105 Telephony Jobs - Page 3

Person at this position takes ownership of a module and associated quality and delivery. Person at this position provides instructions, guidance and advice to team members to ensure quality and on time delivery. Person at this position is expected to be able to instruct and review the quality of work done by technical staff. Person at this position should be able to identify key issues and challenges by themselves, prioritize the tasks and deliver results with minimal direction and supervision. Person at this position has the ability to investigate the root cause of the problem and come up alternatives/ solutions based on sound technical foundation gained through in-depth knowledge of technology, standards, tools and processes. Person has the ability to organize and draw connections among ideas and distinguish between those which are implementable. Person demonstrates a degree of flexibility in resolving problems/ issues that atleast to in-depth command of all techniques, processes, tools and standards within the relevant field of specialisation. Roles & Responsibilities Responsible for requirement analysis and feasibility study including system level work estimation while considering risk identification and mitigation. Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for traceability of the requirements from design to delivery Code optimization and coverage. Responsible for conducting reviews, identifying risks and ownership of quality of deliverables. Responsible for identifying training needs of the team. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Expected to be a technical mentor for junior members. Person may be given additional responsibility of managing people based on discretion of Project Manager. Education and Experience Required Engineering graduate, MCA, etc Experience: 5-8 years Competencies Description Application Protocol & Engines - Android engineer is one: who has done one or more of the following wrt Android application framework: design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor Security Platforms- Mandatory to have worked on one or more of the following; Android Technology Standard- NA Tools- Mandatory to have worked on one or more of the following: Android studio; Eclipse; Git; Gerrit;adb;Android emulator; DDMS;top; ps;meminfoBugzilla Languages- Mandatory to have worked on one or more of the following: Java; Java Native Interface Specialization- TELEPHONY, MULTIMEDIA, CONNECTIVITY, GENERIC FRAMEWORK

Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consistently seek opportunities to enhance their existing skills, acquire more complex skills and work towards enhancing their proficiency level in their field of specialisation. Works under limited supervision of Team Lead/ Project Manager. Roles & Responsibilities Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for adhering to guidelines and checklists for all deliverable reviews, sending status report to team lead and following relevant organizational processes. Responsible for customer collaboration and interactions and support to customer queries. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Education and Experience Required Engineering graduate, MCA, etc Experience: 2-5 years Competencies Description Application Protocol & Engines - Android engineer is one: who has done one or more of the following wrt Android application framework: design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor Security Platforms- Mandatory to have worked on one or more of the following; Android Technology Standard- NA Tools- Mandatory to have worked on one or more of the following: Android studio;Eclipse;Git; Gerrit;adb;Android emulator;DDMS; top;ps; meminfoBugzilla Languages- Mandatory to have worked on one or more of the following: Java; Java Native Interface Specialization- TELEPHONY, MULTIMEDIA, CONNECTIVITY, GENERIC FRAMEWORK

Department: Engineering India Telephony Team Experience: 18+ years Role Overview: We seek a Software Architect to lead software design and technical guidance for our India Telephony engineering team, representing the PBX Architecture Team locally. This role focuses on defining functional requirements, software design, and mentoring the team during implementation, while collaborating with global Architecture and Product organizations. Key Responsibilities: Lead software design for the India Telephony team, ensuring alignment with PBX architecture. Define functional requirements and oversee their implementation. Optimize computational efficiency, network communication, and data structures. Enforce best software development practices and ensure design consistency. Mentor engineers, providing technical guidance throughout development. Conduct architectural reviews and uphold system integrity. Collaborate with global Architecture teams to align on technical direction. Required Qualifications: 15+ years in software development and architecture. Expert in C++ (latest standards, C++17/20/23). Strong grasp of algorithms, data structures, and network communication. Proven experience in building distributed, high-performance systems. Experience in leading software design and overseeing implementation. Experience in developing and architecting large-scale projects from scratch. Mentorship experience with engineering teams. Strong analytical and problem-solving skills. Preferred: Experience in telephony, VoIP, or real-time systems. Experience with cloud technologies Prior experience with India-based engineering teams. This role is ideal for a technical leader who excels in software design, team mentorship, and cross-functional collaboration.

