105 Telephony Jobs - Page 2

Position Summary OPI Operator (Customer Service) Total Experience: 1+ years Location - Airoli, Navi Mumbai About the Role The OPI Operator will log into our telephony platform, the Voice Portal, and connect inbound customer calls to the appropriate interpreter. When not providing operator support, the team member will assist with tasks such as fulfilling scheduled telephonic requests with the appropriate level of interpreter, sending written confirmations to customer points of contact, assisting with correspondence to interpreters and other tasks as required. Experience: 1+ Responsibilities Provide operator support by connecting inbound customer calls to the appropriate interpreter and assisting with other admin duties such as scheduling interpreters for appointments or assisting with interpreter correspondence. Adhere to performance benchmarks used to measure operator responsiveness. Follow all scripting for operators as set forth by management. Employ excellent customer service and communication skills, clear enunciation, pleasant and professional voice as well as polite forms of expressions. Other duties as assigned. To Be Successful You Will Have 1 year + of experience in the language services/call centre industry Must have excellent command of English language and be able to read, write, speak, and understand the language while working on the phone in a fast-paced environment. Ability/willingness to work in some Mumbai holidays if requested. Must be able to attend to multiple tasks in a high-pressure environment and possess an attention to detail. Must be able to work independently with great reliability. Must possess superior customer service skills. Computer literacy including ability to use the Microsoft Office suite, Chrome, Mozilla, and IE Candidate should be able to learn new technology at an accelerated pace.

KTExplorer is looking for Telemarketing Executives to join our dynamic team and embark on a rewarding career journey The Telemarketing Executive plays a crucial role in generating leads, promoting products or services, and driving sales through effective telephone communication They will engage with potential customers, build relationships, and achieve sales targets through proactive outbound calling campaigns Key Responsibilities:Conduct outbound calls to prospective customers to introduce products/services, generate interest, and qualify leads Utilize persuasive and effective communication techniques to engage prospects, overcome objections, and close sales Identify customer needs and understand their requirements to recommend suitable products or services Maintain a thorough understanding of the company's offerings, features, pricing, and competitive advantages Document and update customer information, interactions, and outcomes accurately in the CRM system Follow up on leads and inquiries generated through marketing campaigns, trade shows, or other channels Collaborate with the sales team to hand off qualified leads and provide necessary background information Meet or exceed daily/weekly/monthly sales targets and key performance indicators (KPIs) Continuously update product knowledge, sales techniques, and industry trends to enhance sales effectiveness Provide feedback and insights to the Telemarketing Manager to improve processes, scripts, and sales strategies Qualifications and Requirements:High school diploma or equivalent; additional education or relevant certifications are a plus Proven experience in telemarketing, sales, or customer service roles, preferably in a B2B or B2C environment Strong persuasive and negotiation skills with the ability to build rapport and establish customer relationships Excellent verbal communication skills, including active listening, clear articulation, and effective questioning Confidence in making cold calls and handling objections professionally and persuasively Familiarity with CRM systems and proficiency in using telephony and sales software tools Results-oriented mindset with a track record of meeting or exceeding sales targets Strong organizational and time management skills to handle multiple calls and follow-ups efficiently Ability to work independently and as part of a team, demonstrating flexibility and adaptability Positive attitude, resilience, and the ability to handle rejection positively Knowledge of the product/service being offered and the industry is desirable Compliance with relevant telemarketing and data protection regulations and guidelines

