347 Telephony Jobs - Page 7

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about The Senior Program Manager serves an instrumental role in delivering NiCE CXone Mpower software features, roadmap and solutions to the high-end of the market. Fulfilling the role as Senior Program Manager will help drive, plan and standardize activities across the CXone Mpower platform toward strategic customer initiatives and deliverables. This person is responsible for driv...

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you And were counting on your unique voice and perspective to help EY become even better, too Join us and build an exceptional experience for yourself, and a better working world for all, The opportunity Operations Engineer has responsibilities within a team of L3 and supports various application platform services across a range of business portfolios This individual will support the end-to-end aspects of services under their remit including but not limited to service engineering, L3 End User Telephony & SBC support, Escalation ma...

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you And were counting on your unique voice and perspective to help EY become even better, too Join us and build an exceptional experience for yourself, and a better working world for all, The opportunity Operations Engineer has responsibilities within a team of L3 and supports various application platform services across a range of business portfolios This individual will support the end-to-end aspects of services under their remit including but not limited to service engineering, L3 End User Telephony & SBC support, Escalation ma...

As an AI SDR Platform company in its pre-launch phase and with a focus on solving real-time voice challenges, we are looking for a talented individual to lead the design, architecture, and development of our real-time AI voice platform. This is a unique opportunity to be part of a groundbreaking project that aims to revolutionize enterprise sales by automating outbound cold calling using intelligent voice agents. **Key Responsibilities:** - Lead the design, architecture, and development of our real-time AI voice platform. - Solve critical latency problems and build scalable, low-latency audio pipelines. - Work with AI APIs, telephony platforms, and real-time streaming systems. - Build a worl...

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're pass...

Job Description: Role & Responsibilities: The L2 Technical Support professional will provide advanced technical support to Deloitte end-users, ensuring seamless operation of IT systems and devices. Troubleshoot technical issues across Windows and MAC operating systems, Office 365, SCCM, Intune, mobile devices, and networking equipment. Provide support for video conferencing, telephony, and audio/video equipment. Assist in Active Directory administration, Group Policy management, and IT lifecycle management. Collaborate with other IT teams to resolve incidents and escalate as necessary. Maintain documentation for troubleshooting steps and best practices. Preferred Candidate Profile / Qualific...

About The Role Project Role : Quality Engineering Architect (Test Arch Project Role Description : Develop end-to-end testing architectures using new and innovative testing products and solutions. Provide technical leadership and strategic direction in quality engineering. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a highly capable experienced QA professional with a specialization in Contact Centre Testing (Genesys, Avaya, Amazon Connect, Sprinklr, etc.), capable of leading testing efforts. The role requires hands-on knowledge of...

As an experienced IT Manager, you will be responsible for overseeing the company's IT infrastructure, telephony systems, network, Active Directory (AD), hardware, security, cloud services, and compliance management. Your strategic thinking and leadership skills will be crucial in managing a team and ensuring the efficient operation of all IT functions. - **IT Infrastructure Management:** - Oversee the installation, configuration, maintenance, and optimization of all IT infrastructure components. - Ensure the stability, integrity, and efficient operation of information systems. - Develop and implement IT policies and procedures, including those for architecture, security, disaster recovery, s...

Role Overview: As a Technical Support Engineer III at Observe.AI, you will play a crucial role in providing efficient and accurate technical support for Observe.AI's product to ensure customer satisfaction. Your technical expertise and experience will help drive a customer-first mindset with every customer interaction. You will be responsible for improving the deflection rate of engineering-based escalations, collaborating with various teams, analyzing user challenges, providing support for integrations, mentoring L2 Support agents, and continuously improving team processes. Key Responsibilities: - Provide efficient and accurate technical support for Observe.AI's product to ensure customer s...

About the team This team focusing on development and customization of IVR applications for Financial Institutions and Banks What you will be doing Plans and coordinates all aspects of technical projects from initiation through delivery. Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed. Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate. Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables. In...

Preferred candidate profile : Candidates must be energetic and focused with a strong motivation to learn new technologies and deploy them effectively Experience with the following skills are highly desirable but not a requirement: Sonicwal,Cisco Firewalls,Hyper-V,VPN,VOIP,and Telephony Must be fluent in English Experience with installation of new networks, configuring domains, installing domain controllers Role & responsibilities : Title: IT Administrator Reports To: IT Head (US) Office Timings: 3:00 pm to 12:00 am Monday - Friday Job Summary: IT support personnel is responsible for Installing, monitoring and troubleshooting IT networks (LAN and WAN). IT support personnel will ensure that us...

Responsibilities: Develop and deploy call flow applications (aka Interactive Voice Response applications) that have an impact to the customer and a support or sales agents experiences Partner with internal teams to define and implement solutions that improve support experiences Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code. Qualification: 3+ years IVR Speech Recognition experience The ability to design callflows from requirements documentation and workshops Expert knowledge of 1 or more IVR development e...

Job Title: AI Consultant (External) Location: Remote Employment Type: External/Freelancing Experience: 5+ Years Linkedin page: https://www.linkedin.com/company/datanetiix/ Website: https://www.datanetiix.com/ Candidates can share your resume to: kishore@datanetiix.com We are seeking an experienced AI Consultant to lead the design, development, and deployment of a robust AI Telephonic Conversational system . This role involves strategic planning, vendor evaluation, AI workflow design, and end-to-end implementation of a conversational AI Assess business and technical requirements for AI-driven Hotel Industry for US Based. Candidate should Design a scalable voice AI architecture Candidate shoul...