Job Title: Sprinklr Senior Manager - Strategy & Consulting Global Network Management Level: 06 Senior Manager Location: Bangalore/Gurgaon Must have skills: Sprinklr Unified CXM, Customer Service Operations Good to have skills: Omnichannel self-service/IVR, Omni-Channel Orchestration Routing, Cloud contact center technologies Job Summary :As a Manager in the Strategy & Consulting Global Network SONG Practice, you will be responsible for designing, building, and implementing strategies to enhance business performance using Sprinklr Unified CXM solutions. Your typical day will involve working with clients to solve customer-facing challenges in sales, service, and marketing, and developing solutions to meet those requirements. Roles & Responsibilities: Understand market and customer challenges:Create business cases and strategic transformation roadmaps based on market trends. Promote and provide Sprinklr Unified CXM solutions to customers:Collaborate with the Sprinklr Ecosystem including product demonstrations, partner training assistance, pricing strategies, documentation, and client engagement. Drive partner support activities:Focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/status reporting, problem-solving, and conflict management. Act as a subject matter expert on Sprinklr Unified CXM:Provide expertise on CCaaS transformation client projects across the entire delivery lifecycle. Professional & Technical Skills: Must have skills:Proficiency in Sprinklr Unified CXM, experience in customer service operations, and contact center channels. Strong understanding of customer service operations concepts and principles. Experience in implementing omnichannel self-service/IVR and omni-channel orchestration routing. Experience in developing and maintaining customer service applications using Sprinklr solutions. Experience in debugging and troubleshooting customer service applications. Knowledge of solution designs that include integrations between Sprinklr and 3rd party solutions for CRM, such as Salesforce and Adobe. Experience with cloud contact center technologies ranging from IP telephony, intelligent routing, workflow automation, self-service, workforce optimization, outbound engagement, social media engagement, digital (DX), unified communications (UC), and analytics. Additional Information: The ideal candidate will possess a strong educational background in business administration or a related field, along with a proven track record of delivering impactful solutions using Sprinklr Unified CXM. This position is based at our Bangalore or Gurgaon office. About Our Company | Accenture Qualification Experience: Minimum 12+ years of experience is required Educational Qualification: MBA from a tier 1 institute

Job Description: The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. Responsibilities: 1. Lead Management through telephony engagements / calls , managing , tracking , and timely follow-up on leads in the CRM 2. Conducting online/telephony presentations for sharing a detailed understanding of our Products/services 3. Meeting monthly and quarterly revenue goals 4. Efficient follow-up with customers for closure and Admission purposes 5. Completion & exceeding of targeted sales goals. 6. Developing Quality engagements & building constructive relationships with prospective customers. 7.Scheduling meeting for Business Development Skill Employee Benefits 1. Growth opportunities 2. Employee Recognition 3. Incentive Program 4. Training assistance Qualifications : 1. 0-5 years quota-carrying sales experience 2. Working knowledge of CRM systems 3. Demonstrable track record of over-achieving quota 4. Strong written and verbal communication skills 5. Language : Fluentin English, Gujarati and Hindi 6. Excellent Written communication and Email Drafting Key Skills : Sales And Marketing Lead Generation Business Development Customer Relationship

Minimum qualifications:. Bachelor’s degree or equivalent practical experience.. 5 years of experience in software development using Java or Kotlin.. 2 years of experience in leading teams.. Experience in working with Android Operating Systems (OS) internals, Applications, Telephony Stack or Mobile wireless technologies.. Experience in quality improvements with test coverage and code refactoring.. Experience in building and scaling mobile applications.. Preferred qualifications:. Experience in cellular connectivity Data, Telecom, eSIM or Satellite.. Excellent communication and collaboration skills and ability to work with cross-functional teams.. About the jobGoogle's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. Android is Google’s open-source mobile operating system powering more than 3 billion devices worldwide. Android is about bringing computing to everyone in the world. We believe computing is a super power for good, enabling access to information, economic opportunity, productivity, connectivity between friends and family and more. We think everyone in the world should have access to the best computing has to offer. We provide the platform for original equipment manufacturers (OEMs) and developers to build compelling computing devices (smartphones, tablets, TVs, wearables, etc) that run the best apps/services for everyone in the world.. Responsibilities. Develop new features across the Telephony software stack including Android framework, applications and Google back end servers.. Collaborate with other Software Engineers (SWEs), Product Manager (PMs), UX designers, cross functional teams and external partners.. Debug and fix bugs reported during field testing and user feedback.. Design, implement metrics to monitor production quality and impact.. Identify and implement performance optimizations.. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .. Show more Show less

