155 Telephony Jobs - Page 5

Job Title: Chief Technology Officer (CTO) Mission: Operationalize and scale the advanced AI capabilities developed by BIG's CAIO team across secure, resilient, and cost-efficient cloud platforms. Ensure every customer experience uses state-of-the-art language AI with high availability, enterprise-grade security, and rapid delivery cycles. Reporting Structure: Reports to the Chief Executive Officer (CEO). Works alongside the CAIO. Oversees approximately 70 employees across platform engineering, DevSecOps, SRE, and enterprise IT. Manages a 25 million USD annual budget. Strategic Pillars and Key Outcomes (First 12 Months): 1. AI Operationalization and MLOps: - Integrate CAIO Gen3 models into production services - Automate CI/CD and model rollback - Target less than 10-minute MTTR and fewer than 0.1 percent model-related incidents 2. Unified Language Platform: - Complete migration to Azure or GKE - Target five times throughput and 30 percent cost reduction 3. Telephony and Multilingual Customer Experience: - Finalize Genesys and Twilio rollout - Target less than 200 milliseconds round-trip time and 50 percent faster three-way connects 4. Security and Compliance: - Achieve zero priority one incidents - Renew HITRUST, SOC 2 Type II, ISO 27001, and PCI voice certifications 5. Financial and Vendor Management: - Reduce cloud cost per translated word by 25 percent - Renegotiate top five vendor contracts Core Responsibilities: - Design and maintain scalable, fault-tolerant infrastructure across Azure, AWS, GCP, and Kubernetes - Manage model registry, performance monitoring, and deployment pipelines - Ensure responsible AI standards are enforced - Promote API-first and event-driven development practices - Implement CI/CD, QA automation, and infrastructure as code - Lead security, access control, and disaster recovery practices - Manage technology budgets and vendor relationships - Hire and develop top engineering talent - Collaborate with CAIO, Product, and Customer Success teams - Represent company in client technical meetings and industry events Authority: - Final decision-making on architecture, security posture, and technology expenditures - Full hiring and termination authority for technical teams Qualifications: - Over 15 years in SaaS engineering leadership roles - Over 10 years in executive positions with P and L responsibility - Hands-on experience with Kubernetes, CI/CD, observability tools, and infrastructure automation - In-depth knowledge of compliance frameworks such as HITRUST, SOC 2, ISO 27001, and PCI DSS - Bachelor's in Computer Science or related field; MBA preferred Why This Role Matters: BIG's AI innovations must be delivered quickly, securely, and at scale. The CTO ensures every model developed by CAIO reaches production with reliability and operational excellence.

JOB PURPOSE The purpose of the role is to respond with Crash Fire Tenders along with team of Firefighters and attend the aircraft emergencies and function as part of an operational rescue and fire fighting team for the extinguishment and control of fire by achieving response time stipulated by the regulatory authorities The Lead Fire Fighter also to respond to various other emergencies with Domestic Fire Tenders along with a team of Fire Fighters for mitigating the hazards and also ensures all fire vehicles and rescue and firefighting equipment is maintained, tested and inspected to ensure operational reliance. ORGANISATION CHART Accountabilities Key Performance Indicators To respond to aircraft emergencies with Crash Fire Tender along with Firefighters by achieving response time stipulated by the regularity authorities and to operate the CFT for the extinguishment and control of fire. Achieving the response time and control time during emergency calls. Log books and fire vehicle response records. To respond to aircraft refueling standby, fuel spillage, Dangerous goods stand by with Crash Fire Tender along with Firefighters and to mitigate the hazards. Log books and fire vehicle response records. To respond to domestic fires involving airport buildings and facilities, Grass/bush fires with domestic Fire Tender along with Firefighters and to operate the fire tenders for the extinguishment and control of fire and to mitigate the hazards. Log books and fire vehicle response records. To conduct the daily inspection of Fire vehicles for its roadworthiness and serviceability and to maintain records and to timely report to Duty Officer regarding any unserviceability or defects in Fire Vehicles and to maintain the records. Log books, defect register and daily checklists. To conduct the squad drill and other routine drills for Firefighters and to maintain training records. Training records. KEY ACCOUNTABILITIES To ensure upkeep of fire vehicles (Crash Fire Tender, Domestic Fire Tender) and its equipment. Log books. To supervise the Firefighters during Breathing Apparatus Cylinder filling as per laid down regulations and manufacturer s instructions. Log books, BA cylinder filling SOP. To participate in classes, lectures, practical and physical training, refresher trainings to enhance job efficiency and technical skills, 100% attendance in mandatory trainings and Individual Training Record. To conduct routine radio communication tests and inspections with ARFF Watch Tower and ATC and to maintain records. Daily checklists. KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS ATC, Airport Medical Center INTERNAL INTERACTIONS ARFF Watch Tower, AOCC, Airside Operations, Technical Services, ITC, Safety FINANCIAL DIMENSIONS The job holder does not have any budgetary responsibilities. OTHER DIMENSIONS 0 Direct reports 0 Indirect reports EDUCATION QUALIFICATIONS 10 +2 with Basic Training in Airport Rescue and Firefighting, and be fluent in English as the lecturers, operational commands and communication through VHF R/T and TMRS are given in English RELEVANT EXPERIENCE Min. 6 years of continuous experience in Aviation / Industrial Fire Services out of which 1 year should be in supervisory grade Should possess good communication skills to carry out Radio Telephony communication. COMPETENCIES Execution Results Teamwork Interpersonal influence Problem Solving Analytical Thinking Planning Decision Making Personal Effectiveness Stakeholder Focus Networking Capability Building Strategic Orientation Social Awareness Entrepreneurship