What success looks like in this role: Automate routine maintenance and monitoring tasks for the Global Contact Center ACD. Develop and implement automation scripts and tools to manage and monitor Telecom infrastructure/Instances. Create and deploy automation workflows to manage audio/Video conferencing systems, including proactive health checks and troubleshooting. Automate the process of updating and maintaining video conferencing endpoints through centralized management systems. Develop automated solutions for call recording and archiving processes to ensure compliance and efficiency. Implement automation scripts to streamline CTI environment management and troubleshooting. Automate the ge...

As a Software Architect at our company, you will lead software design and provide technical guidance to the India Telephony engineering team. Your responsibilities will include defining functional requirements, overseeing implementation, optimizing computational efficiency and network communication, enforcing best software development practices, and mentoring engineers throughout the development process. Additionally, you will conduct architectural reviews and collaborate with global Architecture teams to align on technical direction. Key Responsibilities: - Lead software design for the India Telephony team, ensuring alignment with PBX architecture. - Define functional requirements and overs...

We are looking for a skilled Telephony Architect with 5 to 19 years of experience in telephony systems, Microsoft technologies, and cloud platforms. The ideal candidate will have expertise in supporting and maintaining Unified Communication, Skype for Business 2015 with Enterprise Voice, and Microsoft Teams in an enterprise environment. Roles and Responsibility Design and implement scalable and secure telephony architectures using Microsoft Teams. Develop and maintain expertise in Direct Routing, Calling Plans, and integration with SIP trunks or PBX systems. Troubleshoot and resolve complex technical issues related to telephony systems. Collaborate with cross-functional teams to ensure seaml...

Job Summary:Experienced Telecom Engineer with a proven track record in the oil and gas industry, delivering robust and compliant telecom and security systems for both onshore and offshore facilities. Adept in all phases of telecom engineering including concept design, FEED, detailed engineering, and technical proposals.Key Responsibilities:Design, specify, and implement telecom and security systems for upstream and downstream oil & gas projects, including:CCTV and surveillance systemsAccess control and perimeter intrusion detection (PIDS)Public Address & General Alarm (PAGA) systemsStructured cabling for voice/data (LAN/WAN), PABX, and telephonyFiber optic cabling (FOC), VSAT, and microwave ...

Job Summary:Experienced Telecom Engineer with a proven track record in the oil and gas industry, delivering robust and compliant telecom and security systems for both onshore and offshore facilities. Adept in all phases of telecom engineering including concept design, FEED, detailed engineering, and technical proposals.Key Responsibilities:Design, specify, and implement telecom and security systems for upstream and downstream oil & gas projects, including:CCTV and surveillance systemsAccess control and perimeter intrusion detection (PIDS)Public Address & General Alarm (PAGA) systemsStructured cabling for voice/data (LAN/WAN), PABX, and telephonyFiber optic cabling (FOC), VSAT, and microwave ...

Description As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Want to disrupt an industry by ...

Experience with Cerner Application support, Incident resolution, Implementation of Cerner Millennium Projects. Experience in configuring and troubleshooting CERNER solution functionalities/Components. Perform complex troubleshooting investigations and documenting notes and knowledge articles. Gather requirements and determine scope of work and plan for on time delivery. Ability to work self-sufficiently on assigned time sensitive tasks. Develop and maintain good relationship with peers and client, provide timely feedback to encourage success. Strong communication skills with excellent interpersonal skills both in written and verbal correspondence. Ability to learn and adapt to changing lands...

As a Technical Solutions Consultant, you will be responsible for the technical relationship of our largest advertising clients and/or product partners. You will lead cross-functional teams in Engineering, Sales, and Product Management to leverage emerging technologies for our external clients/partners. From concept design and testing to data analysis and support, you will oversee the technical execution and business operations of Google's online advertising platforms and/or product partnerships. You will be able to balance business and partner needs with technical constraints, develop innovative, cutting-edge solutions, and act as a partner and consultant to those you are working with. You w...

Interested suitable candidates please be in touch with roopashree.ry@sutherlandglobal.com Technical Business Analyst Description: We are seeking a Technical Business Analyst / Solution Expert with 5+ years of experience bridging client technology requirements and solution delivery. This role focuses on defining requirements, creating solution diagrams, and coordinating implementations for enterprise AI and telephony solutions. Responsibilities: Liaise with client IT and telephony teams to capture requirements. Create solution diagrams and technical documentation. Translate business needs into functional/technical requirements. Manage implementation roadmaps, timelines, and stakeholder commun...

Interested suitable candidates please be in touch with roopashree.ry@sutherlandglobal.com Telephony Engineer Description: We are seeking an experienced Telephony Engineer with 5+ years of expertise in integrating and managing enterprise telephony platforms. You will be responsible for configuring and maintaining SIP-based call flows, CTI integrations, and multi-platform telephony environments to support enterprise-grade communication systems. Responsibilities: Design, configure, and maintain SIP trunks, call routing, and dial plans. Integrate telephony platforms with CTI and enterprise systems. Collaborate with network engineers to optimize QoS for voice traffic. Ensure high availability and...

DevOps IVR, Container Platforms (Advanced proficiency),Infrastructure Monitoring (Advanced proficiency), Asterisk or other telephony PBX systems, Speech-to-Text integration, Text-to-Speech integration

Job Description: Call Center Trainer / Coach Position Title: Trainer / Coach Call Center Location: BKC, Mumbai Reporting To: Head of Operations Role Purpose To build and maintain Calling Executive (CE) competency through induction, continuous training, and real-time script updates ensuring agents are aligned with organizational objectives, marketing campaigns, new processes, and digital tools. Key Responsibilities Deliver new hire induction (Telephony, CRM, SOPs, scripts). Run weekly refreshers and campaign-based micro-learnings. Maintain Knowledge Bank : FAQs, clinician/hospital updates, service/process changes. Translate marketing campaign inputs into CE-ready scripts ; brief daily, test w...