155 Telephony Jobs - Page 6

The BT Enterprise Telephony role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the BT Enterprise Telephony domain.

The BT Enterprise Telephony role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the BT Enterprise Telephony domain.

• 3+ years of hands-on experience on Unified Communications and Collaboration products portfolio. • Understanding of CUCM & Cisco unity connection versions 10.x, 11.x, 12.x, 14.x, Voice Gateways, Cisco CUBES, Licensing • Understanding of cloud based voice solutions (Cisco UCaaS, RingCentral, XO Voice, Broadsoft etc) • Understanding of Session Border Controllers - AudioCodes, Sonus/Ribbon, Oracle • Understanding of Cisco Video end points and expressways • Understanding of Cisco Webex suite (calling, contact center, control hub etc) • Understanding of broadcast paging (Singlewire) • Understanding of Microsoft Teams Enterprise Voice • Good understanding of VoIP protocols MGCP, H.323, SIP, ISDN • Basic understanding of Cisco C series and B series server management • Good communication skills, Open for 24x7 availability • Expert level experience in handling Cisco IP telephony Network Infrastructure. • Independently resolve tickets within SLA • Adheres to standard operating procedures / work instructions • Update the knowledge base • Technically upgrade across versions of environment when required • Understanding of ITIL framework Certifications: • CCNA (Mandatory) • CCNP Collaboration (Preferred) KEY TECHNOLOGIES: • CUCM & Unity connection 12.x and 11.x • Webex Cloud • SIP Trunks, MGCP and H.323 gateways. • Understanding of voice provisioning tools (Kurmi, VOSS etc) • Basic troubleshooting knowledge on Avaya Aura products • Basic MACD knowledge of Cisco UCCX • Basic MACD knowledge of MS TEAMS EV

Must-Have Skills: Scripting using Java/Selenium API Automation Knowledge of Telephony Testing (Genesys platform would be a plus) Selenium Grid Implementation Quick Learner Good-to-Have Skills: Docker Knowledge Kotlin Language Knowledge Automation Experience in Desktop Applications Automation with Image Recognition Tools Experience Range: Hands-on experience with Selenium + Java Experience in Test Planning, Test & Automation Strategy, and Writing Test Cases Design and Develop Test Automation Framework Development Experience in Delivering Test Plans and Strategies CI/CD Knowledge Experience in Providing Test Automation Solutions and Presenting Them to Clients Good Knowledge of Source Code Management (e.g., GitHub) Other Skills: Analyst in Test Business Analyst Good Testing Concepts (Manual & Automation) Good Analytical and Communication Skills Attention to Details Patient and Persistent Assertive Fast-paced Learner Good in Client Interaction and Articulation A Good Team Player Project Activities: Key Technical Consultant: Provides recommendations on overall test automation approach and strategy, design and architecture of test framework; contributes to architecture; implements enhancements; automates tests; maintains daily communication, reports, and status. Day-to-Day Implementation: Writing test cases; executing tests; maintaining tests; verification of functional requirements to the application. Overall Quality Measures: Ensures all non-functional and user experience testing. Test Automation: Automating tests; test data creation and preparation; executing tests; maintaining tests. Required Skills Java,Selenium,Selenium Grid,Api Testing

Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: The responsibilities of this individual will have a focus on managing VoIP, Web-Ex Contact Center solutions ensuring the smooth and efficient operations. Duties will also include service monitoring and maintenance, infrastructure and client support, and project/upgrade work for the supported services and technologies.Key Responsibilities:- Deployment, support, and troubleshootingDeploy, support, and troubleshoot various versions of TEAMS Phone System.- Strategic thinking and ability to take technical decisions and drive nitiatives -Communication across organizational levelsDiscuss Teams and Office 365 Platform Services with technical staff, project managers, and management.- Ability to lead complex projects and initiatives by demonstrating technical and strategic skills - PowerShell expertiseUtilize strong knowledge of PowerShell commands and scripting for system management.- Ribbon SBCs integrationExperience with Ribbon SBCs integrated with MS Teams Direct Routing, including deployment methodologies, best practices, and troubleshooting.- Poly (HP) Devices managementDeploy and troubleshoot Teams Phone System and Poly (HP) Devices, following best practices.- Unified Messaging integrationConfigure Teams audio, video, and telephony solutions, integrating them with M365- Manage Field Requests Handle requests from various resources, including creating and modifying agent profiles and IVR call flows.- Build/configure/implement call flowsDesign and implement call flow structures to enhance customer experience and operational efficiency.- TIER 3 operations and maintenance:Focus on day-to-day operations, preventive maintenance, and upgrade responsibilities in the call center environment.- Expertise in WxCCE componentsDemonstrate TIER 3 expertise in configuration and troubleshooting of WxCCE components.- Troubleshooting and log analysisCapture and interpret debug level logs for WxCCE and other UC environments to diagnose and resolve issues.- Support and stakeholder engagementProvide support to contact center stakeholders and ensure smooth operations through effective configuration and testing in WxCCE environments. Minimum Qualifications: 3+ years of IT-related work experience with a Bachelor's degree. OR 5+ years of IT-related work experience without a Bachelors degree. Physical Requirements: Frequently transports and installs equipment up to 20 lbs. Bachelor's/Masters in Information Technology or equivalentOverall 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

1. Professional attitude and appearance 2. Solid written and verbal communication skills in English 3. Ability to be resourceful and proactive when issues arise 4. Excellent organizational skills 5. Multitasking and time-management skills, with the ability to prioritize tasks 6. Customer service attitude 7. Only for Female Candidates.