The purpose of the role is to respond with Crash Fire Tenders along with team of Firefighters and attend the aircraft emergencies and function as part of an operational rescue and fire fighting team for the extinguishment and control of fire by achieving response time stipulated by the regulatory authorities The Lead Fire Fighter also to respond to various other emergencies with Domestic Fire Tenders along with a team of Fire Fighters for mitigating the hazards and also ensures all fire vehicles and rescue and firefighting equipment is maintained, tested and inspected to ensure operational reliance. ORGANISATION CHART Accountabilities Key Performance Indicators To respond to aircraft emergencies with Crash Fire Tender along with Firefighters by achieving response time stipulated by the regularity authorities and to operate the CFT for the extinguishment and control of fire. Achieving the response time and control time during emergency calls. Log books and fire vehicle response records. To respond to aircraft refueling standby, fuel spillage, Dangerous goods stand by with Crash Fire Tender along with Firefighters and to mitigate the hazards. Log books and fire vehicle response records. To respond to domestic fires involving airport buildings and facilities, Grass/bush fires with domestic Fire Tender along with Firefighters and to operate the fire tenders for the extinguishment and control of fire and to mitigate the hazards. Log books and fire vehicle response records. To conduct the daily inspection of Fire vehicles for its roadworthiness and serviceability and to maintain records and to timely report to Duty Officer regarding any unserviceability or defects in Fire Vehicles and to maintain the records. Log books, defect register and daily checklists. To conduct the squad drill and other routine drills for Firefighters and to maintain training records. Training records. KEY ACCOUNTABILITIES To ensure upkeep of fire vehicles (Crash Fire Tender, Domestic Fire Tender) and its equipment. Log books. To supervise the Firefighters during Breathing Apparatus Cylinder filling as per laid down regulations and manufacturer s instructions. Log books, BA cylinder filling SOP. To participate in classes, lectures, practical and physical training, refresher trainings to enhance job efficiency and technical skills, 100% attendance in mandatory trainings and Individual Training Record. To conduct routine radio communication tests and inspections with ARFF Watch Tower and ATC and to maintain records. Daily checklists. KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS ATC, Airport Medical Center INTERNAL INTERACTIONS ARFF Watch Tower, AOCC, Airside Operations, Technical Services, IT&C, Safety FINANCIAL DIMENSIONS The job holder does not have any budgetary responsibilities. OTHER DIMENSIONS 0 Direct reports 0 Indirect reports EDUCATION QUALIFICATIONS 10 +2 with Basic Training in Airport Rescue and Firefighting, and be fluent in English as the lecturers, operational commands and communication through VHF R/T and TMRS are given in English RELEVANT EXPERIENCE Min. 6 years of continuous experience in Aviation / Industrial Fire Services out of which 1 year should be in supervisory grade Should possess good communication skills to carry out Radio Telephony communication. COMPETENCIES Execution & Results Teamwork & Interpersonal influence Problem Solving & Analytical Thinking Planning & Decision Making Personal Effectiveness Stakeholder Focus Networking Capability Building Strategic Orientation Social Awareness Entrepreneurship