Join us as a Customer Service & Operations Unit Leader If you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activities We ll look to you to lead by example by making customer calls to identify and understand customer needs and help them by delivering solutions that are fit for purpose You ll be recognised for delivering a first class outbound and inbound telephony and digital service to our prospective customers and existing customers What youll do As a Customer Service & Operations Unit Leader, you ll be making sure that customer needs and priorities are identified by the team to ensure appropriate services are offered during customer calls. You ll lead and manage the team to deliver against new business targets including sales appointments booked, telephony sales made and new business income, while encouraging them to work together to build trust and long term sustainable value for our customers and colleagues. Your other responsibilities will include: Developing the capability of your team through observations, feedback and coaching Establishing effective working relationships with key stakeholders within the business and the broader bank to plan and deliver targeted telemarketing campaigns Developing and maintaining a forward looking telemarketing campaign planner Analysing the results of the team to make sure that data quality utilised for telemarketing campaigns is optimised Providing effective planning and management of your team s workload Were offering this role at associate vice president level The skills youll need We re looking for someone with strong people management, leadership and coaching skills with the ability to deliver through people. You ll have experience of managing telephony teams to generate and close sales leads, achieve stretching targets and deliver sales through service, preferably in a business-to-business environment. You ll also need: Proficient in banking payment platforms such as Bankline and Payit, with a strong grasp of back-office operations and fundamental reconciliation processes. Demonstrated ability to manage customer complaints with professionalism, ensuring prompt resolution and precise documentation. Experience of planning and delivering targeted telemarketing campaigns The ability to lead by example through calls to customers to identify and understand their needs and recommend appropriate solutions An excellent customer focus and the proven ability to exceed customer expectations Strong interpersonal and communication skills The ability to develop effective working relationships with colleagues and stakeholders Good time management, planning and organisational skills Hours 45 Job Posting Closing Date: 18/07/2025

Lead the complete lifecycle of contact centre telephony transition projects Collaborate with stakeholders to assess the current state and architect scalable solutions Design future-state architecture and build robust migration roadmaps Provide expert guidance on the Genesys Cloud Telephony platform Integrate telephony systems with CRMs and enterprise platforms Ensure minimal disruption during migrations through proactive planning Work cross-functionally with IT, operations, and business teams Stay ahead of contact centre tech trends and recommend best practices

Technology Solutions Engineer The Technology Solutions Engineer is an individual contributor role responsible for supporting the Sales and Customer Service Team in developing and delivering technology solutions tailored to our clients needs. This role requires a deep understanding of both software and hardware components, with a particular emphasis on telephony and networking technologies that are crucial to the BPO/Contact Center industry. Key Responsibilities: Provide technical and consultative assistance to the Sales team, with a strong focus on telephony, networking, and contact center technologies. Analyze and understand client architecture, specifically in telecommunications and network infrastructure, to develop effective solutions. Assist in the completion of technology sections in RFI/RFP/RFQ documents, ensuring alignment with client needs and industry best practices. Document and hand over detailed technical specifications for post-sales implementation, particularly related to telephony and network setup. Drive accountability across cross-functional IT teams, ensuring alignment and smooth execution during the solution design process. Stay current with market trends, cloud practices, and technology stacks relevant to telephony, networking, and the broader contact center industry. Requirements: Bachelor's Degree or equivalent experience with a minimum of 5+ years in a relevant field. Strong knowledge of telecommunications, VoIP, PBX systems, and networking protocols (e.g., TCP/IP, SIP). Proven experience in developing best practices for business processes and creating repeatable playbooks. Ability to lead multidisciplinary, cross-functional teams or projects, especially those focused on telephony and network deployments. Experience in managing multiple campaigns/projects simultaneously. Proficiency in reviewing and writing technical documentation, including client-facing collateral, with a focus on telephony and networking solutions.

So, what’s the role all about? The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions. How will you make an impact? Troubleshoot issues by resolving them with maximum customer satisfaction. Take full ownership on customer problem/cases, monitor for proper and on time feedback. Document and track all problems, enquires and events in the CRM system. Act as a front line T2 technical contact to interact with customers (business partners and direct customers) Install Nice product update packs and hot fixes. Analyze issues, solve or escalate to the next support level. Have you got what it takes? Atleast 4-7 Years of experience in VOIP / Telephony/ NICE products Networking experience. (including analyzing IP network traces using networking tools , example Wireshark) Experience with Windows Operations Systems (2003,2008) Knowledge on telephony audio and signaling protocols: Analog/Digital extensions, ISDN BRI/PRI, E1/T1/DS-1 trunk, Framing and D-Channel signaling. SS7/VoIP/SIP. Familiarity with Platform hardware components such as HDD, Raid, SCSI, DAT72 and DVD. Knowledge of Storage systems: EMC, Tivoli. Telephony/CTI background ( NICE / Avaya / Cisco, etc) and advance knowledge on IP phones communication Experience at system/application implementation at customer sites. Previous experience/certifications with any recording system - an added advantage. Experience and understanding of troubleshooting server performance issues Well represents NICE in front of customers, both verbally and in writing. Can express themselves appropriately both verbally and in writing. Copes well with conflicts and is able to resolve them. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7257 Reporting into: Tech Manager Role Type: Individual Contributor