Role Summary: - The Team Lead - Customer Service will oversee and guide a team of sales agents to achieve and exceed sales targets in a fast-paced contact Centre environment. - The role involves monitoring team performance, providing training and coaching, driving sales strategies, and ensuring excellent customer engagement. Key Responsibilities:Team Management and Supervision:- Lead, motivate, and monitor a team of Customer Service agents to meet individual and team sales targets.- Schedule and manage team shifts, ensuring adequate staffing during peak hours.- Track daily, weekly, and monthly performance metrics like lead conversion, revenue, and call productivity. Sales Performance and Coaching:- Provide regular training and coaching to enhance selling skills, product knowledge, and communication abilities.- Conduct performance reviews, set clear goals, and identify opportunities for improvement.- Share sales best practices and motivate the team to achieve targets. Sales Strategy Execution:- Develop and implement sales techniques and strategies to drive better conversion rates.- Work closely with leadership to execute campaigns, promotions, and target-driven initiatives.- Track lead pipeline and ensure timely follow-ups on leads and prospects. Customer Engagement and Problem Solving:- Ensure agents maintain a professional, customer-focused approach during calls.- Address escalations or customer objections to ensure a positive sales experience.- Identify gaps in processes that impact sales performance and recommend improvements. Reporting and Performance Analysis:- Prepare and share detailed sales performance reports with leadership.- Analyze team performance data to identify trends, successes, and areas for development.- Ensure accuracy in reporting lead conversions, revenue generation, and agent productivity. Team Motivation and Engagement:- Build a positive, competitive, and energetic team environment.- Recognize top performers and implement incentive programs to drive results.- Promote teamwork and maintain high agent morale. Qualifications and Skills: EducationBachelor's degree or equivalent experience in Sales/Marketing/Business. Experience:- 2-3 years of experience in a tele sales/contact center role.- Minimum 1 year of experience in a team leader or supervisory position. Skills Required:- Strong leadership and team management abilities.- Excellent sales and negotiation skills.- Ability to coach and develop team members to achieve targets.- Proficiency in CRM tools, telephony systems, and Microsoft Office Suite.- Strong communication, problem-solving, and organizational skills. Behavioral Traits:- Results-driven with a goal-oriented mindset.- Ability to stay calm under pressure and work in a target-driven environment.- Strong decision-making and problem-solving abilities.- High level of energy, enthusiasm, and a positive attitude. Key Performance Indicators (KPIs):- Team Sales Target Achievement.- Lead Conversion Rates.- Average Call Handling Time (AHT).- Revenue Generated Per Agent.- Agent Retention and Attendance.ApplySaveSaveProInsights

Amazon Connect Tech Lead with 6 -8 years experience. Experience with Amazon Connect (Contact flows, queues, routing profile, agent hierarchies) Integration experience with Salesforce (Service Cloud Voice) Hands-on with AWS services AWS Lambda (for backend logic) Programming language Java or Python Amazon Lex (Voice/chat bots) CloudWatch IAM Proficiency in programming scripting Java Script, Nodejs Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation Solid experience in REST APIs and integration frameworks. Experience working in Agile Scrum environments Experience in Automating deployments of contact center setup using CI/CD pipelines or Terraform

The Senior M365 Administrator/Specialist plays a crucial role in managing and optimizing the Microsoft 365 environment within an organization. This position involves advanced administration of applications like Exchange, SharePoint, OneDrive, Teams, Azure Virtual desktops and Intune. This role requires extensive experience in Microsoft 365 administration, strong problem-solving skills, and the ability to stay updated on the latest features and best practices. Key Responsibilities 1. Exchange and Email Management Managing Exchange Online, managing mail flow, distribution lists, and mailbox configurations. Troubleshoot and resolve complex email-related issues to ensure seamless communication. 2. SharePoint and OneDrive Administration Configure and maintain SharePoint sites, lists, libraries, workflows, and permissions. Manage OneDrive for Business, ensuring proper setup and user access. 3. Teams and Telephony Solutions Set up and manage Microsoft Teams for collaboration, including channels, meetings, and integrations. Integrate and manage telephony solutions within Teams to enhance communication capabilities. 4. Device Management with Intune and Autopilot Deploy and manage devices using Microsoft Intune and Autopilot, ensuring compliance with organizational policies. Monitor and troubleshoot device enrolment and management issues to maintain operational efficiency. 5. Security and Compliance Configure and enforce security settings and compliance requirements across Microsoft 365 applications. Collaborate with IT and security teams to ensure adherence to