Department: Engineering India Telephony Team Experience: 18+ years Role Overview: We seek a Software Architect to lead software design and technical guidance for our India Telephony engineering team, representing the PBX Architecture Team locally. This role focuses on defining functional requirements, software design, and mentoring the team during implementation, while collaborating with global Architecture and Product organizations. Key Responsibilities: Lead software design for the India Telephony team, ensuring alignment with PBX architecture. Define functional requirements and oversee their implementation. Optimize computational efficiency, network communication, and data structures. Enforce best software development practices and ensure design consistency. Mentor engineers, providing technical guidance throughout development. Conduct architectural reviews and uphold system integrity. Collaborate with global Architecture teams to align on technical direction . Required Qualifications: 15+ years in software development and architecture. Expert in C++ (latest standards, C++17/20/23). Strong grasp of algorithms, data structures, and network communication. Proven experience in building distributed, high-performance systems. Experience in leading software design and overseeing implementation. Experience in developing and architecting large-scale projects from scratch. Mentorship experience with engineering teams. Strong analytical and problem-solving skills. Preferred: Experience in telephony, VoIP, or real-time systems. Experience with cloud technologies This role is ideal for a technical leader who excels in software design, team mentorship, and cross-functional collaboration.

*L3 Support is Mandatory. Location – Chennai /Bangalore Timing – 24*7 JD Cisco Voice - SA Level Bachelor’s Degree or Higher in Computer Science, Information Technology or related discipline and 10+ years of experience 12+ years of IT experience, 8+ years Cisco Telephony and VoIP experience, Video Conferencing and Contact Center experience Experience in Administration and maintenance of complex enterprise communications architecture that delivers integrated voice, video, and web services. High degree of proficiency with Cisco Unified Communication Manager is required, supporting, troubleshooting and design/deploying Hands on experience in supporting Microsoft Teams Telephony, Video and Chat Experience in the following: Cisco Unified Call Manager, Cisco UCCX, VOIP Telephony; Cisco Communication Products Experience with Cisco Telepresence products including Cisco Telepresence Management Suite, Multipoint Control Units, Video Communications Servers, ISDN Gateways, SIP Gateways, Telepresence Content Servers, and Cisco endpoints. UCCX design, administration and maintenance Cisco VOIP telephony and collaboration services On-Prem and Cloud Expert skill and experience with Cisco Voice Gateways and SBC’s Experience and core knowledge in supporting voice protocols i.e. SIP, H.323 and MGCP Proficient level Cisco certifications is mandatory Maintaining, configuring and sustaining the Cisco VoIP network Experience with L1/L2 knowledge in Data Networking is an advantage.

Role & responsibilities Develop detailed work plans for projects and support project team members in the creation of a formal WBS for their work. Identify project scope, timeline, budget, and success measures. Provide immediate conflict resolution and timely issue escalations. Manage and guide internal technical functional areas. Create presentations for project kick-off and closure. Conduct formal risk management activities throughout the life cycle of the project. Ensure timely resolution of all pre- and post- production issues meeting or exceeding SLA's. Prioritize production implementation & change activities. Maintain rigor around assigned projects change management. Ensure project status reporting and updating are done on time. Maintain a knowledge base of lessons learned for all assigned IT related projects. Create project documentation and conduct knowledge transfer to Technical Account Management and IT Operations. Coordinate with telecommunications service providers and/or vendors for acquisition and timely delivery of needed equipment and technical Preferred candidate profile IT related certifications (e.g. ITIL, Scrum, PMP, SaaS Provider certifications) are not required but a plus. At least 4-5 years of experience in technical project management (Call center experience is a plus). Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel). Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance. Solid understanding of network technology: MPLS, TCP/IP, VLANs and other Data Network technologies. Proficient on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony. Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks. Excellent verbal, written, and interpersonal communication skills (Fluency in English is a must). Experience using knowledge base tools such as, but not limited to: Kustomer, Zendesk, ServiceNow. Can adapt to changing work schedules and working hours. Strong problem-solving, decision-making, and analytical skills. Can start ASAP or within 30 days. Perks and benefits Salary best in industry Hybrid