Handline Telephony, Whatsapps and Inbound Communications from Customers Job Description Responsibilities: Serve as the primary point of contact for customer inquiries via phone, email, chat, and other communication channels. Actively listen to customers, understand their needs, and provide accurate and timely information regarding our products, services, policies, and procedures. Efficiently and effectively resolve customer issues and complaints, escalating complex cases to the appropriate department when necessary. Document all customer interactions and resolutions accurately in our CRM system. Process customer orders, returns, and exchanges with precision and attention to detail. Proactively identify opportunities to improve customer satisfaction and suggest process enhancements. Maintain a thorough knowledge of our products, services, and company policies. Collaborate effectively with other internal teams, such as sales, technical support, and product development, to ensure seamless customer experiences. Follow up with customers to ensure their issues have been resolved and they are satisfied. Contribute to a positive and supportive team environment.

SR. TECHNICAL SUPPORT ENGINEER Shift timings: 10PM to 7AM IST in a Tuesday to Saturday or Sunday to Thursday shift Alvaria employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability & Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence. JOB DESCRIPTION GENERAL SCOPE & SUMMARY Operating within a remote working environment, provide remote technical and application problem resolution and escalation assistance related to Alvaria products. Diagnose, troubleshoot, repair and debug complex Application issues related to our software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software. PRIMARY ROLE & RESPONSIBILITIE S Resolve technical issues of the Alvaria product suite for our Customers and Partners around the globe. Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary. Log/report issues on our CRM, provide effective and consistent communication to customers, peers and other teams Understand and set issue priority based upon urgency and business impact. Close issues by providing quick resolutions and document technical analysis and root cause wherever applicable QUALIFICATIONS SPECIALIZED KNOWLEDGE & SKILLS Mandatory hands-on experience in the following technologies: Networking CentOs Linux Windows OS Mandatory hands-on experience in minimum of TWO to THREE from the below: Contact Center Technologies (including Automated Dialers & Telephony); Telephony experience / SIP XML scripting Object Oriented Programming Secondary - Nice to have/Optional Skills to stand out: VXML CCML RDBMS Microsoft LUIS/CLU API s SMS As well as below: Demonstrated ability to learn complex software tools quickly. Strong customer service, problem solving, documentation and teamwork skills. Contributes to team effort by accomplishing related results as needed. Having good logical reasoning, analytical skills, thrive to learn and engage in additional responsibilities whenever needed Strong customer communication skills (verbal and written), including passing an English proficiency test Cloud technologies AWS and/or Google knowledge will be an added advantage Basic Knowledge of Salesforce ServiceCloud (Salesforce Communities a PLUS) JOB REQUIREMENTS Ability to work in a technical and fast-paced environment Ability to achieve KPIs on a regular basis Flexibility to work hours outside of normal shift, to meet customer needs Flexibility to work during weekends. Technical Certifications and second or third language a plus but not mandatory Alvaria is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans, or any other legally protected group.

Summary This hybrid role combines expertise in Asterisk-based PBX systems with deep SIP infrastructure knowledge. The engineer will support, enhance, and troubleshoot Cloud5s proprietary Asterisk PBX while managing SIP connectivity, routing strategies, SBC configurations, and VoIP quality assurance. Key Responsibilities Administer and develop features for Asterisk-based Cloud5 PBX platform (AGI scripting, dial plans, voicemail, backend database integration). Monitor and troubleshoot SIP signaling, call routing, and RTP quality. Perform packet analysis (e.g., Wireshark) and debug SIP issues. Maintain SBCs, NAT traversal settings, and redundancy configurations. Ensure successful SIP integration with CXone, UCaaS, CRM, and carrier networks. Implement system patches, updates, and failover testing. Collaborate on capacity planning, system redesigns, and feature enhancements. Qualifications 5+ years of experience in Asterisk and SIP-based telephony environments. Expertise in SIP, RTP, codecs, and firewall traversal for VoIP. Linux CLI proficiency and experience with tools like FreePBX, Kamailio, or FreeSWITCH. Skilled in troubleshooting complex call flows and quality issues. Familiarity with hospitality, enterprise, or multi-tenant VoIP environments. SIP infrastructure certifications or networking credentials preferred (e.g., CCNA Voice).

