268 Telephony Jobs - Page 7

The Manager, Contact Management Configuration is responsible for managing and optimizing enterprise Dialer, SMS, and Inbound (IB) routing systems to support Collections and Recovery operations. This role involves configuration, administration, and performance monitoring of dialer strategies while collaborating with IT, Audit, and Strategy teams to improve operational efficiency. Key Responsibilities: Dialer & Contact Strategy Management: Support weekly/monthly adjustments to dialer configurations in alignment with collection strategies. Review and optimize dialer settings to enhance performance and ensure compliance. Oversee projects involving dialer support, ensuring operational effectivene...

Key Responsibilities: Designed and executed comprehensive audio quality test plans for VoIP features on wearable devices. Validate microphone and speaker audio paths, codecs, echo cancellation, noise suppression, and voice clarity. Conduct MOS (Mean Opinion Score) testing and other subjective and objective audio quality assessments. Test audio performance in various real-world and lab conditions (e.g., network types, ambient noise environments, device orientations). Use test tools and frameworks to capture, analyze, and log audio signals (e.g., latency, jitter, packet loss, dropouts). Conduct wakeword testing for voice assistant features and assess responsiveness and false trigger rates. Per...

As a Software Development Lead at MetLife, you will be responsible for designing, developing, and maintaining software solutions within a defined system, platform, or product. Your role will involve ensuring consistency across enterprise data, reducing risks, and promoting efficiencies to support the organization's goals and objectives. You will lead the creation of architectural specifications, document user requirements, develop user stories, and estimate technology solutions for large complex features in collaboration with the Product Owner. Your responsibilities will include leading the technical design and development of applications/platforms, ensuring disaster recovery, privacy, and s...

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Provide remote technical support (via telephone or online) for identified CIENA products 24x7 when required. The engineers shift timings may be outside Indian business hours and may include weekend shifts as well for having for 24x7 support coverage of identified CIENA products. Provide on-s...

Key Responsibilities: Design, implement, and maintain VoIP and telephony solutions across enterprise environments. Manage and troubleshoot unified communication platforms including Cisco, Avaya, or Microsoft Teams. Configure and support SIP, H.323, and MGCP protocols. Collaborate with IT teams to integrate telephony with office automation and business applications. Monitor system performance and ensure high availability and quality of service. Provide technical support and training to end-users and internal teams. Required Skills: Strong knowledge of VoIP protocols (SIP, H.323, RTP) Experience with Cisco Unified Communications , Avaya , or Microsoft Teams Familiarity with PBX systems , call ...

What will you be doing As an Information Technology Intern (FTC) , you will provide support to the IT department to ensure the quality and delivery of IT systems for both the hotel and its guests. Your main responsibilities will include: IT Systems Support : Assist with the day-to-day support of all internal hotel IT systems, minimizing any system outages and ensuring smooth operations. Issue Tracking & Reporting : Record any IT-related issues that arise and communicate them to the IT Manager, ensuring that any issues requiring further attention are addressed promptly. System Improvement Suggestions : Identify potential areas for improvement within the hotel's IT systems and recommend these ...

Phonologies, a leading provider of speech technology and voice bots in India, is seeking individuals to join the team and revolutionize the delivery of conversational AI and voice bots over the phone. Our innovative solutions are seamlessly integrated with top contact center providers, telephony systems, and CRM systems. We are on the lookout for dynamic and skilled specialists to contribute to the development of our cutting-edge customer interaction solutions. As part of our team, you will be involved in developing and implementing machine learning models for real-world applications. Ideal candidates should possess a minimum of 5 years of experience and demonstrate proficiency in Python, sc...

At 3CLogic, we strongly believe in the value of our team members and understand that success is achieved through teamwork. As a fast-growing SaaS startup based in Rockville, Maryland, we have a diverse team working both locally and remotely. We prioritize talent and potential over geographical location, creating a hybrid remote and in-person culture that fosters personal and professional growth. We invite you to consider joining our vibrant team at 3CLogic, where every day is filled with exciting opportunities and colorful challenges. Our dynamic environment thrives on innovation and creativity, encouraging all team members to bring their unique perspectives and ideas to the table. We are a ...