What can you expect in a Technology Demand Manager role with TaskUs: Think of yourself as someone who is responsible for coordinating with Engineering, PMO and other IT related teams on tasks required for the implementation and provisioning of infrastructure and systems necessary to support client or internal technology approved projects using proven PMI tools, techniques and best practices. This individual will join our IT Demand Management organization supporting approved technical project management endeavors for internal enterprise and clients outsourcing services. They will have project oversight surrounding the following areas, but not limited to: supporting technical implementation of client programs, site builds, data center migrations, network and firewall setup for new client system access, integration of SaaS cloud partner configurations and various other program technical functional area dependencies. This role will report directly to the Sr. Manager of Technology Demand Management and will have the responsibility of direct oversight of technical functional resources spanning from 5 25 project employees and project management of typically three (3) to four (4) projects over various project stages consecutively. Key Responsibilities: Develop detailed work plans for projects and support project team members in the creation of a formal WBS for their work. Identify project scope, timeline, budget, and success measures. Provide immediate conflict resolution and timely issue escalations. Manage and guide internal technical functional areas. Create presentations for project kick-off and closure. Conduct formal risk management activities throughout the life cycle of the project. Ensure timely resolution of all pre- and post- production issues meeting or exceeding SLA's. Prioritize production implementation & change activities. Maintain rigor around assigned projects change management. Ensure project status reporting and updating are done on time. Maintain a knowledge base of lessons learned for all assigned IT related projects. Create project documentation and conduct knowledge transfer to Technical Account Management and IT Operations. Coordinate with telecommunications service providers and/or vendors for acquisition and timely delivery of needed equipment and technical support. Required Qualifications: IT related certifications (e.g. ITIL, Scrum, PMP, SaaS Provider certifications) are not required but a plus. At least 4-5 years of experience in technical project management (Call center experience is a plus). Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel). Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance. Solid understanding of network technology: MPLS, TCP/IP, VLANs and other Data Network technologies. Proficient on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony. Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks. Excellent verbal, written, and interpersonal communication skills (Fluency in English is a must). Experience using knowledge base tools such as, but not limited to: Kustomer, Zendesk, ServiceNow. Can adapt to changing work schedules and working hours. Strong problem-solving, decision-making, and analytical skills. Can start ASAP or within 30 days. Education / Certifications: Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent. Work Location / Work Schedule / Travel: TU Chennai Office Hybrid Work Setup Night Shift IST Schedule

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Lead Consultant - Netskope Deployment Specialist Responsibilities . Support the deployment of Netskope Secure Web Gateway . Assist with configuring policies, profiles, and user authorization . Conduct testing and validation of security policies . Provide documentation and knowledge transfer to internal teams . Produce Standard Operating Procedure documentation for all operational aspects of Netskope Qualifications we seek in you! Minimum Qualifications / Skills Direct experience with Netskope, including deploying into an enterprise environment with over 10,000 end users Strong communication skills and ability to work independently in a remote setting Preferred Qualifications/ Skills . Bachelor&rsquos degree in IS, Computer Science, MIS Management, or related field, or equivalent combination of education and experience needed. . Relevant years of experience as a Major/Critical Incident Manager. . Should have knowledge of Network/Servers/Telephony/Cloud. . ITIL Trained, Tested and Certified. (ITIL Foundation Certified) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Chief Artificial Intelligence Officer (CAIO) Mission: Lead the research, development, and continuous advancement of BIG's AI capabilities in generative translation, speech, vision, and decision-support. Transform innovation into intellectual property that drives all BIG product lines. Promote scientific rigor, ethical AI, and rapid experimentation for impactful delivery at startup speed. Reporting Structure: Reports to the Chief Executive Officer with a dotted line to the Board Technology and Ethics Committee. Directly manages the AI Research Lab with about 45 team members. Oversees an 18 million USD R and D budget. Closely collaborates with the Chief Technology Officer for scaled model deployment. Strategic Pillars and Key Outcomes (First 12 Months): 1. Model Innovation and Research: - Release Gen-3 multilingual transformer - Improve BLEU score by 6 points - Cut post-edit effort by 40 percent 2. AI Platform and Toolchain: - Launch distributed training cluster with 2 PFLOPS - Create a feature store - Achieve less than 6-hour model retrain cycles 3. Responsible and Ethical AI: - Complete company-wide AI governance playbook - Ensure 100 percent model compliance with bias and robustness audits 4. Talent and Ecosystem: - Hire 12 PhD researchers - Launch joint labs with two top universities and three strategic vendors 5. Thought Leadership and Intellectual Property: - File 8 new AI patents - Present at ACL, EMNLP, and NeurIPS - Publish annual BIG AI Impact Report Core Responsibilities: - Set AI research agenda for translation, LLMs, speech, and vision - Drive model experimentation and peer review - Manage data acquisition, labeling, and privacy policies - Lead AI Ethics Council and ensure legal compliance with regulations - Develop academic and vendor partnerships - Secure grants and joint research agreements - Promote a culture of open science and learning - Mentor AI-focused staff Authority: - Full authority over AI Research Lab budget and hiring - Final approval on model readiness, architecture, and ethical compliance - Chair of the patent committee for AI innovations Qualifications: - Over 20 years in AI and ML with at least 10 years leading research teams - Proven experience bringing models to production - Expertise in deep learning, generative models, translation, and speech AI - PhD in a relevant field preferred - Publications at major conferences such as ACL, EMNLP, ICML, or NeurIPS - Experience with AI governance and responsible AI programs - Strong executive communication and collaboration skills Why This Role Matters: BIG's leadership in language AI depends on turning research into scalable, responsible innovation. The CAIO ensures cutting-edge models deliver long-term business value and technical excellence.