As a Telephony Engineer, you will join our SRE team to play a pivotal role in supporting our growing voice infrastructure and SMS/Messaging services. You will leverage your expertise in SBC technologies, Linux deployment, and SIP protocols to ensure the reliability, performance, and quality of our voice services. Qualifications/Skills/Abilities Minimum Requirements Formal Education Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience). Experience (type duration) 5+ years of experience in telephony engineering. Strong knowledge of SBC technologies and protocols Proficiency in Linux administration. Skills Software Management: Extensive experience in software patch management and deployment using Jenkins CI/CD. VOIP Expertise: Deep knowledge of VOIP protocols (SIP, WebRTC, RTP, RTCP, HTTPS, VOIP, CTI, TLS1.3) and certificate management. Deep understanding of SIP protocol and the ability to understand, pull, and fix issues related to call quality metrics. Systems Engineering: 3+ years of hands-on experience in systems engineering, infrastructure operations, or site reliability engineering. Automation: Proficiency in scripting and automation using languages like Python, Bash, or PowerShell. Networking and Security: Solid understanding of networking principles and security best practices. Problem-Solving: Excellent problem-solving and troubleshooting skills, capable of diagnosing and resolving complex technical issues under pressure. Accreditation / certifications / licenses Relevant certifications (e.g., RHCE, RHCSA) are a plus.

So, what’s the role all about? The Product Manager has a key role in establishing NICE’s vision, strategy, and product roadmap for NICE’s Customer Experience Analytics solutions. The role requires a high-energy individual who excels at working with cross-functional teams in a technical space and is comfortable in leading a team effort, as well as influencing others to achieve company objectives . Have you got what it takes? Work with partners, customers, and NICE sales to understand business’ needsregardinginteractionanalytics with the contact Develop and maintain appropriate “Product Requirements Backlogs” detailing the business and technical requirements for each Assist with the development of the functional/technical design for the features and functions called for by the product Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams or Prioritize and update defects, improvements, and Design/ Storyboardand develop product demonstrationscenarios within the Participate in customer-facing sales meetings, events, and user conferences as a product Perform competitive analysis and become the reference point for knowledge of the competition’srelevantproduct(s). Communicate the value of the NICE solutions to a wide range of audiences, including internal employees (primarily sales,services,and support), customers, prospects, and partners. Communicate in an effective and professional way with customers in and outside of NICE CXone You will have an advantage if you also have: 3+ years’ experience with software product management Excellent written and oral communication Demonstrated experience as a persuasive and persistent advocate for customer Excellent cross-functional team leader with project management Demonstrated ability to take the initiative and work in a self-directed Ability to thrive in a changing Ability to communicate comfortably across all levels of corporate Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new to Contact Center Business experience User experience / Graphic design skills a plus, but not Knowledge of telephony infrastructure a plus, but not required. Experience with GenAI/LLMs Experience managing one’s own time and balancing many different projects simultaneously. Experience with software development, networking, hosted applications, telecommunications, or other similar technical products Experience with a SaaS product set What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7684 Reporting into: Director, Product Management Role Type: Individual Contributor

Implementation Consultant for Contact-Center-as-a-Service Contact Center & Telephony Domain expertise Contact Center Implementation and Support experience Participates in requirements discovery sessions. Platform and configuration consultancy