Are you seeking technical support jobs in Kolkata or L1 support career opportunities in India s growing tech sectorFusion CX is hiring an L1 Technical Support Executive in Kolkata to strengthen our IT support team. If you re an enthusiastic problem-solver with hands-on experience in telephony systems and contact center solutions, this is your chance to grow your career with a global customer experience leader. Join us to contribute to a high-impact, tech-driven environment while building your infrastructure, incident resolution, and support operations skills. Job Description - L1 Technical Support Executive As an L1 Technical Support Executive at Fusion CX, you will provide first-line support for fixed-line voice and telephony systems while maintaining documentation, handling support tickets, and resolving incidents efficiently. You will support a robust UC (Unified Communication) environment and collaborate closely with internal teams to ensure seamless operations for toll-free lines and voice infrastructure. Key Responsibilities Provide technical support for fixed-line voice and telephony systems. Deliver first-line support across all aspects of voice and UC infrastructure. Document, manage, and maintain toll-free lines, fixed lines, and telephony systems. Created and maintained technical documentation for both internal teams and clients. Handle support tickets, outages, major incidents, and escalation processes. Managing all aspects of telephony and fixed line voice (POTS, ISDN, PRI, and SIP) Support contact center solutions, preferably PureCloud Contact Center. Create and manage user accounts effectively (User Management). Coordinate with senior support teams for incident resolution. Manage outbound program data, including list uploads and maintenance. Use Microsoft Excel to manage, manipulate, and analyze telephony-related data. Job Requirements - L1 Technical Support Executive Minimum Qualifications: Bachelor s degree in any discipline. At least 1 year of relevant experience. Desired Skills Experience: Experience supporting fixed-line voice technologies including POTS, ISDN, PRI, and SIP. Familiarity with PureCloud or similar contact center platforms. Strong knowledge of Microsoft Excel for handling outbound data programs. Excellent communication, troubleshooting, and documentation skills. Ability to coordinate across teams and handle multiple priorities. Why Join Fusion CX At Fusion CX, we believe innovation and talent go hand in hand. As an L1 Technical Support Executive in Kolkata, you ll play an integral role in keeping our voice systems reliable and efficient while enjoying a supportive, growth-focused culture. Be part of a global CX transformation company with a strong presence across multiple countries. Work on live UC and telephony environments, building experience in enterprise voice systems. Grow in a people-first culture that values continuous learning, ownership, and collaboration. Advance your technical career with access to tools, mentorship, and global projects. Make an impact in a company where customer experience and technology go hand-in-hand. If you re passionate about solving problems, streamlining communication systems, and contributing to seamless operations, Fusion CX is your place to thrive. Apply today to join our technical team in Kolkata.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the worlds most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. What Does Success Look Like? We are looking for a Principal VOIP Engineer to lead the architecture and technical direction of our next-gen voice infrastructure. You’ll be responsible for building carrier- grade systems with high availability, low latency, and global scalability- powering mission-critical voice communication in our CCaaS platform. This is a hands-on leadership role where you will influence architecture, establish best practices, and work cross-functionally across Engineering, DevOps, Product, and QA teams. Seniority Level: Principal / Individual Contributor with technical leadership scope. What You’ll Do: Design and implement VOIP (signaling and media) infrastructure using FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine. Architect session border controllers (SBC), NAT traversal, load balancing, and failover strategies. Define standards for call routing and audio quality optimization (codecs, jitter, etc.) Lead initiatives for scalability, observability, security, and resiliency of our voice infrastructure. Troubleshoot live trac and provide technical leadership during major incidents. Collaborate with Backend and API teams to design provisioning, billing, and call analytics APIs. Evaluate and onboard open-source tools or commercial carriers as needed. Coach and mentor junior/lead engineers in VoIP best practices. What Makes You Qualified? 12+ years of hands-on experience in the Telephony / VoIP / CPaaS domain. Strong knowledge of VoIP Protocols (SIP/SDP, RTP/RTCP), Networking fundamentals (UDP/TCP/IP, DNS, MPLS), QoS (latency, jitter, packet loss mitigation). Hands-on experience with Session Border Controller (SBC), Media Servers and WebRTC . Expert-level understanding of SIP, RTP, NAT traversal (ICE/STUN/TURN) , and VoIP security (TLS, SRTP, fraud prevention). Hands-on development experience with FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine. Experience in designing carrier-grade telephony plaforms serving millions of calls. Strong systems programming and debugging skills in C/C++ Strong troubleshooting skills, with experience using network monitoring and debugging tools. Familiarity with distributed systems and cloud-based deployments (AWS, GCP, Azure) Excellent problem-solving, debugging, and performance tuning skills

About The Role - High-Level Responsibilities Build strong relationships with other Customer Support Engineers, Sales team members, and Engineering team members Provide technical support to partners and/or customers for Cisco small business products, technologies, and/or solutions Effectively troubleshoot customer reported problems both alone and as part of a team, depending on the nature of the incident. . Minimum Qualifications Cisco Certified Networking Professional (CCNP) Certification/CCna Certified - Must have any Proven expertise in supporting Voice/multimedia over IP, cloud based telephony, and protocols like SIP Demonstrated knowledge in at least one of the following areasSwitching, and Wireless Excellent written and verbal communication skills

