268 Telephony Jobs - Page 11

Apple s Cellular Software team is seeking dedicated, motivated and focused engineers to work across layers on groundbreaking cellular technologies. The position involves identifying and/or developing core cellular technologies that solves everyday problems for customers using iPhone, iPad, Watch and other wireless product lines. We are passionate about keeping our users connected 24/7 wherever they go. This team takes pride in not just coming up with tested software designs but also in re-discussing traditional models of the cellular ecosystem. We do whatever is needed to bring user experience to the next level. Our members enjoy the flexibility to work on all aspects of Cellular Protocol so...

Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consistently seek opp...

The Global Network SONG Practice | Platforms Microsoft Dynamics 365 CRM Join our team of GN SONG consultants who solve customer facing challenges at clients spanning service, marketing and sales to accelerate business change. Practice: GN SONG Platforms MS Dynamics CRM (Customer Service) I Areas of Work: Microsoft Business Analyst/Functional Consultant MS D365 Customer Service Marketing, Service module | Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad,| Years of Exp: 5-10Years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to d...

An IT Coordinator will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. What will I be doing As an IT Coordinator, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Coordinator will perform the following tasks to the highest standards: Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages Record all issues that arise and advise the IT ...

Job Title: Sprinklr Senior Manager - Strategy & Consulting Global Network Management Level: 06 – Senior Manager Location: Bangalore/Gurgaon Must have skills: Sprinklr Unified CXM, Customer Service Operations Good to have skills: Omnichannel self-service/IVR, Omni-Channel Orchestration Routing, Cloud contact center technologies Job Summary : As a Manager in the Strategy & Consulting Global Network SONG Practice, you will be responsible for designing, building, and implementing strategies to enhance business performance using Sprinklr Unified CXM solutions. Your typical day will involve working with clients to solve customer-facing challenges in sales, service, and marketing, and developing so...

Roles & Responsibilities Responsible for requirement analysis and feasibility study including system level work estimation while considering risk identification and mitigation. Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for traceability of the requirements from design to delivery Code optimization and coverage. Responsible for conducting reviews, identifying risks and ownership of quality of deliverables. Responsible for identifying training needs of the team. Expected to enhance technical capabilities by attending trainings, self-...

Position Overview : - We are seeking an experienced Online Reputation Manager to join our Miko Customer Support team. The ideal candidate will have a proven track record of successfully improving ratings and reviews on various online platforms, with a particular focus on Google Business, Google Playstore, iOS app store, and Amazon. The candidate should have extensive experience in enhancing Amazon ratings for both US and Indian listings. As an Online Reputation Manager, you will play a pivotal role in maintaining and enhancing our brand's online reputation, driving customer satisfaction, and ensuring a positive user experience across different platforms. Key Responsibilities : - Develop and ...

We are seeking a highly skilled and motivated VoIP Engineer with deep expertise in the FreeSWITCH open-source communication platform. The ideal candidate will be responsible for designing, developing, deploying, and maintaining our Voice over IP (VoIP) infrastructure. You will be a key player in ensuring the high availability, scalability, and performance of our telephony systems, and will work on a variety of projects from building custom call flows to integrating with external APIs and services. Key Responsibilities Design, implement, and manage VoIP solutions using FreeSWITCH, ensuring high availability, reliability, and security. Configure and optimize FreeSWITCH components, including di...

Hiring a Telephony & CCaaS Integration Engineer to lead on-prem integrations with Genesys, RingCentral & Ozonetel. Must have SIP/VoIP, APIs, SBCs & Asterisk/FreeSWITCH expertise. Work with AI & backend teams to deliver end-to-end voice solutions.

We are looking for a Unified Communications Architect, reporting to the Head of Global Collaboration Services. This person will be responsible for the vision setting and execution of the communication solutions, based today around Microsoft Teams. He/She will also lead the effort to expand our offerings to all the Sodexo entities and ensure our productivity tools are meeting staff needs across the globe. The Unified Communications Architect will work with various audiences ranging from technical teams to executives. We are looking for individuals that are customer-oriented and who have a passion for making a difference in the lives of people around the world. Key responsibilities and activit...