Educational Bachelor Of Comp. Applications,Bachelor of Engineering,MTech,MBA,BTech,Bachelor Of Science (Tech),Master of Science (Technology) Service Line Cloud & Infrastructure Services Responsibilities Minimum of 5-10 years of progressive experience in Contact Center network operations, with significant hands on experience managing AVAYA, NICE, Genesys & Five9 Contact Center & Unified Communication Systems Deep Understanding of OS, Network & VoIP protocols Linux, TCP/IP, VLANs, WAN, DHCP, SNMP, NTP, SIP, H.323, H.248, WebRTC, Computer Telephony Integration, PSTN Proven experience leading and managing teams of network engineers. SBC, Firewall, NAT traversal, Troubleshoot Packet Loss, Delay, Codecs Having experience Solutioning of contact center environments, CTI, PBX, ACD, IVR, CRM, Web technologiesHTTP/XML/ASP/JSP, web servers Experience with Contact Center EnvironmentContact Center Agents Floor, IP Phones, Digital Phones, Unified Communications, Presence, Speech to Text, Text to Speech, Speech Recognition, Voice & Screen Recording, Quality Management, Quality Assurance, Data Analytics, Reports for Business Insight Experience working on Contact center architecture (Five9 Customer Journey, Global Voice, Intelligent Omnichannel Routing, Digital Engagement, Unified Communications, Agent Desktop, CRM, Agent Assist, Customer Journey Tools, Reporting Analytics, API’s, SDK’s, Workflow Automation, WFO, Engagement Workflow, Supervisor Tools ) Experience working on Contact center architecture (Genesys AI Powered Cloud CX, EX, Genesys Edge Series, Genesys Predictive Routing ) Experience working on NICE Contact center Solutions (CXOne, Customer Service Automation, AI for Customer Experience, Digital & Self Service, Journey Orchestration & Routing, Work Force Engagement & Management, CX Analytics, Agent Assist, Open Cloud Platform ) Transformation to AI AI based Contact Center Operations using VoiceBot, BioMetrics CommunicationStrong Verbal & Written communication skills and the ability to collaborate effectively with colleagues and customers. Preferred Skills: Domain-Network-Contact Center Unified Communication Technology-Infrastructure-Contact Center-CTI concepts Technology-Network-Avaya Technology-Network-VoIP-Avaya-VoIP-VoIP Technology-Network-Unified Communications-Avaya UC

Immediate Openings on Telephony Architect _ Bengaluru _Contract Experience 5+ Years Skills Telephony Architect Location Bengaluru Notice Period Immediate . Employment Type Contract Working Mode Hybrid 1. Education A bachelor's degree in computer science, information technology, telecommunications, or a related field is often required. Higher education or certifications in telephony systems, Microsoft technologies, or cloud platforms are advantageous. 2. Experience Several years of experience in telephony systems, unified communications, and Microsoft Teams administration is essential. 4-6 years of experience and very strong knowledge in supporting / maintaining Unified Communication, Skype for Business 2015 with Enterprise Voice, Microsoft Teams in an enterprise environment. Previous work as a telephony engineer, architect, or administrator is beneficial. 3. Microsoft Teams Expertise In-depth knowledge of Microsoft Teams telephony features and capabilities, including Direct Routing, Calling Plans, and integration with SIP trunks or PBX systems. 4. Telephony Systems Proficiency in traditional telephony systems, such as PBX, PSTN, SIP, and VoIP, is crucial for seamless integration with Microsoft Teams. Experience in setting up the Teams Enterprise Voice/Meeting policies. (Normalization rules, Dial plan, PSTN usage, routes, & translation rules) Ability to configure and manage PSTN Voice gateway, AudioCodes, SBC, SBA, PBX. Ability to explain Microsoft Teams signaling flows and various troubleshooting methods. Expertise in debugging / troubleshooting the Teams call quality issues, using SIP / HTTPs log analysis. Familiar with Wireshark, Netmon, Snooper, Putty, Teams monitoring & reporting tools. Experience with Power shell Cmdlets and scripts to maintain Microsoft Teams. Microsoft Office 365 certification is plus. 5. Networking Skills Strong understanding of networking principles, protocols, and topologies, as well as QoS (Quality of Service) for call optimization. Good understanding of VOIP SIP, ICE - Turn Stun, RTP/RTCP/Media flow Codecs, SRTP, HTTPS/HTTP, DNS, DHCP protocols. 6. Scripting and Automation Familiarity with scripting languages like PowerShell for automation tasks related to Microsoft Teams telephony management. 7. Security Knowledge of telephony security best practice.