Apple s Cellular Software team is seeking dedicated, motivated and focused engineers to work across layers on groundbreaking cellular technologies. The position involves identifying and/or developing core cellular technologies that solves everyday problems for customers using iPhone, iPad, Watch and other wireless product lines. We are passionate about keeping our users connected 24/7 wherever they go. This team takes pride in not just coming up with tested software designs but also in re-discussing traditional models of the cellular ecosystem. We do whatever is needed to bring user experience to the next level. Our members enjoy the flexibility to work on all aspects of Cellular Protocol software - SIM, NAS, AS and iOS interfaces, to come up with the best possible solution for any given problem. Are you equally passionate about cellular technologies and have the dream to participate on the creation of groundbreaking technologies? Then this might be the job for you. As part of this team you will influence iPhone user experience worldwide. 3 to 8 years working experience with cellular protocol stacks; Strong Software Engineering skills including design, programming (C, C++, script) and debugging (GDB, LLDB); Experience on Telephony / Modem Interface / Non Access Stratum / Cellular Control Plane Protocol stack; Knowledge in LTE / 5G NR technology is a strong plus; Good understanding of 3GPP/ETSI standards; Highly motivated and self-directed; Excellent problem solving skills; Join hands with a highly connected team and can clearly communicate while participating multiple projects across many teams; Fervent and inquisitive, and ready to resolve everyday problems in innovative ways; Laser-focused on the smallest details that can change the life to our customers. Education & Experience Bachelors or Masters in Electrical Engineering or Computer Science

Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consistently seek opportunities to enhance their existing skills, acquire more complex skills and work towards enhancing their proficiency level in their field of specialisation. Works under limited supervision of Team Lead/ Project Manager. Roles & Responsibilities Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for adhering to guidelines and checklists for all deliverable reviews, sending status report to team lead and following relevant organizational processes. Responsible for customer collaboration and interactions and support to customer queries. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Education and Experience Required Engineering graduate, MCA, etc Experience: 2-5 years Competencies Description Application Protocol & Engines - Linux engineer is one: who has done one or more of the following on Embedded Linux design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor Security Platforms- Mandatory to have worked on one or more of the following: Embedded Linux Technology Standard- NA Tools- Mandatory to have worked on one or more of the following; gdb/ddd; linux editors; top; ps; meminfo Languages- Mandatory to have worked on one or more of the following; C; C++ Specialization- MULTIMEDIA, CONNECTIVITY, TELEPHONY, CARRIER GRADE PLATFORM, GENERIC FRAMEWORK Must to have Skills

The Global Network SONG Practice | Platforms Microsoft Dynamics 365 CRM Join our team of GN SONG consultants who solve customer facing challenges at clients spanning service, marketing and sales to accelerate business change. Practice: GN SONG Platforms MS Dynamics CRM (Customer Service) I Areas of Work: Microsoft Business Analyst/Functional Consultant MS D365 Customer Service Marketing, Service module | Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad,| Years of Exp: 5-10Years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy Consultings Global Network SONG practice. The practice is aligned to the Global Network Practice of Accenture and works with clients across their service, marketing and sales functions. As part of the team, you will work on transformation services driven by key offerings like Advanced Customer Engagement, Marketing Transformation and Commerce Sales. These services help our clients become living businesses by optimizing their customer service, marketing and sales strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:- Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing Sales modules) Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Analyze and redesign business processes to maximize efficiency and effectiveness. Recommend and implement improvements in collaboration with client teams. Deploy understanding of detailed MS Dynamics CRM configuration: Use customization and MS Dynamics 365 CRM architecture landscape Use prior experience with MS Dynamics 365 CRM configuration : Apply thorough knowledge hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise. Work with the client and implementation team : to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities. Be a member and/or lead the project delivery workstream across phases. Extensive Microsoft D365 Customer Service, Marketing Sales Implementation experience and developing enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant. Provide best practices direction and implement approach based on MS Dynamics 365 CRM standards. Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials, and operating drivers across multiple industry segments. Participate in pre-sales activities including response to RFPs, creating Proof of Concept (POC), creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating Point of View, creating reusable assets on industry wise Sales Life cycle, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Participate in growing the MS Dynamics practice Bring your best skills forward to excel at the role: Leverage expertise in designing key tools: Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation. Enable MS Dynamics 365 CRM solution: Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.). Apply key business Analysis skills: Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas. Hands-on with MS Dynamics 365 Customer Service, Marketing, Sales Power Platform knowledge Good to Have. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, marketing and campaigning processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Project management experience, including the ability to manage multiple projects simultaneously. Familiarity with project management methodologies (e.g., Agile, Waterfall). Ability to articulate the business value of recommendations/plans/strategies. Excellent analytical and problem-solving skills. Strong understanding of business processes, workflows, and systems. Thorough understanding of MS Dynamics CRM Framework and integration with internal and external components. Technical implementation experience not mandatory but good to have. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and MS Dynamics 365 CRM Framework and integration Deep dive with MS Dynamics 365 CRM certification: Certification in one or more these focused solution areas- Service/Marketing/Sales Functional Consultant.