As an IT Telecom Specialist, you will play a crucial role in ensuring the availability and functionality of the voice infrastructure. Your responsibilities will include configuring and maintaining telecom equipment such as PBX, telephone switches, IP phones, and voice mail systems. You will also be involved in cabling activities for voice, data, fiber, and other related equipment. Collaboration with equipment and service providers will be a key aspect of your role, requiring effective communication and coordination skills. To excel in this position, you must have a solid educational background in IT and at least 3 years of experience in telecommunication, focusing on either data or voice net...

Assist in the availability of the voice infrastructure. Configures and performs preventative and on-call maintenance on telecom equipment including, but not limited to: PBX, telephone switches, switch-based and IP phones, voice mail, and cabling including voice, data, fiber and other related equipment and services. Coordinates with equipment and service providers.Candidate must possess IT related education Solid PBX and Avaya experience. Avaya Certification is an advantage. Must have knowledge in troubleshooting Avaya PBX, Automatic Call Distribution/Call Management System, Interactive Voice Response System, Voice Mail, and Call Accounting Systems; installing, troubleshooting and designing n...

Key Deliverables : Responsible to generate New Business from Value Added Voice Services like - SmartFlo & Omni Channel Share Market Intelligence to HQ Product Team - Customer Insights, Competition Benchmarking etc. Capability presentation to Large / Medium customer, make product value propositions, demo to customer and support sales team in deal closure. Qualification & Experience : Strong technical commercial knowledge & experience of assigned products Advance level understanding of technology landscape, products, and trends Product Understanding along with regulations Understanding of customer segment and key use case to create opportunity Total Experience: 8 to 12 Years 3 Years of experie...

Roles and Responsibilities Develop and maintain strong relationships with clients through regular communication and issue resolution. Provide exceptional customer service by responding promptly to client inquiries and resolving issues efficiently.

Designation: Android Native Developer Experience: 9-11 years Location: Noida / Bhubaneswar Notice Period: Immediate to 15 Days (Max) Required Skills: Proven 9+ Years of experience in Android Native Development ( Kotlin / Java ) Proficiency in Flutter & Dart. Deep understanding of VoIP/SIP, Telephony, and networking protocols. Familiarity with AOSP development and MDM Policy handling. Strong understanding of Modern App Architectures and Scalable Code practices Key Responsibilities: Design, develop, and maintain Native Android applications using Kotlin and/or Java. Develop cross-platform solutions using Flutter and Dart. Integrate VoIP and SIP stack functionalities; manage audio routing and te...

You will be working as a Manager in Telecom at LARAON ENGINEERS AND CONSULTANTS PRIVATE LTD., a company based in New Delhi, India. Your primary responsibilities will include overseeing daily operations, managing telephony systems, leading and coordinating telecom projects, and ensuring efficient team management. Additionally, you will be responsible for maintaining telecommunications infrastructure, developing optimization strategies, and ensuring compliance with regulations and standards. To excel in this role, you should possess strong Team Management, Team Leadership, and Project Management skills. Expertise in Telecommunications and Telephony is crucial, along with strong organizational ...

Geetham Technologies is a telecom infrastructure services company specializing in EMF testing, RF planning, optimization, benchmarking, and O&M. We enable secure, future-ready networks with a commitment to quality and reliability. This full-time on-site role for a Telecom Project Technician in Chennai involves the installation, maintenance, and troubleshooting of telecommunications systems. As a Telecom Project Technician, you will handle tasks related to cabling, telephony, and general telecommunications to ensure the functionality and efficiency of systems. Your responsibilities will include inspecting and testing systems, diagnosing issues, and implementing effective solutions. To excel i...

