105 Telephony Jobs - Page 4

9+ years in Android (Kotlin/Java) & Flutter(Dart) Strong in VoIP, SIP, Telephony APIs, Audio routing Exp. in MDM Framework WebRTC, Sockets, REST, WebSockets AOSP & low-level Android expertise Proficient in Firebase tools (FCM, Analytics, Crashlytics)

ROLES & RESPONSIBILITIES: Basic & Detailed Engineering & Design of Telecommunication & Security Systems for EPC Projects in the field of Oil & Gas Sector (Offshore / Onshore), Petrochemicals, Hydrocarbon, Power Plants, Metals and Mining & Process Industries. Candidate should be able to understand and review Project Scope of Work and develop Telecommunication & Security systems related detailed engineering drawings and documents assisting Draftsman. Should have knowledge of FOC Networks, IP Networks, LAN/WAN, Structured Cabling System, CCTV System, PA/GA System, IP & Analog Telephone System, IP-EPBAX Systems, Access Control System, TETRA & VHF Radio System, RTU Systems etc. Should be able to prepare MR/RFQ, TBE, Offer Evaluation, PR, and Vendor Document Review (VDR). Should have knowledge of development of Telecom Architecture Diagrams, Data sheets, Specifications, Cable Block Diagrams, Cable Route Layouts and Schedule, Bill of Material, MTO etc.

Key Responsibilities: Lead requirement gathering sessions with business stakeholders, product owners, and testers. Translate business needs into clear, actionable user stories and acceptance criteriaparticularly for Salesforce Voice and telephony workflows. Support proof-of-concept (POC) creation to validate Salesforce Voice functionality for the US business. Drive call center-related business process analysis and define how Salesforce Voice can meet those needs. Facilitate cross-functional collaboration between development, testing, and business teams. Act as the primary liaison between technical and non-technical teams—developers will not be customer-facing. Provide guidance to testers on how to validate the stories; ensure quality and alignment with user expectations. Confidently push back on unrealistic or unclear business requests and drive clarity. Required Qualifications: Proven experience as a Lead or Senior IT Business Analyst on telephony migration projects (telephony-to-telephony). Hands-on experience with call center migrations —ideally involving Salesforce or Salesforce Voice . Strong knowledge of Salesforce Voice capabilities (no need to be a developer). Excellent facilitation and communication skills , especially across global teams. Ability to write detailed user stories quickly and accurately. Confident working independently in a fast-paced, iterative environment. Nice to Have: Experience building POCs in Salesforce or other CRM platforms. Familiarity with the AZ&Me platform or pharmaceutical support programs. Prior experience collaborating with business users, product owners, and testers in agile environments. Team Structure & Work Style: You’ll work with a cross-functional team of devs, testers, and POs—many of whom are technically proficient and involved in code reviews. The Project Manager is based in the UK; strong facilitation skills are essential to lead afternoon EST sessions .