This position demands a technically sound individual with practical experience in Android development. The role involves analyzing and solving complex problems by enhancing existing methodologies. The individual collaborates with interfacing teams and customers for issue resolution, participates in key project tasks, and proactively seeks opportunities for continuous skill development. Supervision is limited, with guidance provided by the Team Lead or Project Manager. Roles & Responsibilities Design, development, testing, bug fixing, and technical support for Android applications. Timely delivery of high-quality solutions aligned with productivity targets. Adherence to development checklists, standards, and organizational processes. Active collaboration with customers and interfacing groups for issue resolution. Responsible for documentation, status updates, and quality assurance. Continuous upskilling through training, self-learning, and assessments. Contribution to technical initiatives, knowledge sharing, and team mentoring. Education & Experience Bachelor's in Engineering, MCA, or equivalent. Experience: 25 years. Key Competencies Proficient in Android application framework development/customization and maintenance. Functional knowledge in at least one of the following domains: Multimedia Telephony Connectivity Sensors Security Technical Skills Platforms: Android (mandatory) Languages: Java, Java Native Interface (JNI) Tools & Utilities: Android Studio, Eclipse, Git, Gerrit, ADB, Android Emulator, DDMS, top, ps, meminfo, Bugzilla Specializations Telephony Multimedia Connectivity Generic Android Frameworks

Responsibilities Develop and deploy call flow applications (aka Interactive Voice Response applications) that have an impact to the customer and a support or sales agents experiences Partner with internal teams to define and implement solutions that improve support experiences Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code. Qualification 3+ years IVR / Speech Recognition experience The ability to design callflows from requirements documentation and workshops Expert knowledge of 1 or more IVR development environments, such as Genesys composer, Avaya AOD, Voice Objects / CXP etc. A working knowledge of IVR environments and operating systems, including administration of UNIX and Linux A working knowledge of telephony technologies including call routing, SMS, VOIP State Machine Experience & Knowledge Unix/shell scripting (Bash, Powershell or any other shell) Application support experience Nice to have JavaScript, Java If you are interested, please Share below details and Updated Resume Matched First Name Last Name Date of Birth Pass Port No and Expiry Date Alternate Contact Number Total Experience Relevant Experience Current CTC Expected CTC Current Location Preferred Location Current Organization Payroll Company Notice period Holding any offer

Greetings from Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd We are hiring a Chatbot and Telephony Test Engineer Work Mode: Hybrid Locations: Hyderabad, Bengaluru, Mumbai, Kolkata Experience: 5 - 8 Years Notice Period: Immediate to 15 days Chat bot, Telephony, Amazon Connect IVR, Amazon S3, Lamda, Dynamo Db Job Description: Test case prep, Test case execution, Defect management and Reporting using QMetry and JIRA Chat bot, Telephony, Amazon Connect IVR, Amazon S3, Lamda, Dynamo Db Nice to have skills - Integrations (Mulesoft), API testing, Postman Please let me know if you are interested in this position and send me the resumes to netra.s@twsol.com

Job Summary Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consistently seek opportunities to enhance their existing skills, acquire more complex skills and work towards enhancing their proficiency level in their field of specialisation. Works under limited supervision of Team Lead/ Project Manager. Roles & Responsibilities Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for adhering to guidelines and checklists for all deliverable reviews, sending status report to team lead and following relevant organizational processes. Responsible for customer collaboration and interactions and support to customer queries. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Education and Experience Required Engineering graduate, MCA, etc Experience: 2-5 years Competencies Description Application Protocol & Engines - Android engineer is one: who has done one or more of the following wrt Android application framework: design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor Security Platforms- Mandatory to have worked on one or more of the following; Android Technology Standard- NA Tools- Mandatory to have worked on one or more of the following: Android studio;Eclipse;Git;Gerrit;adb;Android emulator;DDMS;top;ps;meminfoBugzilla Languages- Mandatory to have worked on one or more of the following: Java; Java Native Interface Specialization- TELEPHONY, MULTIMEDIA, CONNECTIVITY, GENERIC FRAMEWORK Must to have Skills

Job Summary Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consistently seek opportunities to enhance their existing skills, acquire more complex skills and work towards enhancing their proficiency level in their field of specialisation. Works under limited supervision of Team Lead/ Project Manager. Roles & Responsibilities Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for adhering to guidelines and checklists for all deliverable reviews, sending status report to team lead and following relevant organizational processes. Responsible for customer collaboration and interactions and support to customer queries. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Education and Experience Required Engineering graduate, MCA, etc Experience: 2-5 years Competencies Description Application Protocol & Engines - Android engineer is one: who has done one or more of the following wrt Android application framework: design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor Security Platforms- Mandatory to have worked on one or more of the following; Android Technology Standard- NA Tools- Mandatory to have worked on one or more of the following: Android studio;Eclipse;Git;Gerrit;adb;Android emulator;DDMS;top;ps;meminfoBugzilla Languages- Mandatory to have worked on one or more of the following: Java; Java Native Interface Specialization- TELEPHONY, MULTIMEDIA, CONNECTIVITY, GENERIC FRAMEWORK