So, what’s the role all about? The Product Manager has a key role in establishing NICE’s vision, strategy, and product roadmap for NICE’s Customer Experience Analytics solutions. The role requires a high-energy individual who excels at working with cross-functional teams in a technical space and is comfortable in leading a team effort, as well as influencing others to achieve company objectives . Have you got what it takes? Work with partners, customers, and NICE sales to understand business’ needsregardinginteractionanalytics with the contact Develop and maintain appropriate “Product Requirements Backlogs” detailing the business and technical requirements for each Assist with the developmen...

Job Description: You will be working as a full-time Telecommunications Coordinator at AIRON TECHNICAL SOLUTIONS INDIA PVT LTD, situated in Sivakasi. Your primary responsibility will involve overseeing telephony and telecommunications systems, managing infrastructure, and ensuring the security of telecommunications networks. Additionally, you will be involved in project management, collaborating with different departments, troubleshooting telecommunication issues, and ensuring compliance with relevant standards and regulations. To excel in this role, you should possess knowledge and experience in Telephony and Telecommunications, along with the ability to manage Telecommunications Infrastruct...

You are a dynamic and experienced BPO Technology Head with hands-on expertise in Genesys and other contact center technologies. In this leadership role, you will be responsible for driving the design, implementation, and optimization of the technology ecosystem that supports multi-channel customer service operations. The ideal candidate should be both strategic and technically proficient, capable of bridging the gap between business needs and technology solutions. Your key responsibilities include developing and executing the technology strategy for BPO and customer support operations. You will provide hands-on leadership in the implementation, configuration, and optimization of Genesys Clou...

Geetham Technologies is a telecom infrastructure services company specializing in EMF testing, RF planning, optimization, benchmarking, and O&M. We enable secure, future-ready networks with a commitment to quality and reliability. This full-time on-site role for a Telecom Project Technician in Chennai involves responsibilities such as the installation, maintenance, and troubleshooting of telecommunications systems. As a Telecom Project Technician, you will work on cabling, telephony, and general telecommunications tasks to ensure systems are functional and efficient. Your day-to-day tasks will include inspecting and testing systems, diagnosing issues, and implementing effective solutions. Ke...

Experience in On-Prem to Azure migrations Strong IT Networking background Hands-on knowledge of Data Migration projects Experience with network monitoring Expertise in Network Design, Backups, IT Infrastructure Hardware Project Management Tools Annual bonus

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Join us as a Customer Service & Operations Unit Leader If you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activities We ll look to you to lead by example by making customer calls to identify and understand customer needs and help them by delivering solutions that are fit for purpose You ll be recognised for delivering a first class outbound and inbound telephony and digital service to our prospective customers and existing customers Were offering this role at associate vice president level What youll do As a Customer Service & Operations Unit Leader, you ll be ...

Hey Innovator! We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like youThen it seems like you’d make an outstanding addition to our vibrant team. Siemens Technology and Services Private Limited (STSPL) is the Indian subsidiary of German multinational engineering and electronics conglomerate Siemens that focuses on IT and management services. The subsidiary is split into four unitsCorporate Technology India, Siemens Corporate Finance and Controlling, Global Shared Services, and Siemens Manageme...

Role & responsibilities • Responsible for sales and business development of IT & Communication solutions, Advanced Software observability platform through SaaS or on-premises, and Security technologies (Routing, Switching, Cybersecurity, Wireless, Telephony, Video Conference, and Enterprise Software Solutions). • Identifying new opportunities, prospecting for Advanced Software observability platform and security solution sales, and driving sales closures to achieve assigned targets. • Account Management Independently map accounts and build strong relationships across key stakeholders (IT, Purchase, Finance, and Security teams) within the account. • Understanding client requirements for Advan...

About The Role Job Title - Management Level: 9-Team Lead/Consultant Location: Delhi, Gurgaon, Mumbai, Bengaluru, Chennai, Pune, Hyderabad Must-have skills: MS dynamics CRM 365, Functional Exp, Service Module Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients a...