The Global Network SONG Practice | Platforms ?? Microsoft Dynamics 365 CRM Join our team of GN SONG consultants who solve customer facing challenges at clients spanning service, marketing and sales to accelerate business change. Practice: GN SONG Platforms ?? MS Dynamics CRM (Customer Service) I Areas of Work: Microsoft Business Analyst/Functional Consultant ?? MS D365 Customer Service & Marketing, Service module | Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad,| Years of Exp: 5-10Years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting??s Global Network SONG practice. The SONG practice is aligned to the Global Network Practice of Accenture and works with clients across their service, marketing and sales functions. As part of the team, you will work on transformation services driven by key offerings like Advanced Customer Engagement, Marketing Transformation and Commerce & Sales. These services help our clients become living businesses by optimizing their customer service, marketing and sales strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:- Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing & Sales modules) Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Analyze and redesign business processes to maximize efficiency and effectiveness. Recommend and implement improvements in collaboration with client teams. Deploy understanding of detailed MS Dynamics CRM configuration: Use customization and MS Dynamics 365 CRM architecture & landscape Use prior experience with MS Dynamics 365 CRM configuration : Apply thorough knowledge & hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise. Work with the client and implementation team : to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities. Be a member and/or lead the project delivery workstream across phases. Extensive Microsoft D365 Customer Service, Marketing & Sales Implementation experience and developing enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant. Provide best practices direction and implement approach based on MS Dynamics 365 CRM standards. Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials, and operating drivers across multiple industry segments. Participate in pre-sales activities including response to RFPs, creating ??Proof of Concept (POC), creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating ??Point of View??, creating reusable assets on industry wise Sales Life cycle, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Participate in growing the MS Dynamics practice Bring your best skills forward to excel at the role: Leverage expertise in designing key tools: Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation. Enable MS Dynamics 365 CRM solution: Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.). Apply key business Analysis skills: Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas. Hands-on with MS Dynamics 365 Customer Service, Marketing, Sales ?? Power Platform knowledge Good to Have. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, marketing and campaigning processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Project management experience, including the ability to manage multiple projects simultaneously. Familiarity with project management methodologies (e.g., Agile, Waterfall). Ability to articulate the business value of recommendations/plans/strategies. Excellent analytical and problem-solving skills. Strong understanding of business processes, workflows, and systems. Thorough understanding of MS Dynamics CRM Framework and integration with internal and external components. Technical implementation experience ?? not mandatory but good to have. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and MS Dynamics 365 CRM Framework and integration Deep dive with MS Dynamics 365 CRM certification: Certification in one or more these focused solution areas- Service/Marketing/Sales Functional Consultant. Read about us Blogs Qualifications Your experience counts! What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, we'll-being, and belonging. we're a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Provide remote technical support (via telephone or online) for identified CIENA products 24x7 when required. The engineers shift timings may be outside Indian business hours and may include weekend shifts as we'll for having for 24x7 support coverage of identified CIENA products. Provide on-site support to Customers where required. Utilize debug tools as we'll as lab research to aid Customer s technical problem. Recover information necessary to escalate the incident or issue to next level Support team. Debugging the customer faults on DWDM/OTN Technology providing solution to customer using standardized method Good understanding of OTN/DWDM alarms structure to analyze the customer issue quickly. Contribute to knowledgebase (KCS) Performs other duties as assigned. Travel to customer sites and Ciena locations globally as required. Clear understanding of Technical Support industry and the application within Ciena products such as 6500, RLS and Wave server will be added advantage. The Must Haves: Bachelor s degree in technical field (eg Engineering, Computer Science) from a four-year college or university with 3 to 6 years related experience or equivalent combination of education and experience Strong knowledge of SONET/SDH ring transmission equipment, DWDM/OTN technology and the applications to Ciena equipment Carrier Ethernet enterprise equipment and associated fiber optic facilities Good understanding knowledge of the operation of fiber optic transport and/or switching equipment. More than 3 years of experience in a technical support role with an equipment vendor in the Telco industry. Nice to Have: Good Communication skills as Telephony support will also be provided to global customer as part of this role. Proven problem-solving experience Fundamental understanding of Telecommunication industry

Sangoma, a trusted business communications provider, is seeking a talented Sr. Developer specializing in Asterisk and Perl to join our innovative team. As a leader in essential business communications, Sangoma offers a highly scalable solution with unparalleled service reliability. Our product portfolio includes a single-vendor framework and fully integrated UCaaS solutions that encompass telephony, meetings, messaging, and more. We pride ourselves on our comprehensive network and security services that enhance the business operations experience for our clients. With a strong commitment to innovation, we have made significant contributions to the Asterisk and FreePBX open-source projects and have been recognized in the Gartner UCaaS Magic Quadrant for ten consecutive years. We are looking for passionate professionals who value collaboration, innovation, and teamwork to help us advance our mission and continue leading the industry. If you are ready to take on challenging development tasks in a dynamic environment, we invite you to apply and be a part of our cutting-edge team that is revolutionizing business communications. Your Role: Design and develop Asterisk-based solutions using Perl programming language. Collaborate with cross-functional teams to gather and analyze requirements for new features. Optimize existing code and improve the performance of Asterisk applications. Troubleshoot and resolve complex technical issues within the Asterisk environment. Maintain comprehensive documentation of code, configurations, and processes. Participate in code reviews to ensure code quality standards are met. Stay up-to-date with the latest Asterisk developments and best practices in UCaaS. Proven experience as a developer with Asterisk and Perl. Strong understanding of telecommunications and VoIP concepts. Experience with Linux/Unix systems and scripting languages. Familiarity with telephony protocols such as SIP and RTP. Ability to work collaboratively in a team-oriented, fast-paced environment. Excellent problem-solving skills and attention to detail. Strong communication skills, both verbal and written.