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Provide remote technical support (via telephone or online) for identified CIENA products 24x7 when required. The engineers shift timings may be outside Indian business hours and may include weekend shifts as well for having for 24x7 support coverage of identified CIENA products. Provide on-site support to Customers where required. Utilize debug tools as well as lab research to aid Customer s technical problem. Recover information necessary to escalate the incident or issue to next level Support team. Debugging the customer faults on DWDM/OTN Technology providing solution to customer using standardized method Good understanding of OTN/DWDM alarms structure to analyze the customer issue quickly. Contribute to knowledgebase (KCS) Performs other duties as assigned. Travel to customer sites and Ciena locations globally as required. Clear understanding of Technical Support industry and the application within Ciena products such as 6500, RLS and Wave server will be added advantage. The Must Haves: Bachelor s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with 3 to 6 years related experience or equivalent combination of education and experience Strong knowledge of SONET/SDH ring transmission equipment, DWDM/OTN technology and the applications to Ciena equipment Carrier Ethernet enterprise equipment and associated fiber optic facilities Good understanding knowledge of the operation of fiber optic transport and/or switching equipment. More than 3 years of experience in a technical support role with an equipment vendor in the Telco industry. Nice to Have: Good Communication skills as Telephony support will also be provided to global customer as part of this role. Proven problem-solving experience Fundamental understanding of Telecommunication industry #LI-MP2 Not ready to apply Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

We are seeking a dynamic and customer-focused Relationship Manager to join our growing team at The Telephony Co. In this role, you will be responsible for building and nurturing long-term relationships with clients, addressing their needs, and ensuring a seamless service experience. You should have excellent communication skills, the ability to multitask, and a proactive approach to problem-solving. Key Responsibilities Act as a primary point of contact for client queries and concerns Manage client accounts and maintain strong client relations Coordinate with internal departments to deliver prompt resolutions Provide updates and reports on client interactions and satisfaction Ensure customer retention and handle escalations efficiently Requirements 2-3 years of experience in a customer-facing role Strong communication and interpersonal skills Willingness to work in a 24/7 rotational shift environment Basic knowledge of CRM tools is a plus Ability to work independently and collaboratively

we're looking for a results-driven VoIP Sales Representative to join our growing sales team at The Telephony Co. You will be responsible for engaging with potential customers, understanding their communication needs, and offering the right VoIP solutions. you'll manage the full sales cycle, from inquiry handling to closing deals, while ensuring a great customer experience. Key Responsibilities Handle inbound and outbound VoIP sales inquiries professionally. Build and maintain strong customer relationships to promote loyalty. Present and upsell VoIP services tailored to client needs. Work closely with internal teams to ensure a smooth onboarding process. Utilize CRM tools to track, manage, and close leads effectively. Achieve and exceed monthly and quarterly sales targets. Stay updated on VoIP industry trends and product updates. Requirements Graduate with excellent communication and persuasion skills. 1-3 years of experience in sales (VoIP or SaaS experience preferred). Familiarity with CRM platforms and sales processes. Ability to work independently and thrive in a target-driven environment. Willingness to work flexible shifts, including rotational hours.

We are looking for a dedicated and enthusiastic Customer Support Executive to join our support team at The Telephony Co. In this role, you'll be the first point of contact for our customers, ensuring quick resolution of their queries and maintaining high levels of satisfaction. you'll play a vital part in delivering a seamless communication experience to our clients. Key Responsibilities Respond promptly to customer queries via phone, email, or chat. Identify customer needs and provide appropriate solutions. Guide customers through our VoIP and telephony services. Record and resolve complaints with a customer-first approach. Coordinate with technical teams to ensure timely resolutions. Maintain accurate records of customer interactions and updates. Requirements Fresher or up to 1 year of experience in customer support. Excellent communication skills in English and Hindi. Ability to remain calm and empathetic under pressure. Basic understanding of cloud-based services is a plus. Willingness to work flexible shifts, including rotational hours.