An IT Coordinator will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. What will I be doing As an IT Coordinator, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Coordinator will perform the following tasks to the highest standards: Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages Record all issues that arise and advise the IT Manager of any issues that need further attention Recommend system improvements to the IT Manager Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements What are we looking for? IT Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, a

Job Title: Sprinklr Senior Manager - Strategy & Consulting Global Network Management Level: 06 – Senior Manager Location: Bangalore/Gurgaon Must have skills: Sprinklr Unified CXM, Customer Service Operations Good to have skills: Omnichannel self-service/IVR, Omni-Channel Orchestration Routing, Cloud contact center technologies Job Summary : As a Manager in the Strategy & Consulting Global Network SONG Practice, you will be responsible for designing, building, and implementing strategies to enhance business performance using Sprinklr Unified CXM solutions. Your typical day will involve working with clients to solve customer-facing challenges in sales, service, and marketing, and developing solutions to meet those requirements. Roles & Responsibilities: Understand market and customer challenges:Create business cases and strategic transformation roadmaps based on market trends. Promote and provide Sprinklr Unified CXM solutions to customers:Collaborate with the Sprinklr Ecosystem including product demonstrations, partner training assistance, pricing strategies, documentation, and client engagement. Drive partner support activities:Focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/status reporting, problem-solving, and conflict management. Act as a subject matter expert on Sprinklr Unified CXM:Provide expertise on CCaaS transformation client projects across the entire delivery lifecycle. Professional & Technical Skills: Must have skills:Proficiency in Sprinklr Unified CXM, experience in customer service operations, and contact center channels. Strong understanding of customer service operations concepts and principles. Experience in implementing omnichannel self-service/IVR and omni-channel orchestration routing. Experience in developing and maintaining customer service applications using Sprinklr solutions. Experience in debugging and troubleshooting customer service applications. Knowledge of solution designs that include integrations between Sprinklr and 3rd party solutions for CRM, such as Salesforce and Adobe. Experience with cloud contact center technologies ranging from IP telephony, intelligent routing, workflow automation, self-service, workforce optimization, outbound engagement, social media engagement, digital (DX), unified communications (UC), and analytics. Additional Information: The ideal candidate will possess a strong educational background in business administration or a related field, along with a proven track record of delivering impactful solutions using Sprinklr Unified CXM. This position is based at our Bangalore or Gurgaon office. About Our Company | Accenture Qualification Experience: Minimum 12+ years of experience is required Educational Qualification: MBA from a tier 1 institute

Roles & Responsibilities Responsible for requirement analysis and feasibility study including system level work estimation while considering risk identification and mitigation. Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for traceability of the requirements from design to delivery Code optimization and coverage. Responsible for conducting reviews, identifying risks and ownership of quality of deliverables. Responsible for identifying training needs of the team. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Expected to be a technical mentor for junior members. Person may be given additional responsibility of managing people based on discretion of Project Manager. Education and Experience Required Engineering graduate, MCA, etc Experience: 5-8 years Competencies Description Application Protocol & Engines - Linux engineer is one: who has done one or more of the following on Embedded Linux design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor Security Platforms- Mandatory to have worked on one or more of the following: Embedded Linux Technology Standard- NA Tools- Mandatory to have worked on one or more of the following; gdb/ddd; linux editors; top; ps; meminfo Languages- Mandatory to have worked on one or more of the following; C; C++ Specialization- MULTIMEDIA, CONNECTIVITY, TELEPHONY, CARRIER GRADE PLATFORM, GENERIC FRAMEWORK Must to have Skills

Position Overview : - We are seeking an experienced Online Reputation Manager to join our Miko Customer Support team. The ideal candidate will have a proven track record of successfully improving ratings and reviews on various online platforms, with a particular focus on Google Business, Google Playstore, iOS app store, and Amazon. The candidate should have extensive experience in enhancing Amazon ratings for both US and Indian listings. As an Online Reputation Manager, you will play a pivotal role in maintaining and enhancing our brand's online reputation, driving customer satisfaction, and ensuring a positive user experience across different platforms. Key Responsibilities : - Develop and execute strategies to improve ratings, reviews, and overall online reputation on platforms such as Amazon, Google Business, Google Playstore, iOS app store, TrustPilot, etc. - Collaborate with cross-functional teams, including Marketing, Customer Support, Product Development, and Sales, to align reputation management efforts with overall business goals. - Analyze and monitor customer feedback and sentiment across various online platforms, identifying trends and insights to drive actionable improvements. - Lead and manage a team of reputation management specialists, providing guidance, training, and performance evaluations. - Respond promptly and professionally to customer reviews, addressing concerns, resolving issues, and maintaining a positive brand image. - Implement best practices for managing online reviews, ratings, and feedback, ensuring consistency and alignment with brand messaging. - Develop and maintain relationships with key stakeholders and partners to drive positive collaboration and facilitate reputation management initiatives. - Stay updated with industry trends, competitive landscape, and changes in online platform algorithms to adapt strategies as needed. Requirements : - Graduate/Postgraduate with 7+ years of experience in customer service preferably in an e-commerce startup - Proven experience in improving ratings and reviews on online platforms, especially on Amazon for both US and India listings - Exceptional communication skills, both written and verbal, with keen attention to detail - Experienced in supporting US customers - Strong team management skills, with the ability to motivate and guide a remote team - Results-driven mindset with a strategic approach to reputation management - Ability to analyze data, derive actionable insights, and make informed decisions - Flexibility to work in shifts, including night shifts, to accommodate different time zones - Working knowledge of customer service software & tools. Must be comfortable with Telephony systems, Helpdesk app preferably Zendesk serving customers across all channels (calls, emails, chat & social media) - Proactive, adaptable, and able to thrive in a fast-paced, ever-changing environment. - If you are a highly motivated individual with a passion for online reputation management and a proven ability to drive positive results, we encourage you to apply. Join our team and contribute to building a strong and favorable online brand presence that resonates with our customers and stakeholders.