End Date Wednesday 30 July 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Job Description: We are seeking highly skilled engineers to join our team at Lloyds Technology Centre. The ideal candidates will have a strong background in telephony platforms and Java development, with experience in both primary and secondary skills as outlined below. Job Description Job Title: Senior Engineer (10+ years) Location: Lloyds Technology Centre Job Description: We are seeking highly skilled engineers to join our team at Lloyds Technology Centre. The ideal candidates will have a strong background in telephony platforms and Java development, with experience in both primary and secondary skills as outlined below. Primary Skills : IVR, Avaya, Nuance Developer profiles Proficiency in Nuance Application Studio (NAS) and NDF, Nuance speech suite and sip knowledge (Session Initiation protocol) Experience with telephony platforms such as Avaya and Genesys, VXML, Cyara Testing Core Java 8 and above. Knowledge of Liberty WebSphere Secondary Skills: Familiarity with Google CCAI and Nuance Mix Experience with Microsoft Copilot for AI-driven dialogue and dynamic call flows Experience Requirements: Senior Engineers (10+ years): Minimum 3-5 years of experience in telephony platforms Responsibilities: Develop and maintain telephony applications using the specified technologies Collaborate with cross-functional teams to design and implement innovative solutions Ensure the performance, quality, and responsiveness of applications Troubleshoot and resolve technical issues as they arise Qualifications: Bachelor s degree in computer science, Engineering, or a related field Strong problem-solving skills and attention to detail Excellent communication and teamwork abilities Job Title: Junior Engineer (4+ years) Location: Lloyds Technology Centre Job Description: We are seeking highly skilled engineers to join our team at Lloyds Technology Centre. The ideal candidates will have a strong background in telephony platforms and Java development, with experience in both primary and secondary skills as outlined below. Primary Skills: IVR, Avaya, Nuance Developer profiles Experience with Nuance Application Studio (NAS) and NDF Working experience with telephony platforms such as Avaya/Genesys Experience with VXML Knowledge in Java 8 and above Secondary Skills: Familiarity with Google CCAI and Nuance Mix Experience with Microsoft Copilot for AI-driven dialogue and dynamic call flows Knowledge of Liberty WebSphere Experience Requirements: Engineers (4-6 years): Minimum 1 year of experience in telephony platforms Responsibilities: Develop and maintain telephony applications using the specified technologies Collaborate with cross-functional teams to design and implement innovative solutions Ensure the performance, quality, and responsiveness of applications Troubleshoot and resolve technical issues as they arise Qualifications: Bachelor s degree in computer science, Engineering, or a related field Strong problem-solving skills and attention to detail Excellent communication and teamwork abilities

The Business House is looking for Telemarketing Executive to join our dynamic team and embark on a rewarding career journey. The Telemarketing Executive plays a crucial role in generating leads, promoting products or services, and driving sales through effective telephone communication They will engage with potential customers, build relationships, and achieve sales targets through proactive outbound calling campaigns Key Responsibilities:Conduct outbound calls to prospective customers to introduce products/services, generate interest, and qualify leads Utilize persuasive and effective communication techniques to engage prospects, overcome objections, and close sales Identify customer needs and understand their requirements to recommend suitable products or services Maintain a thorough understanding of the company's offerings, features, pricing, and competitive advantages Document and update customer information, interactions, and outcomes accurately in the CRM system Follow up on leads and inquiries generated through marketing campaigns, trade shows, or other channels Collaborate with the sales team to hand off qualified leads and provide necessary background information Meet or exceed daily/weekly/monthly sales targets and key performance indicators (KPIs) Continuously update product knowledge, sales techniques, and industry trends to enhance sales effectiveness Provide feedback and insights to the Telemarketing Manager to improve processes, scripts, and sales strategies Qualifications and Requirements:High school diploma or equivalent; additional education or relevant certifications are a plus Proven experience in telemarketing, sales, or customer service roles, preferably in a B2B or B2C environment Strong persuasive and negotiation skills with the ability to build rapport and establish customer relationships Excellent verbal communication skills, including active listening, clear articulation, and effective questioning Confidence in making cold calls and handling objections professionally and persuasively Familiarity with CRM systems and proficiency in using telephony and sales software tools Results-oriented mindset with a track record of meeting or exceeding sales targets Strong organizational and time management skills to handle multiple calls and follow-ups efficiently Ability to work independently and as part of a team, demonstrating flexibility and adaptability Positive attitude, resilience, and the ability to handle rejection positively Knowledge of the product/service being offered and the industry is desirable Compliance with relevant telemarketing and data protection regulations and guidelines

Job Summary Person at this position takes ownership of a module and associated quality and delivery. Person at this position provides instructions, guidance and advice to team members to ensure quality and on time delivery. Person at this position is expected to be able to instruct and review the quality of work done by technical staff. Person at this position should be able to identify key issues and challenges by themselves, prioritize the tasks and deliver results with minimal direction and supervision. Person at this position has the ability to investigate the root cause of the problem and come up alternatives/ solutions based on sound technical foundation gained through in-depth knowledge of technology, standards, tools and processes. Person has the ability to organize and draw connections among ideas and distinguish between those which are implementable. Person demonstrates a degree of flexibility in resolving problems/ issues that atleast to in-depth command of all techniques, processes, tools and standards within the relevant field of specialisation. Roles & Responsibilities Responsible for requirement analysis and feasibility study including system level work estimation while considering risk identification and mitigation. Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for traceability of the requirements from design to delivery Code optimization and coverage. Responsible for conducting reviews, identifying risks and ownership of quality of deliverables. Responsible for identifying training needs of the team. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Expected to be a technical mentor for junior members. Person may be given additional responsibility of managing people based on discretion of Project Manager. Education and Experience Required Engineering graduate, MCA, etc Experience: 5-8 years Competencies Description Application Protocol & Engines - Linux engineer is one: who has done one or more of the following on Embedded Linux design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor Security Platforms- Mandatory to have worked on one or more of the following: Embedded Linux Technology Standard- NA Tools- Mandatory to have worked on one or more of the following; gdb/ddd; linux editors; top; ps; meminfo Languages- Mandatory to have worked on one or more of the following; C; C++ Specialization- MULTIMEDIA, CONNECTIVITY, TELEPHONY, CARRIER GRADE PLATFORM, GENERIC FRAMEWORK

Job Summary: We are seeking a motivated and results-driven Telecaller to join our team. The ideal candidate will be responsible for making outbound calls to potential and existing customers, handling inbound queries, and providing information about products/services. A successful telecaller must be persuasive, confident, and able to build rapport quickly. Key Responsibilities: Make outbound calls to prospective customers to generate leads or sales. Answer incoming calls and resolve customer queries or complaints. Explain the company s products/services to potential customers. Maintain accurate records of calls, customer interactions, and feedback. Follow up with customers to ensure satisfaction or collect required information. Achieve daily/weekly/monthly targets as set by the supervisor. Work collaboratively with the sales and customer service teams. Requirements: High school diploma or equivalent; bachelor s degree is a plus. Proven experience as a telecaller or similar customer service/sales role preferred. Excellent communication skills in [mention required languages, e.g., English, Hindi, etc.]. Strong interpersonal and negotiation skills. Ability to handle rejection and remain confident. Familiarity with CRM software and telephony systems is a plus. Ability to work independently and in a team. Job Type: Full Time Job Location: Kolkata- Salt Lake Sec-V

We are seeking a motivated and results-driven Telecaller to join our team. The ideal candidate will be responsible for making outbound calls to potential and existing customers, handling inbound queries, and providing information about products/services. A successful telecaller must be persuasive, confident, and able to build rapport quickly. Key Responsibilities: Make outbound calls to prospective customers to generate leads or sales. Answer incoming calls and resolve customer queries or complaints. Explain the company s products/services to potential customers. Maintain accurate records of calls, customer interactions, and feedback. Follow up with customers to ensure satisfaction or collect required information. Achieve daily/weekly/monthly targets as set by the supervisor. Work collaboratively with the sales and customer service teams. Requirements: High school diploma or equivalent; bachelor s degree is a plus. Proven experience as a telecaller or similar customer service/sales role preferred. Excellent communication skills in [mention required languages, e.g., English, Hindi, etc.]. Strong interpersonal and negotiation skills. Ability to handle rejection and remain confident. Familiarity with CRM software and telephony systems is a plus. Ability to work independently and in a team.

An IT Executive will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. What will I be doing? As an IT Executive, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Executive will perform the following tasks to the highest standards: Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages Record all issues that arise and advise the IT Manager of any issues that need further attention Recommend system improvements to the IT Manager Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements What are we looking for? IT Executive serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours

The BT Enterprise Telephony role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the BT Enterprise Telephony domain.

The BT Enterprise Telephony role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the BT Enterprise Telephony domain.

• 3+ years of hands-on experience on Unified Communications and Collaboration products portfolio. • Understanding of CUCM & Cisco unity connection versions 10.x, 11.x, 12.x, 14.x, Voice Gateways, Cisco CUBES, Licensing • Understanding of cloud based voice solutions (Cisco UCaaS, RingCentral, XO Voice, Broadsoft etc) • Understanding of Session Border Controllers - AudioCodes, Sonus/Ribbon, Oracle • Understanding of Cisco Video end points and expressways • Understanding of Cisco Webex suite (calling, contact center, control hub etc) • Understanding of broadcast paging (Singlewire) • Understanding of Microsoft Teams Enterprise Voice • Good understanding of VoIP protocols MGCP, H.323, SIP, ISDN • Basic understanding of Cisco C series and B series server management • Good communication skills, Open for 24x7 availability • Expert level experience in handling Cisco IP telephony Network Infrastructure. • Independently resolve tickets within SLA • Adheres to standard operating procedures / work instructions • Update the knowledge base • Technically upgrade across versions of environment when required • Understanding of ITIL framework Certifications: • CCNA (Mandatory) • CCNP Collaboration (Preferred) KEY TECHNOLOGIES: • CUCM & Unity connection 12.x and 11.x • Webex Cloud • SIP Trunks, MGCP and H.323 gateways. • Understanding of voice provisioning tools (Kurmi, VOSS etc) • Basic troubleshooting knowledge on Avaya Aura products • Basic MACD knowledge of Cisco UCCX • Basic MACD knowledge of MS TEAMS EV

Must-Have Skills: Scripting using Java/Selenium API Automation Knowledge of Telephony Testing (Genesys platform would be a plus) Selenium Grid Implementation Quick Learner Good-to-Have Skills: Docker Knowledge Kotlin Language Knowledge Automation Experience in Desktop Applications Automation with Image Recognition Tools Experience Range: Hands-on experience with Selenium + Java Experience in Test Planning, Test & Automation Strategy, and Writing Test Cases Design and Develop Test Automation Framework Development Experience in Delivering Test Plans and Strategies CI/CD Knowledge Experience in Providing Test Automation Solutions and Presenting Them to Clients Good Knowledge of Source Code Management (e.g., GitHub) Other Skills: Analyst in Test Business Analyst Good Testing Concepts (Manual & Automation) Good Analytical and Communication Skills Attention to Details Patient and Persistent Assertive Fast-paced Learner Good in Client Interaction and Articulation A Good Team Player Project Activities: Key Technical Consultant: Provides recommendations on overall test automation approach and strategy, design and architecture of test framework; contributes to architecture; implements enhancements; automates tests; maintains daily communication, reports, and status. Day-to-Day Implementation: Writing test cases; executing tests; maintaining tests; verification of functional requirements to the application. Overall Quality Measures: Ensures all non-functional and user experience testing. Test Automation: Automating tests; test data creation and preparation; executing tests; maintaining tests. Required Skills Java,Selenium,Selenium Grid,Api Testing

Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: The responsibilities of this individual will have a focus on managing VoIP, Web-Ex Contact Center solutions ensuring the smooth and efficient operations. Duties will also include service monitoring and maintenance, infrastructure and client support, and project/upgrade work for the supported services and technologies.Key Responsibilities:- Deployment, support, and troubleshootingDeploy, support, and troubleshoot various versions of TEAMS Phone System.- Strategic thinking and ability to take technical decisions and drive nitiatives -Communication across organizational levelsDiscuss Teams and Office 365 Platform Services with technical staff, project managers, and management.- Ability to lead complex projects and initiatives by demonstrating technical and strategic skills - PowerShell expertiseUtilize strong knowledge of PowerShell commands and scripting for system management.- Ribbon SBCs integrationExperience with Ribbon SBCs integrated with MS Teams Direct Routing, including deployment methodologies, best practices, and troubleshooting.- Poly (HP) Devices managementDeploy and troubleshoot Teams Phone System and Poly (HP) Devices, following best practices.- Unified Messaging integrationConfigure Teams audio, video, and telephony solutions, integrating them with M365- Manage Field Requests Handle requests from various resources, including creating and modifying agent profiles and IVR call flows.- Build/configure/implement call flowsDesign and implement call flow structures to enhance customer experience and operational efficiency.- TIER 3 operations and maintenance:Focus on day-to-day operations, preventive maintenance, and upgrade responsibilities in the call center environment.- Expertise in WxCCE componentsDemonstrate TIER 3 expertise in configuration and troubleshooting of WxCCE components.- Troubleshooting and log analysisCapture and interpret debug level logs for WxCCE and other UC environments to diagnose and resolve issues.- Support and stakeholder engagementProvide support to contact center stakeholders and ensure smooth operations through effective configuration and testing in WxCCE environments. Minimum Qualifications: 3+ years of IT-related work experience with a Bachelor's degree. OR 5+ years of IT-related work experience without a Bachelors degree. Physical Requirements: Frequently transports and installs equipment up to 20 lbs. Bachelor's/Masters in Information Technology or equivalentOverall 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

1. Professional attitude and appearance 2. Solid written and verbal communication skills in English 3. Ability to be resourceful and proactive when issues arise 4. Excellent organizational skills 5. Multitasking and time-management skills, with the ability to prioritize tasks 6. Customer service attitude 7. Only for Female Candidates.

Role Summary: - The Team Lead - Customer Service will oversee and guide a team of sales agents to achieve and exceed sales targets in a fast-paced contact Centre environment. - The role involves monitoring team performance, providing training and coaching, driving sales strategies, and ensuring excellent customer engagement. Key Responsibilities:Team Management and Supervision:- Lead, motivate, and monitor a team of Customer Service agents to meet individual and team sales targets.- Schedule and manage team shifts, ensuring adequate staffing during peak hours.- Track daily, weekly, and monthly performance metrics like lead conversion, revenue, and call productivity. Sales Performance and Coaching:- Provide regular training and coaching to enhance selling skills, product knowledge, and communication abilities.- Conduct performance reviews, set clear goals, and identify opportunities for improvement.- Share sales best practices and motivate the team to achieve targets. Sales Strategy Execution:- Develop and implement sales techniques and strategies to drive better conversion rates.- Work closely with leadership to execute campaigns, promotions, and target-driven initiatives.- Track lead pipeline and ensure timely follow-ups on leads and prospects. Customer Engagement and Problem Solving:- Ensure agents maintain a professional, customer-focused approach during calls.- Address escalations or customer objections to ensure a positive sales experience.- Identify gaps in processes that impact sales performance and recommend improvements. Reporting and Performance Analysis:- Prepare and share detailed sales performance reports with leadership.- Analyze team performance data to identify trends, successes, and areas for development.- Ensure accuracy in reporting lead conversions, revenue generation, and agent productivity. Team Motivation and Engagement:- Build a positive, competitive, and energetic team environment.- Recognize top performers and implement incentive programs to drive results.- Promote teamwork and maintain high agent morale. Qualifications and Skills: EducationBachelor's degree or equivalent experience in Sales/Marketing/Business. Experience:- 2-3 years of experience in a tele sales/contact center role.- Minimum 1 year of experience in a team leader or supervisory position. Skills Required:- Strong leadership and team management abilities.- Excellent sales and negotiation skills.- Ability to coach and develop team members to achieve targets.- Proficiency in CRM tools, telephony systems, and Microsoft Office Suite.- Strong communication, problem-solving, and organizational skills. Behavioral Traits:- Results-driven with a goal-oriented mindset.- Ability to stay calm under pressure and work in a target-driven environment.- Strong decision-making and problem-solving abilities.- High level of energy, enthusiasm, and a positive attitude. Key Performance Indicators (KPIs):- Team Sales Target Achievement.- Lead Conversion Rates.- Average Call Handling Time (AHT).- Revenue Generated Per Agent.- Agent Retention and Attendance.ApplySaveSaveProInsights

Amazon Connect Tech Lead with 6 -8 years experience. Experience with Amazon Connect (Contact flows, queues, routing profile, agent hierarchies) Integration experience with Salesforce (Service Cloud Voice) Hands-on with AWS services AWS Lambda (for backend logic) Programming language Java or Python Amazon Lex (Voice/chat bots) CloudWatch IAM Proficiency in programming scripting Java Script, Nodejs Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation Solid experience in REST APIs and integration frameworks. Experience working in Agile Scrum environments Experience in Automating deployments of contact center setup using CI/CD pipelines or Terraform

The Senior M365 Administrator/Specialist plays a crucial role in managing and optimizing the Microsoft 365 environment within an organization. This position involves advanced administration of applications like Exchange, SharePoint, OneDrive, Teams, Azure Virtual desktops and Intune. This role requires extensive experience in Microsoft 365 administration, strong problem-solving skills, and the ability to stay updated on the latest features and best practices. Key Responsibilities 1. Exchange and Email Management Managing Exchange Online, managing mail flow, distribution lists, and mailbox configurations. Troubleshoot and resolve complex email-related issues to ensure seamless communication. 2. SharePoint and OneDrive Administration Configure and maintain SharePoint sites, lists, libraries, workflows, and permissions. Manage OneDrive for Business, ensuring proper setup and user access. 3. Teams and Telephony Solutions Set up and manage Microsoft Teams for collaboration, including channels, meetings, and integrations. Integrate and manage telephony solutions within Teams to enhance communication capabilities. 4. Device Management with Intune and Autopilot Deploy and manage devices using Microsoft Intune and Autopilot, ensuring compliance with organizational policies. Monitor and troubleshoot device enrolment and management issues to maintain operational efficiency. 5. Security and Compliance Configure and enforce security settings and compliance requirements across Microsoft 365 applications. Collaborate with IT and security teams to ensure adherence to

Are you seeking technical support jobs in Kolkata or L1 support career opportunities in India s growing tech sectorFusion CX is hiring an L1 Technical Support Executive in Kolkata to strengthen our IT support team. If you re an enthusiastic problem-solver with hands-on experience in telephony systems and contact center solutions, this is your chance to grow your career with a global customer experience leader. Join us to contribute to a high-impact, tech-driven environment while building your infrastructure, incident resolution, and support operations skills. Job Description - L1 Technical Support Executive As an L1 Technical Support Executive at Fusion CX, you will provide first-line support for fixed-line voice and telephony systems while maintaining documentation, handling support tickets, and resolving incidents efficiently. You will support a robust UC (Unified Communication) environment and collaborate closely with internal teams to ensure seamless operations for toll-free lines and voice infrastructure. Key Responsibilities Provide technical support for fixed-line voice and telephony systems. Deliver first-line support across all aspects of voice and UC infrastructure. Document, manage, and maintain toll-free lines, fixed lines, and telephony systems. Created and maintained technical documentation for both internal teams and clients. Handle support tickets, outages, major incidents, and escalation processes. Managing all aspects of telephony and fixed line voice (POTS, ISDN, PRI, and SIP) Support contact center solutions, preferably PureCloud Contact Center. Create and manage user accounts effectively (User Management). Coordinate with senior support teams for incident resolution. Manage outbound program data, including list uploads and maintenance. Use Microsoft Excel to manage, manipulate, and analyze telephony-related data. Job Requirements - L1 Technical Support Executive Minimum Qualifications: Bachelor s degree in any discipline. At least 1 year of relevant experience. Desired Skills Experience: Experience supporting fixed-line voice technologies including POTS, ISDN, PRI, and SIP. Familiarity with PureCloud or similar contact center platforms. Strong knowledge of Microsoft Excel for handling outbound data programs. Excellent communication, troubleshooting, and documentation skills. Ability to coordinate across teams and handle multiple priorities. Why Join Fusion CX At Fusion CX, we believe innovation and talent go hand in hand. As an L1 Technical Support Executive in Kolkata, you ll play an integral role in keeping our voice systems reliable and efficient while enjoying a supportive, growth-focused culture. Be part of a global CX transformation company with a strong presence across multiple countries. Work on live UC and telephony environments, building experience in enterprise voice systems. Grow in a people-first culture that values continuous learning, ownership, and collaboration. Advance your technical career with access to tools, mentorship, and global projects. Make an impact in a company where customer experience and technology go hand-in-hand. If you re passionate about solving problems, streamlining communication systems, and contributing to seamless operations, Fusion CX is your place to thrive. Apply today to join our technical team in Kolkata.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the worlds most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. What Does Success Look Like? We are looking for a Principal VOIP Engineer to lead the architecture and technical direction of our next-gen voice infrastructure. You’ll be responsible for building carrier- grade systems with high availability, low latency, and global scalability- powering mission-critical voice communication in our CCaaS platform. This is a hands-on leadership role where you will influence architecture, establish best practices, and work cross-functionally across Engineering, DevOps, Product, and QA teams. Seniority Level: Principal / Individual Contributor with technical leadership scope. What You’ll Do: Design and implement VOIP (signaling and media) infrastructure using FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine. Architect session border controllers (SBC), NAT traversal, load balancing, and failover strategies. Define standards for call routing and audio quality optimization (codecs, jitter, etc.) Lead initiatives for scalability, observability, security, and resiliency of our voice infrastructure. Troubleshoot live trac and provide technical leadership during major incidents. Collaborate with Backend and API teams to design provisioning, billing, and call analytics APIs. Evaluate and onboard open-source tools or commercial carriers as needed. Coach and mentor junior/lead engineers in VoIP best practices. What Makes You Qualified? 12+ years of hands-on experience in the Telephony / VoIP / CPaaS domain. Strong knowledge of VoIP Protocols (SIP/SDP, RTP/RTCP), Networking fundamentals (UDP/TCP/IP, DNS, MPLS), QoS (latency, jitter, packet loss mitigation). Hands-on experience with Session Border Controller (SBC), Media Servers and WebRTC . Expert-level understanding of SIP, RTP, NAT traversal (ICE/STUN/TURN) , and VoIP security (TLS, SRTP, fraud prevention). Hands-on development experience with FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine. Experience in designing carrier-grade telephony plaforms serving millions of calls. Strong systems programming and debugging skills in C/C++ Strong troubleshooting skills, with experience using network monitoring and debugging tools. Familiarity with distributed systems and cloud-based deployments (AWS, GCP, Azure) Excellent problem-solving, debugging, and performance tuning skills