To support all Easyship customers by responding to queries and questions in a timely and effective manner through channels including Email, Live Chat and Social Media. Achieve this by following our internal process whilst continuously identifying process and product optimization opportunities, supporting day to day issues and solving problems in a fast-paced, multichannel environment. What you ll do: First point of contact for Easyship customers through Live Chat, Telephony, Email and Social Media Liaise with couriers and third parties to ensure customers get the best possible experience Collect customer feedback for service improvement and product development Engage with customers to build and maintain long-term relationships and address customer needs Collaborate with internal departments on sales, marketing, product and partner expansion Collect customer feedback for service improvement and product development Ensure we receive positive feedback on all of our review channels, and maintain our high feedback scores Make the customer as successful as possible Who you are: An empathetic approach and a passion to help people Attention to detail Ability to work well under pressure in a fast-paced environment 2+ years experience in a customer service role Excellent communication skills. CRM software knowledge eg Zendesk/Salesforce Strong problem-solving skills and creative thinking Good command of Google and Office Suites What you ll get: Competitive Equity Package : Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows. Generous Vacation Policy: We think time off is essential and we encourage it! Duvet Day: Perfect for those cold winter days, when you don t want to escape the warmth of your bed! Mental Health Day : You deserve a day off! A chance to recharge and enjoy Me Time 4 weeks of Work from Anywhere : Whether you re working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture! Professional Development: We re here to help you hit your career goals to help get you where you want to be. Company issued laptop: Who wants to work from their personal laptop? Let s keep work and personal life separate

Job Summary Person at this position owns architecture/ design of a sub-system (a set of modules or a product), formulates new solution and ideas and produces new or original work. Person demonstrates the ability to justify a stand or decision supported by sound technical knowledge base. Person is able to the represent the organization externally in detailed technical discussion with the customer with a high level of authority on technical matters. Person leads projects which are of significant organisational profile and makes trade-off decisions to deliver solutions that both meet customer's technical requirements and timelines. Person demonstrates the ability to analyse and interpret complex problems and improve, change or adapt existing methods to solve the problem. Roles & Responsibilities Person at this position owns architecture/ design of a sub-system (a set of modules or a product), formulates new solution and ideas and produces new or original work. Person demonstrates the ability to justify a stand or decision supported by sound technical knowledge base. Person is able to the represent the organization externally in detailed technical discussion with the customer with a high level of authority on technical matters. Person leads projects which are of significant organisational profile and makes trade-off decisions to deliver solutions that both meet customer's technical requirements and timelines. Person demonstrates the ability to analyse and interpret complex problems and improve, change or adapt existing methods to solve the problem. Education and Experience Required Engineering graduate, MCA, etc Experience ; Competencies Description Application Protocol & Engines - Linux engineer is one: who has done one or more of the following on Embedded Linux design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor Security Platforms- Mandatory to have worked on one or more of the following: Embedded Linux Technology Standard- NA Tools- Mandatory to have worked on one or more of the following; gdb/ddd; linux editors; top; ps; meminfo Languages- Mandatory to have worked on one or more of the following; C; C++ Specialization- MULTIMEDIA, CONNECTIVITY, TELEPHONY, CARRIER GRADE PLATFORM, GENERIC FRAMEWORK.

Your day at NTT DATA The Security Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What youll be doing Key Roles and Responsibilities: Monitors client infrastructure and solutions Identifies problems and errors prior to or when they occur Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction Investigates first line incidents assigned and identifies the root cause of incidents and problems Provides telephonic or chat support to clients when required Schedules maintenance activity windows for patching and configuration changes Follows the required handover procedures for shift changes to ensure service continuity Reports and escalates incidents where necessary Ensures the efficient and comprehensive resolutions of incidents and requests Updates existing knowledge articles or create new ones Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities May also contribute to / support on project work as and when required May work on implementing and delivering Disaster Recovery functions and tests Knowledge, Skills and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidates qualification for the role. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data centre/ systems/ storage administration and monitoring Services within a medium to large ICT organisation Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.) Working knowledge of ITIL processes Workplace type On-site Working

Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidates qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes. Workplace type On-site Working

Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidates qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes. Workplace type On-site Working

Telephony Great hands-on experience over SBC integrations, SBC configurations, SIP server integrations, SIP configurations, SBC-SIP-Genesys Integrations SBC- Session Border Controller SIP Session Initiation Protocol Genesys product hands on experience Role & responsibilities Exp : 4 Yrs To 8 Yrs Preferred candidate profile