We are seeking a highly skilled and motivated VoIP Engineer with deep expertise in the FreeSWITCH open-source communication platform. The ideal candidate will be responsible for designing, developing, deploying, and maintaining our Voice over IP (VoIP) infrastructure. You will be a key player in ensuring the high availability, scalability, and performance of our telephony systems, and will work on a variety of projects from building custom call flows to integrating with external APIs and services. Key Responsibilities Design, implement, and manage VoIP solutions using FreeSWITCH, ensuring high availability, reliability, and security. Configure and optimize FreeSWITCH components, including dial plans, call queues, Interactive Voice Response (IVR) systems, and other call-handling logic. Troubleshoot and resolve complex VoIP issues, including call quality problems, routing failures, and signaling issues, using tools like Wireshark, sngrep, and tcpdump. Develop custom modules and applications for FreeSWITCH using scripting and programming languages such as Lua, Python, C/C++, or JavaScript. Integrate FreeSWITCH with third-party systems, including Customer Relationship Management (CRM) software, databases (e.g., MySQL, PostgreSQL), and RESTful APIs. Monitor system performance and proactively identify and address potential issues using monitoring and logging tools (e.g., Prometheus, Grafana, syslog). Ensure security best practices are implemented, including firewall configuration, TLS encryption, and protection against toll fraud. Collaborate with cross-functional teams, including software developers, network engineers, and support staff, to support the companys communication infrastructure strategy. Maintain comprehensive documentation for all configurations, procedures, and troubleshooting steps. Stay up-to-date with the latest trends and technologies in VoIP and real-time communications. Required Qualifications & Skills Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent practical experience). Proven experience as a VoIP Engineer, Telecommunications Engineer, or a similar role. Deep and proven expertise with FreeSWITCH, including its core components, dial plan syntax (XML and Lua), and modules. Strong understanding of VoIP protocols, including SIP, RTP, and WebRTC. Proficiency in Linux system administration (e.g., Debian, Ubuntu, CentOS) and comfortable with the command-line interface. Experience with scripting languages like Lua, Python, or Perl for call flow logic and automation. Solid understanding of networking fundamentals (TCP/IP, UDP, DNS, NAT traversal, QoS). Experience with network troubleshooting tools like Wireshark, sngrep, and tcpdump. Familiarity with database technologies (e.g., MySQL, PostgreSQL) and how to integrate them with FreeSWITCH. Excellent problem-solving, analytical, and critical-thinking skills. Strong communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders. Preferred Skills (Nice to Have) Experience with other open-source PBX platforms like Asterisk or Kamailio. Knowledge of cloud infrastructure (e.g., AWS, Azure, GCP) and experience deploying and managing FreeSWITCH in a cloud environment. Familiarity with containerization technologies like Docker and orchestration platforms like Kubernetes. Experience with other related technologies such as FusionPBX, Kamailio, or OpenSIPS. Experience in a call center or a service provider environment. Knowledge of VoIP security frameworks like STIR/SHAKEN. Experience with automated testing for VoIP systems (e.g., using SIP).

Hiring a Telephony & CCaaS Integration Engineer to lead on-prem integrations with Genesys, RingCentral & Ozonetel. Must have SIP/VoIP, APIs, SBCs & Asterisk/FreeSWITCH expertise. Work with AI & backend teams to deliver end-to-end voice solutions.