Job Summary Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consistently seek opportunities to enhance their existing skills, acquire more complex skills and work towards enhancing their proficiency level in their field of specialisation. Works under limited supervision of Team Lead/ Project Manager. Roles & Responsibilities Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for adhering to guidelines and checklists for all deliverable reviews, sending status report to team lead and following relevant organizational processes. Responsible for customer collaboration and interactions and support to customer queries. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Education and Experience Required Engineering graduate, MCA, etc Competencies Description Application Protocol & Engines - Android engineer is one: who has done one or more of the following wrt Android application framework: design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor Security Platforms- Mandatory to have worked on one or more of the following; Android Tools- Mandatory to have worked on one or more of the following: Android studio;Eclipse;Git;Gerrit;adb;Android emulator;DDMS;top;ps;meminfoBugzilla Languages- Mandatory to have worked on one or more of the following: Java; Java Native Interface Specialization- TELEPHONY, MULTIMEDIA, CONNECTIVITY, GENERIC FRAMEWORK.

Job Summary Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consistently seek opportunities to enhance their existing skills, acquire more complex skills and work towards enhancing their proficiency level in their field of specialisation. Works under limited supervision of Team Lead/ Project Manager. Roles & Responsibilities Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for adhering to guidelines and checklists for all deliverable reviews, sending status report to team lead and following relevant organizational processes. Responsible for customer collaboration and interactions and support to customer queries. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Education and Experience Required Engineering graduate, MCA, etc Competencies Description Application Protocol & Engines - Android engineer is one: who has done one or more of the following wrt Android application framework: design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor Security Platforms- Mandatory to have worked on one or more of the following; Android Tools- Mandatory to have worked on one or more of the following: Android studio;Eclipse;Git;Gerrit;adb;Android emulator;DDMS;top;ps;meminfoBugzilla Languages- Mandatory to have worked on one or more of the following: Java; Java Native Interface Specialization- TELEPHONY, MULTIMEDIA, CONNECTIVITY, GENERIC FRAMEWORK

Job Summary Person at this position takes ownership of a module and associated quality and delivery. Person at this position provides instructions, guidance and advice to team members to ensure quality and on time delivery. Person at this position is expected to be able to instruct and review the quality of work done by technical staff. Person at this position should be able to identify key issues and challenges by themselves, prioritize the tasks and deliver results with minimal direction and supervision. Person at this position has the ability to investigate the root cause of the problem and come up alternatives/ solutions based on sound technical foundation gained through in-depth knowledge of technology, standards, tools and processes. Person has the ability to organize and draw connections among ideas and distinguish between those which are implementable. Person demonstrates a degree of flexibility in resolving problems/ issues that atleast to in-depth command of all techniques, processes, tools and standards within the relevant field of specialisation. Roles & Responsibilities Responsible for requirement analysis and feasibility study including system level work estimation while considering risk identification and mitigation. Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for traceability of the requirements from design to delivery Code optimization and coverage. Responsible for conducting reviews, identifying risks and ownership of quality of deliverables. Responsible for identifying training needs of the team. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Expected to be a technical mentor for junior members. Person may be given additional responsibility of managing people based on discretion of Project Manager. Education and Experience Required Engineering graduate, MCA, etc Competencies Description Application Protocol & Engines - Android engineer is one: who has done one or more of the following wrt Android application framework: design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor Security Platforms- Mandatory to have worked on one or more of the following; Android Tools- Mandatory to have worked on one or more of the following: Android studio;Eclipse;Git;Gerrit;adb; Android emulator;DDMS;top;ps;meminfoBugzilla Languages- Mandatory to have worked on one or more of the following: Java; Java Native Interface Specialization- TELEPHONY, MULTIMEDIA, CONNECTIVITY, GENERIC FRAMEWORK.