9+ years in Android (Kotlin/Java) & Flutter(Dart) Strong in VoIP, SIP, Telephony APIs, Audio routing Exp. in MDM Framework WebRTC, Sockets, REST, WebSockets AOSP & low-level Android expertise Proficient in Firebase tools (FCM, Analytics, Crashlytics)

ROLES & RESPONSIBILITIES: Basic & Detailed Engineering & Design of Telecommunication & Security Systems for EPC Projects in the field of Oil & Gas Sector (Offshore / Onshore), Petrochemicals, Hydrocarbon, Power Plants, Metals and Mining & Process Industries. Candidate should be able to understand and review Project Scope of Work and develop Telecommunication & Security systems related detailed engineering drawings and documents assisting Draftsman. Should have knowledge of FOC Networks, IP Networks, LAN/WAN, Structured Cabling System, CCTV System, PA/GA System, IP & Analog Telephone System, IP-EPBAX Systems, Access Control System, TETRA & VHF Radio System, RTU Systems etc. Should be able to prepare MR/RFQ, TBE, Offer Evaluation, PR, and Vendor Document Review (VDR). Should have knowledge of development of Telecom Architecture Diagrams, Data sheets, Specifications, Cable Block Diagrams, Cable Route Layouts and Schedule, Bill of Material, MTO etc.

Key Responsibilities: Lead requirement gathering sessions with business stakeholders, product owners, and testers. Translate business needs into clear, actionable user stories and acceptance criteriaparticularly for Salesforce Voice and telephony workflows. Support proof-of-concept (POC) creation to validate Salesforce Voice functionality for the US business. Drive call center-related business process analysis and define how Salesforce Voice can meet those needs. Facilitate cross-functional collaboration between development, testing, and business teams. Act as the primary liaison between technical and non-technical teams—developers will not be customer-facing. Provide guidance to testers on how to validate the stories; ensure quality and alignment with user expectations. Confidently push back on unrealistic or unclear business requests and drive clarity. Required Qualifications: Proven experience as a Lead or Senior IT Business Analyst on telephony migration projects (telephony-to-telephony). Hands-on experience with call center migrations —ideally involving Salesforce or Salesforce Voice . Strong knowledge of Salesforce Voice capabilities (no need to be a developer). Excellent facilitation and communication skills , especially across global teams. Ability to write detailed user stories quickly and accurately. Confident working independently in a fast-paced, iterative environment. Nice to Have: Experience building POCs in Salesforce or other CRM platforms. Familiarity with the AZ&Me platform or pharmaceutical support programs. Prior experience collaborating with business users, product owners, and testers in agile environments. Team Structure & Work Style: You’ll work with a cross-functional team of devs, testers, and POs—many of whom are technically proficient and involved in code reviews. The Project Manager is based in the UK; strong facilitation skills are essential to lead afternoon EST sessions .

