Unified Communications, Agent Desktop, CRM, Agent Assist, Customer Journey Tools, Reporting Analytics, API’s, SDK’s, Workflow Automation, WFO, Engagement Workflow, Supervisor Tools ) Experience working on Contact center architecture (Genesys AI Powered Cloud CX, EX, Genesys Edge Series, Genesys Predictive Routing ) Experience working on NICE Contact center Solutions (CXOne, Customer Service Automation, AI for Customer Experience, Digital & Self Service, Journey Orchestration & Routing, Work Force Engagement & Management, CX Analytics, Agent Assist, Open Cloud Platform ) Transformation to AI AI based Contact Center Operations using VoiceBot, BioMetrics CommunicationStrong Verbal & Written communication skills and the ability to collaborate effectively with colleagues and customers. Preferred Skills: Domain-Network-Contact Center Unified Communication Technology-Infrastructure-Contact Center-CTI concepts Technology-Network-Avaya Technology-Network-VoIP-Avaya-VoIP-VoIP Technology-Network-Unified Communications-Avaya UC

Role & responsibilities Define the strategic direction of the site's IT in alignment with management. • Establish and support necessary evolutions based on the approved strategy. • Oversee all Information System activities (operations, hardware/software maintenance) and its organization. • Directly manage the site's IT team and oversee their skills development. • Define and manage the IT budget and investment plan for the site. • Ensure the implementation of work methods, tools, and knowledge capitalization practices. • Monitor the efficiency of IT activities and the quality of service delivered. Lead associated improvement plans. • Manage and prioritize IT projects, ensuring alignment with other business areas. • Guarantee the site's IT security (risk management, data confidentiality and integrity, addressing vulnerabilities as needed). • Ensure the reliability of equipment and define and implement backup and recovery plans. • Conduct technology watch, assessing the impact of new digital solutions. • Ensure coordination with the central IT function and communicate locally about events, changes, and projects. Reporting to the site financial manager, and functionally to the Corporate IT Infrastructure Manager, you are responsible for ensuring that the site's Information System is aligned with the company's strategy and for maintaining its operational conditions. Preferred candidate profile You hold a Masters degree with at least 10 years of experience, and you have already managed a multidisciplinary IT team (operations and projects). • You have advanced professional English skills. • You are proficient in the following IT environments: Microsoft O365, Azure, Active Directory, GPO, SAN storage (EMC Dell), backup systems, DRP, Cisco Catalyst, Meraki. • You have experience with ITIL framework, asset and server management, and network monitoring. • You are familiar with tools such as CheckMK, VEEAM, Hyper-V, Network LAN Analyzer, Fortigate, Zscaler, Varonis, Intune, WSUS, and with business applications including PTC Creo CAD & Windshill, QAD ERP, PowerBI/PowerApps, SharePoint365, Ignition MES/SCADA. • You have knowledge of telephony solutions and IT security

Join the Wireless Technologies and Ecosystems (WTE) team and be part of a best-in-class team of engineers, working with multi-functional teams to drive innovation and develop products used by millions worldwide. We are looking for a highly reciprocal individual who can excel in a high-paced environment. Be ready to make something extraordinary when you come here. Dynamic, encouraging people and innovative, industry-defining technologies are the norm at Apple. The people who work here have reinvented and defined entire industries with our products and services. The same real passion for innovation also applies to our business practices - strengthening our dedication to leave the world better than we found it. You should join Apple if you want to help deliver the next amazing Apple product. Description Apple s Cellular Software team is seeking talented, highly motivated, and disciplined engineers to work across layers on ground-breaking cellular technologies. The position involves identifying and/or developing core cellular technologies that solves everyday problems for customers using iPhone, iPad, Watch and other wireless product lines. We are passionate about keeping our users connected 24/7 wherever they go. This team takes pride in not just coming up with proven software designs but also in disrupting traditional models of the cellular ecosystem. We do whatever it takes to bring user experience to the next level. Our members enjoy the flexibility to work on all aspects of Cellular Protocol software - Subscriber Identity Module, Non-Access Stratum, Access Stratum and iOS interfaces, to come up with the best possible solution for any given problem. Are you equally passionate about cellular technologies and have the dream to work on ground-breaking cellular technologiesThen we are looking for you. As part of this team, you will impact iPhone user experience worldwide. At least 2-8 years experience with cellular protocol stacks Strong Software Engineering skills including design, programming (C, C++, script) and debugging (GDB, LLDB) Experience on Telephony / Modem Interface / Non-Access Stratum / Access Stratum / L1 Layers Good understanding of 3GPP/ETSI standards Preferred Qualifications Bachelors or Master s in, Computer Science Engineering, Electronics & Communication Engineering or Electrical Engineering. Knowledge in LTE / 5G NR technology is a strong plus Highly motivated and self-directed Excellent problem-solving skills Thrive in a collaborative environment and can clearly communicate while confidently participating multiple projects across many teams Obsessively passionate and inquisitive and seek to solve everyday problems in innovative ways

Join the Wireless Technologies and Ecosystems (WTE) team and be part of a best-in-class team of engineers, working with multi-functional teams to drive innovation and develop products used by millions worldwide. We are looking for a highly reciprocal individual who can excel in a high-paced environment. Be ready to make something extraordinary when you come here. Dynamic, encouraging people and innovative, industry-defining technologies are the norm at Apple. The people who work here have reinvented and defined entire industries with our products and services. The same real passion for innovation also applies to our business practices - strengthening our dedication to leave the world better than we found it. You should join Apple if you want to help deliver the next amazing Apple product. Description Apple s Cellular Software team is seeking talented, highly motivated, and disciplined engineers to work across layers on ground-breaking cellular technologies. The position involves identifying and/or developing core cellular technologies that solves everyday problems for customers using iPhone, iPad, Watch and other wireless product lines. We are passionate about keeping our users connected 24/7 wherever they go. This team takes pride in not just coming up with proven software designs but also in disrupting traditional models of the cellular ecosystem. We do whatever it takes to bring user experience to the next level. Our members enjoy the flexibility to work on all aspects of Cellular Protocol software - Subscriber Identity Module, Non-Access Stratum, Access Stratum and iOS interfaces, to come up with the best possible solution for any given problem. Are you equally passionate about cellular technologies and have the dream to work on ground-breaking cellular technologiesThen we are looking for you. As part of this team, you will impact iPhone user experience worldwide. At least 5-8 years experience with cellular protocol stacks Strong Software Engineering skills including design, programming (C, C++, script) and debugging (GDB, LLDB) Experience on Telephony / Modem Interface / Non-Access Stratum / Access Stratum / L1 Layers Good understanding of 3GPP/ETSI standards Preferred Qualifications Bachelors or Master s in, Computer Science Engineering, Electronics Communication Engineering or Electrical Engineering. Knowledge in LTE / 5G NR technology is a strong plus Highly motivated and self-directed Excellent problem-solving skills Thrive in a collaborative environment and can clearly communicate while confidently participating multiple projects across many teams Obsessively passionate and inquisitive and seek to solve everyday problems in innovative ways