Job Summary: We are seeking an experienced Audio QA Engineer to join our product team developing cutting-edge VoIP-enabled wearable technology . In this role, you will be responsible for ensuring optimal audio performance and quality for voice communication features, performing detailed testing, analysis, and validation of audio pathways in various environments and network conditions. You will collaborate closely with hardware, firmware, and software teams to develop test plans, automate audio test cases, and validate audio performance across the product lifecycle. Key Responsibilities: Designed and executed comprehensive audio quality test plans for VoIP features on wearable devices. Valida...

So, what’s the role all about? The Technical Support Engineer role is to deliver technical support to end users using NiCE Performance Management. NiCE Performance Management propels the long-term success for organizations by comprehensively improving workforce optimization and customer satisfaction. Highly personalized tools empower frontline agents, back-office staff, supervisors and managers to efficiently meet performance goals. The result NPM ensures that your organization consistently achieves better staff performance, higher CSAT scores, and greater employee retention. How will you make an impact? Serve as a Level 2/3 escalation point , interfacing with R&D, Customer Support, Business...

Telecom QA Engineer (Senior / Lead ~10Years Experience) Role Overview: As a seasoned Telecom QA Engineer, you'll design, execute, and manage comprehensive QA strategies for telecom products and network systems. Youll combine manual and automation testing, oversee escalation resolution, mentor junior staff, and help steer quality processes across the SDLC, with a strong emphasis on telecom protocols, network performance, and continuous delivery environments. Responsibilities Define and implement robust test strategies, including functional, integration, regression, performance, and security testing. Build, maintain, and execute automated test suites (e.g., API, UI, telephony-related). Tools: ...

Job Title: Sprinklr Senior Manager - Strategy & Consulting Global Network Management Level: 06 Senior Manager Location: Bangalore/Gurgaon Must have skills: Sprinklr Unified CXM, Customer Service Operations Good to have skills: Omnichannel self-service/IVR, Omni-Channel Orchestration Routing, Cloud contact center technologies Job Summary :As a Manager in the Strategy & Consulting Global Network SONG Practice, you will be responsible for designing, building, and implementing strategies to enhance business performance using Sprinklr Unified CXM solutions. Your typical day will involve working with clients to solve customer-facing challenges in sales, service, and marketing, and developing solut...

Educational Requirements Master of Science (Technology),MBA,MTech,Bachelor Of Comp. Applications,Bachelor Of Science (Tech),Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services Responsibilities Minimum of 5-10 years of progressive experience in Contact Center network operations, with significant hands on experience managing AVAYA, NICE, Genesys & Five9 Contact Center & Unified Communication Systems Deep Understanding of OS, Network & VoIP protocols Linux, TCP/IP, VLANs, WAN, DHCP, SNMP, NTP, SIP, H.323, H.248, WebRTC, Computer Telephony Integration, PSTN Proven experience leading and managing teams of network engineers. SBC, Firewall, NAT traversal, Troubleshoot Packet ...

Role & responsibilities Define the strategic direction of the site's IT in alignment with management. • Establish and support necessary evolutions based on the approved strategy. • Oversee all Information System activities (operations, hardware/software maintenance) and its organization. • Directly manage the site's IT team and oversee their skills development. • Define and manage the IT budget and investment plan for the site. • Ensure the implementation of work methods, tools, and knowledge capitalization practices. • Monitor the efficiency of IT activities and the quality of service delivered. Lead associated improvement plans. • Manage and prioritize IT projects, ensuring alignment with ...

Join the Wireless Technologies and Ecosystems (WTE) team and be part of a best-in-class team of engineers, working with multi-functional teams to drive innovation and develop products used by millions worldwide. We are looking for a highly reciprocal individual who can excel in a high-paced environment. Be ready to make something extraordinary when you come here. Dynamic, encouraging people and innovative, industry-defining technologies are the norm at Apple. The people who work here have reinvented and defined entire industries with our products and services. The same real passion for innovation also applies to our business practices - strengthening our dedication to leave the world better ...

Join the Wireless Technologies and Ecosystems (WTE) team and be part of a best-in-class team of engineers, working with multi-functional teams to drive innovation and develop products used by millions worldwide. We are looking for a highly reciprocal individual who can excel in a high-paced environment. Be ready to make something extraordinary when you come here. Dynamic, encouraging people and innovative, industry-defining technologies are the norm at Apple. The people who work here have reinvented and defined entire industries with our products and services. The same real passion for innovation also applies to our business practices - strengthening our dedication to leave the world better ...