The Global Network SONG Practice | Platforms ?? Microsoft Dynamics 365 CRM Join our team of GN SONG consultants who solve customer facing challenges at clients spanning service, marketing and sales to accelerate business change. Practice: GN SONG Platforms ?? MS Dynamics CRM (Customer Service) I Areas of Work: Microsoft Business Analyst/Functional Consultant ?? MS D365 Customer Service & Marketing, Service module | Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad,| Years of Exp: 5-10Years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting??s Global Network SONG practice. The SONG practice is aligned to the Global Network Practice of Accenture and works with clients across their service, marketing and sales functions. As part of the team, you will work on transformation services driven by key offerings like Advanced Customer Engagement, Marketing Transformation and Commerce & Sales. These services help our clients become living businesses by optimizing their customer service, marketing and sales strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:- Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing & Sales modules) Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Analyze and redesign business processes to maximize efficiency and effectiveness. Recommend and implement improvements in collaboration with client teams. Deploy understanding of detailed MS Dynamics CRM configuration: Use customization and MS Dynamics 365 CRM architecture & landscape Use prior experience with MS Dynamics 365 CRM configuration : Apply thorough knowledge & hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise. Work with the client and implementation team : to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities. Be a member and/or lead the project delivery workstream across phases. Extensive Microsoft D365 Customer Service, Marketing & Sales Implementation experience and developing enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant. Provide best practices direction and implement approach based on MS Dynamics 365 CRM standards. Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials, and operating drivers across multiple industry segments. Participate in pre-sales activities including response to RFPs, creating ??Proof of Concept (POC), creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating ??Point of View??, creating reusable assets on industry wise Sales Life cycle, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Participate in growing the MS Dynamics practice Bring your best skills forward to excel at the role: Leverage expertise in designing key tools: Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation. Enable MS Dynamics 365 CRM solution: Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.). Apply key business Analysis skills: Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas. Hands-on with MS Dynamics 365 Customer Service, Marketing, Sales ?? Power Platform knowledge Good to Have. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, marketing and campaigning processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Project management experience, including the ability to manage multiple projects simultaneously. Familiarity with project management methodologies (e.g., Agile, Waterfall). Ability to articulate the business value of recommendations/plans/strategies. Excellent analytical and problem-solving skills. Strong understanding of business processes, workflows, and systems. Thorough understanding of MS Dynamics CRM Framework and integration with internal and external components. Technical implementation experience ?? not mandatory but good to have. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and MS Dynamics 365 CRM Framework and integration Deep dive with MS Dynamics 365 CRM certification: Certification in one or more these focused solution areas- Service/Marketing/Sales Functional Consultant. Read about us Blogs Qualifications Your experience counts! What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, we'll-being, and belonging. we're a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Provide remote technical support (via telephone or online) for identified CIENA products 24x7 when required. The engineers shift timings may be outside Indian business hours and may include weekend shifts as we'll for having for 24x7 support coverage of identified CIENA products. Provide on-site support to Customers where required. Utilize debug tools as we'll as lab research to aid Customer s technical problem. Recover information necessary to escalate the incident or issue to next level Support team. Debugging the customer faults on DWDM/OTN Technology providing solution to customer using standardized method Good understanding of OTN/DWDM alarms structure to analyze the customer issue quickly. Contribute to knowledgebase (KCS) Performs other duties as assigned. Travel to customer sites and Ciena locations globally as required. Clear understanding of Technical Support industry and the application within Ciena products such as 6500, RLS and Wave server will be added advantage. The Must Haves: Bachelor s degree in technical field (eg Engineering, Computer Science) from a four-year college or university with 3 to 6 years related experience or equivalent combination of education and experience Strong knowledge of SONET/SDH ring transmission equipment, DWDM/OTN technology and the applications to Ciena equipment Carrier Ethernet enterprise equipment and associated fiber optic facilities Good understanding knowledge of the operation of fiber optic transport and/or switching equipment. More than 3 years of experience in a technical support role with an equipment vendor in the Telco industry. Nice to Have: Good Communication skills as Telephony support will also be provided to global customer as part of this role. Proven problem-solving experience Fundamental understanding of Telecommunication industry

Sangoma, a trusted business communications provider, is seeking a talented Sr. Developer specializing in Asterisk and Perl to join our innovative team. As a leader in essential business communications, Sangoma offers a highly scalable solution with unparalleled service reliability. Our product portfolio includes a single-vendor framework and fully integrated UCaaS solutions that encompass telephony, meetings, messaging, and more. We pride ourselves on our comprehensive network and security services that enhance the business operations experience for our clients. With a strong commitment to innovation, we have made significant contributions to the Asterisk and FreePBX open-source projects and have been recognized in the Gartner UCaaS Magic Quadrant for ten consecutive years. We are looking for passionate professionals who value collaboration, innovation, and teamwork to help us advance our mission and continue leading the industry. If you are ready to take on challenging development tasks in a dynamic environment, we invite you to apply and be a part of our cutting-edge team that is revolutionizing business communications. Your Role: Design and develop Asterisk-based solutions using Perl programming language. Collaborate with cross-functional teams to gather and analyze requirements for new features. Optimize existing code and improve the performance of Asterisk applications. Troubleshoot and resolve complex technical issues within the Asterisk environment. Maintain comprehensive documentation of code, configurations, and processes. Participate in code reviews to ensure code quality standards are met. Stay up-to-date with the latest Asterisk developments and best practices in UCaaS. Proven experience as a developer with Asterisk and Perl. Strong understanding of telecommunications and VoIP concepts. Experience with Linux/Unix systems and scripting languages. Familiarity with telephony protocols such as SIP and RTP. Ability to work collaboratively in a team-oriented, fast-paced environment. Excellent problem-solving skills and attention to detail. Strong communication skills, both verbal and written.

