68 Telephony Jobs - Page 3

The Global Network SONG Practice | Platforms ?? Microsoft Dynamics 365 CRM Join our team of GN SONG consultants who solve customer facing challenges at clients spanning service, marketing and sales to accelerate business change. Practice: GN SONG Platforms ?? MS Dynamics CRM (Customer Service) I Areas of Work: Microsoft Business Analyst/Functional Consultant ?? MS D365 Customer Service & Marketing, Service module | Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad,| Years of Exp: 5-10Years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting??s Global Network SONG practice. The SONG practice is aligned to the Global Network Practice of Accenture and works with clients across their service, marketing and sales functions. As part of the team, you will work on transformation services driven by key offerings like Advanced Customer Engagement, Marketing Transformation and Commerce & Sales. These services help our clients become living businesses by optimizing their customer service, marketing and sales strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:- Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing & Sales modules) Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Analyze and redesign business processes to maximize efficiency and effectiveness. Recommend and implement improvements in collaboration with client teams. Deploy understanding of detailed MS Dynamics CRM configuration: Use customization and MS Dynamics 365 CRM architecture & landscape Use prior experience with MS Dynamics 365 CRM configuration : Apply thorough knowledge & hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise. Work with the client and implementation team : to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities. Be a member and/or lead the project delivery workstream across phases. Extensive Microsoft D365 Customer Service, Marketing & Sales Implementation experience and developing enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant. Provide best practices direction and implement approach based on MS Dynamics 365 CRM standards. Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials, and operating drivers across multiple industry segments. Participate in pre-sales activities including response to RFPs, creating ??Proof of Concept (POC), creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating ??Point of View??, creating reusable assets on industry wise Sales Life cycle, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Participate in growing the MS Dynamics practice Bring your best skills forward to excel at the role: Leverage expertise in designing key tools: Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation. Enable MS Dynamics 365 CRM solution: Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.). Apply key business Analysis skills: Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas. Hands-on with MS Dynamics 365 Customer Service, Marketing, Sales ?? Power Platform knowledge Good to Have. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, marketing and campaigning processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Project management experience, including the ability to manage multiple projects simultaneously. Familiarity with project management methodologies (e.g., Agile, Waterfall). Ability to articulate the business value of recommendations/plans/strategies. Excellent analytical and problem-solving skills. Strong understanding of business processes, workflows, and systems. Thorough understanding of MS Dynamics CRM Framework and integration with internal and external components. Technical implementation experience ?? not mandatory but good to have. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and MS Dynamics 365 CRM Framework and integration Deep dive with MS Dynamics 365 CRM certification: Certification in one or more these focused solution areas- Service/Marketing/Sales Functional Consultant. Read about us Blogs Qualifications What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consistently seek opportunities to enhance their existing skills, acquire more complex skills and work towards enhancing their proficiency level in their field of specialisation. Works under limited supervision of Team Lead/ Project Manager. Roles Responsibilities Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for adhering to guidelines and checklists for all deliverable reviews, sending status report to team lead and following relevant organizational processes. Responsible for customer collaboration and interactions and support to customer queries. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Education and Experience Required Engineering graduate, MCA, etc Experience: 2-5 years Competencies Description Application Protocol Engines - Linux engineer is one: who has done one or more of the following on Embedded Linux design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, lets sail towards a brighter, more sustainable future with Maersk. The ideal candidate should possess 3-5 years of experience in handling incoming calls, Chat and emails efficiently. 1. Handle a high volume of incoming calls, emails, and other communication channels related to Maersks services and inquiries. 2. Provide accurate and reliable information to customers regarding Maersks products, services, processes, pricing, and delivery times. 3. Resolve customer complaints, issues, and inquiries effectively and efficiently, ensuring a high level of customer satisfaction. 4. Collaborate with internal teams, such as sales, logistics, and operations, to coordinate and resolve customer requests or concerns. 5. Accurately record customer interactions and transaction details in the designated Cloud Telephony System. 6. Continuously develop and maintain a comprehensive understanding of Maersks offerings, services, and processes to provide up-to-date and precise information to customers. 7. Identify opportunities to upsell and cross-sell Maersks additional services and products to customers. 8. Provide feedback and suggestions for process improvements based on customer interactions and challenges faced during daily operations. 9. Adhere to established calling standards, including quality assurance measures, call handling protocols, and service level agreements (SLAs). 10. Meet individual and team performance targets, including call handling metrics, customer satisfaction ratings, and sales targets. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. . We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Say hello to possibilities. It s not everyday that you consider starting a new career challenge. We re RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We re a $2 billion company that s growing at 30+% annually and we re expanding our Solutions Engineering Team to make sure we stay ahead of the competition. Department: Engineering - PBX Engineering Team Experience: 10+ years Work Location: Bangalore Required Qualifications: 10+ years in software development and architecture. Expert in C++ (latest standards, C++17/20/23). Strong grasp of algorithms, data structures, and network communication. Strong experience in distributed product development with cloud expertise. Proven experience in building distributed, high-performance systems. Experience in leading software design and overseeing implementation. Experience in developing and architecting large-scale projects from scratch. Mentorship experience with engineering teams. Strong analytical and problem-solving skills. Preferred: Experience in telephony, VoIP, or real-time systems. Experience with cloud technologies Prior experience with India-based engineering teams. This role is ideal for a technical leader who excels in software design, team mentorship, and cross-functional collaboration. What we offer: Mediclaim Benefits Paid Holidays Casual/Sick Leave Privilege Leave CaRing Days Bereavement Leave Maternity Leave Paternity Leave Wellness Coaching Employee Referral Bonus Professional Development Allowances Night Shift Allowances RingCentral s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scaleMillions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. RingCentral s work culture is the backbone of our success. And don t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP ) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : avaya, amazon connect Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Role Overview:you will be responsible for ensuring the smooth operation Amazon Connect . This role requires expertise in handling day-to-day operations, providing L1/L2 support, and maintaining the availability of the contact center platforms. You will be an integral part of a team dedicated to addressing incidents, managing changes, and ensuring high levels of service delivery.Key Responsibilities:Provide support and maintenance for the company's Contact Center environments, including Amazon ConnectWork in rotational shifts to ensure 24/7 support coverage and adherence to SLAs.Act as a Subject Matter Expert (SME) for Amazon Connect and Avaya, resolving P1 & P2 incidents promptly.Participate in change management processes and reviews to maintain platform availability.Collaborate with vendors and support teams to address user-reported incidents.Conduct audits and implement security vulnerability mitigation measures.Handle day-to-day Amazon Connect operations, including troubleshooting, log analysis, and system level changes.Provide support for third-party applications and escalate issues as necessary.Develop IVR flows, CTI integrations, and ensure ongoing management of gateways and media servers.Demonstrate proficiency in Telecom protocols such as SIP, H323, ISDN, and ITIL processes. Technical Experience:Hands-on experience in contact center suite products, including voice, email, and chat.In-depth understanding of cloud contact center architecture and call flows.Proficiency in managing telephony solutions and service management processes. Professional Attributes:Strong customer handling and communication skills.Minimum 2 years of hands-on experience with Amazon ConnectCompleted Avaya trainings and certifications.Bachelor's degree in engineering or related field preferred. Additional Information:Willingness to work in rotational shifts, including nights.Ready to implement network changes and perform testing as required. Qualifications 15 years full time education

Management, configuration and administration of the Microsoft 365 technology suite; especially Exchange Online, MS Teams, OneDrive, SharePoint and Purview. Demonstratable scripting skills especially PowerShell. Experience in automation/scripting. Practical experience of working with both on-premises and Azure Active Directory Desirable: Working knowledge of M365 & Azure security, including but not limited to Defender, Purview, DKIM, DMARK, MFA, DLP and conditional access Administration of Mimecast Secure Messaging Experience with MS Teams Telephony and/or Five9 Experience of Power automate, Power BI and other M365 apps & tools Operation and management of Legacy Exchange Federating Identity\SSO technologies including Azure AD, ADFS, AD connect, SAML, OAuth.

Role & responsibilities:- Manage a team of Real Time Analysts. Trigger alignment of schedules across partner / in-house sites with staffing requirements and operational metrics as and when required on intraday basis Communicate with WFM Scheduling Manager on any items that can be incorporated in the near-term action plan and schedule improvement Identify and analyze issue, complete post-mortem report and provide feedback Communicate with Partner/Client POCs to address variances First level of Escalation for Intraday issues. Key Skills & Knowledge: Experience in managing large scale complex operations in Real Time Experience in managing a multi-site and multivendor environment Strong Communicator and decision maker Strong business acumen Should be a go-getter and a collaborator Analytical and Problem-solving ability. Ability to simplify complex operations into repeatable processes. Hands-on experience in Telephony and WFM tools. (CMS Avaya/Genesys/Cisco/Aspect/Verint/IEX) High attention to detail and sense of professionalism and ability to develop relationships Qualification: Graduate Email ID:- Sourabh.Singh@pyramidconsultinginc.com

10th Pass, 12th Pass, Any Graduate and Any post Graduate [Fresher/ experience candidate can apply] Fluency in Malayalam Language. Basic computer and telephony skills. Ready to work 6 days per week and should be flexible with shifts timings. Greets and receives customers in a welcoming manner and Serves customers by helping themchoose products along with responding to customers questions. Provides outstanding customer service and Documents sales by creating or updating customerprofile records. Manage inbound and outbound calls in a timely manner. Adhere to company policies and procedures.

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! Job description, low-code style: As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let us cut to the chase: we are looking for a Senior Global Support L1 Agent to be based in Bangalore. About This Role A global leader in modern development platforms, OutSystems is focused on enabling any organization to innovate through software. We are changing the way software is built with the low-code platform most preferred by developers and empowering organizations to rapidly create and deploy critical applications that transform their business. Responsibilities Handle calls, emails, and chat sessions with our Worldwide customer base. Register and triage technical challenges and business issues related to the OutSystems Platform. Query the Knowledge Base to find an immediate response to known problems. Route the issues to the second line teams and monitor the responses to these incidents to observe agreed Service Levels. Update the customers about pending incidents, managing their expectations on the time to solution and progress status. Management of tasks related to cloud and licensing. Advocate for customers and help define ways to continually add value to the customer experience. Requirements Desired: Fluency in English verbally and written skills Network knowledge and/or developing experience are preferred. Passion for people interaction and technology A friendly and helpful approach towards customers General interest in problem-solving and troubleshooting Able to work in a creative (and fun) environment under minimal supervision Growth mindset and proactive attitude, suggesting new ways to do better Team player with great work ethics and accountability Required: Knowledge of problem tracking or ticketing systems Telephony, email, and chat proficiency Business document writing, editing, and management Good understanding of search syntax to find the right content in technical repositories The Longer Story One of the fastest-growing B2B software companies in the world, OutSystems is on a mission to enable every organization to innovate through software. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve software that is a low-code market leader and preferred by professional developers around the world. OutSystems is a truly global company, with more than 525,000 developer community members, 1,700 employees, 400 partners, and thousands of active customers in over 87 countries and across 22 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, and of course has a thriving, worldwide community of remote employees. Working at OutSystems We do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules , written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row. We grow, change, and innovate, and give our teams the space to be proactive and creative. We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills. Global colleagues who are as smart, hardworking, and driven as you. Our DNA is disrupting the status quo. It is why our company exists. We Ask Why a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way. OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law. Join us in disrupting the status quo of the low-code market, we give you the power to "Ask Why", you give our customers the power to innovate through software!

Roles Responsibilities Responsible for requirement analysis and feasibility study including system level work estimation while considering risk identification and mitigation. Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for traceability of the requirements from design to delivery Code optimization and coverage. Responsible for conducting reviews, identifying risks and ownership of quality of deliverables. Responsible for identifying training needs of the team. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Expected to be a technical mentor for junior members. Person may be given additional responsibility of managing people based on discretion of Project Manager. Education and Experience Required Engineering graduate, MCA, etc Experience: 5-8 years Competencies Description Application Protocol Engines - Linux engineer is one: who has done one or more of the following on Embedded Linux design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains

Role : Intraday Supervisor, Real time management DESIGNATION : Intraday Supervisor, Real time management LOCATION : Noida YEARS OF EXPERIENCE : 4 years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Manage a team of Real Time Analysts. Trigger alignment of schedules across partner / in-house sites with staffing requirements and operational metrics as and when required on intraday basis Communicate with WFM Scheduling Manager on any items that can be incorporated in the near-term action plan and schedule improvement Identify and analyze issue, complete post-mortem report and provide feedback Communicate with Partner/Client POCs to address variances First level of Escalation for Intraday issues. Key Skills & Knowledge: Experience in managing large scale complex operations in Real Time Experience in managing a multi-site and multivendor environment Strong Communicator and decision maker Strong business acumen Should be a go-getter and a collaborator Analytical and Problem-solving ability. Ability to simplify complex operations into repeatable processes. Hands-on experience in Telephony and WFM tools. (CMS Avaya/Genesys/Cisco/Aspect/Verint/IEX) High attention to detail and sense of professionalism and ability to develop relationships Qualification: Graduate