Job Title: Chief Technology Officer (CTO) Mission: Operationalize and scale the advanced AI capabilities developed by BIG's CAIO team across secure, resilient, and cost-efficient cloud platforms. Ensure every customer experience uses state-of-the-art language AI with high availability, enterprise-grade security, and rapid delivery cycles. Reporting Structure: Reports to the Chief Executive Officer (CEO). Works alongside the CAIO. Oversees approximately 70 employees across platform engineering, DevSecOps, SRE, and enterprise IT. Manages a 25 million USD annual budget. Strategic Pillars and Key Outcomes (First 12 Months): 1. AI Operationalization and MLOps: - Integrate CAIO Gen3 models into production services - Automate CI/CD and model rollback - Target less than 10-minute MTTR and fewer than 0.1 percent model-related incidents 2. Unified Language Platform: - Complete migration to Azure or GKE - Target five times throughput and 30 percent cost reduction 3. Telephony and Multilingual Customer Experience: - Finalize Genesys and Twilio rollout - Target less than 200 milliseconds round-trip time and 50 percent faster three-way connects 4. Security and Compliance: - Achieve zero priority one incidents - Renew HITRUST, SOC 2 Type II, ISO 27001, and PCI voice certifications 5. Financial and Vendor Management: - Reduce cloud cost per translated word by 25 percent - Renegotiate top five vendor contracts Core Responsibilities: - Design and maintain scalable, fault-tolerant infrastructure across Azure, AWS, GCP, and Kubernetes - Manage model registry, performance monitoring, and deployment pipelines - Ensure responsible AI standards are enforced - Promote API-first and event-driven development practices - Implement CI/CD, QA automation, and infrastructure as code - Lead security, access control, and disaster recovery practices - Manage technology budgets and vendor relationships - Hire and develop top engineering talent - Collaborate with CAIO, Product, and Customer Success teams - Represent company in client technical meetings and industry events Authority: - Final decision-making on architecture, security posture, and technology expenditures - Full hiring and termination authority for technical teams Qualifications: - Over 15 years in SaaS engineering leadership roles - Over 10 years in executive positions with P and L responsibility - Hands-on experience with Kubernetes, CI/CD, observability tools, and infrastructure automation - In-depth knowledge of compliance frameworks such as HITRUST, SOC 2, ISO 27001, and PCI DSS - Bachelor's in Computer Science or related field; MBA preferred Why This Role Matters: BIG's AI innovations must be delivered quickly, securely, and at scale. The CTO ensures every model developed by CAIO reaches production with reliability and operational excellence.

JOB PURPOSE The purpose of the role is to respond with Crash Fire Tenders along with team of Firefighters and attend the aircraft emergencies and function as part of an operational rescue and fire fighting team for the extinguishment and control of fire by achieving response time stipulated by the regulatory authorities The Lead Fire Fighter also to respond to various other emergencies with Domestic Fire Tenders along with a team of Fire Fighters for mitigating the hazards and also ensures all fire vehicles and rescue and firefighting equipment is maintained, tested and inspected to ensure operational reliance. ORGANISATION CHART Accountabilities Key Performance Indicators To respond to aircraft emergencies with Crash Fire Tender along with Firefighters by achieving response time stipulated by the regularity authorities and to operate the CFT for the extinguishment and control of fire. Achieving the response time and control time during emergency calls. Log books and fire vehicle response records. To respond to aircraft refueling standby, fuel spillage, Dangerous goods stand by with Crash Fire Tender along with Firefighters and to mitigate the hazards. Log books and fire vehicle response records. To respond to domestic fires involving airport buildings and facilities, Grass/bush fires with domestic Fire Tender along with Firefighters and to operate the fire tenders for the extinguishment and control of fire and to mitigate the hazards. Log books and fire vehicle response records. To conduct the daily inspection of Fire vehicles for its roadworthiness and serviceability and to maintain records and to timely report to Duty Officer regarding any unserviceability or defects in Fire Vehicles and to maintain the records. Log books, defect register and daily checklists. To conduct the squad drill and other routine drills for Firefighters and to maintain training records. Training records. KEY ACCOUNTABILITIES To ensure upkeep of fire vehicles (Crash Fire Tender, Domestic Fire Tender) and its equipment. Log books. To supervise the Firefighters during Breathing Apparatus Cylinder filling as per laid down regulations and manufacturer s instructions. Log books, BA cylinder filling SOP. To participate in classes, lectures, practical and physical training, refresher trainings to enhance job efficiency and technical skills, 100% attendance in mandatory trainings and Individual Training Record. To conduct routine radio communication tests and inspections with ARFF Watch Tower and ATC and to maintain records. Daily checklists. KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS ATC, Airport Medical Center INTERNAL INTERACTIONS ARFF Watch Tower, AOCC, Airside Operations, Technical Services, ITC, Safety FINANCIAL DIMENSIONS The job holder does not have any budgetary responsibilities. OTHER DIMENSIONS 0 Direct reports 0 Indirect reports EDUCATION QUALIFICATIONS 10 +2 with Basic Training in Airport Rescue and Firefighting, and be fluent in English as the lecturers, operational commands and communication through VHF R/T and TMRS are given in English RELEVANT EXPERIENCE Min. 6 years of continuous experience in Aviation / Industrial Fire Services out of which 1 year should be in supervisory grade Should possess good communication skills to carry out Radio Telephony communication. COMPETENCIES Execution Results Teamwork Interpersonal influence Problem Solving Analytical Thinking Planning Decision Making Personal Effectiveness Stakeholder Focus Networking Capability Building Strategic Orientation Social Awareness Entrepreneurship

The purpose of the role is to respond with Crash Fire Tenders along with team of Firefighters and attend the aircraft emergencies and function as part of an operational rescue and fire fighting team for the extinguishment and control of fire by achieving response time stipulated by the regulatory authorities The Lead Fire Fighter also to respond to various other emergencies with Domestic Fire Tenders along with a team of Fire Fighters for mitigating the hazards and also ensures all fire vehicles and rescue and firefighting equipment is maintained, tested and inspected to ensure operational reliance. ORGANISATION CHART Accountabilities Key Performance Indicators To respond to aircraft emergencies with Crash Fire Tender along with Firefighters by achieving response time stipulated by the regularity authorities and to operate the CFT for the extinguishment and control of fire. Achieving the response time and control time during emergency calls. Log books and fire vehicle response records. To respond to aircraft refueling standby, fuel spillage, Dangerous goods stand by with Crash Fire Tender along with Firefighters and to mitigate the hazards. Log books and fire vehicle response records. To respond to domestic fires involving airport buildings and facilities, Grass/bush fires with domestic Fire Tender along with Firefighters and to operate the fire tenders for the extinguishment and control of fire and to mitigate the hazards. Log books and fire vehicle response records. To conduct the daily inspection of Fire vehicles for its roadworthiness and serviceability and to maintain records and to timely report to Duty Officer regarding any unserviceability or defects in Fire Vehicles and to maintain the records. Log books, defect register and daily checklists. To conduct the squad drill and other routine drills for Firefighters and to maintain training records. Training records. KEY ACCOUNTABILITIES To ensure upkeep of fire vehicles (Crash Fire Tender, Domestic Fire Tender) and its equipment. Log books. To supervise the Firefighters during Breathing Apparatus Cylinder filling as per laid down regulations and manufacturer s instructions. Log books, BA cylinder filling SOP. To participate in classes, lectures, practical and physical training, refresher trainings to enhance job efficiency and technical skills, 100% attendance in mandatory trainings and Individual Training Record. To conduct routine radio communication tests and inspections with ARFF Watch Tower and ATC and to maintain records. Daily checklists. KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS ATC, Airport Medical Center INTERNAL INTERACTIONS ARFF Watch Tower, AOCC, Airside Operations, Technical Services, IT&C, Safety FINANCIAL DIMENSIONS The job holder does not have any budgetary responsibilities. OTHER DIMENSIONS 0 Direct reports 0 Indirect reports EDUCATION QUALIFICATIONS 10 +2 with Basic Training in Airport Rescue and Firefighting, and be fluent in English as the lecturers, operational commands and communication through VHF R/T and TMRS are given in English RELEVANT EXPERIENCE Min. 6 years of continuous experience in Aviation / Industrial Fire Services out of which 1 year should be in supervisory grade Should possess good communication skills to carry out Radio Telephony communication. COMPETENCIES Execution & Results Teamwork & Interpersonal influence Problem Solving & Analytical Thinking Planning & Decision Making Personal Effectiveness Stakeholder Focus Networking Capability Building Strategic Orientation Social Awareness Entrepreneurship