End Date Wednesday 30 July 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Job Description: We are seeking highly skilled engineers to join our team at Lloyds Technology Centre. The ideal candidates will have a strong background in telephony platforms and Java development, with experience in both primary and secondary skills as outlined below. Job Description Job Title: Senior Engineer (10+ years) Location: Lloyds Technology Centre Job Description: We are seeking highly skilled engineers to join our team at Lloyds Technology Centre. The ideal candidates will have a strong background in telephony platforms and Java development, with experience in both primary and secondary skills as outlined below. Primary Skills : IVR, Avaya, Nuance Developer profiles Proficiency in Nuance Application Studio (NAS) and NDF, Nuance speech suite and sip knowledge (Session Initiation protocol) Experience with telephony platforms such as Avaya and Genesys, VXML, Cyara Testing Core Java 8 and above. Knowledge of Liberty WebSphere Secondary Skills: Familiarity with Google CCAI and Nuance Mix Experience with Microsoft Copilot for AI-driven dialogue and dynamic call flows Experience Requirements: Senior Engineers (10+ years): Minimum 3-5 years of experience in telephony platforms Responsibilities: Develop and maintain telephony applications using the specified technologies Collaborate with cross-functional teams to design and implement innovative solutions Ensure the performance, quality, and responsiveness of applications Troubleshoot and resolve technical issues as they arise Qualifications: Bachelor s degree in computer science, Engineering, or a related field Strong problem-solving skills and attention to detail Excellent communication and teamwork abilities Job Title: Junior Engineer (4+ years) Location: Lloyds Technology Centre Job Description: We are seeking highly skilled engineers to join our team at Lloyds Technology Centre. The ideal candidates will have a strong background in telephony platforms and Java development, with experience in both primary and secondary skills as outlined below. Primary Skills: IVR, Avaya, Nuance Developer profiles Experience with Nuance Application Studio (NAS) and NDF Working experience with telephony platforms such as Avaya/Genesys Experience with VXML Knowledge in Java 8 and above Secondary Skills: Familiarity with Google CCAI and Nuance Mix Experience with Microsoft Copilot for AI-driven dialogue and dynamic call flows Knowledge of Liberty WebSphere Experience Requirements: Engineers (4-6 years): Minimum 1 year of experience in telephony platforms Responsibilities: Develop and maintain telephony applications using the specified technologies Collaborate with cross-functional teams to design and implement innovative solutions Ensure the performance, quality, and responsiveness of applications Troubleshoot and resolve technical issues as they arise Qualifications: Bachelor s degree in computer science, Engineering, or a related field Strong problem-solving skills and attention to detail Excellent communication and teamwork abilities

The Business House is looking for Telemarketing Executive to join our dynamic team and embark on a rewarding career journey. The Telemarketing Executive plays a crucial role in generating leads, promoting products or services, and driving sales through effective telephone communication They will engage with potential customers, build relationships, and achieve sales targets through proactive outbound calling campaigns Key Responsibilities:Conduct outbound calls to prospective customers to introduce products/services, generate interest, and qualify leads Utilize persuasive and effective communication techniques to engage prospects, overcome objections, and close sales Identify customer needs and understand their requirements to recommend suitable products or services Maintain a thorough understanding of the company's offerings, features, pricing, and competitive advantages Document and update customer information, interactions, and outcomes accurately in the CRM system Follow up on leads and inquiries generated through marketing campaigns, trade shows, or other channels Collaborate with the sales team to hand off qualified leads and provide necessary background information Meet or exceed daily/weekly/monthly sales targets and key performance indicators (KPIs) Continuously update product knowledge, sales techniques, and industry trends to enhance sales effectiveness Provide feedback and insights to the Telemarketing Manager to improve processes, scripts, and sales strategies Qualifications and Requirements:High school diploma or equivalent; additional education or relevant certifications are a plus Proven experience in telemarketing, sales, or customer service roles, preferably in a B2B or B2C environment Strong persuasive and negotiation skills with the ability to build rapport and establish customer relationships Excellent verbal communication skills, including active listening, clear articulation, and effective questioning Confidence in making cold calls and handling objections professionally and persuasively Familiarity with CRM systems and proficiency in using telephony and sales software tools Results-oriented mindset with a track record of meeting or exceeding sales targets Strong organizational and time management skills to handle multiple calls and follow-ups efficiently Ability to work independently and as part of a team, demonstrating flexibility and adaptability Positive attitude, resilience, and the ability to handle rejection positively Knowledge of the product/service being offered and the industry is desirable Compliance with relevant telemarketing and data protection regulations and guidelines

