347 Telephony Jobs - Page 4

Role & responsibilities Define the strategic direction of the site's IT in alignment with management. • Establish and support necessary evolutions based on the approved strategy. • Oversee all Information System activities (operations, hardware/software maintenance) and its organization. • Directly manage the site's IT team and oversee their skills development. • Define and manage the IT budget and investment plan for the site. • Ensure the implementation of work methods, tools, and knowledge capitalization practices. • Monitor the efficiency of IT activities and the quality of service delivered. Lead associated improvement plans. • Manage and prioritize IT projects, ensuring alignment with ...

Job Summary Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consisten...

JOB DESCRIPTION • Responsible for Designing, Development, Customization on existing Dialer product as per specific requirements. • Core Programming Language: Languages can evolve programming languages include C, C ++, Python, Perl, Shell, Good knowledge of linux. • Hands-on experience with professional software engineering practices & software development life cycle, including coding standards, code reviews, source control management, build processes. • Writing Issues, Epics and tasks to enable effective software development under an agile methodology • Developing code and creating pull request (Git) • Reviewing, commenting and support other developers with the team Skills and Qualification ...

Job Overview: Rollout Project Manager is responsible for managing the tasks required to coordinate the configuration, testing and deployment of the various CAC aftersales support solutions into the specified international markets. The MBRDI Project Manager will ensure that project milestones are met, and defined scope maintained while coordinating across stakeholders in multiple geographies. Tasks & Responsibilities Manage the specified tasks assigned by the CAC program lead/Epic Owner Maintain project momentum by steering project team members to meet task deadlines Coordinate with internal stakeholders across different time zones Identify, track, and mitigate risks and issues on specified t...

Role & responsibilities ob Title: Performance Tester IVRS (Interactive Voice Response System) Role Summary: Responsible for planning, designing, executing, and analyzing performance and load tests for IVRS applications to ensure optimal system performance, scalability, and reliability. Key Responsibilities: Analyze IVRS architecture, call flow, and integration with backend systems. Design and develop performance test scripts for IVR call scenarios using tools like LoadRunner, JMeter, or Hammer CallMaster. Execute load, stress, endurance, and spike tests to assess IVR response time and call-handling capacity. Identify performance bottlenecks across telephony, middleware, and backend component...

Job Overview: Rollout Project Manager is responsible for managing the tasks required to coordinate the configuration, testing and deployment of the various CAC aftersales support solutions into the specified international markets. The MBRDI Project Manager will ensure that project milestones are met, and defined scope maintained while coordinating across stakeholders in multiple geographies. Tasks & Responsibilities Manage the specified tasks assigned by the CAC program lead/Epic Owner Maintain project momentum by steering project team members to meet task deadlines Coordinate with internal stakeholders across different time zones Identify, track, and mitigate risks and issues on specified t...

What you'll be doing The Senior QA Automation Engineer is passionate about evolving from manual testing to automated testing for a consumer-facing IVR supporting Experian's Consumer Services contact centers. You will be responsible for developing, maintaining, and executing automation scripts. You have proven experience developing and maintaining automated test scripts to reduce repetitive manual testing. Responsibilities include: Independently design, develop, and deliver an automation framework for products with a quality mindset Extensive knowledge on automated testing for contact center telephony and & CRM technologies Design and develop test automation scripts leveraging Cyara, create t...

What you'll be doing The Senior QA Automation Engineer is passionate about evolving from manual testing to automated testing for a consumer-facing IVR supporting Experian's Consumer Services contact centers You will be responsible for developing, maintaining, and executing automation scripts You have proven experience developing and maintaining automated test scripts to reduce repetitive manual testing Responsibilities include: Independently design, develop, and deliver an automation framework for products with a quality mindset Extensive knowledge on automated testing for contact center telephony and & CRM technologies Design and develop test automation scripts leveraging Cyara, create test...

As a Product Support Engineer II at SoundHound AI, you will be responsible for handling escalated technical issues related to voice-related technologies. Your role will involve diagnosing and resolving complex problems with applications, databases, network connections, voice services, and more. Here is what you will be doing in this role: - Address escalated issues from Level 1 support and utilize advanced troubleshooting skills to diagnose issues with java applications, databases, network connections, and voice services. - Investigate technical issues specific to Java runtime and Linux environment, including JVM tuning, memory management, and file permissions. - Work on Kubernetes based app...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a highly capable experienced QA professional with a specialization in Contact Centre Testing (Genesys, Avaya, Amazon Connect, Sprinklr, etc.), capable of leading testing efforts. The role requires hands-on knowledge of voice and omnichannel customer engagement platforms and experience working with cross-func...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Strong application development skills i.e. API, object orientated programming languages Relevant experience in IT Transition/Solutions Experienced in contact center IT infrastructure solutions or transitions Should have sound knowledge of Network, Voice, server, storage etc. Should have sound knowledge of contact center IT infrastructure landscape Should have in-depth knowledge of IVR design, telephony infrastructure, multi-media contact routing, self -service applications, IVR integration, predictive dialer Should have sound knowledge about CRM and tools for integration with CRM software Should have knowle...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Strong application development skills i.e. API, object orientated programming languages Relevant experience in IT Transition/Solutions Experienced in contact center IT infrastructure solutions or transitions Should have sound knowledge of Network, Voice, server, storage etc. Should have sound knowledge of contact center IT infrastructure landscape Should have in-depth knowledge of IVR design, telephony infrastructure, multi-media contact routing, self -service applications, IVR integration, predictive dialer Should have sound knowledge about CRM and tools for integration with CRM software Should have knowle...

1. Professional attitude and appearance 2. Solid written and verbal communication skills in English 3. Ability to be resourceful and proactive when issues arise 4. Excellent organizational skills 5. Multitasking and time-management skills, with the ability to prioritize tasks 6. Customer service attitude 7. Only for Female Candidates Skills : - Communication, Customer service, Friendly and professional demeanor

1. Professional attitude and appearance 2. Solid written and verbal communication skills in English 3. Ability to be resourceful and proactive when issues arise 4. Excellent organizational skills 5. Multitasking and time-management skills, with the ability to prioritize tasks 6. Customer service attitude 7. Only for Female Candidates Friendly and professional demeanor

As a Network Administrator, you will be responsible for the following tasks: - Assist in network design and implementation. - Provide network support across all locations. - Install, configure and support network (wired and wireless) and telecom (PBX/CUCM) equipment. - Coordinate with vendors, partners, service providers, internal and external stakeholders. - Provide network support to users. - Deploy security improvements and system upgrades under the guidance of seniors and the security team. - Monitor network (wired and wireless) to ensure optimal performance. - Create and maintain network users/permissions. - Support users and infrastructure to minimize user impact. - Create technical su...

As a Software Developer Engineer at our company, you will play a crucial role in coding, designing, deploying, and debugging development projects. Your responsibilities will include contributing to all phases of the Software Development Life Cycle (SDLC), such as analysis, requirement gathering, design, implementation, code reviews, automation, and testing of features. You should be willing to take ownership of the product from end to end. **Key Responsibilities:** - Must have strong expertise in Java/Scala/Go/Rust or any other similar languages. - Strong experience in developing high-quality, production-ready code. - Expertise in building cloud-native scalable and high-performant applicatio...

Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consistently seek opp...

Define strategy and roadmap for AI agent systems and LLM applications Lead multiple teams or large-scale AI initiatives focused on fine-tuning, hybrid model integration, and autonomous agent orchestration Drive adoption of frameworks like LangGraph, AutoGen, or CrewAI for complex workflows (planning, reasoning, tool use, and memory) Ensure architectural robustness, scalability, and resilience of AI systems in production Collaborate with executive leadership, product owners, and external stakeholders on technical direction and impact Establish engineering standards and mentor across levels (LAMs, Managers, Architects) Requirements: Expert in LLM fine-tuning, GPU optimization, and AI agent orc...

Telemarketing executive

1. Professional attitude and appearance 2. Solid written and verbal communication skills in English 3. Ability to be resourceful and proactive when issues arise 4. Excellent organizational skills 5. Multitasking and time-management skills, with the ability to prioritize tasks 6. Customer service attitude 7. Only for Female Candidates.

We are looking for a skilled Telephony Architect with 5 to 19 years of experience in telephony systems, Microsoft technologies, and cloud platforms. The ideal candidate will have expertise in supporting and maintaining Unified Communication, Skype for Business 2015 with Enterprise Voice, and Microsoft Teams in an enterprise environment. Roles and Responsibility Design and implement scalable and secure telephony architectures using Microsoft Teams. Develop and maintain expertise in Direct Routing, Calling Plans, and integration with SIP trunks or PBX systems. Troubleshoot and resolve complex technical issues related to telephony systems. Collaborate with cross-functional teams to ensure seaml...

Responsibilities: Develop and deploy call flow applications (aka Interactive Voice Response applications) that have an impact to the customer and a support or sales agents experiences Partner with internal teams to define and implement solutions that improve support experiences Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code. Qualification: 3+ years IVR Speech Recognition experience The ability to design callflows from requirements documentation and workshops Expert knowledge of 1 or more IVR development e...

Hello, Greetings from Innova Solutions! Job Openings for the below role @ Innova Solutions for Hyderabad & Chennai offices Senior Contact Center Engineer Job Criteria :- Experience Range : 4 to 9 years Key Skills : Genesys ; SIP OR VoIP ; IVR OR ACD OR CTI OR call routing ; CRM OR Salesforce OR MS Dynamics ; Python OR JavaScript OR SQL ; troubleshooting OR L2 support OR L3 support ; networking OR LAN OR WAN OR VPN OR QoS . Notice Period : Immediate joiners or with one month notice period. Job Location : Hyderabad & Chennai Detailed job description given below please go through the JD to understand requirement. If requirement is matching to your profile share your updated resume on the below ...

1. Professional attitude and appearance 2. Solid written and verbal communication skills in English 3. Ability to be resourceful and proactive when issues arise 4. Excellent organizational skills 5. Multitasking and time-management skills, with the ability to prioritize tasks 6. Customer service attitude 7. Only for Female Candidates Skills : - Communication, Customer service, Friendly and professional demeanor

Sangoma, a trusted business communications provider, is seeking a talented Sr. Developer specializing in Asterisk and Perl to join our innovative team. As a leader in essential business communications, Sangoma offers a highly scalable solution with unparalleled service reliability. Our product portfolio includes a single-vendor framework and fully integrated UCaaS solutions that encompass telephony, meetings, messaging, and more. We pride ourselves on our comprehensive network and security services that enhance the business operations experience for our clients. With a strong commitment to innovation, we have made significant contributions to the Asterisk and FreePBX open-source projects and...