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Provide remote technical support (via telephone or online) for identified CIENA products 24x7 when required. The engineers shift timings may be outside Indian business hours and may include weekend shifts as well for having for 24x7 support coverage of identified CIENA products. Provide on-site support to Customers where required. Utilize debug tools as well as lab research to aid Customer s technical problem. Recover information necessary to escalate the incident or issue to next level Support team. Debugging the customer faults on DWDM/OTN Technology providing solution to customer using standardized method Good understanding of OTN/DWDM alarms structure to analyze the customer issue quickly. Contribute to knowledgebase (KCS) Performs other duties as assigned. Travel to customer sites and Ciena locations globally as required. Clear understanding of Technical Support industry and the application within Ciena products such as 6500, RLS and Wave server will be added advantage. The Must Haves: Bachelor s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with 3 to 6 years related experience or equivalent combination of education and experience Strong knowledge of SONET/SDH ring transmission equipment, DWDM/OTN technology and the applications to Ciena equipment Carrier Ethernet enterprise equipment and associated fiber optic facilities Good understanding knowledge of the operation of fiber optic transport and/or switching equipment. More than 3 years of experience in a technical support role with an equipment vendor in the Telco industry. Nice to Have: Good Communication skills as Telephony support will also be provided to global customer as part of this role. Proven problem-solving experience Fundamental understanding of Telecommunication industry #LI-MP2 Not ready to apply Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

We are seeking a dynamic and customer-focused Relationship Manager to join our growing team at The Telephony Co. In this role, you will be responsible for building and nurturing long-term relationships with clients, addressing their needs, and ensuring a seamless service experience. You should have excellent communication skills, the ability to multitask, and a proactive approach to problem-solving. Key Responsibilities Act as a primary point of contact for client queries and concerns Manage client accounts and maintain strong client relations Coordinate with internal departments to deliver prompt resolutions Provide updates and reports on client interactions and satisfaction Ensure customer retention and handle escalations efficiently Requirements 2-3 years of experience in a customer-facing role Strong communication and interpersonal skills Willingness to work in a 24/7 rotational shift environment Basic knowledge of CRM tools is a plus Ability to work independently and collaboratively

we're looking for a results-driven VoIP Sales Representative to join our growing sales team at The Telephony Co. You will be responsible for engaging with potential customers, understanding their communication needs, and offering the right VoIP solutions. you'll manage the full sales cycle, from inquiry handling to closing deals, while ensuring a great customer experience. Key Responsibilities Handle inbound and outbound VoIP sales inquiries professionally. Build and maintain strong customer relationships to promote loyalty. Present and upsell VoIP services tailored to client needs. Work closely with internal teams to ensure a smooth onboarding process. Utilize CRM tools to track, manage, and close leads effectively. Achieve and exceed monthly and quarterly sales targets. Stay updated on VoIP industry trends and product updates. Requirements Graduate with excellent communication and persuasion skills. 1-3 years of experience in sales (VoIP or SaaS experience preferred). Familiarity with CRM platforms and sales processes. Ability to work independently and thrive in a target-driven environment. Willingness to work flexible shifts, including rotational hours.

We are looking for a dedicated and enthusiastic Customer Support Executive to join our support team at The Telephony Co. In this role, you'll be the first point of contact for our customers, ensuring quick resolution of their queries and maintaining high levels of satisfaction. you'll play a vital part in delivering a seamless communication experience to our clients. Key Responsibilities Respond promptly to customer queries via phone, email, or chat. Identify customer needs and provide appropriate solutions. Guide customers through our VoIP and telephony services. Record and resolve complaints with a customer-first approach. Coordinate with technical teams to ensure timely resolutions. Maintain accurate records of customer interactions and updates. Requirements Fresher or up to 1 year of experience in customer support. Excellent communication skills in English and Hindi. Ability to remain calm and empathetic under pressure. Basic understanding of cloud-based services is a plus. Willingness to work flexible shifts, including rotational hours.

To support all Easyship customers by responding to queries and questions in a timely and effective manner through channels including Email, Live Chat and Social Media. Achieve this by following our internal process whilst continuously identifying process and product optimization opportunities, supporting day to day issues and solving problems in a fast-paced, multichannel environment. What you ll do: First point of contact for Easyship customers through Live Chat, Telephony, Email and Social Media Liaise with couriers and third parties to ensure customers get the best possible experience Collect customer feedback for service improvement and product development Engage with customers to build and maintain long-term relationships and address customer needs Collaborate with internal departments on sales, marketing, product and partner expansion Collect customer feedback for service improvement and product development Ensure we receive positive feedback on all of our review channels, and maintain our high feedback scores Make the customer as successful as possible Who you are: An empathetic approach and a passion to help people Attention to detail Ability to work well under pressure in a fast-paced environment 2+ years experience in a customer service role Excellent communication skills. CRM software knowledge eg Zendesk/Salesforce Strong problem-solving skills and creative thinking Good command of Google and Office Suites What you ll get: Competitive Equity Package : Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows. Generous Vacation Policy: We think time off is essential and we encourage it! Duvet Day: Perfect for those cold winter days, when you don t want to escape the warmth of your bed! Mental Health Day : You deserve a day off! A chance to recharge and enjoy Me Time 4 weeks of Work from Anywhere : Whether you re working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture! Professional Development: We re here to help you hit your career goals to help get you where you want to be. Company issued laptop: Who wants to work from their personal laptop? Let s keep work and personal life separate

Job Summary Person at this position owns architecture/ design of a sub-system (a set of modules or a product), formulates new solution and ideas and produces new or original work. Person demonstrates the ability to justify a stand or decision supported by sound technical knowledge base. Person is able to the represent the organization externally in detailed technical discussion with the customer with a high level of authority on technical matters. Person leads projects which are of significant organisational profile and makes trade-off decisions to deliver solutions that both meet customer's technical requirements and timelines. Person demonstrates the ability to analyse and interpret complex problems and improve, change or adapt existing methods to solve the problem. Roles & Responsibilities Person at this position owns architecture/ design of a sub-system (a set of modules or a product), formulates new solution and ideas and produces new or original work. Person demonstrates the ability to justify a stand or decision supported by sound technical knowledge base. Person is able to the represent the organization externally in detailed technical discussion with the customer with a high level of authority on technical matters. Person leads projects which are of significant organisational profile and makes trade-off decisions to deliver solutions that both meet customer's technical requirements and timelines. Person demonstrates the ability to analyse and interpret complex problems and improve, change or adapt existing methods to solve the problem. Education and Experience Required Engineering graduate, MCA, etc Experience ; Competencies Description Application Protocol & Engines - Linux engineer is one: who has done one or more of the following on Embedded Linux design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor Security Platforms- Mandatory to have worked on one or more of the following: Embedded Linux Technology Standard- NA Tools- Mandatory to have worked on one or more of the following; gdb/ddd; linux editors; top; ps; meminfo Languages- Mandatory to have worked on one or more of the following; C; C++ Specialization- MULTIMEDIA, CONNECTIVITY, TELEPHONY, CARRIER GRADE PLATFORM, GENERIC FRAMEWORK.

Your day at NTT DATA The Security Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What youll be doing Key Roles and Responsibilities: Monitors client infrastructure and solutions Identifies problems and errors prior to or when they occur Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction Investigates first line incidents assigned and identifies the root cause of incidents and problems Provides telephonic or chat support to clients when required Schedules maintenance activity windows for patching and configuration changes Follows the required handover procedures for shift changes to ensure service continuity Reports and escalates incidents where necessary Ensures the efficient and comprehensive resolutions of incidents and requests Updates existing knowledge articles or create new ones Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities May also contribute to / support on project work as and when required May work on implementing and delivering Disaster Recovery functions and tests Knowledge, Skills and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidates qualification for the role. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data centre/ systems/ storage administration and monitoring Services within a medium to large ICT organisation Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.) Working knowledge of ITIL processes Workplace type On-site Working

Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidates qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes. Workplace type On-site Working

Your day at NTT DATA The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidates qualification for the role.. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.). Working knowledge of ITIL processes. Workplace type On-site Working

Telephony Great hands-on experience over SBC integrations, SBC configurations, SIP server integrations, SIP configurations, SBC-SIP-Genesys Integrations SBC- Session Border Controller SIP Session Initiation Protocol Genesys product hands on experience Role & responsibilities Exp : 4 Yrs To 8 Yrs Preferred candidate profile