Job Summary Person at this position takes ownership of a module and associated quality and delivery. Person at this position provides instructions, guidance and advice to team members to ensure quality and on time delivery. Person at this position is expected to be able to instruct and review the quality of work done by technical staff. Person at this position should be able to identify key issues and challenges by themselves, prioritize the tasks and deliver results with minimal direction and supervision. Person at this position has the ability to investigate the root cause of the problem and come up alternatives/ solutions based on sound technical foundation gained through in-depth knowledge of technology, standards, tools and processes. Person has the ability to organize and draw connections among ideas and distinguish between those which are implementable. Person demonstrates a degree of flexibility in resolving problems/ issues that atleast to in-depth command of all techniques, processes, tools and standards within the relevant field of specialisation. Roles & Responsibilities Responsible for requirement analysis and feasibility study including system level work estimation while considering risk identification and mitigation. Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for traceability of the requirements from design to delivery Code optimization and coverage. Responsible for conducting reviews, identifying risks and ownership of quality of deliverables. Responsible for identifying training needs of the team. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Expected to be a technical mentor for junior members. Person may be given additional responsibility of managing people based on discretion of Project Manager. Education and Experience Required Engineering graduate, MCA, etc Experience: 5-8 years Competencies Description Application Protocol & Engines - Linux engineer is one: who has done one or more of the following on Embedded Linux design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor Security Platforms- Mandatory to have worked on one or more of the following: Embedded Linux Technology Standard- NA Tools- Mandatory to have worked on one or more of the following; gdb/ddd; linux editors; top; ps; meminfo Languages- Mandatory to have worked on one or more of the following; C; C++ Specialization- MULTIMEDIA, CONNECTIVITY, TELEPHONY, CARRIER GRADE PLATFORM, GENERIC FRAMEWORK

Job Summary: We are seeking a motivated and results-driven Telecaller to join our team. The ideal candidate will be responsible for making outbound calls to potential and existing customers, handling inbound queries, and providing information about products/services. A successful telecaller must be persuasive, confident, and able to build rapport quickly. Key Responsibilities: Make outbound calls to prospective customers to generate leads or sales. Answer incoming calls and resolve customer queries or complaints. Explain the company s products/services to potential customers. Maintain accurate records of calls, customer interactions, and feedback. Follow up with customers to ensure satisfaction or collect required information. Achieve daily/weekly/monthly targets as set by the supervisor. Work collaboratively with the sales and customer service teams. Requirements: High school diploma or equivalent; bachelor s degree is a plus. Proven experience as a telecaller or similar customer service/sales role preferred. Excellent communication skills in [mention required languages, e.g., English, Hindi, etc.]. Strong interpersonal and negotiation skills. Ability to handle rejection and remain confident. Familiarity with CRM software and telephony systems is a plus. Ability to work independently and in a team. Job Type: Full Time Job Location: Kolkata- Salt Lake Sec-V

We are seeking a motivated and results-driven Telecaller to join our team. The ideal candidate will be responsible for making outbound calls to potential and existing customers, handling inbound queries, and providing information about products/services. A successful telecaller must be persuasive, confident, and able to build rapport quickly. Key Responsibilities: Make outbound calls to prospective customers to generate leads or sales. Answer incoming calls and resolve customer queries or complaints. Explain the company s products/services to potential customers. Maintain accurate records of calls, customer interactions, and feedback. Follow up with customers to ensure satisfaction or collect required information. Achieve daily/weekly/monthly targets as set by the supervisor. Work collaboratively with the sales and customer service teams. Requirements: High school diploma or equivalent; bachelor s degree is a plus. Proven experience as a telecaller or similar customer service/sales role preferred. Excellent communication skills in [mention required languages, e.g., English, Hindi, etc.]. Strong interpersonal and negotiation skills. Ability to handle rejection and remain confident. Familiarity with CRM software and telephony systems is a plus. Ability to work independently and in a team.

An IT Executive will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. What will I be doing? As an IT Executive, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Executive will perform the following tasks to the highest standards: Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages Record all issues that arise and advise the IT Manager of any issues that need further attention Recommend system improvements to the IT Manager Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements What are we looking for? IT Executive serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours