347 Telephony Jobs - Page 5

About The Role Project Role Application Lead Project Role Description Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary We are looking for a highly capable experienced QA professional with a specialization in Contact Centre Testing (NICE, Genesys, Avaya, Amazon Connect, Sprinklr, etc.), capable of leading testing efforts. The role requires hands-on knowledge of voice and omnichannel customer engagement platforms and experience working with cross-functional teams...

We are seeking an Integration Expert / Enterprise Architect with deep expertise in designing and implementing large-scale integration solutions across enterprise systems. You will be responsible for defining integration strategies, ensuring interoperability between AI, telephony, CRM, ERP, and cloud applications, and maintaining architectural integrity. This role requires balancing business requirements with technical feasibility while ensuring scalability, security, and compliance across integration layers. Responsibilities: Design and oversee integration architectures connecting AI, telephony, and enterprise applications. Define standards for APIs, microservices, and middleware to ensure i...

Description: We are seeking an experienced Telephony Engineer with 5+ years of expertise in integrating and managing enterprise telephony platforms. You will be responsible for configuring and maintaining SIP-based call flows, CTI integrations, and multi-platform telephony environments to support enterprise-grade communication systems. Responsibilities: Design, configure, and maintain SIP trunks, call routing, and dial plans. Integrate telephony platforms with CTI and enterprise systems. Collaborate with network engineers to optimize QoS for voice traffic. Ensure high availability and redundancy across telephony environments. Monitor and troubleshoot SIP signaling and RTP streams. Document c...

Description: We are seeking a Technical Business Analyst / Solution Expert with 5+ years of experience bridging client technology requirements and solution delivery. This role focuses on defining requirements, creating solution diagrams, and coordinating implementations for enterprise AI and telephony solutions. Responsibilities: Liaise with client IT and telephony teams to capture requirements. Create solution diagrams and technical documentation. Translate business needs into functional/technical requirements. Manage implementation roadmaps, timelines, and stakeholder communication. Support proof-of-concepts, pilots, and production rollouts. Coordinate UAT, capture feedback, and manage def...

You will be working with Zudu AI, a company that specializes in transforming traditional call centers with human-like AI voice agents to automate customer interactions in various languages. Your role as Chief Technology Officer (CTO) will involve leading the technology roadmap and developing AI-driven voice automation solutions on a global scale. **Key Responsibilities:** - **Technology Strategy & Leadership** - Develop and own the technical vision and product roadmap for AI, telephony, and enterprise integrations. - Evaluate and integrate open-source and proprietary models (ASR, TTS, LLMs, embeddings) for scalable pipelines. - Ensure architecture is scalable, reliable, and low-latency to ma...

As a Senior Engineer in the Communications group at Franklin Templeton Investments, your primary responsibility will be to ensure the stability of Data & Voice infrastructure across 100+ global offices. You will provide operational support and vendor oversight for Voice & Data infrastructure, playing a crucial role in supporting businesses and employees worldwide. Specifically, you will be based at the Franklin Hyderabad office. Your key responsibilities will include: - Leading the Contact center & Voice Infrastructure environment - Managing and enhancing the infrastructure in line with operational practices - Defining and enforcing standards for operation - Overseeing vendor performance to ...

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises i...

Synechron seeks a proficient Real-Time Voice/Media Engineer with expertise in Twilio, WebRTC, and low-latency media streams to support telephony and voice applications. This role is essential for building and maintaining real-time communication pipelines that deliver high-quality audio with minimal latency, enabling seamless customer interactions and reliable voice solutions. The engineer will focus on optimizing media handling, telemetry, and orchestration, ensuring the delivery of efficient, scalable, and robust real-time voice features aligned with organizational goals. Software Requirements Required Skills: Twilio PSTN & WebRTC: Expertise in integrating Twilio voice services including PS...

5+ years previous experience in a complex corporate IT infrastructure role is essential. 5+ years previous experience of support the following is essential: Network and telephony Technologies. 5+ years previous experience working within a financial services or similar organisation is essential. Strong test plan and testing experience in a broad range of network security protocols both IPV4/IPV6. Must have a good exposure to Access Layer & L2/L3 Protocols VLANs, STP, LACP, Routing, DHCP Server/Relay/Client, SFlow, HA & Cloud Technologies Must have a good exposure to AAA - Authentication, Authorization and Accounting Must have strong knowledge of Network Defense, Proxy, Firewalls, IDS, IPS, En...

Interested suitable candidates please be in touch with roopashree.ry@sutherlandglobal.com Technical Business Analyst Description: We are seeking a Technical Business Analyst / Solution Expert with 5+ years of experience bridging client technology requirements and solution delivery. This role focuses on defining requirements, creating solution diagrams, and coordinating implementations for enterprise AI and telephony solutions. Responsibilities: Liaise with client IT and telephony teams to capture requirements. Create solution diagrams and technical documentation. Translate business needs into functional/technical requirements. Manage implementation roadmaps, timelines, and stakeholder commun...

Interested suitable candidates please be in touch with roopashree.ry@sutherlandglobal.com Telephony Engineer Description: We are seeking an experienced Telephony Engineer with 5+ years of expertise in integrating and managing enterprise telephony platforms. You will be responsible for configuring and maintaining SIP-based call flows, CTI integrations, and multi-platform telephony environments to support enterprise-grade communication systems. Responsibilities: Design, configure, and maintain SIP trunks, call routing, and dial plans. Integrate telephony platforms with CTI and enterprise systems. Collaborate with network engineers to optimize QoS for voice traffic. Ensure high availability and...

Interested suitable candidates please be in touch with roopashree.ry@sutherlandglobal.com Job Location: Chennai Shriram gateway, Perangaluthur Immediate quick Joiners preferred. We are seeking an Integration Expert / Enterprise Architect with deep expertise in designing and implementing large-scale integration solutions across enterprise systems. You will be responsible for defining integration strategies, ensuring interoperability between AI, telephony, CRM, ERP, and cloud applications, and maintaining architectural integrity. This role requires balancing business requirements with technical feasibility while ensuring scalability, security, and compliance across integration layers. Responsi...

Designation: Solution Consultant / Pre-Sales Experience: 2+ years Location: India/Sri Lanka/Indonesia/Vietnam About Tetherfi: At Tetherfi, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centred approach to help businesses evolve from thinking digital to being digital. The Right Individual : The ideal candidate should be an experienced Pre-Sales with strong customer facing skills. The ideal profile will have experience in working with both sales and technical teams to offer solutions and playing a key role in supporting sales opportunities through to conversion. The right candidates will need ...

Education Mandatory: Graduates from any stream Desirable: Minimum 5-8 year of work experience in a Domestic Premium segment Voice/Chat Program from premium contact centers. Minimum 5 year of work experience in a Domestic Premium segment Voice/Chat Program, with minimum of 2 years as an Assistant Manager Prior experience in managing excellent customer centricity is desired Experience Minimum of 2 years as an Assistant Manager Needs to be high on responsibility and ownership Should have managed multiple processes and ensured delivery within timelines Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost Extensive experience w...

As a Senior Software Developer at iQor in Noida, Uttar Pradesh, India, your role involves being engaged in the full software development lifecycle (SDLC). This includes designing, coding, testing, debugging, documenting, maintaining, modifying, and deploying applications. **Key Responsibilities:** - Design and implement solutions based on business requirements. - Develop, test, and document high-quality code. - Build and maintain CI/CD pipelines in Azure DevOps for AWS cloud deployment. - Identify and implement best practices to enhance efficiency and reduce costs. - Collaborate across teams to share knowledge and maintain confidentiality of proprietary data. - Continuously improve systems t...

Introduction: A Career at HARMAN Automotive We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career. Engineer audio systems and integrated technology platforms that augment the driving experience. Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence. Advance in-vehicle infotainment, safety, efficiency, and enjoyment. About The Role Test Engineer in this is responsible for End-to-End software and Product testing, Vehicle compatibility testing for automotive telematics product. What You Will Do Take-up th...

Job Title - GN - SONG - C&S - MS Dynamics - Senior Manager Management Level 06/Senior Manager Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills Microsoft Dynamics 365 Customer Relationship Management (CRM) Good to have skills Customer Service Life Cycle Job Summary You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Areas of Work Microsoft Business Analyst/Functional Consultant MS D365 Customer Service & Marketing, Service module Roles & Responsibilities :As part of these, you will drive the following:- Serve as CRM solution consultant and if required, perform...

About The Role Job Title: Sprinklr Senior Manager - Strategy & Consulting Global Network Management Level: 06 Senior Manager Location: Bangalore/Gurgaon Must have skills: Sprinklr Unified CXM, Customer Service Operations Good to have skills: Omnichannel self-service/IVR, Omni-Channel Orchestration Routing, Cloud contact center technologies Job Summary :As a Manager in the Strategy & Consulting Global Network SONG Practice, you will be responsible for designing, building, and implementing strategies to enhance business performance using Sprinklr Unified CXM solutions. Your typical day will involve working with clients to solve customer-facing challenges in sales, service, and marketing, and d...

About The Role Job Title - GN - SONG - C&S - Salesforce Auto - Senior Manager Management Level: 06/Senior Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Salesforce Good to have skills: CRM Transformation Job Summary : You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Areas of Work: Salesforce Business Analyst/Functional Consultant - SFDC Roles & Responsibilities: As part of these, you will drive the following Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Service Cloud, Einstein Anal...

About The Role Job Title - GN - SONG - C&S - Salesforce Pharma - Senior Manager Management Level: 06/Senior Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Salesforce Good to have skills: CRM Transformation Job Summary : You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Areas of Work: Salesforce Business Analyst/Functional Consultant - SFDC Roles & Responsibilities: As part of these, you will drive the following Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Service Cloud, Einstein An...

Description AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing smalland mid-market accounts to enterprise-level customers including public sector, The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS) In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project l...

VoIP & Telecom Developer (Asterisk/Vicibox/SIP) Company: Universal Response Systems (URS) Location: India (Remote) Department: Engineering Software & QA Software Development Employment Type: Full-Time, Permanent Role Summary URS is building a cloud-hosted, open-source telecom stack from scratch to replace third-party dialers. We need a hands-on VoIP & Dialer Engineer who can architect, build, and ship the entire platform end-to-end: Asterisk/Vicibox dialer, SIP edge, multi-carrier routing, SMS/RVM, APIs, observability, and security. You build it; we’ll operate it day-to-day. Strong growth path to Technical Head as we scale. What You’ll Build & Own Core dialer: Stand up Asterisk/Vicibox/Vicid...

As an AWS Connect Engineer and API Developer at Blue Spire, you will play a crucial role in the technology team for BFSI client's Enterprise AWS Connect migration projects. Your contributions will impact the development of next-gen cloud contact center solutions through solution architecture discussions, leadership, and full-stack development. **Key Responsibilities:** - Lead/assist in AWS Connect migrations, from Cisco to AWS. - Design, implement, and manage AWS Connect solutions integrated with AWS Lambda and other AWS services. - Provide end-to-end solution ownership including configuration, call flows, and IVR logic. - Collaborate with product, infrastructure, and business teams to deliv...

As a Tele-Survey Executive - International Outbound Voice at Trunkcalls Teleservices LLP in Chennai, your primary role will involve conducting international outbound voice surveys for clients. Key Responsibilities: - Conducting international outbound voice surveys on behalf of clients Qualifications Required: - Analytical Skills and Customer Service skills - Experience in Team Management - Knowledge of Voice over IP (VoIP) and Telephony - Excellent communication skills - Ability to work in a fast-paced environment - Experience in call center or telesales is a plus - Bachelor's degree in a related field,

Responsibilities : Key Responsibilities: . DMND Lifecycle Management: . Oversee technical integration/migration projects for Telephony Scope (Webex Calling & RingCentral) throughout the entire DMND lifecycle. . Gather client requirements. . Qualify client needs. . Evaluate and prepare technical and commercial proposals in conjunction with the Solution Expert. . Submit project quotes to the client. . Construct project plans with all stakeholders. . Place orders with various suppliers. . Follow up on actions with project contributors. . Provide client reporting. . Monitor project budget. . Implement the technical solution with the Managed Service Provider (MSP). . Ensure handover to MSP suppor...