We are looking for a Unified Communications Architect, reporting to the Head of Global Collaboration Services. This person will be responsible for the vision setting and execution of the communication solutions, based today around Microsoft Teams. He/She will also lead the effort to expand our offerings to all the Sodexo entities and ensure our productivity tools are meeting staff needs across the globe. The Unified Communications Architect will work with various audiences ranging from technical teams to executives. We are looking for individuals that are customer-oriented and who have a passion for making a difference in the lives of people around the world. Key responsibilities and activities include: Provide expertise and technical guidance regarding enterprise communication services such as instant messaging (chat), voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing. Lead technical committee with the different support teams for Microsoft Teams and related services (Teams meeting rooms, whiteboard, Teams applications, etc). Accompany local IT teams and L2/L3 offshore support teams to deliver and support collaborative/communication services. Perform technical oversight of implementation projects to assure alignment with architecture and technology standards. Propose continuous improvements in current processes to maintain high quality of services. Provide security overview and technical reference to implement or reinforce directives provided accordingly with Group Security Team. Ensure technical architecture documents (TAD) and technical operational guides are up to date. Provide customizable reports on MS Teams calls (CQD) using Power BI to local IT teams. Create new offers/services based on real-time audio and video conferencing and enhanced call control capabilities that will improve users' day-to-day activities. Qualifications: Extensive knowledge on architecting and engineering communication solutions (Teams, Webex) with telephony systems (Direct routing, operator connect, cloud calling plans) Microsoft 365 tenant global administration Good exprience on troubleshooting call quality issues (CQD or Teams admin center) Strong scripting capabilities (Python, PowerShell) Extensive experience for delivering solutions that meet customer business, functional, and technical requirements. Excellent written, oral and presentation skills. Capacity to adapt his speech based on the audience (C level, IT staff, business) Experience providing in-person user support during a migration or implementation effort. Communication skills must be strong to communicate with tact and being patient with people who have minimal technical knowledge. Must be capable of performing training duties Ability to work with and communicate effectively with leadership teams. Understanding of Microsoft roadmap and how the future changes impact on an enterprise solution. Perform technological watch with a capacity to detect new usages that could meet business requirements. Knowledge of providers of cloud-based communication and collaboration products (particularly RingCentral) Passion for new products/services to perform assessment / business case for potential enterprise-wide deployment. Experience deploying worldwide cloud telephony solutions with global operators (NTT, Pure IP, Orange, etc.) Must have experience in the design and deployment of Microsoft Teams Rooms enterprise-wide She/He must have a product owner vision and be capable of anticipating evolution of the service and associated features. This person is also accountable to manage the lifecycle and obsolescence of the solution and is expected to have autonomy and understand what is expected of a lead communication architect. English (written oral and). French and Spanish (nice to have)

Job Summary: We are seeking an experienced Audio QA Engineer to join our product team developing cutting-edge VoIP-enabled wearable technology . In this role, you will be responsible for ensuring optimal audio performance and quality for voice communication features, performing detailed testing, analysis, and validation of audio pathways in various environments and network conditions. You will collaborate closely with hardware, firmware, and software teams to develop test plans, automate audio test cases, and validate audio performance across the product lifecycle. Key Responsibilities: Designed and executed comprehensive audio quality test plans for VoIP features on wearable devices. Validate microphone and speaker audio paths, codecs, echo cancellation, noise suppression, and voice clarity. Conduct MOS (Mean Opinion Score) testing and other subjective and objective audio quality assessments. Test audio performance in various real-world and lab conditions (e.g., network types, ambient noise environments, device orientations). Use test tools and frameworks to capture, analyze, and log audio signals (e.g., latency, jitter, packet loss, dropouts). Conduct wakeword testing for voice assistant features and assess responsiveness and false trigger rates. Perform product benchmarking and ensure compliance with audio standards (e.g., TIA-920B). Collaborate with software, firmware, hardware, and UX teams to troubleshoot and isolate audio defects. Document test cases, test results, defects, and contribute to product release sign-off. Contribute to the automation of audio tests wherever applicable. Required Skills & Qualifications: Bachelors degree in Electronics and Communications, DSP, Electrical, Computer Engineering, Acoustics, or a related field. 8+ years of experience in audio QA testing, preferably for VoIP, telephony, or wearable products. Prior experience with audio performance measurement tools such as: Audio Precision (APx) Listen SoundCheck ACQUA HATS (Head and Torso Simulator) Hands-on experience with tools like: Wireshark (for packet capture and VoIP call analysis) Adobe Audition, sox, Audacity , or similar for waveform analysis Experience with MOS testing (POLQA, PESQ), subjective audio quality testing, and scripting. Experience with product compliance testing for standards like TIA-920 B . Familiarity with mobile and embedded platforms (Android, iOS, RTOS) is a plus. Excellent troubleshooting skills, attention to detail, and communication skills. Nice to Have: Experience with noise-canceling algorithms (ANC, ENC, beamforming) testing. Experience testing Bluetooth and wireless audio (BLE, Classic BT, Wi-Fi). Experience with wake word testing and voice UI systems (e.g., Alexa, Google Assistant, Siri). Prior work with wearable audio devices such as smart headsets, earbuds, or AR/VR headsets. Solid understanding of VoIP protocols (SIP, RTP, RTCP), audio codecs (e.g., Opus, G.711, G.722), and related networking concepts. Exposure to Agile development and CI/CD pipelines for automated testing.