Job Summary Person at this position owns architecture/ design of a sub-system (a set of modules or a product), formulates new solution and ideas and produces new or original work. Person demonstrates the ability to justify a stand or decision supported by sound technical knowledge base. Person is able to the represent the organization externally in detailed technical discussion with the customer with a high level of authority on technical matters. Person leads projects which are of significant organisational profile and makes trade-off decisions to deliver solutions that both meet customer's technical requirements and timelines. Person demonstrates the ability to analyse and interpret complex problems and improve, change or adapt existing methods to solve the problem. Roles & Responsibilities Person at this position owns architecture/ design of a sub-system (a set of modules or a product), formulates new solution and ideas and produces new or original work. Person demonstrates the ability to justify a stand or decision supported by sound technical knowledge base. Person is able to the represent the organization externally in detailed technical discussion with the customer with a high level of authority on technical matters. Person leads projects which are of significant organisational profile and makes trade-off decisions to deliver solutions that both meet customer's technical requirements and timelines. Person demonstrates the ability to analyse and interpret complex problems and improve, change or adapt existing methods to solve the problem. Education and Experience Required Engineering graduate, MCA, etc Competencies Description Application Protocol & Engines - Android engineer is one: who has done one or more of the following wrt Android application framework: design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor Security Platforms- Mandatory to have worked on one or more of the following; Android Tools- Mandatory to have worked on one or more of the following: Android studio;Eclipse;Git;Gerrit;adb;Android emulator;DDMS;top;ps;meminfoBugzilla Languages- Mandatory to have worked on one or more of the following: Java; Java Native Interface Specialization- TELEPHONY, MULTIMEDIA, CONNECTIVITY, GENERIC FRAMEWORK.

Accelerate your development and exposure to high performance applications and cloud infrastructure. Join Faptic Technology (remote), a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies in Romania. Our global client base needs builders: engineers and developers who love technology, have deep expertise in software and cloud technologies, and importantly, have a passion for culture and customers. We obsess about our customers We build outstanding technical solutions We create an awesome culture We accelerate learning and careers As a Microsoft 365 consultant with expertise in Microsoft Teams Phone, you will be part of a high-performing team dedicated to ensuring the successful Migration of client s environment to Microsoft 365. In this role, you will focus on administration, troubleshooting and migration of Microsoft 365 workloads, and leading the migration of a hosted system to MS Teams Phone. Our team is committed to helping you reach your full potential while working with cutting-edge technologies on exciting and challenging projects. Responsibilities: Migrate hosted phone system to Teams Phone System. Port business phone number to Teams Phone. Configure and manage Teams Phone System, including call routing, auto-attendants, hunt groups, call queues and advanced call routing features. Provide technical support and troubleshooting for Teams telephony, call quality, and device issues. Manage user accounts, phone numbers, and licensing for telephony services. Monitor system performance using tools like Call Quality Dashboard and addressing any voice/video issues. Real time and historical reporting integration with PowerBI for call queue, answer time, wait time, call duration. Must Haves: 1-2 years of experience focused on MS Teams telephony administration Expertise in Teams Phone System configuration. Experience planning and migrating phone systems to Microsoft

Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consistently seek opportunities to enhance their existing skills, acquire more complex skills and work towards enhancing their proficiency level in their field of specialisation. Works under limited supervision of Team Lead/ Project Manager. Roles & Responsibilities Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for adhering to guidelines and checklists for all deliverable reviews, sending status report to team lead and following relevant organizational processes. Responsible for customer collaboration and interactions and support to customer queries. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Education and Experience Required Engineering graduate, MCA, etc Experience: 2-5 years Competencies Description Application Protocol & Engines - Android engineer is one: who has done one or more of the following wrt Android application framework: design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor Security Platforms- Mandatory to have worked on one or more of the following; Android Technology Standard- NA Tools- Mandatory to have worked on one or more of the following: Android studio; Eclipse; Git; Gerrit;adb;Android emulator;DDMS; top;ps; meminfoBugzilla Languages- Mandatory to have worked on one or more of the following: Java; Java Native Interface Specialization- TELEPHONY, MULTIMEDIA, CONNECTIVITY, GENERIC FRAMEWORK