About The Role - High-Level Responsibilities Build strong relationships with other Customer Support Engineers, Sales team members, and Engineering team members Provide technical support to partners and/or customers for Cisco small business products, technologies, and/or solutions Effectively troubleshoot customer reported problems both alone and as part of a team, depending on the nature of the incident. . Minimum Qualifications Cisco Certified Networking Professional (CCNP) Certification/CCna Certified - Must have any Proven expertise in supporting Voice/multimedia over IP, cloud based telephony, and protocols like SIP Demonstrated knowledge in at least one of the following areasSwitching, and Wireless Excellent written and verbal communication skills

Apple s Cellular Software team is seeking dedicated, motivated and focused engineers to work across layers on groundbreaking cellular technologies. The position involves identifying and/or developing core cellular technologies that solves everyday problems for customers using iPhone, iPad, Watch and other wireless product lines. We are passionate about keeping our users connected 24/7 wherever they go. This team takes pride in not just coming up with tested software designs but also in re-discussing traditional models of the cellular ecosystem. We do whatever is needed to bring user experience to the next level. Our members enjoy the flexibility to work on all aspects of Cellular Protocol software - SIM, NAS, AS and iOS interfaces, to come up with the best possible solution for any given problem. Are you equally passionate about cellular technologies and have the dream to participate on the creation of groundbreaking technologies? Then this might be the job for you. As part of this team you will influence iPhone user experience worldwide. 3 to 8 years working experience with cellular protocol stacks; Strong Software Engineering skills including design, programming (C, C++, script) and debugging (GDB, LLDB); Experience on Telephony / Modem Interface / Non Access Stratum / Cellular Control Plane Protocol stack; Knowledge in LTE / 5G NR technology is a strong plus; Good understanding of 3GPP/ETSI standards; Highly motivated and self-directed; Excellent problem solving skills; Join hands with a highly connected team and can clearly communicate while participating multiple projects across many teams; Fervent and inquisitive, and ready to resolve everyday problems in innovative ways; Laser-focused on the smallest details that can change the life to our customers. Education & Experience Bachelors or Masters in Electrical Engineering or Computer Science