So, what’s the role all about? The Technical Support Engineer role is to deliver technical support to end users using NiCE Performance Management. NiCE Performance Management propels the long-term success for organizations by comprehensively improving workforce optimization and customer satisfaction. Highly personalized tools empower frontline agents, back-office staff, supervisors and managers to efficiently meet performance goals. The result NPM ensures that your organization consistently achieves better staff performance, higher CSAT scores, and greater employee retention. How will you make an impact? Serve as a Level 2/3 escalation point , interfacing with R&D, Customer Support, Business Partners, and global customers to investigate and resolve complex issues related to NiCE Performance Management applications. Ensure clear and consistent communication across internal and external stakeholders throughout the troubleshooting and resolution process. Deploy R&D-provided solutions and fixes in production environments, adhering to ITIL Change Management protocols. Act as a technical authority , minimizing R&D escalations through in-depth analysis and proactive support. Manage and prioritize daily operations, handling critical incidents with urgency and composure. Contribute to the Knowledge Base , documenting detailed resolution steps and assisting in onboarding and mentoring other Advanced Support Engineers. Execute changes in production environments with care and accountability, ensuring timely escalation of unresolved issues. Function as the Subject Matter Expert (SME) for NICE Performance Management in support of product releases, service packs, and ongoing projects. Develop and deliver training materials for internal teams and business partners as part of the New Product Introduction (NPI) process, enabling knowledge transfer and readiness. Have you got what it takes? 4–7 years of experience in Linux/Unix administration across different server environments. Hands-on experience with Oracle and/or Microsoft SQL Server databases. Experience supporting enterprise-level, web-based applications. Proven global customer support experience, preferably within financial institutions or trading environments. Strong understanding of operating systems (Linux/UNIX/Windows), networking (TCP/IP), and tools like Wireshark. Solid analytical skills for data-driven troubleshooting and problem-solving. Excellent communication and coordination skills to work across teams and time zones. Exposure to Tetra systems , Voice Trading Solutions such as IPC, Etrali, BT, and telephony platforms like Avaya , Cisco , and Mitel (Preferred Skills) Knowledge or certification in EMC, MySQL, Microsoft Office Suite, and Windows OS. Background in telephony or voice solutions is a plus. Familiarity with reporting/BI tools like Tableau is advantageous. Industry certifications in relevant technologies will be a strong plus. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 8226 Reporting into: Tech Manager Role Type: Individual Contributor

Telecom QA Engineer (Senior / Lead ~10Years Experience) Role Overview: As a seasoned Telecom QA Engineer, you'll design, execute, and manage comprehensive QA strategies for telecom products and network systems. Youll combine manual and automation testing, oversee escalation resolution, mentor junior staff, and help steer quality processes across the SDLC, with a strong emphasis on telecom protocols, network performance, and continuous delivery environments. Responsibilities Define and implement robust test strategies, including functional, integration, regression, performance, and security testing. Build, maintain, and execute automated test suites (e.g., API, UI, telephony-related). Tools: JMeter, Python, Selenium/TestNG, RESTAssured, Robot Framework, Postman, Playwright. Validate telecom protocol flows (e.g. SMPP, SIP, IMS, SS7/Sigtran, LTE, WebRTC) using packet capture tools like Wireshark. Execute load/performance/stress testing using traffic generators and performance tools; analyze results and drive quality improvements. Lead root-cause analysis and defect management, including post-mortem and field issue resolution, collaborating with operations, engineering, support teams, and customers. Produce and present quality metrics and reports to stakeholders, with ownership of quality gates and defect leakage strategy. Mentor and guide junior QA engineers, promote QA best practices, and drive continuous test improvement. Help define and maintain QA processes in Agile/DevOps environments, integrating QA into CI/CD pipelines. Tools: Jenkins, Git, Docker/Kubernetes. Adoption of the Agile methodology for software testing and delivery in coordination with Development and other cross functional teams. Adoption of CI/CD pipeline for Release deployment and delivery via Github/Jenkins and other available Applications. Qualifications & Experience Bachelors or Masters degree in Telecom / Electronics / Computer Science / Engineering or related field. ~812years of experience in QA within telecom, network systems, or related infrastructure environments Strong domain knowledge: SIP, SS7, Diameter, IMS, LTE, VoIP, VoLTE, WebRTC, telephony and signaling protocols. Comprehensive testing background across manual, automation, performance, and security testing. Proficient in scripting and automation frameworks: Java, Python, Ruby, shell scripting. Familiarity with Selenium, JMeter, Spectra, SIP, Postman, Karate, Playwright, Robot Framework. Experience with test tools: Wireshark, network analyzers, traffic generators, vulnerability scanners (e.g. Nessus, Rapid7). Skilled with QA/test management tools: Jira, TestRail, ALM, Zephyr, Xray. Familiar with CI/CD tools, containerization tech (Docker/K8s), and cloud testing environments. Deep understanding of SDLC/STLC, Agile (Scrum/SAFe), DevOps culture, and quality engineering practices. Strong analytical, communication, and leadership abilities. Excellent documentation and stakeholder engagement skills. Bonus / Desirable Certifications in ISTQB, telecom-specific standards, or quality frameworks. Exposure to optical networking technology: ROADM, DWDM, OTDR, coherent optics. Experience in cloud-native deployments, VNFs, container orchestration (Kubernetes), Ansible automation. Knowledge of AI/ML testing, security penetration testing, or use of AI-powered testing tools. Why Join the Team? Opportunity to spearhead QA practices across complex telecom systems and evolving network technologies. Mentor and influence junior engineers and elevate QA maturity across the organization. Work in a dynamic Agile/DevOps environment, shaping test automation strategies and quality culture. Summary Table Area / Expected experience ~10Years QA Scope Endtoend coverage: Functional, Automation, Regression, Performance and Security Domain Expertise Telecom protocols, network infrastructure, Signalling systems Automation Skills Framework design, scripting, CI/CD integration Leadership Mentorship, quality process ownership, stakeholder communication Technical Tools JIRA & TestRail, Wireshark, JMeter, Python, Jenkins, Docker/K8s.