Say hello to possibilities. It s not everyday that you consider starting a new career challenge. We re RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We re a $2 billion company that s growing at 30+% annually and we re expanding our Solutions Engineering Team to make sure we stay ahead of the competition. Department: Engineering - India Telephony Team Experience: 18+ years Role Overview: We seek a Software Architect to lead software design and technical guidance for our India Telephony engineering team, representing the PBX Architecture Team locally. This role focuses on defining functional requirements, software design, and mentoring the team during implementation, while collaborating with global Architecture and Product organizations. Key Responsibilities: Lead software design for the India Telephony team, ensuring alignment with PBX architecture. Define functional requirements and oversee their implementation. Optimize computational efficiency, network communication, and data structures. Enforce best software development practices and ensure design consistency. Mentor engineers, providing technical guidance throughout development. Conduct architectural reviews and uphold system integrity. Collaborate with global Architecture teams to align on technical direction. Required Qualifications: 18+ years in software development and architecture. Expert in C++ (latest standards, C++17/20/23). Strong grasp of algorithms, data structures, and network communication. Proven experience in building distributed, high-performance systems. Experience in leading software design and overseeing implementation. Experience in developing and architecting large-scale projects from scratch. Mentorship experience with engineering teams. Strong analytical and problem-solving skills. Preferred: Experience in telephony, VoIP, or real-time systems. Experience with cloud technologies Prior experience with India-based engineering teams. This role is ideal for a technical leader who excels in software design, team mentorship, and cross-functional collaboration. What we offer: Mediclaim Benefits Paid Holidays Casual/Sick Leave Privilege Leave CaRing Days Bereavement Leave Maternity Leave Paternity Leave Wellness Coaching Employee Referral Bonus Professional Development Allowances Night Shift Allowances RingCentral s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scaleMillions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. RingCentral s work culture is the backbone of our success. And don t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP ) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Person at this position is able to apply broad knowledge of their technical discipline or advanced knowledge of specific technical practices. Person identifies problems in existing systems and modifies it by following defined work procedures. Operationally oriented role responsible for achieving day to day defined tasks. Works under close supervision of Team Lead/ Project Manager. Roles Responsibilities Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for adhering to guidelines and checklists for all deliverable reviews, sending status report to team lead and following relevant organizational processes. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Education and Experience Required Engineering graduate, MCA, etc Experience: 0-2 years Competencies Description Application Protocol Engines - Linux engineer is one: who has done one or more of the following on Embedded Linux design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity

Roles Responsibilities Responsible for requirement analysis and feasibility study including system level work estimation while considering risk identification and mitigation. Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for traceability of the requirements from design to delivery Code optimization and coverage. Responsible for conducting reviews, identifying risks and ownership of quality of deliverables. Responsible for identifying training needs of the team. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Expected to be a technical mentor for junior members. Person may be given additional responsibility of managing people based on discretion of Project Manager. Education and Experience Required Engineering graduate, MCA, etc Experience: 5-8 years Competencies Description Application Protocol Engines - Android engineer is one: who has done one or more of the following wrt Android application framework: design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor

Roles Responsibilities Responsible for requirement analysis and feasibility study including system level work estimation while considering risk identification and mitigation. Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for traceability of the requirements from design to delivery Code optimization and coverage. Responsible for conducting reviews, identifying risks and ownership of quality of deliverables. Responsible for identifying training needs of the team. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Expected to be a technical mentor for junior members. Person may be given additional responsibility of managing people based on discretion of Project Manager. Education and Experience Required Engineering graduate, MCA, etc Experience: 5-8 years Competencies Description Application Protocol Engines - Android engineer is one: who has done one or more of the following wrt Android application framework: design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Specialization- TELEPHONY, MULTIMEDIA, CONNECTIVITY, GENERIC FRAMEWORK Must to have Skills

Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consistently seek opportunities to enhance their existing skills, acquire more complex skills and work towards enhancing their proficiency level in their field of specialisation. Works under limited supervision of Team Lead/ Project Manager. Roles Responsibilities Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for adhering to guidelines and checklists for all deliverable reviews, sending status report to team lead and following relevant organizational processes. Responsible for customer collaboration and interactions and support to customer queries. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Education and Experience Required Engineering graduate, MCA, etc Experience: 2-5 years Competencies Description Application Protocol Engines - Android engineer is one: who has done one or more of the following wrt Android application framework: design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor Security

• 5 Years Experience in Managing Customer Telpehony Infra • Good in MS teams administration • Good in Nice Incontact administration • Good troubleshooting knowledge in Telphony infra • Working knowledge in SBC, AWS connect and Sales force

About The Role : CCNA CCNP VOICE certified engineer having relevant experience in IPT and VC platform Extensive knowledge of Cisco Video Conferencing products and VOIP networking Participate in operations optimization troubleshooting of Cisco Expressways Hands on troubleshooting Experience with SIP and H323 protocols Strong experience in Cisco UC applications such as Cisco Expressway CE TMS CMS CWMS WebEx Event Blue Jeans etc Experience with UCS platforms and VMware technologies such as vCenter vSphere EXSi and vSphere client Strong hands on of telephony dial plan design implementation and call control routing protocols such as H 323 MGCP SIP Solid understanding of TCP IP concepts and protocols such as DHCP DNS TFTP NTP and LDAP Strong experience in Cisco video endpoints Troubleshoot and resolve general Voice Unified Communications related issues with root cause analysis Primary Skills Extensive knowledge of Cisco Video Conferencing products and VOIP networking Strong experience in Cisco UC applications such as Cisco Expressway CE TMS CMS CWMS WebEx Event Blue Jeans etc Secondary Skills CCNA CCNP VOICE certified engineer having relevant experience in IPT and VC platform Solid understanding of TCP IP concepts and protocols such as DHCP DNS TFTP NTP and LDAP